Recent Water Damage Posts

Heavy Rains in March caused Water Damage in nearby Riverside City

5/11/2020 (Permalink)

4 photos depicting black mold on a ceiling, and plaster on the white walls lifting. This was the damage that resulted from a water leak from rain last month.

Rainfall and colder than usual weather going into March, is not something Californians are used to. 

Californians experienced wetter than normal conditions into March that led us into our Stay-at-Home order.  Many experienced water leaks and flooding due to this rainfall.  One home owner, and business owner of Kulture Konnect, felt the effects at her place of business and also at her home. 

Niki's work location began with a leak and turned into a stream of water coming through her office ceiling panels.  SERVPRO of West Riverside City, inspected the leak and provided guidance.  As for her home, we were able to inspect using photos, then performed an onsite inspection.  Why address water damage right away?

The initial dangers of a roof leak are damage to the attic area. If there is no attic, or the size of the leak is really big, it will damage the interior ceiling. Affected ceiling paint will darken and ceiling plaster may bubble and expand. The leaking water will also damage paint and plaster on nearby walls. You can also expect damage on ceiling-mounted lights and fans.

Did you know that secondary damage can occur after water damage in your home or commercial building?  If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

After water leaks,  a home or business can develop mold from the moisture.  Black mold is the most common type resulting from chronic water intrusion. Toxic black mold growth is rare, but even non-toxic, black mold attacks wood framing, ceiling tiles, walls and floor coverings. Mold is difficult to get rid of, and can be costly.

 A roof leak repair should take the highest priority on your list of home maintenance issues.

It is crucial that the source of the leak is fixed to make sure that it does not happen again.

It may be hard to identify but this is one of the most important steps of restoration.

Roofing leaks can develop for a variety of reasons: improper roof installation, wind or storm damage, and lack of maintenance. Keep in mind that most roofs are only meant to last 20 to 30 years so it could simply be time to replace your roof.

SERVPRO of West Riverside City strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

In Niki's home SERVPRO of West Riverside City contained the area to begin the drying process.  We use scientific drying methods to draw remaining water and moisture from your property with air movers and dehumidifiers.  Then we clean and sanitize.  Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO of West Riverside can clean restorable items using a number of specialized cleaning techniques. We also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

Our SERVPRO of West Riverside City team can work directly with your insurance provider to make the claim process simple. We achieve that by recording essential details and communicating with the insurance adjuster throughout the process. We also understand the importance of letting our customers know everything about the procedures we use during the restoration process. 

When your residential or commercial property experiences a water damage incident, call SERVPRO of West Riverside City to know your options. We offer emergency cleaning and restoration services at any time of the day or night, call (951) 351-8033 to work with our experienced technicians.

If you would like more information on how SERVPRO can help you, visit our website, we're available for your emergency needs 24 hours a day 7 days a week, including holidays! We are local to Riverside and ready to help.

About Kulture Konnect

If you would like to learn more about Kulture Konnect and how they can help your business, visit their website or their Facebook page.  They are amazing and offer Full design service, Websites, Social Media Management!   

"Kulture Konnect can serve as your design and marketing department taking care of all – or complementing your internal – graphic design and marketing efforts. We are confident that our expertise in graphic design services like branding, print, website design and development, blogging, email marketing, SEO, content marketing, social media marketing, infographic design, e-book design and more will allow us to provide you with a complete and positive experience. Less"

If you're re-opening your business and need some assistance, don't hesitate to reach out to them!

Understanding Water Damage To Your Riverside Home

4/29/2020 (Permalink)

White background with green lettering "Did you Know?" and black lettering explain causes of water damage Call SERVPRO of West Riverside City can help with your emergency water damage loss. We are open!

Water Damage: Your Quick Reference Guide

If you're like the majority of Americans, your home is your most valuable possession. As such, you want to do all that you can to protect it against man-made hazards and natural disasters. One of the most severe threats to the structural integrity and safety of your home is water damage. By learning more about what causes water damage in Riverside and how to correct it, you can keep your residential property in great condition:

What Causes Water Damage?

As water damage experts know, there are several factors that can lead to water damage. One of them includes natural disasters like floods and storms. Riverside water damage can also transpire as a result of household factors like cracks in the roof, overflowing washing machines, leaky dishwashers, and broken pipes.

The Effects Of Water Damage

Unfortunately, water damage can have a profoundly negative impact on your property. For example, the water can corrode your home's foundation, baseboards, and drywall. It can also ruin your electronics, appliances, upholstery, and furniture.

According to Insurance Business America, “The number of water damage claims resulting from leaks has surged”.

Water Damage Categories

Generally, water damage is classified into three groups. They include:

Category 1- Category 1 is referred to as clean water. This type of water damage poses no significant harm to you or members of your household. Category 1 water typically results from broken appliances and overflowing sinks.

Category 2-  Category 2 water is referred to as grey water. This type results from broken sump pumps and toilets. This water can be contaminated with bacteria and is thus a threat to the safety of you and your loved ones.

Category 3-  Category 3 water is water from the sewer. It is contaminated and can have an adverse impact on your health.

Preventing Water Damage

There are several strategies you can implement to prevent water damage from transpiring on your property. Some of them include:

  • Elevating appliances
  • Tightening faucets
  • Shutting off supply valves

Even when you implement strategies to prevent water damage, excess water can erupt on your property at any moment. To ensure that your home is safeguarded against damage from standing water, call the professionals of SERVPRO of West Riverside City.

Our IICRC-certified technicians will provide you with the detail-oriented, client-centered care that keeps you calm throughout the remediation process and leaves you satisfied with the results.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of West Riverside City is strategically located to respond quickly to your flood and water emergency event. When water damage occurs in Riverside, we have the resources and personnel to help.  951-351-8033

Preparing Your Riverside Home to Transition from Winter to Spring

2/26/2020 (Permalink)

Green SERVPRO van in front of a hill of orange poppies, blue skies Is your Riverside property prepared for spring? Call us at 951-351-8033!

There’s the feeling of spring in the air in West Riverside City.

There are birds in the yard, and in Southern California wild flowers have made their appearance. Spring is just around the corner! And we know you are ready for it. Is your home? Here are a few things to think about when it comes to the transition from cold winter weather to the warmth and sunshine of spring.

First on your list should be your gutters. They can be full of dead leaves, small branches, and even dirt from the rough weather. Get those gutters cleaned out right away so the spring showers don’t cause mold problems and water damage to interior walls, because that can be a big issue. Make sure the downspouts are directing water the right way, as well. Tough West Riverside winter weather could have caused them to change position.

How’s your roof faring? Keep an eye on it to see if any leaks have started due to storm damage over the past few weeks and months. Take a look at any vents to see if vegetation or mold has take hold, obstructing air flow.

The filters in your HVAC unit likely need to be changed, and you will want to clean out ducts, vents, and the system itself. Duct work can be hard to check, so you may need to contact West Riverside professionals to come out and help.

Your windows have taken a beating, so you will want to inspect them for storm and water damage. Cracks, damaged weather stripping, improper fit; all these issues can cause problems down the road. Now is a great time to get them professionally cleaned and let that warmth and sunshine in!

You can check your hoses and sprinkler systems at this time and replace anything damaged by all the storms and the water from rain. Fertilize the lawn and garden!  

While you are inspecting your home, if you notice any severe storm damage, take pictures for insurance purposes, in case you need to file a claim.

And don’t forget to call us here at SERVPRO of West Riverside City for all your repairs and clean-up needs! We specialize in water and storm damage, fire damage, and mold prevention. You can contact us by phone at (951) 351 8033, or visit us on our website: SERVPRO West Riverside City

Filing a Water Damage Claim for your Riverside Home in 5 Easy Steps

2/24/2020 (Permalink)

white water heater, with a water puddle on concrete floor. Leaking water heaters that are not caught immediately always create problems for the homeowners. Call us right away so we can begin restoration.

There are unique aspects to every type of insurance claim.

When dealing with water damage, there is an urgent need to dry out your home before mold becomes a problem. Follow these steps to get the claims process moving as soon as possible:

1. Notify the Insurance Company

Once the flow of water from the pipe burst stops, contact your insurer. Do this immediately, even if it is 2 a.m. on Sunday. Leave a voice mail if nobody answers.  Explain your problem and ask the agent about your coverage. Ask for instructions, then write them down and confirm that you understand them. Request the preferred vendor list so that you can select water damage recovery experts in the Riverside area.

2. Follow the Agent’s Instructions

Instructions may involve filling out an insurance claim and preparing for a visit by the adjuster. It is essential to complete these tasks as quickly as possible. If the agent authorized you to contact a cleanup company, do so quickly. Cleanup needs to start as soon as possible.

3. Take Photographs of the Flood Damage

Now is the time to take photos to show what was affected. The adjuster needs to see the original damage. A smartphone is a terrific tool for documenting any issues.

4. Begin the Recovery Process. Make sure that the damaged area is safe to enter. It may be necessary to turn off the power. Next, you should proceed to remove everything you plan to keep. Store undamaged items in a dry area. Send the damaged items out for restoration.

5. Give the Adjuster a Tour of the Damage

Provide the adjuster with your pictures and the information requested by the agent. If all the information is available, this should go smoothly.

Once your insurance claim approval is complete and the local water damage recovery experts are on the job, your home will be on the fast track to restoration.

The first 24 hours following a water loss is the most important in

preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO  West Riverside will be on-site to help ensure a water damage is handled by completing the following steps.


SERVPRO of West Riverside will inspect affected areas to determine the extent of water damage

and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

SERVPRO of West Riverside will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.


To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO West Riverside will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services

SERVPRO of West Riverside will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the job site will be conducted with you to help ensure the property was returned to preloss condition.

Emergency Water Damage Tips

Shut off the water source if possible or contact a qualified party to stop the water source. Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock. Remove as much excess water as possible by mopping and blotting. Place aluminum foil or wood blocks of furniture legs and wet carpeting. Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards. Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don’t turn on ceiling fixtures if the ceiling is wet or enters rooms where ceilings are sagging from retained water.

For more information on

recovering from water damage,

contact your local SERVPRO

West Riverside City 951-351-8033.

Riverside Area's Premier Option for Professional Water Removal Services

2/17/2020 (Permalink)

tile floor showing large water puddle below white kitchen cabinets Is this something your seeing after heavy rains? Call SERVPRO of West Riverside City 951-351-8033.

Take No Chances, Call in SERVPRO for Water Damage Cleanup and Restoration

Having a flood of any type occur on your property can leave behind overwhelming amounts of damage. Everything in your home that comes into contact with water requires special handling that you may need help with for cleanup.

Water removal services are key to restoring your Riverside area property after leaks or flooding; they often help eliminate a variety of secondary damages that develop over time. You might not understand it, but ignoring it is totally out of the question. Do yourself a favor, locate a qualified restoration company to help get things under control.

Small floods with less than 2-inches of water in any location of your home often have a pretty basic solution. SERVPRO technicians enter your home, assess the damages, and explain their services. If their tests show that the water does not contain contaminants of any kind, they bring in a variety of portable extraction equipment and remove water from your home safely. More or less a straight forward job that may or may not lead to repairs, painting, or general construction work in your home. Drying out all wetted materials is crucial to controlling any need for replacement.

Large area floods often bring dirt and muck along for the ride, leaving large amounts of unknown waste throughout your home. These types of flooding incidents may not allow such an easy, simple solution. SERVPRO technicians run into more contaminants, biohazards, and safety issues with this kind of flood. Safe and secure services with specifically trained personnel accomplish the task. However, once they have taken care of the contamination, the restoration continues just like any smaller job would.

The amount and type of water exposure you experience in your home have a severe impact on the results you receive. However, SERVPRO technicians have years of experience performing water removal services, obtain IICRC industry certifications, and have access to the equipment and resources necessary to handle any size job that occurs on your property.

SERVPRO Technicians are on Call to Remediate Water Damage on Your Property

While having water damage in your home is bad enough, the effects of water damage on your living environment should be more concerning. Several types of microorganisms spread throughout your home over time. Given the right conditions, these organisms pose a severe health concern, especially after making their way into your ventilation system, carpeting, and the indoor living environment.  

 Locating a company, like SERVPRO, in your area can give you access to air duct, carpet cleaning, and water damage services that make handling areas of vital importance easier. It is important to keep your living environment free of contaminants, ensuring that everyone in your family enjoys the best indoor environment quality possible. 

Waterproofing is serious business, providing you with a way to keep the structure of your home intact while also maintaining a healthy living environment. SERVPRO can help you perform waterproofing services on your home and be there to provide you with emergency plumbing, water extraction, carpet cleaning, and a way to locate hidden moisture in your home. 

SERVPRO makes every effort to provide 24-hour emergency services to all customers. With an array of advanced equipment, expertise, and other resources available, there is not much they cannot do. For those specialty items like electronics, we have contacts within the industry to provide you with restoration services that exceed your expectations. 

 With the sheer amount of situations involving water damage and natural disasters on the rise, water related cases soar throughout the area. It is becoming more and more meaningful for homeowners to locate a quality restoration company near them to reduce problems involved in water incidents. 

We want to be the partner in home protection that you can count on to help during an emergency, someone you trust to protect the environment that you and your family call home. Our technicians care about your situation and provide you with the attention you deserve.  

SERVPRO of West Riverside City can respond to your call for help, anytime, day or night. With 24-hour emergency services and expertly trained technicians, you could not receive a more qualified solution. (951)-351-8033. We stand ready, willing, and able to help!

If an Appliance Leaks in Your Riverside Home You Need to Call Our Experts

2/12/2020 (Permalink)

letters in green spelling out, "Contact Us". Call SERVPRO of West Riverside City for effective and rapid water removal services at (951) 351-8033.

Get Quick Water Removal Services For Your Riverside Residence After An Appliance Leak.

Coming home to find that your living area is soaked with water from a leaking appliance like a washing machine, water heater, or air conditioner is irritating. Such leaks can ruin your house and its contents. Water can damage porous materials like carpets, insulation, and wood by warping or shrinking them. When a leak happens, you need to find its source and stop it.

You also need to remove the water and fix the damage in an expedited manner to prevent further destruction to your hardwood floors, walls, carpets, and other items. With water intrusion, the best way to minimize damage is to hire professionals who provide water removal services in Riverside. The minute you notice that there is water in areas it should not be, you can contact SERVPRO franchise professionals to help you with the cleanup process. Our Water Damage Restoration Technicians (WRT) can remove the water quickly and dry the affected areas thoroughly.

There are different categories of water damage, and we classify them according to severity. The severity varies from clean to gray to black. A big concern with appliance leaks is that the soaps and detergents you use daily contain chemicals that can diminish the quality of your flooring if they sit too long on it or if you do not clean them up properly. Clean water becomes gray water and gray water turns into black water the longer it remains on a surface.

If the leak was significant and water spread to different rooms of the house, our crew can use powerful pumps to extract the water. Our extractors have three major components: a heater, pump, and vacuum. These three components remain in use when cleaning carpeting and upholstery. It's also crucial to identify all the moisture and remove it. Our SERVPRO crews have advanced moisture detection tools that can identify water pockets. 

Our experts can use dehumidifiers and air movers to remove the moisture that could be on the floors, walls, ceilings of your house effectively to prevent wood rot and stifle the possibility of mold infestation. Our intention in every water removal job is to return a house to the condition it was in before the leak.

Prompt Water Cleanup In Your Riverside Home Can Prevent Further Structural Damage

You can feel the effect of water damage in your home within minutes when the water loss incident is caused by malfunctioning appliances, or an overflowing sink. The damage to the structure of the building or your belongings can be significant and needs prompt attention.

Water can wreak more havoc the longer it goes without proper cleanup. The remediation specialists at SERVPRO understand a good deal of water damage situations and provide effective water cleanup services for Riverside homes. Time is a critical element in preventing permanent water damage to homes and their contents.

If water pools on wooden flooring for an extended period, it can warp, cup, or buckle. Our technicians can dry your hardwood floors to prevent buckling, warping, or cupping from becoming permanent. Drying hardwood floors soon prevents secondary damage. Our crews position air movers to apply airflow underneath and on top of wood flooring. We use moisture meters to check the moisture content of the wood floors. If the moisture content is below 16%, we increase air temperature to expedite the evaporation process. If the floor finish delays evaporation, we can remove it or use a pin roller to perforate it so that moisture can escape.

If water has pooled on your carpeted floor, our SERVPRO crew can use water damage mitigation and drying systems that can dry the carpet and pad without having to remove the pad. We call this method in-place drying, and it involves extracting water from the carpet thoroughly and using air movers and dehumidifiers than usual. In-place drying is only suitable if a carpet has not been exposed to water for over 72 hours. It offers the benefit of minimal disruption and less damage to the carpet since it is unnecessary to reinstall the carpet or cut seams.

If the walls of your home are wet, we can dry them using the appropriate technique. Materials that impede evaporation of moisture from walls can slow down the drying process. Our technicians can remove such materials to speed up the process.

At the initial sign of damage in your Riverside home, you can call SERVPRO of West Riverside at (951) 351-8033 for cleanup and restoration services. We’re Faster to Any Size Disaster.

Handling Water Removal from Ceiling or Attic in Your Riverside Home Due to Rain

2/10/2020 (Permalink)

Water loss can affect any section of your Riverside home.

While most spills leave water primarily on the floor of your main rooms, some cases might touch unusual spaces such as the ceiling or attics. These mostly happen when there is a leak in a supply line, or the roof is damaged allowing rainwater into the structure. Such situations are harder to deal with, so it is better to work with a professional water restoration team.

If your home has an attic or ceiling, look for obvious leaking signs or any water spotting. Survey the rest of the home to be sure you don’t have a problem.

Hopefully, you have already cleared out your gutters. If not, either get up on the roof yourself to remove the leaves that can cause a build-up leading to water finding its way into your home – or hire someone to do it. This is a common cause for leaks – during heavy rain, the water has to go somewhere, and its beyond frustrating, let alone expensive, when it gets into your house.

While you’re on the roof, if its shingled, inspect all of it to ensure none of the shingles have blown off. Given the recent wind storms we had, that’s always a possibility. If you have a chimney, make sure there are no gaps, and seal them as soon as possible if you find one.

Don’t forget to make sure your patio drains aren’t clogged from leaves. This time of year, a lot of trees are losing their leaves. With all of the wind and rain, it’s possible the drain could get clogged.

Oh, and hopefully you also turned off your sprinklers if they are on a timer. There are few things more wasteful than having your sprinklers operating when in the midst of a rain storm. California still faces a drought, no matter how much rain fell.

Efficient water removal from your West Riverside  home is possible when you understand the extent of the problem. A leak in the ceiling might spill over to the rest of the house or remain confined in the ceiling with the only visible signs being bubbling and sagging sections. You can take some steps to mitigate the problem before professional restorers arrive. Look for the main water line and shut it off. You should also try to catch the dripping water by placing buckets directly under the leaks or using towels to soak it up from the floors.

Water removal from the ceiling requires considerable expertise for thoroughness and to minimize the amount of demolition needed. Having the right equipment also helps, especially during the drying phase to extract all the moisture. Our SERVPRO team includes IICRC certified WRT, Water Restoration Technicians, and ASD, Applied Structural Drying Specialists. We punch weep-holes to release water from the ceiling and minimize the weight on the panels without necessitating major demolition.

In case the leak is caught in time before the water permeates deeply into the panels and joists in the ceiling, it is possible to avoid demolition. However, this makes the drying process more difficult. Our SERVPRO technicians combine the use of advanced equipment and advanced skills. For example, we can make dehumidification more effective by covering the wet ceiling with a plastic barrier and venting it into a dehumidifier. We bring a wide range of moisture control equipment to the loss sites, including:


Water damage restoration dehumidifiers are key tools for drying and restoring your environment after water damage caused by leaky plumbing or a flood. Heavy duty and rugged, these dehumidifiers quickly and efficiently extract water, dry flooring and walls, and curb harmful mold growth. 

Air Movers 

Air movers are designed for water removal after flooding. The powerful airflow they create is able to move air rapidly around the affected space, allowing moisture to be evaporated from under carpets and sub-flooring, behind walls, upholstery, and more.

Moisture Meters

This tool searches for the presence of moisture in various building materials including drywall, wood, siding, tile, insulation, and carpeting.

To deal with water damage effectively, call SERVPRO of West Riverside City to help. You can reach us at (951) 351-8033 any time. We’re Faster To Any Size Disaster.

Four Questions Riverside Residents have asked Regarding Water Damage Restoration

1/29/2020 (Permalink)

SERVPRO of West Riverside city has assisted Riverside County residents with almost every type of water damage situation imaginable.  As professionals in the water damage restoration industry, we field questions about the recovering from water damages.  Below are a few of the questions that we are asked.

Q: Should I clean up water damage myself?

As a business, you may expect us to say no.  The honest answer is that it depends on the situation.  If the water damage that your home or business has incurred is minimal, it may be easy to handle the job yourself.  Nevertheless, one consideration to keep in mind is how to determine the depth of the water damage.  If there is water leakage behind a wall or above a ceiling, the amount of damage that you see could be limited.  Water between walls or above the ceiling can lead to massive amounts of mold damage.

Keep in mind, we do free service call inspections, so our Project Managers or Crew Chief are more than happy to tell you whether or not this is something they think you can handle on your own.

Q: How long does the drying process take?

Naturally, all homeowners wonder when their house will be back to its normal self, and the answer usually depends on the extent of the damage.

Dry out times vary to a number of conditions.  For instance, the amount of humidity in the air has a great effect on how fast an area can dry.  As a rule of thumb, a normal-sized residence takes about 2 to 3 days to dry completely when it has sustained substantial water damage.

Further processes include:

  1. Water Mitigation and Extraction

First, the company needs to curtail the effects of the flood water and moisture. This involves bringing in a heavy-duty extracting machine to remove the standing water. Next, the team has to prevent mold from growing. It only takes one day for mold to start growing. Finally, the professionals need to dry out the room using dehumidifiers and powerful drying systems. It generally takes about three days to do all this. The team needs to ensure the room is free of water damage before continuing on to the tear out stage.

The IICRC further separates water intrusion into four classifications:

  • Class 1: Where a minimal amount of water has flowed onto materials that are predominately low porosity. This class of water damage requires limited mitigation and little moisture is left after the bulk of the water is removed, leaving a minimal amount of evaporation needed to finish drying. Examples would be a burst hot water tank on a sealed concrete floor or an overflowed toilet on a tile floor.
  • Class 2: Where there is a significant amount of water discharged and the exposed materials are medium to high porosity. There is a greater absorption of water into the materials and the water damage process is lengthened by the volume of water that needs to be removed and a lengthened drying time. Examples would be a ruptured pressurized water line inside a gypsum board wall, or a wooden floor joist system.
  • Class 3: Where a large amount of water, regardless of its category, is absorbed by highly porous materials, resulting in the highest rate of evaporation necessary to affect the water damage restoration process. Examples are a storm-forced leak, which floods a building’s interior and soaks carpeted areas, or broken water mains filling an underground parking area.
  • Class 4: Where water intrudes and is trapped by building materials and assemblies, which makes the restoration process difficult, time-consuming and expensive. Affected areas are highly porous or tightly confined and require special methods and equipment, longer drying time or substantial vapor pressure differentials. Examples would be storm water flooding of wooden, plaster, masonry or concrete enclosures or a severe sewage backup that permeates floor and wall systems.
  1. Reconstruction

The amount of time it takes to reconstruct a room ultimately depends on how much the water affected. Professionals typically need to remove the drywall because it often absorbs moisture. Any insulation behind the wall usually also needs to be removed in case the water has compromised that. If the flooding occurred in a room with carpeting, then all of it must be taken out and replaced with something else. Depending on exactly how much damage occurred, it can take anywhere between a few days and a couple weeks to complete the work.

Q: Do I need to leave my home during water damage restoration?

If your residence has sustained a lot of water damage, the first concern you should have is your safety.  When major repairs are taking place, the indoor air quality suffers greatly.  Breathing in water-damaged (and often activated mold spores) air is unhealthy.  When we are commissioned to handle major repairs it is extremely likely that we’ll recommend for the client to evacuate the home.

Q: Do I have to use the Restoration company my insurance company recommends?

Absolutely not.  As a homeowner (or business owner) you can and should use the restoration company of your choice. 

Do I have to use SERVPRO?  Nope, you don't have to!  But you should.  SERVPRO is an industry-leader when it comes to water damage cleanup.  We are backed by a fantastic team, excellent training, and we have all divisions in-house to help you handle your job from start to finish so you aren't dealing with various contractors.

Do you have additional questions?  Give us a call today!

SERVPRO of West Riverside City

(951) 351-8033

Indicators Your Riverside Home May Have Hidden Water Damage

1/13/2020 (Permalink)

A man in a white t-shirt with a clear glass to a wall and up to his ear to listen. If you are hearing sounds of dripping water, rushing water, it seems that your home might have already become a victim of water damage

When most people hear the phrase Water Damage, they think of water heater issues, overflowing sinks, and water leaking through the ceiling.

And while those are disastrous examples of what a water damage event can look like, sometimes a less dramatic situation can cause quite a scene.

Detecting water damage can be a difficult task as often water damage losses don’t become evident right away. In fact, most of them exist over a prolonged period before being identified and restored. By that time, the underlying problem causing the water damage becomes really severe and managing it becomes extremely difficult. For avoiding any such situation and ensuring that you contact the water restoration company before the problem turns bigger, you must get acquainted with the preliminary warning signs. The section below would introduce you to the most common indicators of water damage.  

Sound- If you think that all the signs of water damage are meant to be seen, you are wrong. There are some signs that can be heard. If you are hearing sounds of dripping water, rushing water, or creaking floorboards, it seems that your home might have already become a victim of water damage. It’s true that such sounds might also occur in spite of having a healthy plumbing system; however, still, you must get your home checked for water damage if you hear the sounds constantly.  

Smell- You must also keep your nose alert for detecting moisture or water damage in your home. Dampness boasts a distinct odor; it might resemble the pungent smell we usually associate with mold. So, when checking your home for water damage, you should look for smell besides other obvious indicators.  

Puddles- If there’s a leak in your home’s plumbing system or if something in the system is dripping, you might soon see pools of water develop along the problematic area. Whenever you find any unusual puddle, do monitor it and find out whether it returns after being cleaned up. A puddle that comes back even after being cleaned up might be a sign of a seepage or leak.  

Mold- Mold typically occurs only when there’s water damage. You might not need to hire a water damage restoration service provider if condensation in the bathroom has resulted in mold formation. However, you will have to treat mold as a sign of excessive moisture formation in certain parts of your house and do the needful for getting those affected areas dried as quickly as possible. Getting rid of mold is also necessary for health reasons; that’s because exposure to mold might make you and your family members suffer from allergy, headaches, and nausea.  

Coolness- Are you finding it hard to heat up your home? If yes, treat the problem as a sign of dampness in your walls. Accumulated moisture will tend to draw out heat of the walls so that it can get evaporated. This makes the walls and the entire home much colder.  

Discoloration- Here, it must be noted that discoloration can occur due to a number of reasons; so, it’s important to make sure that the discoloration in your home is actually a result of water damage. If the discoloration has been caused by water “streaks” running down along an end of your house, it’s definitely a sign of water damage. In most cases, those streaks occur due to an overfull gutter. 

 If you notice any of these or other signs of a potential water loss contact a plumber to determine and repair the source of the loss, and if you are having trouble locating a plumber we can make a referral. After the cause of water loss has been fixed contact SERVPRO of West Riverside City for restoration and repair of your damaged property.  

Notice Standing Water? 3 Surprising Threats to Be Aware Of

1/8/2020 (Permalink)

a street flooded by rain water showing a car submerged in the water, with houses in the background A car is stranded in Riverside after heavy rain caused flooding on Sunday, Sept. 7, 2014. (Picture Credit : ABC7 viewer Matt Willhite).

3 Surprising Threats Associated With Standing Floodwaters

A flood can be one of the most devastating natural disasters you will experience during your lifetime. Floodwaters have the potential to completely devastate any area they pass through. At their worst, floods can lift homes off their foundations and crash through walls. Even a small flood can cause damage to your home by saturating your flooring and wall materials with water.

All homeowners need to be aware of the dangers that floodwaters pose so that they can take action to protect themselves in the aftermath of a flood. Standing floodwaters come with a variety of damages and threats. Learn about three surprising threats you should be mindful of as you assess the damage to your home following a flood.

  • Electrocution
  • One of the deadliest risks associated with floodwaters is electrocution. Water is a powerful electrical conductor. When floodwaters come into contact with any electrical outlets or wires inside your home, the water has the potential to become electrically charged.

    If you step into a pool of this standing floodwater or any exposed part of your body comes into contact with the water, the electrical charge stored in the water could pass through your body and cause serious harm.

    Utility companies will typically shut down the electrical grid in any areas affected by a flood, but you should never assume that there is no electrical power to your home. Only a restoration professional with advanced training should enter your home to verify that the power is off at the breaker box and no electricity is circulating through your home.

    After a flood or other natural disaster you need to be careful to avoid electrical hazards both in your home and elsewhere.

  • Shut off electrical power and natural gas or propane tanks in your home to avoid fire, electrocution, or explosions.
  • NEVER touch a fallen power line. Call the power company to report fallen power lines. Avoid contact with overhead power lines during cleanup and other activities.
  • Do not drive through standing water if downed power lines are in the water.
  • If you believe someone has been electrocuted, call or have someone else call 911 or emergency medical help.
  • Explosions         
  • If your home is equipped with any appliances that rely on natural gas as a power source, the risk of explosion is present after a flood. Floodwaters can dislodge the pipes that feed natural gas into your home. This creates gas leaks that can trap a buildup of gas inside your residence.

    The smallest spark could cause the gas to explode, causing further damage to your home and putting the life of anyone inside the residence at risk. Experienced restoration professionals can detect gas leaks before they begin working to clean up the mess left behind by a flood.

    You can take the necessary precautions to address the gas leak, allowing you to maximize your safety after floodwaters recede. Never enter your flooded home if the possibility of a gas leak is present.

  • Disease
  • Another serious risk associated with floodwaters is disease. The transmission of many communicable diseases can be facilitated by standing floodwaters. Some of these diseases include cholera, typhoid fever, malaria, and West Nile virus.

    The water that floods your home during a natural disaster can also become contaminated with raw sewage. Bacteria and other pathogens thrive in the standing water, which makes your flooded home a serious health hazard.

    Exposure to contaminated flood water can cause:

  • Wound infections
  • Skin rash
  • Gastrointestinal illness
  • Tetanus
  • Leptospirosis (not common)
  • Because of these potential diseases, it's important that you don't come into contact with floodwaters without the proper safety gear. A company that specializes in restoring residential properties following a flood will have the experience and products needed to eliminate the threat of flood-related disease from your home.

    A restoration specialist can use powerful chemicals that will disinfect and sanitize all of the surfaces within your home once the flood water has been removed. These same chemicals can also prevent mold growth in your home.

    Floods are inherently dangerous, but the dangers don't stop once the active flooding subsides. Standing flood water in your home can increase the risk of electrocution, explosions, and disease transmission following a flood.

    Contact SERVPRO of West Riverside City to handle your restoration needs after a flood so that you can avoid any associated dangers created by standing floodwaters.

    How Riverside Residents Can Avoid Claim Denials for Water Damage

    12/16/2019 (Permalink)

    Asking your insurance adjuster if you're more likely to be approved or denied when they're on-site is an opportunity to get answers to concerns.

    Home insurance claims stemming from water damage are among the most frequent of insurance claims around. We will cover water damage types, what damage is covered and what claims are typically made by homeowners. We will also cover why home insurance companies deny certain claims and how to avoid these denials.

    Types of Water Damage

    There are many kinds of water damage. Different homeowner’s insurance policies will cover different types of damages and situations. Some of the more common sorts of water damage that will show up on a policy as either covered or excluded from coverage include:

    • Water damage caused by heavy storms

    • Flood damage

    • Water backup or sewer backup

    • Accidental or sudden discharge

    • Overflow

    Home Insurance Claims for Water Damage

    Homeowners usually want to know what sorts of water damage will be covered by their policies. Common types of water damage inquiries are for leaks, such as from leaky roofs, toilets or pipes around the house that distribute water. Coverage for water damages will be determined by the damage’s origin, the policy that the homeowner signed up for and if the claimed damage is both sudden and accidental or if the damage was gradual.

    Gradual Damage

    Gradual damage is water damage deemed to occur slowly over a long period of time. Some forms of gradual damage will be hard to spot until it is too late, such as when the damage is occurring within the interior walls of a home. Though these sorts of issues can lead to structural damage down the road, most of these damage claims would be denied since they didn’t occur both accidentally and suddenly.

    Homeowners frequently make claims ultimately caused by gradual damage such as the following:

    • Leaky pipes, plumbing, and faucets damaging walls, floors, and ceilings.

    • Watering seeping in from foundation weaknesses or from holes around the home’s exterior.

    • Worn down tiles, flashing or other roofing materials that are allowing water to enter the home.

    • Damage due to corroded, moldy or rotting materials.

    • Electrical wiring that has become worn and less effective.

    • Sub-standard home repairs or non-repairs.

    Though not always, insurance companies may cover the “resulting damage” of issues or parts that originally wouldn’t have been covered by the present policy.

    If a homeowner wants to know the finer details of what is covered and not covered in their policies, then it’s best to consult the insurance company or their insurance broker or advisor. They can go over the exclusions and details of a homeowner’s insurance policy for complete coverage details.

    Reasons that Claims can be Denied

    Homeowners insurance claims can be denied for a variety of reasons. Gradual damage, coverage lapses or miscommunications are just a few reasons for claim denials. No matter the reason, the homeowner should request a complete explanation of why the claim is not being granted. This includes an elaboration of which part of the wording within the policy doesn’t apply to what the homeowner is seeking compensation for.

    Keep in mind that many people represent the home insurance organization during the claims process, so it’s a good idea to determine from whom the denial is coming from. Was it the contractor, an insurance agent or a claims adjuster? Each person has a different role within the organization, opening different paths for reviewing or negotiating through the process.

    One reason for the claim being denied was that it was for an issue that the homeowner had to specifically request or endorse beforehand. It’s one of the homeowner’s rights to know what conditions were covered on their policies for present and future reference, including the optional endorsements and features.

    How to Avoid Claim Denials

    • Keep records of home repairs, including the names of the professionals hired for the home’s maintenance.

    • Maintain an accurate account of the homeowner’s responsibilities and of the policies and exclusions of the insurance coverage package.

    • Implement periodic home maintenance, at least every spring and fall to mitigate and prevent damage.

    • Select the best insurance package for the specific needs of the home and look into extra features that can provide added value.

    SERVPRO Of West Riverside is "Always Here To Help" If You Experience Water Heater Overflow, Even During the Holiday!

    12/2/2019 (Permalink)

    water heater sitting in a puddle of water on the ground SERVPRO of West Riverside has helped many home owners with water damage leaks due to water heater issues. Call us were available 24/7!

    Water Heater Overflow Cleanup

    One of the most prevalent causes of indoor flooding is water heater overflows. These water heaters are usually located in, attics, garages, or a utility room closet; places people don't go very often. So, if a burst or leak happens, the homeowner or tenant likely would not find the problem until after a significant water intrusion has already occurred. If this were to happen to you, you'll want to stay calm, shut off the heater and water, and contact the SERVPRO of West Riverside professionals for help.

    SERVPRO of West Riverside has the professionals who are equipped to handle a water heater overflow. They have the knowledge, tools, and experience to deal with the situation safely and effectively whether it's your home or workplace that is in jeopardy.

    How Do Water Heater Overflows Happen?

    Water heater related floods usually occur due to a worn out seal or gasket, or from a leak in an older tank that rusted through. Sometimes a tank can actually explode or burst in a violent and dangerous manner. This could cause serious harm to anyone who is in the immediate vicinity of the water heater at the time of the explosion. Leaks are more common than bursts and have the potential to flood large portions of a home or garage if the leaking is undetected for days on end.

    A malfunctioning thermostat is usually the cause of a water heater burst. These thermostats are used to measure the temperature inside the tank to turn the heating elements off and on so that a preset desired temperature range can be maintained. In the event of a broken thermostat, the heating system inside the tank could stay on indefinitely and cause the water to boil. This boiling water turns into steam and builds up internal pressure inside the tank. This internal pressure will build up and eventually reach a point where the tank cannot hold it, which will result in a burst or even explosion.

    When such a burst occurs, steam and boiling water rush out of the tank, while cold water from the intake line flows into the tank. Normally, the line will shut itself off, preventing water entry when the tank if full. However, in this situation, the burst tank is never full because of the continual leaking, and the water from the main line flows through indefinitely. Water is entering the tank only to leak back out and flood the area around and below the water heater. The only upside to this scenario is that someone will likely hear the loud burst  and investigate and discover the problem before too much damage has occurred and remediation can be started.

    A leak, on the other hand, operates quietly and floods your home, garage, or workplace a little at a time. Usually, it will happen when one of your heating tank's fittings becomes damaged or corroded. This can provide a gap that allows water to escape. This flooding is not violent like a burst or explosion, but it can still be extremely destructive to property and sometimes dangerous to humans or pets. Regular maintenance and inspections of your water heater will increase awareness of possible problems. A professional can replace the anode, flush the corrosion from your tank, as well as check all valves and gaskets for problems or warning signs.

    What are the Hazards of Water Heater Overflows?

    With the added elements of high temperature and late detection, the number of threats with water heater flooding exceeds that of normal flooding. Here are some things to look out for in the event of a water heater overflow:

  • Hot water burns – The initial burst of water from a heater is scalding hot, so be sure not to rush in, especially if you see steam. Use protective clothing before attempting anything. Ideally, call SERVPRO of West Riverside to do the job for you. (951) 351-8033
  • Potential fire starter – Flooding doesn’t just create an electrical hazard, it can also short-circuit your electrical system and create sparks. Faulty electrical wiring is one of the most common causes of fire.
  • Water damage – When the water spills beyond the immediate surroundings of the heater and gets into your living and work spaces, the threat of water damage arises. Water can ruin carpets, damage wood, corrode metals and toast expensive appliances and machinery.
  • Mold growth – Mold spores can activate in places where there’s sufficient moisture and organic matter to sustain them. If your property was flooded by an overflowing heater, there’s a good chance that mold growth can follow suit. While seemingly harmless at first glance, mold can irritate our noses and skin when its spores are inhaled. Under certain conditions, mold colonies can turn black and toxic. The poison they produce has been linked to neurological disorders and even cancer.
  • Contact SERVPRO of West Riverside now at (951) 351-8033

    A water heater overflow is an emergency that should be addressed rapidly and decisively. The longer you wait the worse it can get and attempting to repair the water heater and clean up the water yourself could be dangerous and risky. Contact an experienced professional through SERVPRO of West Riverside today for a quick and easy resolution to your problem. "We're Always Here to Help" 24 hours a day, seven days a week, all year long.

    Riverside Landlord Versus Tenant Flood Responsibilities

    11/6/2019 (Permalink)

    downstairs basement flooded with water, a water heater and dresser halfways underwater.  2 chairs floating., Flooding can be stressful and confusing. Once you and your family are safe, it is time to think about repairing and restoring your home or business.

    Flooding  can be stressful and confusing. Once you and your family are safe, it is time to think about repairing and restoring your home or business.

    Homeowners, business owners and renters alike now have to navigate the waters of insurance coverage. For homeowners, the process is likely clear. For landlords and tenants, however, it may be a bit more complicated. What does commercial property insurance cover? What does renter’s insurance cover?

    Landlord Responsibilities

    The first step as a landlord is to know your insurance coverage. Flood insurance is not typically part of general property insurance. Talk to your agent about your specific policy. Landlords are responsible for the following in the case of a flood:

    • Whether insurance covers flooding or not, you as the property owner are still responsible for returning the dwelling to a safe, livable situation for your tenants. This must be done in a reasonably timely manner, so contact a water restoration specialist as soon as possible to avoid secondary damage from occurring. 

    • Damages to the building are covered by the landlord, including all appliances that were not purchased and installed by the tenants. Flooring, drywall, electrical and other structures are under the property owner’s purview as well. 

    Tenant Responsibilities

    The landlord is not responsible for all damage, so as the tenant it is important to obtain renter’s insurance and know what is covered. As with landlords, flood coverage is not typically included in basic insurance, so talk to your agent about the details. Tenants should know the following information:

    • As a renter, your personal belongings are covered under your insurance. 
    • Relocation, if the apartment or dwelling is unlivable, is usually covered by your insurance and rent does not need to be paid during that time. You may choose to discontinue the lease if the damage is severe. 

    Whether you are the landlord or tenant, obtain the appropriate insurance coverage. Understand what your property or renter’s insurance covers, and what your responsibilities are in the case of a flood in Riverside. 

    What's Next

    You went downstairs to switch over your laundry and realize your laundry room is flooded and you need to call SERVPRO of West Riverside City, what are they going to ask? 

  • Callers Name/Customer Name - Who will be responsible for decision and billing. 
  • Property Address 
  • Customer Phone Number 
  • Insurance Company, Claim Number, Deductible amount, insurance adjuster(if assigned yet) - Some of these items may not be known right away but are very important to ensure the insurance is able to be communicated with during the process. 
  • What, where, when - What broke, a pipe, toilet overfilled, storm related? What areas of the home is damaged, how big of an area, what kind of flooring? When did it happen?
  • Has the source been corrected or stopped? Before services can be effective by SERVPRO you may need to have a plumber correct or stop the leak.
  • If you call us day or night, you'll speak to a local representative to help guide you threw the next steps.  

    Now that we got the question completed, were scheduling services to begin and load up the vans.  

    Storm or Flood Damage? Call Us Today 951-351-8033

    SERVPRO West Riverside City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPROs corporate training facility, to regular IICRC-industry certification, you can rest assured our staff is equipped with the knowledge to restore your property.

    National Preparedness Month Week 3: Teach Your Youth to Prepare for Disasters such as Wildfires, Earthquakes of Flooding Sept 15-21

    9/18/2019 (Permalink)

    A mother with young son and daughter discussing what to do in an emergency at the kitchen table. Help children know what to do before, during and after a flood, wildfire or earthquake. This will help Riverside children "Be Prepared not Scared."

    In recent years, devastating earthquakes, floods and wildfires have highlighted the need to prepare for natural disaster.

    However, according to the Federal Emergency Management Agency (FEMA), half of Americans have not discussed or developed a family emergency plan.  View the tips below from our friends at FEMA.  Understand the disasters that could hit our Riverside area. 


    Earthquakes are the shaking, rolling or sudden shock of the earth’s surface. Earthquakes happen along cracks (called fault lines) in the earth's surface. Earthquakes can be felt over large areas, although they usually last less than one minute. Earthquakes cannot be predicted — although scientists are working on it!  All 50 states and 5 U.S. territories are at some risk for earthquakes. Earthquakes can happen at any time of the year.

    What to do before, during and after an Earthquake


    • Build an emergency kit.
    • Make a family communications plan.
    • Know the safe spots in every room – under a sturdy table or against an inside wall.
    • Ask your family to hold earthquake drills – drop, cover, and hold on!


    If inside:

    • DROP to the ground.
    • Take COVER under a sturdy table or other heavy  furniture. If there is nothing to get under, cover your face and head with your arms and crouch near an inside wall.
    • HOLD ON until the shaking stops.
    • STAY AWAY from windows, glass, lighting fixtures, or furniture that could fall – like bookcases.
    • Do not use elevators!

    If outside:

    • Stay there. 
    • Move away from buildings, streetlights, and wires.
    • Stay out in the open until the shaking stops. Buildings could collapse and hurt you.

    If trapped under debris:

    • Cover your mouth with your shirt.
    • Do not scream – you could breathe in dust.
    • Tap on a pipe or wall so rescuers can find you.


    • Expect aftershocks. They are usually not as strong but can cause damage.
    • Open cabinets carefully. Objects that have moved could fall on you.
    • Wear long pants, long sleeves and shoes to protect your skin from getting scratched by broken objects.
    • Text, don’t talk. Unless there’s a life-threatening  situation, if you have a cell phone, send a text so that you don’t tie up phone lines needed by emergency workers. Plus, texting may work even if cell service is down.

    Words to know

    • Seismic Activity

    Another word for earthquakes, along with tremors, quakes and shakes

    • Fault Lines

    Cracks in the rocks below the earth’s surface

    • Aftershock

    A smaller earthquake that follows the main shock or previous earthquake

    • Epicenter

    The center, or focus, of an earthquake, from which seismic waves are sent spherically in many directions

    • Seismograph

    A machine that measures an earthquake


    Each year more than 2,500 people die and 12,600 are injured in home fires in the United States. But unlike other disasters, home fires can be prevented! It’s important to know this: Fire is fast! There is no time to gather anything or make a phone call. In just two minutes, a fire could kill you. In five minutes, a house could be swallowed in flames. Fire is hot! Heat and smoke could be even more dangerous than the flames. Breathing in really hot air could burn your lungs, and fire produces poisonous gases that can make you sleepy and unable to escape. Fire is dark! It can be hard to find your way out of your house in a fire. Fire is deadly! Fire uses up oxygen you need to breathe and produces smoke and poisonous gases that kill.

    Every single person in The United States, no matter where they live, or what kind of home they live in is at risk of a home fire.


    • Create a fire escape plan and practice it twice a year.
    • Have smoke alarms in every bedroom and every floor of the house.
    • Remind your parents to test the smoke alarms in your house every month.
    • Find two ways to get out of each room. A window might be a second way if the door is blocked by fire or smoke.
    • Practice feeling your way out of the house in the dark or with your eyes closed.
    • Sleep with your door closed. It helps prevent fires from spreading quickly.


    • Get low and go! Crawl under smoke to an exit. Heavy smoke and deadly gases collect along the ceiling.
    • If you hear a smoke alarm, get out fast! You may only have a few seconds to escape.
    • If smoke is blocking the door, use your second way out of the room or house.
    • Feel the doorknob and door before opening it. If either is hot, leave the door closed and use the second way out.
    • If you see smoke coming around the door, use the second way out.
    • If you do open a door, open it slowly and be ready to shut it quick if there’s smoke.
    • Don’t hide from firefighters! They may look scary with all of their equipment, but they are there to help you.
    • Tell firefighters if there are any pets trapped in the house. Don’t try to get them yourself!
    • If your clothes catch on fire, stop-drop-roll! Stop, drop to the ground, and cover your face with your hands. Then roll over and over or back and forth until the fire is out.


    • Don’t go back into any building unless a firefighter or your parents say it is safe


    Flooding happens during heavy rains, when rivers overflow, when ocean waves come onshore, when snow melts too fast, or when dams or levees break. This is the most common natural-weather event. Flooding may be only a few inches of water, or it may cover a house to the rooftop. Floods that happen very quickly are called flash floods.

    Floods can occur in every single U.S. state. Some floods develop slowly, and some can build in just a few minutes. People who live in low-lying areas – near water or behind a levee or dam – are at even greater risk.

    Did you know?  Flooding can change familiar places, like walkways, roads and fields. Avoid walking through water. It might be deeper than you think!


    • Build an emergency kit.
    • Make a family communications plan.
    • Tell an adult if you hear a flood warning on the TV or radio.


    • Listen to authorities and safety officials.
    • If there is any possibility of a flash flood, move immediately to higher ground.
    • Help your family move important items to an upper floor.
    • Do not walk through moving water. Even 6” of water can make you fall.


    • Stay away from flood water. It could be contaminated, meaning contain dangerous substances.
    • Stay away from moving water. It can knock you off your feet.
    • Stay out of the way of emergency workers so they can do their job easily.

    Words to know

    • Flood Watch -A message that flooding is possible and to listen to local radio or TV news and weather for more information. You may receive an alert on a cell phone.
    • Flood Warning- A message that flooding will occur soon, if it hasn’t already, and to move to higher ground or evacuate immediately
    • Flash Flood- A flood that can happen within minutes or hours of heavy rainfall, a dam or levee failure, or city drains overflowing
    • Levee/Dam -A manmade structure to contain or prevent water from moving past a certain point

    Riverside it prone to earthquakes, flooding and wildfires.  Teach your kids about these natural disasters so they understand the damage they could cause and what they should do before, during and after a natural disaster.  Be Prepared Not Scared.  Be ready.  Contact SERVPRO of West Riverside City, we are "Faster to Any Disaster". 

    How to Handle Unexpected Water Damage in Riverside City

    7/10/2019 (Permalink)

    Unexpected water in your Riverside home or water in your business can cause a lot of problematic flood damage. It can ruin your possessions and the building you store them in. If you act quickly, you can mitigate water damage and your restoration efforts can be successful.

    Don’t treat flood damage lightly. Even if the water in your Riverside home is only a half an inch deep, it can be a breeding ground for unwanted mold. The growth of mold from water in your house can ruin walls, carpets, and flooring. Water damage can also cause mold that leads to poor air quality and respiratory illness like asthma. The key to keeping your house safe and mold-free is to mitigation water in your home or water in your business very quickly. Before doing any water cleanup or drying, call your insurance company and let them know what you plan to do about the flood damage. After speaking with your insurance, use these tips for mitigation and prevention any further water damage.

    Disconnect Power

    Remove and unplug any electronics in the vicinity of the water in your home. The quicker you do this, the more likely you can save them from being destroyed and get the water cleanup process started. If the water has risen past the level of electrical outlets, turn off power to the area of the building. Pull up carpets and underpadding that have flood damage. You can potential save carpets if you start the water cleanup, drying, and disinfectant process immediately. You probably won't be able to save the underpadding because of they act like a sponge and absorb large amounts of water.

    Water Cleanup

    Getting rid of the water quickly is important to mitigating the water damage. If you can't use a wet-vac because of a power issue, the old fashioned way works just fine. Grab some old towels and bucket to sop up as much water as you can. You can pour the water down the drain or out outside onto permeable surfaces. If the situation is more than you and your wet-vac can handle, consider renting a sump pump from a hardware store. The most important thing you can for water damage mitigation is to get rid of the water in your business fast and star the drying and restoration process.

    Dry the area

    Once the water is out of the way, it's helpful to utilize a dehumidifier and fans for drying. Open up all the windows and get the area dry as soon as possible. If drywall has been affected, you’ll need to cut away the areas that were damaged by the water to prevent mold. Take out the baseboards if they are not real wood, as they are probably not salvageable. If it was real wood, you might get lucky and be able to save them.


    After the water damaged area has dried out, you’ll want to use a strong disinfectant for restoration to rid the area of any bacteria that and contribute to mold growth. Make sure to include walls and furniture.

    Dispose of damaged items

    Rather than throwing everything into the dumpster, consider organizing the damaged goods into piles of recyclables and non-recyclables. This way, you can help alleviate pressure on landfills and do a little good for the environment. Contact your local waste management authorities to find out how to properly dispose of electronics, furniture, and drywall. Many materials can’t be thrown into the general trash for safety and environmental reasons, so find out the correct place to dispose of the water damaged items.

    It’s a nightmare to have to deal with water in the home or water in at your business, but by taking quick action, you can start the mitigation process and get the restoration done fast. Whether it's a broken pipe or a natural flood water, you can minimize the damage by acting quickly. Don’t forget to let your insurance company know what happened so they can give you the go-ahead for taking action. 

    Every water damage event is a little different and requires a unique solution, but the general process stays the same. So, before you risk further damaging the value of your home or facility by attempting to clean up the mess yourself, call your local SERVPRO of West Riverside City.  

    Calling SERVPRO of West Riverside City eases the restoration process. We are available 24 hours a day, 7 days a week.  We are here to help during holidays too!

    If you find yourself with water damage, call us today! 951-351-8033

    Wet Carpets? You Can Rely on SERVPRO of West Riverside City for Water Damaged Carpets!

    5/13/2019 (Permalink)

    We provide emergency water restoration services 24 hours a day, 7 days a week – including all holidays.

    A fast response is needed to salvage we carpet.

    When your experience a water main leak, or a kitchen appliance breaks down and floods the ground floor or a pipe cracks and leaks water, a fast response is needed. Residential water damage is very common, but it can escalate quickly, so speed is of the essence.  

    It applies in particular to fabrics and soft items. Furniture and carpets are often the most damaged objects after a flood because they soak up water so easily. The good news is that we can rescue these materials, as long as the water damage in your Riverside home is ‘clean.’ 

    Clean water is a liquid that is from an uncompromised source; a drinking supply, a household appliance (when not used with chemicals), or rainwater. If it gets into carpets, the IICRC certified experts at SERVPRO know just how to fix it. 

    The Drying Method 

    If a relatively controllable amount of water is quickly cleaned up and steps are taken to dry the sub floor surface, padding, and carpet, then the prevention of mold and mildew growth is high. Without moisture, the organic debris within the carpeting cannot sustain mold growth.

    There are three ways to dry a water damaged carpet – in place, partially lifted, or fully lifted. The technique used in your home depends on the degree of water intrusion. In the case of mild flooding, only the top fibers are wet, and the carpet remains in place. 

    Lifting equipment gets used when there is a high chance of water damage to the under flooring as well. The top fibers can be dried out with dehumidifiers (which extract water vapor from the material), but the sub floor is closer to the ground and less accessible. 

     At SERVPRO, we normally lift (float) the carpet a few inches off the ground and suspend there. It allows the technicians to place portable fans and air movers underneath. They direct the clean, dry air from the dehumidifiers beneath the carpet and speed up the drying process. 

    The Repair Process 

    In some cases, the water causes the backing of the carpet to come loose. It is something that we may be able to fix if the problem is limited to small sections of the floor. If the structure of the carpet is in an extremely unsuitable condition, we would advise a full replacement. 

    Natural fibers usually respond very well to drying, as long as the issue is addressed quickly. However, if the water intrusion originated from a ‘black’ source (containing sewage or chemicals), there is no chance of repair. It is not safe to retain the flooring, and it requires removal, but this is a relatively uncommon situation.  Wall-to-wall carpeting must first be released from the tack boards. SERVPRO technicians can work with the carpets and padding to ensure complete drying by utilizing special pumps, wet-vacs, and dehumidifiers. This drying out process may take from several days to several weeks depending on the amount of water intrusion and the speed of extraction. Evaporation can only go so fast though we expedite the process with state of the art dehumidifiers. 

    Now that we have dried the carpets and area, do we need to clean them and why?

    Yes, even though you have taken all the right measures to correctly dry out your carpets after having experienced water damage, you still really should make the effort to clean your carpets. Cleaning can be completed by steam cleaning them and by cleaning the back of the carpet with a disinfectant to stymie the growth of mold. 

    Do we need to sanitize the carpets after we try to dry them? 

    Of course, by having SERVPRO spray an antimicrobial product to the carpet and the padding (if it was rescued) it will lessen the chance of infections and diseases. If the carpets were covered with contaminated sewage or ground rising water, called Black Water, there is only one option. Our technicians will safely wrap and dispose of the carpet and padding and then proceed to sanitize the sub floor. 

    When the extent of water damage to a carpet encompasses a large area, the best call is to SERVPRO. Our skilled IICRC trained technicians will utilize all the equipment and expertise required to restore your carpet "Like it never even happened."

    SERVPRO of West Riverside City is a local water damage cleanup and repair service. We help homeowners in the Riverside area and surrounding cities to restore their properties after flooding and residential leaks. Our repairs are fast, effective, and leave homes spotless.

     Flooding or Water Damage? Call Us Today – (951) 351-8033

    24-Hour Emergency Water Removal Service

    Flooding and water emergencies don’t wait for regular business hours and neither do we. We provide emergency water restoration services 24 hours a day, 7 days a week – including all holidays. Riverside residents can expect an immediate response time, day or night.

    How to Find Your Riverside Home's Main Water Shut Off Valve

    3/18/2019 (Permalink)

    No one expects pipes to burst, water heaters to break, or toilets and washers to overflow.  If this happens, your quick response along with the highly trained specialists from SERVPRO of West Riverside City will limit your damages and potentially save you thousands of dollars! Here are some tips for locating water shut-off valves on your property.

    Source: The Spruce…

    Finding the Water Shut-Off Valves

    Some things in life are worth learning before it's too late—like the locations of your water shut-off valves. If a water pipe springs a leak, knowing where the shut-off valve is could save you thousands in water damage repairs. What's more, you can't make those major plumbing repairs or improvements unless you first turn off the water.

    Home water systems contain two types of shut-off valves: main or master shutoff valves for stopping the flow of water to the entire house and individual or supply shut-off valves for specific appliances and fixtures.

    Before Anything Else, Try to Cut Off Water Close to Source

    If you have a leak at your toilet, sink, clothes washer, or ice maker, shut off water close to the source:

    • Toilet:  Look under the toilet, against the wall.  You will see flexible metal tubing.  Turn the handle clockwise until the handle stops.  Do not force.
    • Sink:  Look under the sink cabinet.  You will see two sets of flexible metal or plastic tubing.  Turn clockwise.
    • Clothes Washer:  Some houses have the valves clearly exposed above and behind the washer.  Turn both valves clockwise.  If you do not see these valves, slide the washer outward and you will likely see them.
    • Dishwashers: The water supply tube running to the dishwasher often has a fixture shutoff valve controlling it. In many cases, this is also located under the kitchen sink base cabinet, and it may be close proximity to the sink faucet shut-off valves. 
    • Refrigerator ice makers/water dispensers: The small copper or mesh supply tube running to the refrigerator usually has a small saddle valve or other devices that can be shut off to close down the water supply. 

    Now for the main water shut-offs to the house…

    •  Water Main:  Locate Shut-Off Valve Within the House

    This is the best way to shut off water in your house.  It will cut off your home's entire water supply, allowing you to open up any pipe within the house.

    Unlike the main water valve, it should be easy to access and not involve special tools or digging. (The only problem is that not everyone has one. In this case, turn off the pump at the electrical box.)

    But where would you find yours?  Put on your detective's hat for this one.  Suggestions:

    • Inside/Outside Perimeter:  In most cases, it will be near the perimeter of the house—like the outside wall in a utility area where the main water line enters the house, or on an outside wall near the water meter. This valve will always be located on the house side of the water meter and is usually a rather large valve. 
    • Ground Level:  Keep your focus on-grade.  If on a ground level floor, you will be looking down.
    • Path of Least Resistance:  Imagine a straight line extending from your outdoor water meter to the nearest point of your home's exterior perimeter.  Water lines will take the shortest path to get to a house.  Where that line meets your house is likely where the house's shut-off is located.
    • Check Inspection Report:  If you still have your property inspection report from when you purchased the house, it should indicate the location of the shut-off valve.  Inspection reports often follow a standardized format, so you may find this information located in Section 6.1.
    • Access Panels:  Look for any kind of access panel.  Water cut-off valves are not supposed to be sealed up behind drywall.  However, your home's previous owner may have unwisely sealed the valve behind a wall.  Most homeowners--and any legitimate contractor--will create an access panel around the valve.

    Where It Is Not:  It is likely not under a sink.  The shut-off to the water heater may look promising, but that only affects the outflow of hot water from that point.  Do not confuse the gas shut-off to the furnace or water heater with water lines.

    • Water Main:  Locate Main Shut-Off Value Outside By Meter

    If the previous two options fail, try to shut off the water main outside.  

    This will cut off all water in the house.  This is the most rigorous option and will involve tools, and possibly even tools that you do not have on hand.  It is dirty work and may involve digging.

    Locate the round, square, or rectangular steel or iron lid.  Lift the lid and set the lid to the side.  If there is dirt or sand, remove gently with your hand or a garden trowel.  Do not discard.  If you live in a climate that freezes in the winter, this sand/dirt is required to prevent the pipes from freezing and bursting.

    After clearing the box, you will see three things:

    • Water Meter:  A glass-covered meter that may have a secondary cover to protect the glass.  Ignore this as it has nothing to do with shutting off the water.
    • Water Company's Shut-Off Valve:  This will be on the street side of the water meter.  See attached image.  This turn-off is designed so that only the water company can turn it off with a special tool.  Do not turn this off.  Even if you manage to get a Vise-Grip or Crescent wrench on this, you would find it exceedingly difficult to turn.
    • Your Shut-Off Valve:  This will be on the house side of the water meter.  It may have a knob for turning or it may have a nut.  There is no standard size for this nut.  For example, some are 3/8" and require a ratchet wrench with an extender for access.  Turn this clock-wise.

    If you need help locating your main water shut-off valves, you can schedule a service call for SERVPRO of West Riverside City to come out and assist you. Call us at 951-351-8033 if you are interested. It would be money well spent to protect your home investment.

    The Difference Between Flood Claims and Water Damage Claims in Riverside

    2/20/2019 (Permalink)

    After experiencing water damage, you may be left wondering what your options are.

    In most cases, you should make sure that you fix all water damage as quickly as possible. Once you have done this, you can then proceed to file for claims. Fixing your home immediately can prevent problems from getting worse due to mold or decomposition. However, afterward you will still need to deal with the consequences of the bills. For some homeowners, it may be possible for insurance to cover some of the losses. However, many homeowners insurance policies do not always come packaged with flood insurance. To provide assistance, this will take a look at the differences between flood insurance and water damage claims.

    Water Damage Claims

    After experiencing water damage, your first impulse was probably to call your insurance company. Hopefully, you haven’t done this yet. There is a big difference between water damage and flood insurance. Water damage can be caused by storms, accidents, or bursting pipes. These claims are only valid when water damage is associated with water that did not first touch the ground (such as lakes, ponds, & rivers). This means that water coming from a regular thunderstorm, plumbing, or appliance is usually covered under water damage claims. In contrast, a flooded lake or stream that inundates a person’s home is not covered.

    Flood Insurance

    It is important to keep in mind that flood insurance is a special form of insurance contract. It does not automatically come with a standard homeowners insurance policy. In almost all cases, individuals have to purchase flood insurance separately from homeowners insurance. Since many homeowners are not aware of this, homeowners are often outraged when they discover that their insurance contract does not cover flood damage. Flood insurance is generally available for just a few dollars each month. Without this insurance, homeowners cannot expect to have any damage associated with flooding covered under their homeowners insurance policy.

    Implications of Denied Coverage

    If an insurance company declines your application to cover water damage, it could still have a big impact on your monthly insurance rates. Insurance companies can take advantage of information in your claims application to increase your monthly insurance bills. It is not uncommon to see insurance companies viewing homes that have experienced flood damage as high risk. As a result, they have the right to appropriately increase your monthly rates according to this information.

    The reality that your insurance rates could increase after being denied coverage makes it even more important to understand the difference between flood damage and water damage claims. Many individual homeowners make the mistake of filing claims for costs associated with flood damage, only to find that these costs are not covered. When the bill comes the next month, there is nothing that homeowners can do to bring their rates back down. Therefore, it is important to only file a claim if flood damage is explicitly covered in the homeowners insurance contract. In some cases, it may even be recommended for homeowners to work with an attorney to ensure that it is appropriate to file a water damage claim.

    If you have questions about your coverage, we strongly advise you to contact your insurance agent and review your policy. What incidents and perils are you covered for? What are your deductibles? At SERVPRO of West Riverside City we are here to help you in any we can.

    Top 5 Reasons for Water Damage in Your Riverside Home

    2/4/2019 (Permalink)

    Call your neighbors at SERVPRO of West Riverside City if you have water damage or flood damage 951-351-8033

    Discovering that your home was destroyed by a leak or a flood can be devastating, and repairing water-damaged walls and floors are often very expensive.

    Water damage and freezing issues were the third most common reason for a homeowner’s insurance claim between 2011 and 2015 with an average payout per claim of $8,861.

    Plumbing Issues

    Water damage is often caused by plumbing issues. That’s why it’s important to inspect the plumbing systems in your home at least once a year to ensure that there aren’t any problems with hoses or pipe joints. You should also keep in mind that plumbing pipes have a long lifespan. Brass pipes can last for as many as 70 years while copper pipes can last for more than 50 years. The average lifespan for galvanized steel pipes is often between 20 and 50 years.

    Drain pipes are usually made of either cast iron (which can last for as many as 100 years) or polyvinyl chloride (PVC). Properly maintained PVC pipes can last indefinitely. Check your home inspection report or consult a licensed plumber to learn about the lifespan of the plumbing pipes in your home.

    If your water bill is unusually high, that might be an indication of an undetected leak. Buying a water leak sensor that sends alerts to your phone is one way to safeguard your home. You should also check around your toilets, tubs, showers and sinks for any soft spots or moisture. Keep an eye out for loose tiles as well. If you have a dishwasher or a refrigerator with a water line, look for warped or discolored floorboards.

    Washing Machine Leaks

    Unless you’re doing laundry, you probably don’t think twice about your washing machine. But if it breaks down, the results could be catastrophic. For example, if the supply hose is damaged or has a faulty connection to the wall or washing machine, more than 600 gallons of water could potentially spill out within an hour. That could lead to significant water damage, especially if your washing machine is located on the second floor of your home.

    To prevent water damage, you should replace your washing machine supply hose at least once every five years. Also, resist the temptation to overload your washing machine. Constantly stuffing too many clothes into your washing machine could loosen gaskets and valves or cause cracks. Take good care of your washing machine and your washing machine will take good care of you.

    Bursting Water Pipes

    During severely cold winters, pipes can freeze over and burst. That’s more likely to happen if you have certain types of pipes, such as swimming pool supply lines, water sprinkler lines and pipes with minimal insulation that run against exterior walls.

    If temperatures tend to freeze in your area, be sure to protect your pipes. Insulate both hot and cold water pipes using heat tape or pipe sleeves available in your home improvement store. If you have water supply lines in your garage, keep the garage door closed as often as possible. Open kitchen and bathroom cabinet doors to allow warmer air to circulate. If you plan to spend some time away from your home, leave the heat on and set your thermostat to at least 55 degrees. You can’t control the weather, but you can put up a good fight to save your pipes.

    Aging Water Heaters

    Water heaters have a shelf life. You could wait until your water heater starts leaking to replace it. But if you’re being smart about avoiding water damage, you should replace it every 10 years. A tankless water heater can last for as many as 20 years.

    You can find out how old your water heater is by looking up the serial number on the manufacturer’s sticker near the top of the water heater. Make sure to regularly inspect your water heater to check for signs of moisture build-up, mold or corrosion. If your water isn’t as hot as it used to be or there’s rust coming from your faucets, it’s time to call a plumber or water heater specialist.

    Inclement Weather

    Snow may look lovely. But if your home is not weatherproof, a bad snowstorm could damage your roof, walls and ceiling. Make sure your home is ready for inclement weather by ensuring that your rain gutters and downspouts are clean. You should also check doors and windows to ensure that your caulking hasn’t cracked.

    If it snows where you live, be wary about the formation of ice dams on your roof. This happens when the heat inside your home causes water to melt in the middle of your roof. The water then refreezes near the edges, forming a dam that prevents melting snow from draining off the roof. The water that backs up can leak into your home and damage ceilings, walls and other areas of your home. To prevent ice dams from forming, insulate your attic to keep heat from rising and reaching the roof.

    Roofs should be inspected annually. A professional roof contractor can look for exterior and interior warning signs that your roof’s condition may lead to water damage, including cracked or missing shingles and areas where water is prone to pool. An inspection can cost several hundred dollars, but in exchange for your peace of mind, it’s priceless.

    When to Replace Your Hot Water Heater In West Riverside City

    1/14/2019 (Permalink)

    If your water heater is leaking or not heating up, you may be able to repair it rather than replace it. Regular maintenance will extend the life of your water heater. Some repairs, such as replacing a pressure-relief valve or heating element are pretty simple. Follow our tips to troubleshoot your gas or electric water heater issues and learn how long a water heater should last.

    Safety First

    Some water heater repairs are simple. However, if you aren't comfortable working with gas or electricity, always call a professional.  

    Repair or Replace

    Based on the manufacturer's suggested service life, the life expectancy of a water heater is about 8 to 12 years. That varies with the location and design of the unit, quality of installation, maintenance schedule and water quality.

    If your water heater is more than 10 years old, leaks around the base of the tank, and / or works erratically or not at all, it's probably time for replacement. However, before you begin the replacement process, make sure that an electrical problem, such as a blown fuse or tripped breaker, is not the reason for the unit's failure.

    Troubleshooting Common Issues

    Perhaps the most common problem connected with a water heater is water that isn't as hot as you want it to be. This is usually caused by a faulty thermostat or a defective heating element. Check the following when your water is not hot enough:

    Electric water heater

  • Make sure that the power is connected. Reset the thermostat.
  • Flush the heater to remove sediment from the tank.
  • Insulate the hot water pipes.
  • Replace the heating element or thermostat.
  • Raise the temperature setting on the thermostat.
  • Gas water heater

  • Make sure that the gas is connected and the pilot light is lit.
  • Flush the heater to remove sediment from the tank.
  • Insulate the hot water pipes.
  • Clean the gas burner and replace the thermocoupler (a safety device that shuts off the gas automatically if the pilot flame goes out).
  • Raise the temperature setting on the thermostat.
  • Other common problems and possible solutions

  • Hissing or sizzling noises: Sediment may have collected in the tank. Drain the tank until the water clears. Remove and soak elements in a pan filled with white vinegar for up to an hour and scrape off the collected scale.
  • Leaking pressure-relief valve: Replace valve.
  • Leaking water supply pipes: Tighten the fittings. If that doesn't work, shut off the water and replace the fittings.
  • Water Heater Maintenance

    Today’s water heaters are manufactured to require little or no maintenance, but these maintenance tips could prolong the life of your water heater:

  • Drain the water heater twice a year to rid it of collected sediment that causes corrosion. This also increases efficiency.
  • Test the pressure-relief valve by lifting the valve’s handle and letting it snap back. This should release a burst of water into the overflow drainpipe. If it doesn’t, install a new valve.
  • Lower the temperature setting on the thermostat to 120 degrees Fahrenheit. This reduces damage to the tank caused by overheating.
  • When Replacement Is Necessary

    If you're replacing a water heater, you can replace it with the same type of unit. However, upgrade possibilities should be considered. For example, you may choose to increase or decrease the unit's holding capacity to accommodate a changing family. Or, you may opt to go tankless. 

    When looking for a water heater, consider these features:

  • Gallon capacity (40-gallon and 50-gallon heaters are the most common)
  • Recovery rate (the number of gallons the heater will heat in an hour)
  • Dimensions (width and height — physical space may limit your ability to upgrade your unit's capacity; will the heater fit in the space you have for it?)
  • Energy efficiency ratings (a sticker on the side should list the estimated annual cost of operation for the unit)
  • Before making repairs or purchasing a new water heater, check the nameplate on the side of your current unit. Here you will find helpful information including the tank capacity, insulation R-value, installation guidelines, working pressure, model and serial number. If you have an electric water heater, the nameplate will also list the wattage capacity and voltage of the heating elements.

  • How will you dispose of your old water heater? Check local codes governing disposal of such appliances.
  • Will you be able to physically handle the unit? Water heaters are bulky and heavy. You will need assistance.
  • Do you have the tools necessary to do the job? Water heater installation requires adjustable wrenches, screwdrivers, a hacksaw and pliers. You may also need a propane torch if your installation uses copper pipe.
  • Do you have time to do the job? Once you start replacing a water heater, you have to finish.
  • Caution

    If you intend to convert from electric to gas or vice-versa, or if you don't feel comfortable doing the repair or maintenance work, hire a professional.


    Make sure your home is equipped with carbon monoxide detectors when gas-powered appliances are present.

    Top Culprits of Water Damage in Riverside Homes

    1/2/2019 (Permalink)

    By knowing the top causes of water damage to Riverside homes, reduce the chance of water damage occurring to your home. Below are the top causes of water damage to homes, outside of a natural disaster like flooding.


    If you notice water pooling below your kitchen refrigerator, you most likely either have a water line that is leaking or a freezer that is not cold enough. Check the bottom of your freezer to see if there is standing water or ice forming. As the water or ice forms, it can melt and leak every time you open the freezer. If you don’t find ice or water forming at the bottom of your freezer, you may have a water line that is loose or leaking.

    The water line is used to make ice and sometimes provide water in the refrigerator door. The line is usually located in the back of the refrigerator and can be knocked causing a slow leak. It’s a good idea to occasionally check around your refrigerator for standing water and fix the problem before the water gets worse or causes damage to your floors.


    Much like your refrigerator, a dishwasher can leak water for a while until it is discovered. The water line and/or the drain to the dishwasher is usually connected at the back of the dishwasher and any leaks could take weeks or months to appear. While you can’t do anything about hidden leaks, the other commonplace that a dishwasher leaks is around the door. If the seals around the door have been cracked or compromised, water can leak out while it is running and pool below the dishwasher.

    It’s always a good idea to check on a regular basis around the bottom of your dishwasher for any standing water or signs of water. If you do find any signs, you can then further investigate to determine if it’s around the door or if it’s coming from the water or drainage line hidden behind your dishwasher.

    Washing Machine

    You can probably start to see a pattern here. While water can come through a damaged roof or windows or under doors, it’s common appliances and household items that are hooked up to water that tend to cause most water damage in homes.

    The washing machine is no exception to leaking, with its water intake and water drainage. Water can also leak out around the door of the washing machine from old or damaged seals. Just like your dishwasher, it’s important to regularly check around your washing machine for any signs of water leakage. Check the water hookup, water drainage, and around the door for signs of water.


    The water leaking from a toilet can be particularly bad. If the water is leaking from the back tank, then the water is most likely clean and while it is still bad, it’s not as bad of a situation if the water leaking is coming from around the toilet drain. Toilets usually drain the content of their bowl down underneath the toilet where it connects with the sewer drain. To prevent leaking and odors, the toilet drain is seated with a wax ring into the sewer drain. If your toilet is not completely bolted down or becomes loose over time, the wiggling can break the wax seal causing dirty, contaminated water to seep out below the toilet. If not discovered, this water can seep into the floor and cause serious water damage and most likely mold damage.

    If you notice your toilet wiggles, check for any signs of water leakage and tighten down your toilet. If you do find water, then you may have to buy a new wax ring and reseat your toilet although you might want to have a water damage professionals check for any water or mold damage

    Air Conditioner

    The last common source of water damage in homes is the air conditioner. Whether you have a central air conditioner or window ac units, they both can cause water to leak and damage your home. In both systems, the air conditioner typically creates a lot of condensation when running in the hot summer. This condensation is usually gathered in a pan where it then drains outside or into a drain. If the drain becomes clogged, the water in the pan can overflow and drip inside your home or into other parts of the air conditioner where it can promote mold growth.

    If you notice your vents are blowing air that smells moldy then you need to check for standing water or mold growth around the blower, filter, and cooling coils of the unit. You might also find water dripping or pooling around the unit. Again, just like your other appliances, it’s a good idea to regularly check your air conditioner as well as maintain it.

    If You Do Have Water Damage, Call the Pros

    If you do discover water damage from any of the above culprits or from other places like a leaky roof or burst pipe, it’s important to call water damage restoration experts at SERVPRO of West Riverside City as soon as possible. Water damage can quickly get much worse if not treated immediately. Water can seep and soak further into the floors and walls causing more damage and it can also promote mold growth if not removed and treated quickly. Hopefully, you don’t have any water damage and catch it in time by regularly checking the culprits above. 

    Give us a call today! - (951)351-8033

    What to do if your roof is leaking in Riverside

    12/20/2018 (Permalink)

    This Riverside home experienced a roof leak due to rain.

    What to do if your roof is leaking?

    With winter coming upon us and approaching rainy season, there’s a chance for some possible roof leaks. A leaky roof can certainly cause a rain on any homeowner’s parade. Rainy weather is often when roof leaks get discovered. That's when it's too late for anything but a repair. No time to contemplate, no time to plan with the rain causing interior damage right now, just get to the phone and get a roofer there as soon as possible. But what can you do to temporarily stop the leaks from causing more damage until help arrives?

    First Things First - Deal with inside the house to minimize interior damage

    In most cases, a leak will slowly pool at the ceiling until it finds an escape route -- usually a penetration point like at a light fixture or heat register. After several hours, the leak will start to find multiple escape routes, making the leak look much worse than it actually is. To minimize your ceiling damage, find the wettest spot or a bulge in the ceiling and poke a small hole in the middle. Use a bucket to collect the draining water. 

    Second Step – Locate the point of entry

    Start with the inside, such as an attic. It will prove to be quite difficult to stop a leaky roof in the rain. Try to locate the leak but keep in mind that the leak in the ceiling and the leak in the roof may not align. If your roof covering is over a layer of plywood, then you should keep in mind that water will generally travel from the leak in the roofing material to the nearest joint in the plywood, depending on how the roof slopes.

    Third Step – Maintain the situation until help arrives

    Once you locate the point of entry from the inside, there are a couple of options for temporary repair such as roofing cement, roofing tape or a tarp. Available for purchase at any home improvement store, roofing cement or tape can be applied to the inside of the roof decking inside your attic, as well as to the outside of the roof. If you feel confident enough scale your rooftop, tarping is a quick and easy option to control any further leaking until your roofing contractor arrives. When using a tarp to cover your roof, a good rule of thumb is to cut the tarp so that it adequately covers the damaged area. Leave at least an extra four feet of tarp on each end to cover the roof damage. Secure the tarp with 2 x 4 boards. You can staple or nail the tarp to the boards, but be sure to use nails that are not so long that they will go through your roof.

    These steps will help you prevent further damage to your home until a professional can arrive. Keep in mind when hiring a roofing contractor you want to have a reputable company, someone who is going to stand behind their work. Your roof will last a long time so you don’t want someone working on it who is not a local, reliable company.

    Contact  if you have water damage from a leak in your roof. 

    If you are in Riverside and find yourself in this vulnerable position, make a call to SERVPRO of West Riverside City and let the professionals take over. After you have done all that you as a homeowner are capable of doing to lessen the damage, let the experts use both their knowledge, experience, and resources such as vacuums and fans to dry out the water and the damage that has already taken its toll.

    Next in the damage restoration process is to deodorize the building where it needs to treated. Depending on the assessed level of damage and the kind of water that did the dirty work--disinfecting may also be a necessary step to take. The goal is to get the residence or building structurally back to the standards it was at before the water accident. In some cases, further action may need to be taken such as structural repairs.

    Unfortunately, homeowners may learn that they are not covered like they thought--or hoped--that they were. When that happens, the cost of repairing water damage might default to the homeowner. If you are not sure if you are covered for flooding and other water damage, call your insurance company to find out what is what. If you choose to, add coverage and discuss your location, possible natural disasters in your region, and other related matters. Insurance is there to ease your worries for a price. Put those worries to rest and get the coverage you think you need so that you can continue to live your life with as few financial surprises as possible.

    So what happens when you need water damage restoration services for your Riverside residence? SERVPRO of West Riverside City Professionals concentrate on safely drying, deodorizing and disinfecting any areas flooded or damaged by water. Water damage in Riverside residences or businesses is not desirable, but there is hope and help to get you out of the mess you are in.

    Protect your home while your out of town this travel season

    12/10/2018 (Permalink)

    Do you have plans to head out of town for the holiday season? 

    Do you know how to prepare your home before you head out of town? Follow these tips to help prevent possible damage while you are gone.

    Water Damage

    The last thing you want to find on your return from a relaxing vacation is flooding and water damage in your home. There are a variety of potential causes of water damage. Plumbing and appliances in your home can malfunction and leak while you are away. When you leave consider turning off your water, or have someone come check your home regularly and have them flush your toilets and run several faucets to ensure they are working.

    Make sure windows are closed and sealed, and check to make sure there are no small leaks before you leave the home. A small leak can lead to significant water damage and potential mold growth.

    Examine the Flooring

    Depending on the type of flooring you have in each room of your home, you’ll want to look for different warning signs of water damage.

    In rooms with tile, laminate, or wood, look for warning signs such as:

  • Cracks
  • Warped, soft, or squishy areas along the surface
  • Bulges in the material (particularly with wood and laminate)
  • Look for white or dark stains on wood floors as well.

    Carpet can mask problems that lie beneath the surface. Watch for more obvious signs like wet spots in your carpeting, but also pay attention to any gradual rises underneath the floor. Damp, moldy smells can also be a sign of water damage.

    Check the Walls and Ceilings

    Walls can easily hide small leaks, but the water buildup will usually reveal itself in time. Regularly examine your walls and ceilings for the following signs of water damage:

  • Soft spots, potentially with a swollen appearance
  • Cracks in the drywall
  • Staining or any off-color areas
  • Wet spots
  • If you’re not the original owner of the home, you may want to look for areas on the ceilings and walls with a lot of localized paint buildup. Make sure the previous owner did not simply paint over water damage.

    Inspect the Bathroom and Kitchen

    It’s easy to neglect the cabinets beneath your sinks—especially if you don’t keep anything you regularly use down there. Check the area for the following signs of a problem:

  • Standing water
  • Condensation
  • Leaking pipes
  • Water stains
  • In addition to looking under the sink, you should inspect all fixtures for signs of wear including missing grout, leaks, rust, or mold. Examine your laundry room and water heater for similar potential signs of water damage.

    Survey the Attic and Roof

    You can often find signs of roof damage in your attic; however, these signs may go unnoticed since attics tend to be a low-traffic area. Examine your attic regularly to look for key indicators of potential problems.

    The insulation should be dry and in good condition. Pay attention to points where two roof planes come together and the flashing where the roof meets the walls. Watch for signs of damage such as:

  • Mold
  • Staining
  • Warped/cracked wood or drywall
  • Your roof is one of the largest surfaces of your home that is exposed to the outside elements. As such, even small problems, if unnoticed or ignored, can lead to potential home damage.

    After clearing debris that could hide potential problems, search your roof for signs of damage including:

  • Broken or damaged flashing
  • Missing shingles
  • Curled or cracked shingles
  • While you are outside, pay attention to the foundation of your home as well. Make note of any standing water along the foundation, as this can also indicate otherwise unseen issues.

    Mold Damage

    To help reduce the risk of mold growth while you are gone, make sure to clean your kitchen and bathrooms before leaving. Clean out your refrigerator before you leave and get rid of any food that might spoil while you are gone, such as milk, meats and produce. Spoiled food can cause bad smells and even lead to mold growth in your refrigerator and freezer. Also, clear out any perishable foods in your pantries, and don’t leave any food open. Be sure to take out your trash, especially if it contains spoiled food or other smelly items. Clean your sink drain and disposer to get rid of food buildup.

    Along with cleaning before you leave, check for any water leaks or wet spots. Wet, damp areas create a perfect environment for mold growth.

    Fire Damage

    Make sure your smoke detectors are in working order before you leave. Also unplug appliances like computers and TVs to reduce power usage, the risk of power surges damaging your devices and of cords shorting out and starting a fire. Finally, make sure your oven and grill are off before you leave.

    Burglary/ Vandalism

    This is one of the big concerns when leaving town. One of the biggest keys is to make your home look like it’s still occupied. Set lights on a timer in your home and have your mail and newspapers put on hold while you are out. Don’t say you are out of town on your answering machine or on social media. This tells the world that you are gone and that your home is unoccupied. Have a friend come check in on your home regularly. Make sure your doors are locked and windows closed and locked before you leave.

    We all want our homes to be safe while out of town. These tips can help prevent potential damage to your home. If things do happen while you are out, give us a call and we can get your home back to normal in no time. SERVPRO of West Riverside City can clean and restore most damage, from broken windows and other vandalism to water and smoke damage. Give us a call at SERVPRO of West Riverside City, 951-351-8033, to start the restoration process. We’ll make it “Like it never even happened.”

    Flooding After Wildfires in Riverside County – Reduce Your Risk

    12/3/2018 (Permalink)

    Flooding is the most common and costly natural hazard in the nation.

    Wildfires carry a one-two punch. After the damage caused by the wildfire, flooding is the most common and costly natural hazard in the nation. And, after the record-breaking wildfires in California, the risk of flash flooding and mud flows increase significantly. Even light rain can lead to devastating flash flooding and mudflows.

    Residents of California’s Riverside, Los Angeles, Butte, Ventura counties and surrounding areas are urged to protect themselves by planning evacuation routes, collecting supplies and purchasing flood insurance today. Even if your home was not directly impacted by the wildfires, you are at increased risk of flooding. All surrounding areas are at risk of flooding for up to several years. To learn more, visit FEMA-Flood-after-fire.

    Large-scale wildfires like Holy, Camp, Hill and Woolsey will dramatically alter the terrain and ground conditions. Normally, vegetation absorbs rainfall, reducing runoff. Wildfires, however, leave the ground charred, barren and unable to absorb water, creating conditions ripe for flash flooding and mudflow. Flood risk remains significantly higher until vegetation is restored—up to five years after a wildfire. Flooding after a fire is often more severe, as debris and ash left from the fire can form mudflows. As rainwater moves across charred and denuded ground, it can also pick up soil and sediment and carry it in a stream of floodwaters, which can cause more significant damage.

    A flood does not have to be a catastrophic event to bring high out-of-pocket costs; and you do not have to live in a high-risk flood area to suffer flood damage. Around 20 percent of flood insurance claims occur in moderate-to-low risk areas.

    Property owners should remember to:

    Buy Flood Insurance. Most standard homeowner’s policies do not cover flood damage. Flood insurance is affordable and important to protecting your investment. By law, there is a 30-day waiting period from the date of purchase until the flood insurance coverage takes effect.

    Just an inch of water in an average-sized home can cause more than $25,000 in damage. An average flood policy costs around $890 a year, and rates start at less than $516 a year for homes in moderate- to low-risk areas.

    Prepare Now. Gather supplies in case of a storm, strengthen your home against damage, and review your insurance coverages.

    Plan Ahead. Plan evacuation routes. Keep important papers in a safe, waterproof place. Conduct a home inventory; itemize and take pictures of possessions and the inside and outside of your home.

    For more information about flood insurance, please call your insurance agent or contact the National Flood Insurance Program Call Center (NFIP) at 1-800-621-3362 for information about the NFIP or questions about an existing policy.

    Visit the National Flood Insurance Program at FEMA National Flood-Insurance Program to learn more about flood risk and flood insurance.

    Getting Prepared-Evaluating your Property

    After a fire, it is important to thoroughly evaluate and plan for storm events in order to help protect your property. First, start by determining where water and debris are likely to flow and collect. Once you have located potential routes where water and debris may flow, plan and implement diversions in those identified flow pathways. Pay particular attention to steep, barren slopes, low spots, and high flow areas when planning for structure and property protection. General Precautions During a storm event, property damage can be attributed to stormwater runoff, debris (mud, rocks, branches, etc.), or both. When devising a protection strategy for your property, pay special attention to the following general rules:

    o Never underestimate the power of stormwater and debris flows.

    o Try to direct stormwater and debris flows away from any structures.

    o Avoid altering natural or existing drainage patterns in a way that might worsen conditions for you or your neighbor. Work cooperatively with your neighbor to achieve the best results.

    o Avoid trying to control or confine flows more than is absolutely necessary; remember that the water and debris flows need to go somewhere.

    o Place protection devices in such a way so as to deflect debris; do not try to create a dam or stop the flows in any way; this may cause flooding.

    o In extreme condition, board up windows as necessary to prevent debris from entering structures.

    o Protect your most valuable property first - your home; then consider what time and money are available to protect other less valuable objects such as swimming pools, landscaping, or other minor structures.

    o Be prepared to sacrifice the use of portions of your property to achieve the greatest amount of protection.

    o Don’t take unnecessary risks; if your debris control problems appear to warrant solutions beyond the scope of this guide, consult a competent expert such as a civil or geotechnical engineer or a landscape architect for additional advice.

    To get life back on track after flooding and storm damage, call  SERVPRO of West Riverside City 951-351-8033

    Most Common Causes of Water Damage in Your West Riverside Home

    11/14/2018 (Permalink)

    Call SERVPRO of West Riverside City if you have water damage in your home or commercial property, we are here to help! 951-351-8033

    Most Common Causes of Water Damage in the Home

    Sometimes, homeowners and property managers may need urgent West Riverside water damage restoration and not even be aware of it. At SERVPRO, we know that it's quite common for homeowners to assume that they won't don't need any help from the professionals until something dramatic like a burst pipe or heavy rain fall occurs.

    Though, it is far more normal for water destruction to come as a thief in the night, sneaking slowly throughout your home, causing graduation deterioration and damage. Standing water may also cause sanitary, and health issues, and will decrease your home's efficiency. Even worse, slowly-spreading West Riverside water damage can play host to mold colonies, weaken critical structural beams and cause other forms of widespread damage throughout your home.

    Here are a few common situations that could potentially lead to slow water destruction:

    Flat Roofs

    While many homes are perfectly legal with a flat roof, a more standard sloped roof is far more efficient and redistributing rainwater. Of course, most flat roofs are not completely flat and are build with a small slope, but if branches or other debris build up, water can deform and damage your roof.

    Leaky Plumbing

    Sometimes people dismiss leaking pipes and other parts of their plumbing system, assuming that it won't be a big problem. A water leak that affects your floor boards might be more than enough to invite toxic black mold into your home. Homeowners should check the acidity of their home water to make sure that the copper lining of their pipes is not being destroyed.

    Gutters & Drains

    When installed properly and clean, your gutter and drainage system should easily be able to disperse rainwater safely away from your home or building. Unfortunately, if gutters and drains get clogged with leaves and other debris, a dam can form, leading water to overflow its bounds and cascade down the walls of your home. When your walls start to become continually wet, they will begin to break down and cause severe damage to the structural integrity of your home or property.

    Other Problems

    Homeowners worried about these, and other potential sources of water destruction should contact their local Riverside city restoration professionals. A professional will be able to help you quickly restore your home to its full comfort. At SERVPRO West Riverside City, we have years of experience in helping homeowners and property managers quickly remove and repair water problems.

    Locally Owned Company with National Resources

    We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of West Riverside City is close by and ready to respond to your flood or water damage emergency.

    Common Mistakes You're Making with Your "Small" Water Damage in West Riverside City

    10/15/2018 (Permalink)

    When Water Damage Strikes

    When finding themselves in the midst of a water damage event, many people immediately react by jumping in and cleaning up the mess. Beginning the restoration process as soon as possible is important, but starting before you have taken the necessary steps or know exactly what you are doing could actually make things worse in the end. To help avoid these mishaps, a few of the most common mistakes in water damage clean up are listed below. The most critical mistake to not make is failing to hire a professional restoration company to do the dirty work for you. SERVPRO of West Riverside City is your local expert to help you navigate the “waters”.

    Mistake #1- Not Having the Job Done RIGHT the First Time

    Adopting the “do it yourself” approach when it comes to water damage clean-up is often the go-to mindset. However, this is usually a more difficult process than people think. It can be a long process and following the proper procedures is very important. For example, if you neglect to begin airing out your home by opening up windows and doors for ventilation and using fans to dry things out as soon as possible, the damage will eventually be worse.

    Mistake #2- Not Being Completely Thorough

    As mentioned above, the water damage restoration process done right requires that you be very thorough. Cutting corners and major shortcuts will not make a big difference and can actually cause more damage. It is better to have the job done right up front, but it will not happen overnight. To ensure all the water is removed and mold will not begin to grow on and in your walls, ceilings, and carpet, you will want to make sure your contractor is certified to do the work needed in an appropriate time frame.

    Mistake #3- Waiting Too Long

    It can be tempting to put off dealing with flooding or water damage when it’s just a small incident, especially when life is hectic. Even minor flooding can lead to major damage in the long run. The water seeps into walls and flooring over time when not dried properly and can cause structural damage and mold growth. It’s not worth the risk to procrastinate. It could save you a lot of time, heartache, and money in the long run.

    Mistake #4- Not Involving a Certified Restoration Company

    Trying to tackle the water damage restoration process on your own is great undertaking. Having it done right the first time requires the proper expertise, the right equipment, and enough time to be as thorough as required. Though it may seem like you have the time and resources to clean it up, you will soon realize the process is more involved than originally thought. Should you ever find yourself in a situation where your home or business has been compromised by flooding or water damage, don’t hesitate to contact the professionals at SERVPRO of West Riverside City.

    Let SERVPRO of West Riverside City help you recover your property properly following a water damage event. Call us today – 909-351-8033.

    What Happens When You Call Us?

    9/17/2018 (Permalink)

    Got Water Damage? Wonder What Happens once you Call?

    Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
  • Here at SERVPRO of West Riverside City we specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Water Damage in Upstairs Laundry Room, Riverside CA

    8/20/2018 (Permalink)

    Drying the subfloor and drywall in upstairs laundry room.

    When someone mentions they have a laundry emergency, most people’s first thought would be a red wine or grass stain, but here at SERVPRO of West Riverside City a laundry emergency is a much BIGGER deal! What you aren’t thinking about is without proper inspection and maintenance those appliances you rely on can really lead to a serious disaster in your home.

    Washing Machines typically run a few times per week in most homes, and the typical life expectancy of a washing machine is 10-11 years, during that time it can wash up to 5,000 loads. Washers come with 3 hoses filled with water: hot water, cold water and a drain, that gives that appliance 3 opportunities to suddenly leave you with a laundry room flood, or worse widespread water damage.

    To complete a full cycle of laundry you have to put those wet clothes somewhere, and it is convenient that the clothes dryer is located right next to the washing machine, right? No one forgets to throw in the laundry detergent when doing a load, but forgetting to dispose of your dryer lint, well that can cause BIG problems. Dryer lint is very combustible, the accumulation of lint in your dryer and vent can reduce airflow, causing your dryer to overheat. An improperly vented dryer can have dangerous consequences and is a leading cause of fire damage in homes.

    Steps to prevent a laundry emergency in your home:

    1. Inspect the hoses on your washing machine regularly, remember to check for leaks thoroughly but be sure not to disconnect them. The best way to check is to start a small load on a short cycle and make sure you don’t see any water, with each cycle. Better yet replace rubber hoses with a stainless-steel option, they have a longer life span.

    2. Give your washer some room, keeping it 6” away from the wall can help prevent the hoses from kinking. Also, make sure you don’t see a lot of movement, an imbalanced washer can move around enough to loosen or cause added stress on your hose connections.

    3. If you seem to have continued problems with your washer install a flood stopper. It’s placed on the floor near your washing machine and when it detects water it can shut off the water supply.

    4. It is recommended to have your dryer exhaust system cleaned at least twice a year. Make sure you remove lint from your filter and underneath it every time you start a new load. Don’t use dryer sheets and fabric softener and remove the back of the dryer regularly to remove trapped lint.

    5. Check that your dryer vent outside is lifting/venting properly. When installing the duct line keep it as short as possible to accumulate less debris. Keep the area around your dryer free of dust and other debris.

    Accidents sometimes happen even after taking proper precautions and performing routine maintenance in your home. We here at SERVPRO of West Riverside City have responded to dozens of calls for water or fire property damage caused by laundry emergencies. We specialize in the cleanup and restoration of residential and commercial property after fire, smoke or water damage. Our professional staff has the equipment, expertise, and experience to respond faster to any size disaster.

    If you have a laundry emergency caused by Fire/Water Damage! SERVPRO of West Riverside City is always here to help!

    Providing 24 Hour Emergency service, 7 Days a week, 951-351-8033 we are just a phone call away!

    Water Damage Prevention Tips

    8/13/2018 (Permalink)

    We all know what water damage to homes and businesses look like after a flood or a heavy rain. Oftentimes, events such as these are unexpected, and if we aren’t prepared for what may happen during a stormy season, we can suffer more water damage than we need to.

    • DO REGULAR INSPECTIONS. Take a good look around your home or place of business; are you prepared for wet weather? Do exterior doors fit as tightly as they should, and are both doors and windows properly weather-stripped? The roof of your office or warehouse needs to be well-maintained, too, to protect your machinery, product, and staff furniture from water damage. The parking lot or driveway of your home or business needs to have a well-planned drainage system so that clients, employees, and family members can get to and from their vehicles safely. If people have to wade in from their cars, floors will suffer, and a slip-and-fall accident due to wet floors can be a disaster. Inspect the parking lots of your business regularly for potholes, especially after a storm. If you know you’ll see a lot of run-off from the parking area, consider using sandbags. Low-lying buildings next to a parking lot full of water can end up flooding, and you will want to plan ahead to prevent that from happening.
    • DO REGULAR UPKEEP AND MAINTENANCE. Rain gutters and spouts need to be checked on a regular basis. If your rain gutters become clogged with debris such as dead leaves or small branches, they aren’t going to be able to drain away rain water. As water backs up, it can leak back into the walls of your building, sometimes without you knowing it, and you can find yourself with water damage, and even mold. These types of issues can be alleviated by regular maintenance.
    • COMMUNICATE WITH PUBLIC SERVICES. Power lines and telephone poles near to your home place of business can be an issue when storm season comes if they are not in good condition. Contact your utilities companies and have them come take a look prior to wet weather to make sure you, your business, and your employees and loved ones will be safe. Be aware of the condition of any large trees on your property. If the grounds of your place of business become saturated, a tree with an unstable root base can fall and create problems for you, your employees, and your customers. Some trees and plants are the city’s responsibility, depending on where they are placed. Make sure you know who to call should the time come.

    The team here at SERVPRO of West Riverside City is standing ready to help in any way we can! We have the expertise to handle water and fire damage, and specialize in mold remediation. If you have sustained water damage to your property, give us a call today at 951-351-8033, or visit  on our website: SERVPRO of West Riverside City

    Emergency Water Damage on Your Hands?

    7/25/2018 (Permalink)

    Water Damage Experts Ready to Respond 24/7 365 Days a Year

    Have A Water Damage Emergency? Call 951-351-8033

             What To Do After Flooding

    • Remove excess water by mopping and blotting.
    • Wipe excess water from wood furniture after removal of lamps and tabletop items.
    • Remove and prop wet upholstery and cushions.
    • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
    • Turn air conditioning on for maximum drying in summer.
    • Remove colored rugs from wet carpeting.
    • Remove art objects to a safe, dry place.
    • Gather loose items from floors.

      What NOT to Do After Flooding
    • Don't leave wet fabrics in place. Hang furs and leather goods.
    • Don't leave books, magazines or other colored items on wet carpet or floors.
    • Don't use your household vacuum to remove water.
    • Don't use television or other household appliances.
    • Don't turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

    Sewage Backups Means Black Water Damage in Norco

    6/27/2018 (Permalink)

    This photo shows how we remove the affected flooring and drywall when dealing with a category 3 water emergency.

    Sewage backups are a dirty business—literally. Thankfully, we at SERVPRO of West Riverside City know exactly how to handle it. When toilets backup or start to overflow, sometimes it’s just a little toilet water that needs to be removed, but sometimes it is infinitely worse. The category of the sewage water (Category 1, 2 or 3) will directly affect how we treat the situation. With Category 1, we clean, disinfect and remove anything too saturated. On the other hand, Category 3 requires us to remove anything the water touched. Category 3 means you, the homeowner, could be in danger if we do not remove everything.

    A Norco homeowner recently experienced a Category 3 sewage backup. As with most sewage backups, it originated in the bathroom. It happened while the homeowner was not home, so when she returned it had already spread to other rooms. She knew she would need a professional to help her remove the damage, so she called her property manager who referred her to SERVPRO of West Riverside City. 

    As soon as the call came in, we sent our Project Manager to the home. His initial inspection found that the kitchen, bathroom and hallway were all affected. He also determined the water to be Category 3 sewage water, so he informed the homeowner anything the water touched would have to be removed for her safety. As soon as we had her approval (and the approval of her insurance), he called out our technicians.

    Our technicians ended up removing the lower cabinets in the kitchen as well as the backsplash and counter tops. From there, they moved to the bathroom where they removed the vanity, tile floor and shower tile. And then finally they moved to the hallway where they removed all the hallway carpet, baseboards and a foot of drywall. Once everything was removed we worked to disinfect every area and then we set up air scrubbers and dehumidifiers to make sure everything was dry and sanitary for the homeowner.

    She was so grateful for our work! She told us she could not have picked a better water damage company to come out to her home. Though her damage was extensive, she knew our ultimate priority was her safety and for that, she was grateful.

    To read more about what categories of water exist, click here.

    Call us today at 951-351-8033

    Slab Leak Affects Riverside Kitchen with Water Damage

    6/20/2018 (Permalink)

    Water Damage in Riverside Kitchen

    Water damage can happen to anyone at any time. Thankfully, you always have SERVPRO of West Riverside City at your disposal for any of your water damage remediation needs. Some of the calls we receive lead to projects that can be completed within a day or two, but others take a little bit longer. Depending on the damage, we will make sure to be at your house until the water damage is completely removed and safe for future living. We pride ourselves on our efficiency, so taking too much time should not be much of a problem.

    A homeowner in Riverside recently contacted us with a slab leak. His first call had been to his plumber, who came out and diagnosed the leak after the homeowner had noticed some damp laminate flooring. From there, the plumber told him that he needed to call a water damage company to take a look. The plumber recommended that he call SERVPRO of West Riverside City. 

    We immediately dispatched our Project Manager to the home to take a look at the damage. He found that the kitchen was luckily the only room affected, but unfortunately the damage was pretty extensive. He called our Crew Chief and technicians out to the scene to get the work started. 

    Our technicians ended up removing the lower cabinets as well as some drywall and laminate flooring. Then we set up air movers and dehumidifiers to make sure everything was completely dried all the way through and that mold would not be a threat in the future. Between the removal and the drying, the entire project took a full eight days to complete. 

    The homeowner was so happy with our work! Though it was a long eight days for him, he knew his home was safest in the hands of SERVPRO of West Riverside City and he would absolutely be calling us again in the future.

    Sewage Backup in Riverside High School

    6/19/2018 (Permalink)

    This photo shows a recent sewage backup in a Riverside High School.

    Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of West Riverside City have specialized training and equipment to quickly and safely clean contaminants like sewage.

    Toilet Overflow or Sewer Backup?
    Call Today 951-351-8033

    Water damage can be classified by the three types of contaminated water. SERVPRO of West Riverside City will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

    The three types of contaminated water:

    Category 1: "Clean Water"

    Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

    • Water from a clean source like a broken water line
    • If left untreated, can degrade into category 2 or 3

    Category 2: "Gray Water"

    Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

    • May contain bacteria and viruses
    • Can quickly degrade into category 3 if left untreated

    Category 3: "Black Water"

    Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

    • May contain untreated sewage, harsh chemicals, and microbes
    • Water from flooding rivers or sewer backup

    24 Hour Emergency Service

    Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO of West Riverside City are available 24 hours a day, 365 days a year. We are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

    Water Leak Affects Two Homes in Riverside,CA

    6/11/2018 (Permalink)

    Equipement in place to start the drying process.

    One Water Leak Affects Two Homes

    At SERVPRO of West Riverside City, we understand that water damage can be rather stressful for a homeowner to deal with, especially if they are trying to tackle it all by themselves. Cleaning up water damage correctly and effectively requires knowledge, experience and the proper tools. That’s why it is so important to hire a professional water damage company like SERVPRO of West Riverside City to take care of the remediation process for you. We’ll get your home back to normal in no time at all, so give us a call today!

    A homeowner in Riverside called us after discovering water damage in his home. Originally, SERVPRO of West Riverside City was doing work on his neighbor’s home after a pipe had burst. However, the homeowners shared a wall, which caused the water damage to spread to the other house, affecting the living room, bedroom and their shared wall. Because their neighbors had used SERVPRO of West Riverside City to remedy the problem, the homeowner decided to give us a call.

    We immediately went out to the home to inspect the damage. The neighbor’s pipe burst did in fact affect the living room and bedroom. He knew this was the perfect job for SERVPRO of West Riverside City, so he called the rest of our crew out to get started on the remediation process.

    As soon as our technicians arrived, we began removing the drywall in both the living room and bedroom. Fortunately, the laminate flooring in the living room and carpet in the bedroom were dried in place.

    The homeowner was very satisfied with our work. He appreciated how fast our team responded to his call and was pleasantly surprised in our ability to remove the water damage in its entirety. 

    For more information on our water damage services, give SERVPRO of West Riverside City a call today! 951-351-8033

    SERVPRO helps Corona Homeowner after Regular Business Hours

    6/4/2018 (Permalink)

    Drying equipment in place to dry out drywall and flooring.

    At SERVPRO of West Riverside City, we understand that water damage can come and damage your home at any time and day of the week. Whether it’s a Saturday morning or a Monday night, water damage is most often unexpected and unwanted by homeowners. While many water damage remediation companies only operate during usual business hours, SERVPRO of West Riverside City is different. In order to help and respond to our customers’ needs as soon as possible, we are open every hour of every day of the week. No matter what time of day it is, our team will be at your house to remove the water damage in no time at all.

    We recently received a call from a homeowner in Corona, who happened to call on a Saturday evening for help. Homeowner explained to our call center that she had discovered leaking water from her toilet, which ended up causing water damage to multiple rooms. Not sure how to clean up the damage on her own, the homeowner decided to contact a water damage remediation company that was open 24/7: SERVPRO of West Riverside City.

    As soon as we got off the phone with the homeowner, we sent our Operation Manager, Gary, out to inspect the damage done to the home. After taking a look around, he detected water damage in the bathroom, hallway, closet and dining room.

    With a plan in place, the rest of our crew made their way over to the house to begin the cleanup process. In the bedroom, we had to float the carpet and remove some of the walls. In the hallway, we removed the hard wood flooring, but were able to dry the walls in place. We also removed some of the ceiling in the dining room. To make sure everything was completely dry, our team set up drying equipment in all of the affected areas of the house. 

    The homeowner was very pleased with our end results. She appreciated how fast our response time was and our ability to remove every sign of water damage in the home. We were happy to help!  

    Call us if you notice a water leak in your home after hours! We will be there to help no matter what time it is! 951-351-8033

    Slab Leak leave Behind Major Water Damage

    5/21/2018 (Permalink)

    Pin hole in pipe caused Water Damage in Riverside Home, affected several rooms with carpet and wood. SERVPRO was there to help immediately.

    Slab leak affects Riverside and Norco Homes

    At SERVPRO of West Riverside City, we see firsthand all the many ways a home can be affected by water damage. One of the most popular sources of water damage we see is water damage caused by a slab leak. A slab leak occurs when the water lines beneath your home’s concrete slab start to leak. When this happens, the leak can end up damaging multiple areas throughout your home. 

    But fortunately, companies like SERVPRO of West Riverside City exist to help remove the water damage from your home. Our staff has the experience and knowledge required to remove water damage properly and efficiently. 

    In the past few weeks, we have received quite a few phone calls from homeowners finding signs of water damage caused by slab leaks. Here are just a few of their experiences:

    Slab Leak Affects Multiple Rooms in a Riverside Home

    Our call center recently received a call from a homeowner in Riverside who had detected water damage in her home. Not sure how the damage originated, she decided to call her plumber for assistance. Her plumber stopped by and let her know that the water damage was coming from a slab leak. He repaired the leak and recommended that she call SERVPRO of West Riverside City for help with the water damage removal process. She gave us a call immediately.

    With our team of technicians present, we started by removing some of the laminate flooring in each room. Because of the severity of the slab leak, the laminate started to come up, which gave us no other option than to remove the affected areas. We then removed some of the affected drywall. To make sure that every ounce of water damage was completely removed from the home, we completed the project by setting up our heavy duty drying equipment in all the affected areas. 

    In the end, the homeowner appreciated our ability to remove all signs of water damage from her home. She let us know that if water damage affected her home in the future, she knew exactly who to call: SERVPRO of West Riverside City.

    Slab Leak Causes Severe Water Damage to a Norco Home’s Wood Flooring

    Another homeowner in Norco, CA reached out to us through our call center after he discovered some water damage affecting his wood flooring. Having never dealt with water damage before, he decided to go on Yelp and searched for the best water damage remediation companies in Riverside County. After reading several positive reviews, he knew that there was only one company he could go with: SERVPRO of West Riverside City.

    When we talked to the homeowner on the phone, he let us know that the damage seemed to be coming from a slab leak. We decided to send our technician, Gary, out to the home immediately to perform an initial inspection. After taking a look around the home, it appeared that the wood flooring as well as some drywall had been affected by water damage in the bathroom and hallway. 

    With a plan in place, the rest of our team made their way out to the home to begin the cleanup process. We ended up removing the affected drywall, but fortunately, we were able to save the wood flooring. By strategically placing drying equipment in the affected areas and drying out the saturated framing studs, there was minimal removal required.

    The homeowner was very impress with our results. He appreciated our hard work and excellent customer service. We were happy to help!

    Don’t let a slab leak ruin your home – contact SERVPRO of West Riverside City! Our team will help remove any and all signs of water damage from your home. Give us a call today and we’ll have your space back to normal in no time at all.

    Can I dry my carpet after a water leak?

    5/14/2018 (Permalink)

    This photo shows how we can save your wet carpet and dry it out in place after a water damage.

    It doesn’t matter where the water damage stems from; discovering soggy, wet carpet in your home is never ideal. We at SERVPRO of West Riverside City understand how unfortunate it is to stumble upon water damage in your flooring and want to help. That’s why we’re sharing these important facts to know about water damage pertaining specifically to your carpet. Take a look! 

    1. Know if your carpet can be saved:

    Depending on how extensive the damage is, you might not need us to remove any of your carpet. It all comes down to the source of the water damage. If the damage is coming from a sewage-contaminated leak, then you will most likely have to remove the carpets for health safety reasons. Sewage contains dangerous bacteria that can be hazardous to you and your family’s health. So if your carpet is wet with this type of water, it’s probably safest to remove the carpet. However, if the water damage is coming from a non-sewage leak source, SERVPRO of West Riverside City will do everything we can to save your carpet. 

    Whether or not we are able to save your carpet also depends on how long the water damage has been there. If the damage has been soaking for a long time, it becomes more difficult to properly remove all of the water from the carpet. And if the water damage is not cleaned up in its entirety, you might have to deal with removing mold from your carpets as well. The amount of mold will affect whether or not your carpet can be saved.  That’s why it’s so important to contact a professional like SERVPRO of West Riverside City as soon as you detect the water damage. 

    2. How to dry savable carpet:

    If you accidentally spill water on the carpet, it’s easy to dry it out by stomping on the area with some dry towels until it stays dry. But anything bigger than a tiny spill should be checked out by a water damage remediation professional like SERVPRO of West Riverside City. We’ll send out our talented team and set up the proper drying equipment, like air movers and dehumidifiers. If the damage is more severe, we have the proper training to remove any water damage that cannot be dried in place. 

    3. How to take care of the carpet pad: 

    The carpet pad, located in between the flooring and carpet, will most likely need to be replaced once it’s been hit by water damage. If the pad gets soaked with water, fortunately SERVPRO of West Riverside City’s team of technicians can come in and remove the pad. This is because if the pad is wet, the underlying flooring will need thorough drying as well. 

    We had a homeowner in Riverside contact us after a supply line in her laundry room burst and started to flood her home. Her plumber suggested that she turn her water off and call a water damage remediation company to help with the rest. What company did he recommend? SERVPRO of West Riverside City, of course ;)

    Once we received her call, we sent our Crew Chief, Gary out to the home. He discovered that the damage had made its way to the hallway, bathroom and bedroom. After his initial inspection, Gary brought his team of technicians out to the home and got started on the clean up. 

    We ended up having to remove the carpet and padding from the bedroom, but we were able to save the drywall. Drying equipment was also set up in order to clean up the rest of the damage and prevent mold from growing. 

    The homeowner was very pleased with our work. She loved and appreciated how fast we were able to come out and get started on her house. She also told us that she’d be calling us again in the future for help with any of her water damage needs. 

    4. Mold affecting your carpet: 

    As mentioned earlier, water damage that’s left as is in your carpets can lead to a serious mold problem. In fact, after about 48 to 78 hours, mold can begin to grow in the affected areas of your home. That’s because a moist area attracts mold, which if left undetected, can lead to a huge removal process. 

    We had a homeowner call us after they found mold and water damage in their carpet. Not sure of how to remove it, they searched the Internet for the best water damage remediation and mold removal companies around. SERVPRO of West Riverside City was at the top of the list. 

    After talking to the homeowners on the phone, we sent our crew chief Gary out to the home immediately. His inspection found mold in four different rooms.

    Along with our team of excellent technicians, Gary got to work right away. They first removed all of the affected drywall and flooring. Then, to make sure that no future mold would grow, they sprayed down an antimicrobial agent. An air mover was then set up to eliminate any left over water damage and mold. 

    The homeowner was so happy with our work! After seeing how thorough we were with removing the mold and water damage, they knew they had made the right choice by calling SERVPRO of West Riverside City. 

    5. How to prevent carpet mold from spreading: 

    As mentioned earlier, a homeowner never wants to hear that they have mold in their home, especially if there’s water damage to clean up as well. Not only can mold smell, but it can also be dangerous to your health and is always a hassle to clean up. You can’t always prevent water damage from reaching your carpets, but there are some ways to prevent mold from settling in to your floors and spreading to other parts of your home. As you wait for SERVPRO of West Riverside City to come and remediate the damage, try these helpful tips to prevent carpet mold from spreading. 

    • Check your furniture. 

    To keep your furniture safe from mold, check the bottoms and see if they are wet from the carpet’s water damage. If they are, be sure to tell SERVPRO of West Riverside City and we will dry them to the best of our ability. Regardless of whether or not it is wet, it is best to remove any and all furniture from the affected rooms. This will help minimize the amount of clean up that’s needed on your home and prevent mold from latching on to these items. 

    • Sanitize and clean your walls and baseboards. 

    If there is mold forming in your carpet, prevent it from spreading to your walls and baseboards by cleaning them off with soap and water. You may not have the ability to control the wet and moldy carpet, but you can try to control how much it spreads to other areas of your house. 

    • Wait for SERVPRO of West Riverside City's help.

    We know that you want to put your home back together as soon as possible. The best way to do that is to let SERVPRO of West Riverside City come out and clean up the rest of the water damage and mold for you. We’ve got the proper dehumidifiers, fans and all other equipment that’s needed to prevent mold from seeping into your carpets. You can count on us to provide the best service and do everything we can to save your home. 

    Whether it’s just water damage or potential mold entering your carpets, SERVPRO of West Riverside City is here to help. Call us to remediate any and all water damage problems you might have! 

    Where to look for Water Damage

    4/18/2018 (Permalink)

    SERVPRO your #1 Cleanup Company in Riverside and surrounding areas

    Here are some common causes of water damage and how you can spot the warning signs.

    Weather is a common cause of water damage. Rains cause flooding that can get into your home. Even if it isn’t raining there is still moisture in the air. Damp air can lead to condensation and water damage to your walls. This is especially true of basements, bathrooms, and other damp areas of your home that don’t get much airflow.

    Appliances like your washing machine, garbage disposal, water heater, toilet, and air conditioner can all contribute to water damage if they leak or stop draining properly.

    Water from our pipes and plumbing systems can also cause water damage. Leaks and drips can go on for months, or even years, raising your water bill and doing unseen damage to your home.

    So if these are all the ways water can sneak into your home, what are the signs of water damage?

    Here are a few warning signs that you have a water damage problem in your home.

    Standing water – This may sound pretty obvious, but if you notice water pooling in your house you have a water problem that needs to be taken care of immediately.

    Bad smells – While water doesn’t normally have much of a smell, the mold and bacteria that grow in damp environments can give off a distinct musty, wet odor. If you smell mold or mildew you might have a water issue.

    Stains and spots – Stains on the ceilings or walls can be a sign of water damage. You might have a leaky pipe or roof. Call a professional to determine the cause of the problem and to clean up the damage before it becomes a serious mold problem.

    Peeling paint – Paint damaged by water will start to peel, bubble, or flake off.

    Uneven surfaces – Water damage can cause floors, ceilings, walls, and other surfaces to warp and feel uneven.

    Cracks – Water is always seeking the path of least resistance out of your home. Water can enter through cracks and once water finds it’s way in, the crack will expand allowing even more to get into your home. Make sure you seal all visible cracks on your property.

    If you notice your home has signs of water damage call the experts at SERVPRO of West Riverside City we will immediately come and check it out and assess the situation. 

    SERVPRO your #1 Cleanup Company in Riverside and surrounding areas

    Sewage Damage and Sewage Cleanup

    4/2/2018 (Permalink)

    Sewage Cleanup/ Toilet Overflow

    No one enjoys cleaning up after a flooded toilet, but the process must be done quickly and thoroughly to reduce the risk of your family becoming ill due to sewage backup. The flooded area, whether confined to a small bathroom or spread out over an entire floor of your home, needs to be scrubbed thoroughly and disinfected to remove all traces of bacteria. When you begin the time-consuming process of sewer cleanup, use these tips to restore flooded areas.


    Before you can begin disinfecting the area as part of the sewer cleanup process, you must remove every bit of remaining water. Depending on how much dirty water remains in the flooded area, you can use any of the following items to remove it:

    • Old towels
    • Buckets
    • Sump pump
    • Trash pump
    • Wet vac

    Once the water has been removed, use wet rags and household cleaners to wipe down every surface that touched the sewage to remove every trace of dirt, debris, and filth from the area. Any porous items that may have absorbed water should either be thoroughly washed and dry cleaned or discarded.


    Once the area has been cleaned and all filth has been removed, you can begin the process of disinfecting. Mixing household disinfectant sprays with bleach and warm water makes the best solution to kill any remaining bacteria. Apply the solution to every surface that may have been contaminated and let it soak for a few minutes before scrubbing with a clean rag. After the solution has been removed, rinse every surface with clean, warm water.

    Dealing with a flooded toilet in Riverside, CA is never fun. Sewage backup presents a hazard, so it should be cleaned up as quickly and thoroughly as possible. For small areas, you may choose the complete the sewer cleanup by yourself, but larger areas may require the help of a qualified restoration company. In either case, use these tips on cleaning and disinfecting to make the cleanup process easier.
    Visit http://www.SERVPROwestriverisidecity.comfor more information on water damage.

    Water Damage and Restoration Riverside, CA

    4/2/2018 (Permalink)

    Call us for an inspection!

    If you have a water loss in your home or business it is important to get it taken care of immediately. 

    1. The first step is to get the water extracted. Once all of the water is extracted, SERVPRO can begin to get the drying process started. It is critical to make sure all of the water is removed to prevent secondary damages from happening. 

    2. Once all of the water is removed, SERVPRO will place the required number of air movers and dehumidifiers. This equipment will be monitored daily to make sure it is working properly. 

    3. After the structure is dry, SERVPRO can start the rebuilding process. In most cases, SERVPRO can handle every job from start to finish. 

    If you have any questions, feel free to reach out to us at anytime. 

    For more information on the water damage restoration process here.

    What to Expect with Professional Water Extraction

    3/19/2018 (Permalink)

    Whether by storm or by burst pipe, you wake up one morning to find that your Riverside, CA basement is flooded with two feet of water. What can you do next? The next step is usually to call a specialist who can remedy the flood with the proper equipment. If this sounds daunting or you aren’t sure what to expect, here is what happens when you use a professional service to help with your flooded basement.

    1. Find the Source

    The first thing that any professional is going to do is find the source of your flooding. If you already know where the leak is coming from, you can, of course, point them in the right direction. In some cases, it may be difficult to tell where the leak is coming from on your own.

    2. Extract Water

    The next step is to extract the water. Experts will have equipment with them that you may not have access to on your own. For example, some people may have a sump pump in their home, but many don’t. Generally, before they can begin to restore the property, specialists will use a trash pump mounted to their truck to extract the flooding in your basement.

    3. Salvage Any Materials

    If there are any materials that can be salvaged, they will do this for you. Additionally, they will be able to throw out what can’t be saved. This can be anything from drywall, carpets, stuffed animals, bedding and even ceiling tiles. If it’s porous, mold can grow inside the spaces of the object and be impossible to clean.

    At the end of the day, hiring a professional service to remove water from your basement and to restore your home is less stressful than trying to handle it on your own. Without the proper equipment, you may not get the job done and it could lead to more issues and property damage down the road. A team of experts will make sure everything is quickly and thoroughly taken care of, giving you your home back as soon as possible. Visit http://www.SERVPROwestriversidecity.comfor more information on storm damage.

    Common Types of Water Leaks

    1/30/2018 (Permalink)

    SERVPRO will be there to help with any kind of water damage!

    SERVPRO technicians deal with all types of water leaks.

    Leaks are one of the most expensive types of damage that can happen to a home, but also one of the least detected. In some cases it can take months or even years for leaks to cause visual damage, but by that point, it’s too late to take preventative measures. Leaks can weaken structures, waste water, dissolve building materials, creates dangerous compounds, and foster mold growth. These are some of the most common leaks we encounter on a typical residential call, and how they start:

    • Pipe Leaks

    • Sink, Shower, and Tub Leaks

    • Water Tanks and Heaters

    Technicians from SERVPRO of West Riverside City are trained extensively in water damage restoration of all kinds, and we feel confident we can handle any water disaster you have. Call us 24/7 at 951-351-8033 for emergency services or a quote.

    Cleaning Up Sewage Backup

    1/30/2018 (Permalink)

    Call SERVPRO for your Sewage Backup Problems

    No one enjoys cleaning up after a flooded toilet, but the process must be done quickly and thoroughly to reduce the risk of your family becoming ill due to sewage backup. The flooded area, whether confined to a small bathroom or spread out over an entire floor of your home, needs to be scrubbed thoroughly and disinfected to remove all traces of bacteria. When you begin the time-consuming process of sewer cleanup, use these tips to restore flooded areas.


    Before you can begin disinfecting the area as part of the sewer cleanup process, you must remove every bit of remaining water. Depending on how much dirty water remains in the flooded area, you can use any of the following items to remove it:

    • Old towels
    • Buckets
    • Sump pump
    • Trash pump
    • Wet vac

    Once the water has been removed, use wet rags and household cleaners to wipe down every surface that touched the sewage to remove every trace of dirt, debris, and filth from the area. Any porous items that may have absorbed water should either be thoroughly washed and dry cleaned or discarded.


    Once the area has been cleaned and all filth has been removed, you can begin the process of disinfecting. Mixing household disinfectant sprays with bleach and warm water makes the best solution to kill any remaining bacteria. Apply the solution to every surface that may have been contaminated and let it soak for a few minutes before scrubbing with a clean rag. After the solution has been removed, rinse every surface with clean, warm water.

    Dealing with a flooded toilet in Riverside, CA is never fun. Sewage backup presents a hazard, so it should be cleaned up as quickly and thoroughly as possible. For small areas, you may choose the complete the sewer cleanup by yourself, but larger areas may require the help of a qualified restoration company. In either case, use these tips on cleaning and disinfecting to make the cleanup process easier.
    Press here for more information on water damage.

    Early Signs of Water Damage

    1/2/2018 (Permalink)

    If you noticed any signs of water damage in your Riverside Home, call SERVPRO!

    While it may seem like water damages should be easy to spot, many times their signs are subtle and hard to find. Water damages, particularly when they go unnoticed for a long period of time, can cause extensive damage to the structure of homes and they encourage mold growth. Early intervention can save you time and money. Here are some signs that you might have a water damage in your home:

    Wall Stains – Water damages can leave yellow, brown, or copper colored marks on your walls or ceilings. Excessive moisture can also lead to peeling, cracking, or bubbling paint. If you see any of these in your home, you may have had a water damage in the past or may have one currently. Rust marks under sinks or on water heaters don’t necessarily mean you have a current leak issue, but they are areas that you will want to keep your eye on in the future.

    Damage to Floors – Floor boards affected by water may be discolored, but more often will show texture changes. Warped floor boards have gaps between them and curl at the edges. Some boards may have a spongy, soft spot or sink down lower than normal. Water damaged floors may also buckle or expand.   

    Water Bill – If you notice that your water bill has been higher than usual then you may have a leak somewhere in your home. A water meter check, either of the flow indicator or an actual reading, can help confirm any potential leaks.

    Odor – A musty odor can indicate both mold and a water damage. Mold can grow within 24-48 hours when provided with a source of moisture, so if you see any signs of mold in your home there is a good chance you have had a water damage.

    If you suspect a water damage in your home it is time to call in the SERVPRO of West Riverside City. Call us for 24-hour emergency services at 951-351-8033. 

    What happens if you have a water damage?

    1/2/2018 (Permalink)

    Questions regarding a water damage, don't hesitate to call us at 951-351-8033.

    I Have a Water Damage.  What Happens Now?

    We’ve helped restore many homes and businesses after a water damage.  For over 30 years, we’ve responded to water damage emergency calls on a daily basis.  We can help you, too.  

    #1 Call us; we’ll be there in less than 4 hours

    SERVPRO of West Riverside City’s promise is to respond to all water damages within 4 hours of receiving a call.  We will gather information about your loss and dispatch a prepared crew immediately.  We offer emergency services 24/7/365.

    #2 Call your insurance (if you want to file a claim)

    While we’re on the way, give your insurance provider a call and let them know what is happening.  Inform them that SERVPRO of West Riverside City is on the way.

    #3 Extraction

    When we arrive, we will inspect the extent of the water damage and begin extracting all the water.  Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).  

    #4 Drying and Monitoring

    Once all standing water has been extracted, we will set professional equipment to begin drying your home.  We will place air movers, dehumidifiers, and possibly other specialty equipment for hard-to-reach places.  We will return to your property once a day to monitor the drying process and remove equipment.  For more information about our drying process, read here.

    #5 Restoration

    Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

    If you find your property has experienced a water damage, don’t despair.  We’re an experienced, certified, and professional team that can help.

    SERVPRO of West Riverside City services Riverside and all surrounding areas.  We can be reached 24/7 at 951-351-8033.  

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    Repeat Customer Happy to See SERVPRO

    12/27/2017 (Permalink)

    Some times when we wrap up a job, a happy customer will joke "It was a pleasure meeting you but I hope we never see you again!" We don't take it personally. We don't wish that stressful situation on anybody. 

    But one recent customer was thrilled to see SERVPRO of West Riverside for the second time in as many years. This particular customer was disabled, so when she had a flood late at night affecting all of the bathrooms and bedrooms in her home, a caretaker was tasked with contacting a restoration company to respond. When the homeowner saw Gary walking through the door, she gave him a big hug and said "I'm so happy to see you again, I had no idea who would be coming this time!" We are so pleased to provide our customers with a good experience that leaves a lasting impression. 

    Small Mistakes can Lead to Major Water Damage

    12/27/2017 (Permalink)

    Clogged Water Drains cause Water Damage in Riverside Homes, Call SERVPRO for Water Removal and Dry-Out

    Accidents are not always kind to the average homeowner. Something as simple as forgetting to turn off a faucet can have disastrous results to your Riverside house. These unexpected and potentially damaging accidents are amplified considerably when there are young children in the home. Regardless of how it happened, you want to know how to clean up the mess it has left behind.
    Water damage in Riverside homes is not something uncommon, but it can very quickly put your life to a halt. Though you may return in a short time, this surplus of water can seep into your flooring can create a substantial mess. Even the most careful and diligent of homeowners cannot account for a brief bit of forgetfulness, and it can often require restoration services and water removal efforts.
    The trouble with excessive water damages is that there are often issues that you cannot even see fully with the naked eye. Structural weaknesses in your floors or walls can be made exponentially worse with the presence of water, and these kinds of lasting damages are not always apparent. That is why giving our SERVPRO team a call can help you to keep total damages to a minimum and provide a peace of mind that you have seen the last of the trouble the accident created.
    Fortunately, our SERVPRO emergency response team is available 24/7 to help you get your house back in order quickly and mitigate costs associated with the problem being allowed to get worse. Restoration is a process that begins with the removal of all of the water via wet vacs. Pumps are used if the volume of water exceeds the limitations of portable wet vac units, and then drying air movers are set up to remove all trace of lingering moisture from the incident altogether.
    Accidents are just that: accidents. You cannot anticipate when they might happen or the potential damages they could do, but you do know who can clean up the messes they create. Give our team at SERVPRO of West Riverside City a call anytime at (951) 351-8033.

    Click here for more about Riverside.

    Hidden Water Damage

    10/11/2016 (Permalink)

    Crew Chief Gary after he dried water damaged in crawl space and installed new insulation.

    Many times water can be very sneaky and hard to find. Such was the case with one of our clients that had their fridge leak and caused more hidden damage than that which was visible. We get the call and quickly show up on site. As the inspection is being conducted, the client was confident that the damage was not too bad. However, our Crew Chief Gary noticed a nearby vent that was in the affected area. He asked the client if he could have access to the crawl space underneath the home. Our client didn’t think it was necessary but gave us access. What Gary found unfortunately was a lot more damage that was not visible from the inside of the house. Water had traveled through the cut outs made for the ground vent and soaked a large area of insulation underneath the house. The client was surprised at the discovery and thanked us for being diligent in the investigation process. The truth is we MUST be diligent and eliminate all moister when dealing with a water loss. Any corners cut or areas overlooked can result in prolonged moister, secondary damage or even worse, mold growth.  




    After having identified all affected areas, a complete plan of action was put into place and Gary was able to remove the wet insulation with compromised properties and replace it for new one after the dry down was complete. The client now knowing that all areas were dry and all work completed, was able to come home, relax and carry on with their normal activities being confident that the work had been done thoroughly and correctly by SERVPRO of West Riverside City… Cheers!

    Flooded Home In Riverside

    8/19/2016 (Permalink)

    Different shots of the initial water damage found

    The Water Bug Bites...

    There is nothing better than coming home from a nice family vacation and getting some rest as you settle back in. But what happens you when you come home only to find a massive water problem?

    The Story

    That is exactly what happened to a family in Riverside. After a good vacation with their loved ones, they come home late in the evening only to see a horrifying site. Water streaming out from their front door. As they go inside to see what the problem could be, they find that the vast majority of their home is flooded. Carpet, padding, furniture and wood flooring have all fallen victims of water damage. The problem? The toilet supply line in the master bedroom had ruptured and leaked for an indefinite amount of time. Thankfully the client was familiar with SERVPRO and did a quick search for the closest franchise to him.

    The Call Out 

    Approximately around 10:30PM Christopher gets the call from the home owner and the restoration process begins. Some information of the loss was gathered, tips were given to the home owner and the vehicle was dispatched to give the customer the much needed help.

    Upon arrival, the extent of the damage was very apparent but even then a thorough inspection is needed to make sure we find all the areas where water could be hiding from our view. Carpet is completely soaked, walls and lumber are wet and even the reclaimed wood flooring has turned into a water bed. A few hours pass while the water extraction is being conducted to remove all excess water from the scene and the environment is finally getting under control. Equipment was placed to start the dry down process and contents such as furniture and light stands are all propped up to prevent water damage to occur to them or the carpet. The next day our technicians are ready for round two.

    The Conclusion 

    After a few days of work and great progress, the home owner cheers up and can see the hope for him and his family at the end of all this. He shares with us how happy he is with his decision to call us out and thanks us for being attentive and treating his home with respect. Soon, the home owner and his family will be back at work doing whatever it is that made them happy at home and will not have to worry about mold or any issue relater to this water loss because they know we indeed made it "Like it never even happened".       

    Did you know water has different categories?

    7/27/2016 (Permalink)

    Even water from a clean source like a broken pipe can quickly change category if left unattended.

    Water Types play a huge roll in how a professional will decide to tackle any water loss. Many people are not aware that water is categorized by the amount of pollutants it carries or that it picks up as it travels through materials. This is very important to note because as water dries up, these pollutants will be left behind or can even be blown around the area with air movement or foot traffic creating a potential hazarded to health and safety. Sometimes, it’s best to get rid of affected materials instead of drying them and risking your safety and the safety of others.


    Clean – Broken pipe, icemaker, drain overflow  -  No waste or contaminants

    Gray – Washing machine, dishwasher, roof leak  -  Some soils and contaminants

    Black – Raw sewage, floods  -  High degree of waste and contaminants 

    “The safety of our clients and their 100% satisfaction in our services is always part of our goal.” 

    Should You Mitigate?

    7/1/2016 (Permalink)

    Water Damage traveling through carpet & carpet padding

    When it comes to Water Damage, it is critical to have proper mitigation as soon as possible to prevent the spread of damage. But what exactly is mitigation?

    Mitigation is defined as the action of reducing the severity, seriousness, or painfulness of something. 

    In the case of a water loss, part of what is done to reduce the severity of damage is to extract any excess or standing water from the site. Standing water in a structure can be very dangerous and has a very high potential to increase the severity of the damage by seeping through building materials such as carpet, padding, wood floors, vinyl and even walls! But it doesn’t stop there, if left unchecked it can damage furniture, create rust stains, destroy paper goods and worst of all it can accelerate bacterial and fungal growth leading to mold. All of this can also be done by any unchecked moisture and not just by excess or standing water. This is why it is critical to have quick mitigation but also a proper restoration as a whole.

    So, Why Mitigate?

    • Mitigation reduces the losses of life and property

    • Mitigation enables people to recover more quickly from disasters

    • Mitigation lessens the financial impact of disasters

    When to Mitigate:

    • Water damage

    • Fire

    • Vandalism

    • Crime Scene

    We are here to help!

    6/14/2016 (Permalink)

    Quick response with a portable water extractor

    A pip bursts. A water heater leaks. A bathtub overflows. A sprinkler system malfunctions. Flood waters rush in. Water damage can happen in any number of ways. But if your business or home is under a few inches of water, everything else takes a back seat. The only thing in your mind will be to find a solution and quick. 

    Your local SERVPRO® franchise of West Riverside City is exactly that solution. We understand the stress a situation like water damage can introduce to your life and we want to help you get rid of it quickly and efficiently. We have experienced with our clients that simply having someone show up onsite ASAP, begins to alleviate some of that overwhelming stress. This is because knowing that you have the right people for the job makes all the difference in the world, especially when its your work place or even worse, your home. We understand the importance of diong things as quickly, carefully and thoroughly as possible so you can return to your regular activities. 


    This is why we recommend that you take the time to visually inspect your work area and/or your home and become familiar with were critical things like the main water and gas shut off valves are located. This simple knowledge will empower your ability to take quick actions should anything happen in the future. Also, keep a list of helpful contacts for any number of different situations that could play out in your home or work place. And dont forget that we are ready, local and just a phone call away from serving you. 

    Free Inspection Code AC20, call now: 951-351-8033

    Water Damage Facts From Discovery

    6/2/2015 (Permalink)

    May showers can create flood conditions faster than you may realize. Here are some interesting facts about #WaterDamage from our friends at Discovery.

    Check out this 30 sec video from Discovery