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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Can you Help Spread the Word to Clear Riverside Shelter?

8/23/2021 (Permalink)

gray and white dog standing on green grass I'm a male, 51.10 lbs, white & gray Siberian Husky. Estimated to be about 2 yrs, 2 mo old. I have been at the shelter since 06/08/2! Can I be yours?

NBC Universal Local is teaming up with hundreds of shelters across the country to host Clear the Shelters

A nationwide pet adoption drive in August 2021 that helps find loving homes for animals in need. More than 551,000 pets have found their forever homes since 2015.

SERVPRO would like to share some of the available pups located at Riverside County Department of Animal Services

There are currently 126 dogs available for adoption.  They come in all sizes, breeds and ages.  Some have good training skills, others need a little more attention in training, any dog can be trained out of bad habits. 

Our Rescue Cattle Dog

Take our Cattle dog Ellie, she had so much going against her when we found her at the shelter.  She was just an 8 week old pup found roaming the streets. Due to her biting and hurting the other pups, she was placed in her own kennel and marked aggressive.

Being a herding dog, she was high energy and needed mental and physical stimulation. On top of that she barked…she barked a lot! 

Nothing a dog trainer couldn't help with! This dog grew up to be sociable, obedient, loving pup.  We were able to leave her at day camps and she got along great with other doggos.  Addressing her barking was the most challenging.  We attempted several methods to address the barking as suggested from her trainer, until we found the right remedy.  As far as her high energy, walks and play time twice a day helped along with additional hikes & beach days addressed her energy level.  She is the sweetest!

Visit our social media pages to take a look at some of the pups available at:

Riverside County Department of Animal Services

We will post different groups of dogs, by age, breed, and time at the shelter!  Stop by the shelter and see them for yourself.  It will be hard to make a choice, but we are confident you will find one that will perfectly fit your family.

How to Locate Hidden Water Leaks Before They Cause Severe Water Damage

8/18/2021 (Permalink)

man in white t-shirt with clear glass to his ear and a wall Vigilance is the best prevention for water damage. Knowing where to look and what to look for can detect many leaks before they get out of control

Finding water can sometimes be difficult. Water often travels the path of least resistance, which means water coming in from one area might enter your home in another area.

The water damage mitigation and restoration experts at SERVPRO of West Riverside City are the leading water damage restoration professionals in the Riverside area. A water leak that remains undetected and continues to leak for more than a short time can cause serious property damage. When homeowners or property managers suspect the presence of a water leak, there are several ways to detect the leak before it can do more damage.

SERVPRO of West Riverside City is sharing five tips on how to detect water leaks. Once the leaks are detected, homeowners can either fix the leak as a DIY project if the issue is easily resolved, or they can bring in a qualified, bonded and insured plumber to repair the leak. If the leak is inadequately repaired and not restored to professional standards, the problem could arise again in the future, causing another water damage disaster.

To repair the water-damaged areas of the home, the homeowner should secure the assistance of trained water damage restoration professionals who can safely, efficiently, and properly perform the restoration process. Water leaks that have persisted unnoticed for weeks, months, or even years can cause damage that compromises the structural integrity of the home. Rotted flooring, floor joists, or support beams require special expertise to repair or replace.

Long-term water leaks can also create serious health hazards. An undetected water leak can create a perfect environment for the growth of mold and mildew. In just a few days or weeks, a massive mold infestation can erupt, requiring extensive and expensive mold mitigation. A simple leak that could have been repaired for less than a $100 plumbing bill or for a few dollars in parts from the hardware store ends up costing thousands of dollars to remedy.

Here are the five important hidden water leak detection tips that can save the vigilant homeowner time, money, and stress.

Water leak detection tip #1: Monitor the monthly water bill.

Riverside Public Utilities is proud to serve a city of over 300,000 residents with high-quality water. Monitoring water usage does not require physically reading the meter by the road or sidewalk. Riverside residents can find all the information they need on their monthly water bill. Simply compare last month’s usage with the current month’s usage.

What constitutes a spike in water consumption?

  • Standard bath: 27 gallons
  • Ten-minute shower: 20 gallons
  • Leaky faucet: five gallons per day or 150-300 gallons per month
  • Broken or cracked pipe: As much as 500 gallons per hour
  • Garden hose left running at an outside faucet (5/8”): 1,000 gallons per hour

An extra bath or two or a long, hot shower after a hard day at work will not show up as a spike in the water usage total or the amount of the water bill. Watering the garden or yard a few times a week or leaving the outside faucet on all night will significantly increase the water bill.

A higher water bill with no known increase in usage signals a problem. At this point, the homeowner may need to run a water usage check at the meter. Make sure all the water in the home is turned off. If the installed meter has a leak indicator, watch for movement. Otherwise, take a meter reading and check back in an hour or two.

Water leak detection tip #2: Conduct a faucet inspection.

A worn rubber washer under the faucet handle is responsible for a portion of the one trillion gallons of water wasted due to household water leaks. The fix for the leak is simple: replace the rubber washer.

Water leak detection tip #3. Perform the toilet tank dye test.

Hundreds of gallons of water can be wasted by a leaking toilet. Remove the tank lid and add some food coloring or a dye tab. If the water in the bowl is still clear after thirty minutes, the system is leak-free. Replacing the flapper takes care of most leaks.

Having to jiggle the handle to stop the toilet from running may indicate that the flush bar and chain are sticking. The remedy may be adjusting the nut that holds the mechanism in place. In other cases, the handle may be so corroded it must be replaced. Plumbing can be intimidating to some homeowners, so do not hesitate to call a qualified plumber to address these simple maintenance issues. The cost of the repairs is worth the peace of mind and the money saved by stopping the leak.

Water leak detection tip #4: Perform a visual inspection of ceilings and walls.

Stains and discoloration on walls and ceilings can go unnoticed for quite a while because the evidence and damage occur so gradually. An infrequent guest may walk into the home and instantly spot the stain, discoloration, bubbled paint or wallpaper, or warping. When dusting or vacuuming, take a few seconds to inspect the walls and ceilings.

Water leak detection tip #5: Be aware of underground water leaks.

Outdoor water leaks may require expensive repairs. A broken pipe can add hundreds of dollars to a monthly water bill. Soft spots, darkened areas, and the smell of water may indicate a major outdoor water leak. If an area of the lawn is moist after many days of dry weather, the cause may be a water leak. Look for unexplained puddles or water flows next to the driveway or along the curb. If an outdoor water leak is suspected, contact the local water company for assistance. If the leak is outside of their coverage area, they can recommend a plumber.

Vigilance is the best prevention for severe water damage. Knowing where to look and what to look for can detect many leaks before they get out of control and cause a water damage disaster and a potential mold infestation.

Trust the water damage restoration experts at SERVPRO of West Riverside City  for water, fire, storm, and commercial damage restoration. For more information about water damage restoration in Riverside, contact the office by phone at (951) 351-8033 or by email at office@SERVPROwestriverside.com

We Are in the Midst of Wild Fire Season- Are You Ready?

8/16/2021 (Permalink)

wildfire in the background with text outlining current statistics More than 9,700 personnel continue to fight 11 major wildfires/complexes in California.

More than 9,700 personnel continue to fight 11 major wildfires/complexes in California.

We all have a responsibility to prevent wildfires through proper maintenance and use of campfires, vehicles, outdoor equipment and more.

Recognize Warnings and Alerts

  • Have several ways to receive alerts. Download the FEMA app and receive real-time alerts from the National Weather Service for up to five locations nationwide. Sign up for community alerts in your area and be aware of the Emergency Alert System (EAS) and Wireless Emergency Alert (WEA)- which requires no-sign up.
  • Sign up for email updates and follow the latest guidelines about coronavirus from the Centers for Disease Control and Prevention (CDC) and your local authorities to prevent the spread of COVID-19. 
  • Pay attention to air quality alerts.

Make an Emergency Plan

  • Make sure everyone in your household knows and understands what to do if you need to quickly evacuate.  

Review Important Documents

Strengthen your Home

  • Use fire-resistant materials to build, renovate or make repairs.
  • Find an outdoor water source with a hose that can reach any area of your property.
  • Create a fire-resistant zone that is free of leaves, debris or flammable materials for at least 30 feet from your home.
  • Designate a room that can be closed off from outside air. Close all doors and windows. Set up a portable air cleaner to keep indoor pollution levels low when smoky conditions exist.

Know your Evacuation Zone

  • You may have to evacuate quickly due to a wildfire. Learn your evacuation routes, practice with household, pets, and identify where you will go.
  • If you must evacuate to a public shelter, try to bring items that can help protect you and others in the shelter from COVID-19, such as hand sanitizer, cleaning materials, and two masks per person. Children under 2 years old and people who have trouble breathing should not wear masks. 
  • Follow the instructions from local authorities. They will provide the latest recommendations based on the threat to your community and appropriate safety measures.

Gather Supplies

  • Have enough supplies for your household, include medication, disinfectant supplies, maskspet supplies in your go bag or car trunk. Being prepared allows you to address smaller medical issues at home, alleviating the burden on urgent care centers and hospitals.
  • Being prepared allows you to avoid unnecessary excursions and to address minor medical issues at home, alleviating the burden on urgent care centers and hospitals.
  • Remember that not everyone can afford to respond by stocking up on necessities. For those who can afford it, making essential purchases and slowly building up supplies in advance will allow for longer time periods between shopping trips. This helps to protect those who are unable to procure essentials in advance of the pandemic and must shop more frequently. In addition, consider avoiding WIC-labeled products so that those who rely on these products can access them.
  • If you already have one at home, set aside a respirator, like an N95 respirator, to keep smoke particles out of the air you breathe. Respirators are not meant to fit children. Due to COVID-19, it may be difficult to find respirators. While cloth masks, surgical masks, and dust masks provide protection from exposure to COVID-19, they will not protect you from smoke inhalation. To ensure that healthcare workers have access to N95 respirators, it is best to limit your exposure to smoke rather than buy respirators.
  • Be cautious when carrying flammable or combustible household products that can cause fires or explosions if handled wrong, such as aerosols, cooking oils, rubbing alcohol, and hand sanitizer.
  • If you already have an N95 mask, use this to protect yourself from smoke inhalation. N95 masks also protect against the spread of COVID-19, however they should be reserved for healthcare workers. If are in a public cleaner air space or shelter, use a mask to help slow the spread of COVID-19. 
  • Keep your cell phone charged when wildfires could be in your area. Purchase backup charging devices to power electronics.

Know What to Expect at Your Child’s K- 12 School or Child Care Program

8/11/2021 (Permalink)

illustration of classroom ventilation with air filter, fan, windows Improving ventilation can reduce the number of virus particles in the air. SERVPRO can help with disinfecting and cleaning your school or classrooms!

COVID-19 outbreaks can happen in schools and child care programs, but when multiple prevention strategies are used, most children can safely continue to attend these programs in person.  Article from Ready.gov.

Things Your Child’s School or Child Care Program May Consider

When making decisions about how to keep students and staff safe, school and child care program administrators should consider:

  • How many cases of COVID-19 are in your community.
  • The number of people vaccinated in your community.
  • Ages of children in the school or child care program.
  • As the situation in your community changes, school and child care program administrators may change policies.

    Prevention Strategies

    Your child’s school or child care program may layer prevention measures in the classroom or during other activities, meaning they may use many prevention measures at the same time. Using layered prevention measures is important when some prevention measures cannot be used. For example, when people are not able to physically distance from each other, using other prevention measures can still help stop the spread of COVID-19.

    COVID-19 Vaccines

    Getting vaccinated is the best way to prevent COVID-19. When teachers, staff, and students 12 years and older are fully vaccinated, COVID-19 outbreaks in schools or child care programs are less likely to occur.

    Everyone 12 years and older is now eligible for COVID-19 vaccination.

    Your child’s school or child care program may provide information about how to get vaccinated to families. They may also offer flexible options for excused absences to allow students time to get vaccinated and stay home if they have side effects after vaccinations.


    When teachers, staff, and children who are not fully vaccinated wear a mask, they protect others as well as themselves.

  • Given new evidence on the B.1.617.2 (Delta) variant, CDC recommends universal indoor masking for all teachers, staff, students, and visitors to K-12 schools, regardless of vaccination status.
  • Mask use is recommended for people who are not fully vaccinated, including children and staff.
  • Children under 2 years of age should not wear a mask.
  • School and child care program administrators may choose to make mask use universally required in your child’s school or child care program if

  • Children are younger than 12 and are not yet eligible for vaccination.
  • The number of COVID-19 cases is increasing or high in the school or your community.
  • The number of cases caused by a variant of concern is increasing or high in the school or your community.
  • The school or child care program is not able to monitor the vaccine status of children, teachers, or staff.
  • The school or child care program cannot enforce mask policies that are not universal.
  • The number of students or people in your community who are vaccinated is low.
  • Schools and child care programs can make exceptions for children who cannot wear a mask or cannot safely wear a mask.

    Masks are required on all public transportation, including school buses. Regardless of the mask policy at school, passengers and drivers must wear a mask on school buses operated by public or private school systems. Learn more about face masks on public transportation.

    Your child’s school or child care program will have a policy about physical distancing.

    Young children need to be close to caregivers during diapering, feeding, and comforting. Your child’s program may use cohorting. Cohorting means keeping children together in a small group and having each group stay together throughout an entire day. This is used to limit the number of children and staff who come in contact with each other. Your child’s program may also maximize time outdoors, stagger drop-off and pick-up times, and maintain 6 feet between cohorts.


    Improving ventilation can reduce the number of virus particles in the air.

    Your child’s school or child care program may:

    • Open multiple doors and windows.
    • Use child-safe fans to increase the effectiveness of open windows.
    • Make changes to the heating, ventilation, or air conditioning (HVAC) or air filtration systems.
    • Open or crack windows in buses and other forms of transportation, if doing so does not pose a safety risk.


    Teachers and staff can:

    • Teach students to wash their hands with soap and water for at least 20 seconds.
    • Remind students to wash hands frequently and help young children with handwashing.
    • Provide hand sanitizer with at least 60% alcohol if handwashing is not possible. Young children should have adult supervision when using hand sanitizer.
    • Set up handwashing or hand sanitizing stations at facility entrances.
    • Wash their hands after holding, washing, or feeding young children.
    • Wash their hands before and after changing a child’s diaper or handling infant bottles.

    Keep Your Child Home if They Are Sick

    If your child is sick or has symptoms of COVID-19, they should stay home. Call your child’s healthcare provider for testing and care. Staying home when sick with COVID-19 keeps COVID-19 infections out of schools and child care programs and prevents spread to others.

    Food Service and Meals

    Your child’s school or child care program may adjust where and when children eat meals. This may include:

    • Physical distancing as much as possible when moving through the food service line and while eating (especially indoors).
    • Using additional spaces outside of the cafeteria for mealtime seating, such as the gymnasium or outdoor areas.
    • Reminding children to wash hands, before and after eating.
    • Improving ventilation in spaces where children eat.

    Physical Education and Physically Active Play

    Physical play is important for children. In general, people do not need to wear masks when outdoors. In areas with high numbers of COVID-19 cases, people should consider wearing a mask in crowded outdoor settings and for activities with close contact with others who are not fully vaccinated. When physical education and play are held indoors, children and staff should wear masks. Children and staff should physically distance when possible.

    Sports and Other Activities

    Some sports may make players, coaches, and trainers more likely to get and spread COVID-19 because of physical contact and increased breathing. Other extracurricular activities, such as band, choir, theater, and school clubs that meet indoors, may also make students and staff more likely to get or spread COVID-19.

    • Students should not participate in these activities when they have symptoms of COVID-19 and should be tested.
    • Students who participate in indoor sports and other higher-risk activities should continue to wear masks and physically distance as much as possible.

    SERVPRO of West Riverside City hopes for a fantastic school year! 

    If you are a school official and would like information on how SERVPRO can help with disinfecting and cleaning your school or classrooms, give us a call 951-351-8033.

    We can help if a student develops symptoms and if a positive COVID test result occurs with one of your students. 

    Experience a Flood in Your Riverside Home? Here are 3 Important Tips

    8/9/2021 (Permalink)

    There's nothing worse than the sight of a broken pipe, flooded room, or soaking wet possessions.

    If your home in Riverside has suffered from flooding, it can feel overwhelming, but with the right ideas in mind, your home is well on its way to being good as new.

    1. Don't Touch Anything

    Even if the damage in your home looks minor, hidden electrical wires and waterlogged drywall cause big safety issues. It's best to leave the dangerous work to the professionals. Many people don't realize how dangerous water in homes can be. Think of water damage in the same light you view fire damage: Unpredictable and risky. It may be tempting to wade in and recover a precious item but don't.

    1. Schedule Repairs

    Before the cleanup can get started, the source of the water must be found and stopped. If you suspect a broken pipe, call a plumber to get it fixed.

    1. Call a Professional

    After the leak has been repaired, it's time to call in the experts in water damage cleanup to restore your home to normal. With the right equipment, the pros restore homes to a pre-flooded state within a few days. Among several other processes, one of the most important steps that an expert takes is the removal of water from the walls and ceilings. Waterlogged drywall is a serious issue that can lead to collapse, but professionals will save as much as possible by drying the area. Most also employ industrial fans and heaters to dehumidify the area. Along with this, they also test for hidden moisture behind walls. Both of these steps help prevent the growth of mold. A specialist also comes equipped to dry your furniture and other personal items.

    Whether it's a broken pipe or another source of water damage, with the right knowledge, you can quickly return your home to normal.

    Contact SERVPRO of West Riverside City, we can help.  We are located in Riverside, CA and we can inspect your damage free of charge!

    Call us at 951-351-8033

    Visit our Website for more information and tips to guide your through the process!

    For more information on flood damage visit IICRC

    Riverside Grow Houses, SERVPRO Offers Advice and Information

    8/2/2021 (Permalink)

    What to Do if the House You Rent or Purchase Was a Marijuana Grow House in Riverside?

    While it is true that if a home was previously used as a meth lab, potential buyers must be given that information unless the home has been successfully remediated; In California selling a property that's been used for the cultivation, manufacturing of, or distribution of marijuana also requires disclosure, if the real estate agent or broker is aware of the activity.  Because of both potential health and structure issues from use as a grow house, it is vital to find out and have the home professionally cleaned. 

    Riverside does have laws regarding grow houses:

    According to Riverside Municipal Code section 19.342.030 (B), “no individual or entity may plant, cultivate, harvest, dry, or process marijuana plants inside a private residence, or inside an accessory structure to a private residence located upon the grounds of a private residence, in excess of the limitations imposed by California Health and Safety Code section 11362.2.” And 11362.2 (a)(3) of the Health & Safety code states “not more than six living plants may be planted, cultivated, harvested, dried, or processed within a single private residence, or upon the grounds of that private residence, at one time.”

    Ward 4 Councilman Chuck Conder stated “the proliferation of illegal grow facilities in our neighborhoods should not be a surprise to anyone.  These dangerous activities have been seen in every state that has legalized the recreational use of marijuana.  The illegal and shoddy rewiring of electrical connections needed to provide the massive power requirements to serve these facilities is a fire hazard that threatens surrounding homes.  Add to that the volatile chemicals used in the illegal grow houses and you have an explosive situation that could endanger an entire neighborhood.”

    How is a Home Used as a Grow House in Riverside?

    In a standard grow house operation, each room in the home contains multiple marijuana plants, and usually, no one resides on the property. The windows are often foiled for increase light reflection or blacked out to stop anyone from peeping in and seeing the plants. Little regard is given to the potential for staining floors from the pots or tubs containing the plants. 

    SERVPRO Says You Should Care if Your Home Was Used as a Grow House!

    Non-disclosure for renters or buyers for a home's previous history as a grow house can be concerning on several levels. First and foremost, unsafe modifications may have occurred to the property such as load-bearing walls removed to expand the size of a grow room. The electrical wiring may have been re-run to hook up grow lights and bypass safety regulations to the point of leaving live wires on insulation in the attic which is both an electrocution and fire hazard. An electrical source may have been Gerry-rigged from a neighboring property placing unintended stress on the electrical panel, circuit breakers, or fuses.

    And there is the water. Marijuana plants require copious amounts of water and humidity. In hydroponic grow operations, the plants are grown directly in water with little to no soil. For ease of watering multiple plant stations at once, irrigation systems are created indoors with little thought as to the damage caused to floor, walls, ceilings from leaks and spillage. The high humidity creates a perfect environment for mold colonies to flourish and it spreads quickly both inside and outside the home. Mold colonies have been known to cover walls and ceilings with massive colonies completely.

    Landlords should have homes professionally mitigated if a grow operation is discovered after a tenant leaves and prospective homeowners should specifically ask inspectors to look for signs the home was used as a grow house before purchasing. A lower asking price for the home may sometimes be negotiated to account for the professional cleaning needed before the property is at a standard for healthy habitation. A biohazardous condition requires certified IICRC technicians like those employed by SERVPRO for safe and secure removal of all mold residues. 

    If a Landlord Suspects a Tenant is Running a Grow House, What are the Signs?

    It is a good idea to inspect your rental properties periodically before extreme structural modifications have a chance to happen. Landlords should use some of the same indications that law enforcement looks for when identifying a grow house such as the refusal of a tenant to let the landlord into the property with excuses such as they are traveling or otherwise away. Condensation collected on the windows is a tell-tale sign of highly humid conditions inside the home. Moreover, of course, the strong odor of marijuana is often a dead giveaway. During mold remediation large LGR low-grain refrigerant dehumidifiers are set in strategic location by the AMRT applied microbial remediation technicians from SERVPRO to restore a normal indoor RH relative humidity.

    Why Landlords or Sellers Should Never Self-Clean a Grow House Property

    Due to the water damage and probability of mold within the structure, cleaning a grow house is rated as an intense Category Three, Class Four biohazard job and is not a cleanup job for your usual make-ready cleaning crew. Often mold remediation teams must don PPE personal protective equipment when removing mold colonies and spores from a grow house. 

    The constantly humid conditions can result in structural damage such as buckled sheetrock, crumbling carpet padding from repeated saturation and not being thoroughly dried and staining can occur throughout the home. Every part of the house needs to be inspected for the possibility of mold colonies, including wall cavities, subflooring and even brickwork and eves on the exterior that can harbor mold coming from inside. The ductwork in the home may have been re-routed, cut into and may contain the strong odor of marijuana and mold spores.

    The level of cleaning required to return a former grow house to sanitary standards that are safe for habitation needs professional-level remediation techniques. This process can include containment of rooms as they are mitigated for mold and water damage, the use of air scrubbers with HEPA filters to capture mold spores smaller than the human eye can see and disinfection of all surfaces with professional quality solutions designed specifically for biohazard environments. These cleaning, sanitizing, and equipment are in the SERVPRO aresenal. Water can leave a foul odor when it penetrates porous objects in a home, combined with the strong smell of marijuana; the scent can be overwhelming and very difficult to remove. Rather than masking the odor, it requires neutralization at the molecular level. 

    There are machines such as the hydroxyl generators that neutralize bacteria and odors using the same methods as the sun for breaking down these offenders by emitting UV rays. Ozone machines combine the O3 oxygen molecules with odors and effectively neutralize them. Another technique that is sometimes employed is ULV (ultra-low-volume) fogging. A SERVPRO technician delivers a heated disinfectant solution as a wet penetrating fog that permeates porous items in the home and removes odors while it also disinfects. 

    While walls and baseboards may require thorough cleaning and sometimes replacement, flooring suffers extreme levels of damage in a grow house. Carpet and padding is often a loss in a former grow house due to deterioration from exposure to water and mold along with contaminated marijuana plant parts. On a case by case basis, hardwood flooring that has buckled or warped from constant exposure to high levels of moisture can be dried using specialized techniques and then sanded and refinished. Composite or other types of wood flooring usually cannot be successfully mitigated and are a loss if saturated with enough water and humidity over time. The demolition technicians from SERVPRO can remove all contaminated materials according to OSHA and local codes.

    If you have a property you are renting or want to purchase, and you suspect it was used as a grow house, you should get it professionally cleaned by a company that is certified in the handling biohazards. Remember, at this time potential landlords or sellers in our state have no legal obligation to let you know if the property was used for growing marijuana. A clean bill of health after testing by an Industrial Hygienist following mold remediation provides peace of mind that the structure is once again safe for habitation.

    We suggest that you contact SERVPRO of West Riverside City for an inspection and assessment of a grow house in your area. We can remediate and prepare your property for a third party inspection. Contact us at (951) 351-8033.

    3 Preferred Vendor Program Advantages

    7/28/2021 (Permalink)

    Advantages Of Becoming A Preferred Vendor

    Many advantages accrue to franchise owners and employees who participate in the SERVPRO Preferred Vendor Program. Program participants are more likely to obtain approval for jobs from leading insurance agencies. Whether you are an insurance agent or prospective investor considering opening a franchise in Riverside, here are three advantages of partnering with or becoming a Preferred Vendor.

    1. A Large Franchise Network

    An extensive network consisting of more than 1,700 franchise locations across North America provides Preferred Vendor Program participants with the support necessary to deliver the highest quality of cleanup and restoration services for any commercial or residential property. When it comes to calling on specialists or summoning reinforcements for large loss events, this network enables the trusted franchises to provide a consistent level of service.

    2. Established Insurer Relationships

    An insurance agent can count on a straightforward dealings with a Preferred Vendor. Property owners can also rest assured that more of the total estimate calculated by this restoration franchise and provided to insurers is likely to be covered. An electronic claims center makes it easy for representatives to access information on new, in-progress and past jobs and compare costs to national industry averages.

    3. Marketing Resource Access

    A SERVPRO franchise that becomes a Preferred Vendor gains access to a full suite of marketing and promotional materials. Furthermore, the Institute for Inspection, Cleaning and Restoration Certification program, which is one of the most trusted bodies in the restoration industry, also has a longstanding relationship with this national company and partnered franchises.

    When a restoration company in Riverside, CA is accepted into the Preferred Vendor Network, the owner and employees stand to benefit from a connection to other franchises across the continent. On the other hand, an insurance agent can count on participants in this program to provide the highest level of service for commercial and residential restoration projects.

    3 Steps to Prevent a Lint Fire in your Riverside Home

    7/26/2021 (Permalink)

    white dryer with black soot and melted door Lint was the cause of this fire. SERVPRO of West Riverside City was there to take care of the smoke, soot, and fire damage!

    Three Steps To Prevent A Dryer Fire

    Many homeowners in Riverside, are unaware that lint accumulates poses a dangerous fire hazard. Each time the dryer is used, it releases clothes particles that accumulate inside and around the dryer. When its accumulation is neglected, all it takes is a spark to begin a lint fire. Lint is highly combustible and is made up of:

    • Cotton
    • Wool
    • Synthetic fibers from dryer sheets

    Here are three steps you can take to prevent a dryer fire.

    1. Clean the Dryer Vent and Ensure Proper Ventilation

    The hose connection on your dryer leads most of the lint through a pipe to the outside air. When the vent is covered by a mesh screen, the lint will accumulate, forming a combustible blockage. To ensure proper ventilation, make sure the damper is not covered by a mesh screen and that it is opening properly.

    1. Check Behind the Dryer for Lint

    It is easy to miss the lint behind the dryer because of how well hidden it can be. Often, this is a sign that the hose and vent are clogged. Using a vacuum to clean lint behind the dryer could prevent a lint fire. When this begins to happen, it is recommended to hire a professional service to clean your dryer vents.

    1. Clean the Lint Filter Housing

    Along with cleaning the lint filter after each use, clean its housing regularly to prevent lint inside of the dryer. One of the most common causes of dryer fires is lint trapped in the filter housing and the hidden corners of the dryer. Use a small brush and a vacuum cleaner to remove the hidden lint.

    You can prevent a house fire by taking precautionary measures with flammable substances. Cleaning your dryer and having it serviced by a professional can keep your house safe from fire damage. If you have experienced a lint fire in your home, call a professional fire damage restoration service to clean and restore your property.

    Contact SERVPRO of West Riverside City, we are experienced in these types of fires and can help!


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    Our Water Damage Experts Can Save Delicate Items In Riverside Home

    7/23/2021 (Permalink)

    brown kitchen cabinets, exposed ceiling with insulation and beams visible Water damage from sprinkler system wet the ceiling and caused the insulation to soak up water. Removal was done by SERVPRO of West Riverside City!

    Saving Delicate Items Affected by Water Damage Incidents in Riverside

    When there is a water spill, some items in the house are more prone to damage because of their structure and material composition. Some actions can help save the items if taken promptly after discovering water damage.

    How Water Damages Carpets

    If there is carpet in the area that was hit by water damage in your Riverside home, you might end up disposing of it if you do not take any action. Common problems include delaminating, whereby the backing separates from the rest of the material due to water action. Stains can also develop, especially if there are other items such as furniture resting on carpeted areas.

    Saving Wet Carpets

    Saving the carpet from water damage takes several actions, including removing items that can cause stains immediately after the spill. Our SERVPRO technicians expedite water extraction to reduce the exposure time using sophisticated equipment such as truck-mounted extractors and other high-speed pumps, which minimizes chances of delaminating. Depending on the amount of water spilled, we can do in-place drying. Floating the carpet helps ensure even drying on the bottom surface of the carpet, reducing the chances of mold developing.

    Hardwood floor

    Water spills on hardwood floors might necessitate replacement of the entire floor, which is quite costly. When wood absorbs significant amounts of water, it swells. Because they are tightly packed, the floorboards buckle at the joints to accommodate the swelling. Apart from reducing the time wood has to absorb water through fast extraction, our SERVPRO technicians also use specialized moisture control methods such as drying, setting up a drying chamber over the floor surface.

    Wet Insulation

    Wall materials such as drywall and insulation lose structural integrity when they absorb water. Drywall crumbles when wet, while insulation loses R-value. Although it is rarely possible to save these materials after they are wet, stopping the damage from spreading further from affected areas through wicking is necessary. Our water restoration crews from SERVPRO make flood cuts removing all the wet wall materials.

    Quick action can help reduce losses incurred from water loss incidents.

    Call SERVPRO of West Riverside at (951) 351-8033 to help save some items affected by the incident, “Like it never even happened.”

    How To Handle a Partial Loss Fire in Riverside

    7/21/2021 (Permalink)

    warehouse with concrete floor, white walls, dark soot and smoke stained walls A fire caused smoke, soot and water damage to this commercial building in Jurupa. SERVPRO West Riverside made it, "Like it never even happened."

    A "partial loss" fire is one that damages your commercial property, but doesn't completely destroy it. Before you file a claim, contact a fire restoration service to make a complete assessment of the property. Professionals may uncover damage that you might not notice at first glance. They can also give you an appraisal of what renovations need to take place to get your building back to normal. This information is helpful to your insurance adjuster when they visit your establishment.

    What Problems Could Affect Your Insurance Claim?

    It's critical to find a reputable fire crew in Riverside to help you through the process, otherwise, it could affect the amount of your settlement. Things to keep in mind include:

  • Improper cleaning methods - If the cleaning team doesn't use proper cleaning techniques in your fire restoration, your insurance may not cover additional cleaning in the future. An experienced crew removes smoke damage from the building, in addition to fire damaged materials.
  • Hidden damages - Fire loss includes more than just the damage caused by the fire. A trained professional knows where to look for hidden problems, including mold and ash. They will also check the air quality in the facility.
  • Insufficient repairs - An experienced technician understands that the repairs must return your building to a consistent appearance. This means that even if some materials weren't damaged if they don't fit the look of the new materials they must be replaced.
  • How Can You Make the Process Go Smoother?

    Before your insurance adjuster arrives, make a list of every item that was destroyed in the fire or damaged by smoke or water. Take pictures of key items that must be replaced. Get quotes from construction crews with itemized details as well. All of these tips can speed up the process so that your claim is filed quicker.

    Fire loss doesn't have to destroy your entire building to be devastating. Finding the right renovation service helps the process go much smoother.

    How to Recover from Water Damage to Your Riverside Property After a Fire

    7/19/2021 (Permalink)

    white walls black charred area, water sprinklers on ceiling exposed wood below Fire and water damage due to a microwave that effected 3 floors of this apartment. SERVPRO was able to mitigate all damage.

    Water Removal After Fire Suppression In Your Riverside Home

    Disasters occurring in your Riverside home often do not exclusively fall into one category of damage or another. Recovering from an instance like a fire in your house requires specialists in the effects of the fire, but might also require those with certifications to contend with water damages and drying efforts as well.

    While the fire damages to your Riverside home might be more than enough to get overwhelmed as a homeowner when you compound that with the need for water removal services, you need trusted technicians that can arrive quickly like our SERVPRO team. Our rapid response unit is available 24/7 to begin mitigation practices and early stages of restoration work to keep the situation from getting worse.

    When it comes to contending with water damages that require extraction, time is of the essence. Our SERVPRO technicians have the tools and equipment to rapidly pull high volumes of water from the affected areas. Extraction is not the only point of concern about the need for water removal, as this damage can spread and saturate quickly through materials in the affected region of the property.

    Oversaturation is a common occurrence in these situations, causing construction materials and surfaces to bloat and distort as the abundance of water warps their composition. If managed at the appropriate times, our professionals can work with air movers and dehumidifiers to pull the moisture from the area entirely, pulling the relative humidity in your home back to acceptable parameters to avoid effects like mold growth.

    Contact SERVPRO of West Riverside City, we can answer your questions and we provide free estimates.  Call us 951-351-8033

    Or you may visit our website with all our contact information. 

    SERVPRO of West Riverside Website

    Minor is Major When it Comes to Water Damage in Your Riverside Home

    7/14/2021 (Permalink)

    white back with green lettering Contact Us No job is too insignificant for SERVPRO of West Riverside Cit. If you suspect a tiny leak has become a major problem, give us a call at (951) 351-8033

    Prevention and Maintenance Help Impede Significant Damage Due to Leaks.

    Homeowners frequently make the mistake of thinking slight leaks cause no problems for their homes. Allowing a slow leak to continue depositing water inside a wall, on the floor, or under a cabinet are examples of things that cause significant damage to the structure of a building without the owner noticing. Eventually, you need our help to restore the harm and prevent collateral damage. 

    A small but steady leak in the waste pipe connecting your kitchen sink to the main drain below contributes to a gradual spread of water damage in your Riverside home. Because the pipe damaged by the leak runs behind some cabinets and then down the basement stairs, you rarely take any note of it. Your neglect now results in a massive bulging of the wall near your water heater and furnace, and dirty water has begun to puddle on the floor and run in a ragged stream to a floor drain. There is a musty smell with a note of decaying food. 

    One of our SERVPRO water damage teams arrives and assesses the area. We identify problems and devise a plan. Water is extracted from inside the wall with our specialized equipment. If we find mold, we employ EPA approved procedures to contain the area, remove the moldy material, and then sanitize. Our team coordinates with your plumber to replace the drain pipe, essential to make sure the mold remediation is successful. 

    We then take moisture measurements and use our high-efficiency air movers and dehumidifiers to dry out the lower level area. SERVPRO’s mission is to restore, but because of the mold growth, we likely replace a portion of the wallboard that was soaked by the leaking over time. Porous materials are difficult to sanitize, and drywall is relatively inexpensive to install new. 

    The cabinets in the kitchen also need inspection, and our team tests for moisture as the leaks may have extended closer to the sink. We take off the kick plates to scan for current or old water damage. If standing water reveals itself, SERVPRO team members extract it and aim air movers into the recesses and position a dehumidifier nearby. Again we evaluate for mold involvement and remediate if necessary. 

    Although this type of water incursion is hardly dramatic, it is prevalent and causes serious water damage. Our team recommends you remain vigilant for this kind of leaking as it destroys structure from the inside out. 

    No job is too insignificant for SERVPRO of West Riverside Cit. If you suspect that a tiny leak has become a major problem, give us a call at (951) 351-8033 to schedule a consultation. 

    How To Deodorize your Smelly Riverside Washing Machine

    7/12/2021 (Permalink)

    hands with pink gloves wiping white washing machine with cleaning rag To keep your machine smelling fresh, clean the washer every 30 days or so!

    Have you noticed a musty odor coming from your washing machine?

    Don’t worry, you’re not the first person in Riverside, to have a smelly washer. Today’s machines are more efficient and eco-friendlier than ever before, but they’re also more susceptible to mildew and mold growth. Luckily, with just a little maintenance, you can easily remove smells and keep them from returning.

    What’s Causing It

    High-efficiency washers use much less water than their predecessors. This makes it harder for the machine to completely dissolve the dust, hair, and body oils from your dirty laundry, and residue can build up over time. In addition, the interior of your machine tends to be warm and humid most of the time, making your washer the ideal environment for rapid mold growth. The door gaskets on front-loading machines can trap dirt and moisture and are also excellent places for mold and bacteria to flourish.

    How To Get Rid of It

    Follow these steps to eliminate mold and banish the existing funk from your washing machine:

    Clean around the rims of the dispensers using a solution of one-fourth cup of vinegar mixed with two cups of hot water. You may need to use a cotton swab or small toothbrush to get into small areas. If you have a front-loading machine, also clean the gasket around the door.

    Sprinkle a cup of baking soda into the drum and add two cups of plain white vinegar to the detergent dispenser. Don’t add any detergent or clothes. Run a full cycle using hot water.

    After the cycle is complete, wipe away any bits of leftover “gunk” that remain on the walls of the drum.

    If the mold smell remains, repeat steps two and three.

    To keep your machine smelling fresh, be sure to use detergent labeled safe for high-efficiency machines and keep the lid open between washes to allow the drum to dry out. Clean the washer every 30 days or so, using the procedure above or using a commercial washing machine cleaner. Prevention is key to avoiding a stinky, moldy washer.

    Avoiding Big Damage to the Walls in Your Riverside Property

    7/7/2021 (Permalink)

    white wall with yellowing water stains Drywall exposed to standing water can wick up the wall at a rate of one inch per hour for the first 24 hours!

    SERVPRO's Quick Response to Water Damage in Your Home can Often PREVENT Any Secondary Damage.

    Did you know that drywall exposed to standing water can wick up the wall at a rate of one inch per hour for the first 24 hours? Extracting standing water immediately stops the wicking and can reduce your drying time by more than a day.

    If water damage of any kind has occurred in your home, it is important to take action as soon as possible. When it comes to plaster and drywall becoming wet, some problems arise. Mold growth can begin, framing wood splits and swells, and the structural integrity of your home weakens. Even if you see just minor bubbling, spots, or peeling, you want to move fast, so the problem does not become much larger.

    When you need water damage restoration services in your Riverside home, no wall is safe from damages that can occur if they got wet during the disaster. Drywall is at risk to weaken and even collapse. It also many times needs to be replaced, as it is not always repairable. The structure around drywall can also be affected in cases where the damage is severe.

    SERVPRO, a professional water removal and restoration company, is always standing by to help when you need. In a situation that involves water, we understand that time is of the essence and arrive at your home quickly so we can assess the damages and begin cleanup right away.

    Water ruins plaster as well. It is not resistant to dampness and therefore is easily affected. It is fortunately easy to remove and replace when needed. In areas of your home such as the bathroom, tile walls should be used whenever possible.

    Immediate Water Removal Can Save Drywall in Your Widefield Home

    With the fast spread of water loss incidents that occur in your Riverside home, it can be challenging to understand the full effects to your construction materials and exposed areas of the property. With advanced detection, extraction, and drying equipment available to our technicians, we have a team that can respond quickly to water emergencies and makes a difference.

    To protect exposed materials and structural elements in your home in an emergency like this, you need water removal to begin immediately. Our 24/7 response to water loss incidents can provide the fast response you need to protect your home and your investment in the property. Drywall is often one of the most susceptible materials to both standing water and moisture damages, making it essential to get drying efforts started as promptly as possible to limit the necessary tear out to restore these areas of your home.

    From the time that our professionals first arrive at your property, we address the standing water throughout the affected areas of the house. With effective equipment like our extractor trucks, trash pumps, portable submersible pumps, and even wet-vacs with extraction wands, we have a wide array of equipment to make short work of the pooling water. Once the excess water has gotten removed, we can work to identify the full spread of the damage and how it has affected elements like the drywall.

    Wicking is a common effect with drywall in which the material begins to absorb moisture and allows it to spread much higher than its direct exposure line with the pooling water. To address this concern our SERVPRO professionals can mark off the moisture line at the height where the drywall returns to an unaffected state and cut off the damaged material beneath this point. Not only does this provide effective access for drying of wall cavities, but it makes reconstruction efforts to come more efficient and cost-effective than removing entire panels.

    Protecting your drywall requires a fast response from skilled professionals like our SERVPRO of West Riverside City team. If you want to make water damage “Like it never even happened,” give our rapid response team a call today at (951) 351-8033.

    Summer Fun Concerts in the Park Return to Riverside Starting July 7th!

    7/5/2021 (Permalink)

    flyer containing the information for summer concerts in Riverside This FREE family-oriented event provides a fun and exciting experience for all ages to enjoy and includes live music!

    Looking forward to getting outdoors, being with your community and having a good time?

    The City of Riverside Parks, Recreation, and Community Services Department (PRCSD) is bringing back the Summer Concerts Series just in time to cool down the summer heat!

    This FREE family-oriented event provides a fun and exciting experience for all ages to enjoy and includes live music with some of the best local artists from Southern California. Participants are treated to an eclectic variety of excellent music with a different genre on display each Wednesday for the month of July.

    In addition, the Summer Fun Concerts in the Park also offers a variety of food vendors and refreshments along with a beer garden. Participants may also purchase an event shirt or hat for $20. A t-shirt and hat combo will also be available for $35 and can be purchased at the event. All proceeds serve to generate scholarships for underserved communities. To add to the fun, the City of Riverside PRCSD Wellness Vehicle will be present, providing fun activities and a variety of PRCSD swag for participants.

    Here is the summer concert schedule:

    Fairmont Park

    2601 Fairmont Blvd.

    July 7- Steel Rod - Top 40/variety

    July 14- Nueva Era- Latin variety/Rockabilly

    July 21- Stone Soul- Motown

    July 28- Suave the Band- Latin (Cumba, Merengue, Salsa, Chacha)

    Are Fireworks Legal in Riverside?

    6/30/2021 (Permalink)

    Orange and black background with the words Fireworks are Illegal In Riverside City Fireworks cause injuries, spark fires that can endanger firefighters, creates stress for veterans with PTSD, and terrify animals.

    Every year, about 10,000 people are treated for injuries in hospital emergency departments due to the mishandling of live, misfired and waste consumer fireworks -   CPSC 2019 Fireworks Annual Report.

    In addition, fires resulting from fireworks cause over $100 million in direct property damage- NFPA.  Many U.S. cities are seeing a surge in consumer fireworks usage by the public in 2020.

    With the July 4th holiday fast approaching, the City of Riverside is reminding residents that all fireworks are illegal within the city limits, and anyone found using illegal fireworks is subject to a $1,000 fine.

    Riverside has been working for several years to reduce the usage of fireworks in the city. Fireworks cause injuries in adults and children, spark fires that can endanger firefighters and the public, create stress for veterans with PTSD, and terrify many animals. Just last year, the City of Riverside confiscated 3,856 pounds of fireworks, wrote 145 citations for fireworks, and received nearly 900 fireworks-related calls.

    The City continually promotes an anti-fireworks message in hopes that residents will refrain from purchasing fireworks when they become available in neighboring counties shortly before the holiday. Websites, billboards, electronic parking meters all display the “Fireworks Are Illegal” message, and city officials are monitoring websites for fireworks being offered for sale.

    City officials have sent warning letters to people who have received citations and to addresses that were identified as fireworks sites by people who called the City’s 311 line. Calls to 311 regarding specific addresses where fireworks are being used can be made anonymously. RiversideCA.gov

    In March 2021, approximately 20 miles from Riverside in the city of Ontario, a massive explosion from a large stash of fireworks took place.  Two people and a dog were killed due to the explosion.  It injured people and animals and damaged 80 homes. 

    What can we do to minimize fires and injuries from fireworks?

    • The best way to stay safe from fireworks is to not use them. Instead, attend a public fireworks display put on by professionals.
    • Fireworks are dangerous to people and pets. Using them puts your property at risk.
    • Hand-held sparklers burn at 1,200 F. Remember, wood ignites at 356 F and burns at 575 F.

    Riverside county Sheriff's department, City of Riverside, and Riverside county Fire Department all urge:

    ALL fireworks, including sparklers, are illegal in Riverside County.

    All fireworks are illegal because they cause serious injuries and very often, cause fires.

    Those caught with illegal fireworks will be subject to fines, citation and/or arrest; including confiscation of all illegal fireworks. We urge you to leave the fireworks to the professionals!

    Riverside Business Owners Can Prevent Fires in the Break Room

    6/28/2021 (Permalink)

    white walls with green emergency exit sign with orange and yellow flames Take steps to avoid break room fires!

    Keeping your employees happy and safe is an important aspect of owning a productive business.

    Let's talk about the beloved breakroom. A lunchtime escape from the cramped office cubicle. A place to eat doughnuts without shame and to converse with coworkers, it's a temporary getaway for many office employees and can provide instant relief for the workday blues. To keep the breakroom enjoyable for everyone, it's extremely important to make sure it's safe. Making safety a high priority, you can prevent the unthinkable from happening.

    A breakroom fire is one key area that can bring your business to a halt or even worse cause harm to employees.  One way to prevent a small catastrophe grow into a large one is by having a fire extinguisher installed in the breakroom.  It's a good way to prevent a microwave mishap. Faulty wires and carelessness can easily turn a lunch break into a lunch fire. Provide new employees with instructions on fire safety to keep everyone in the office informed. Check smoke alarms to make sure they are working properly, run a fire drill to ensure organization, and display fire safety information on the breakroom bulletin board to raise employee awareness.

    To avoid break room fires, we recommend making the following suggestions:

    • Only use commercial or industrial-grade appliances that are UL listed.
    • Remove all hot plates, toaster ovens, toasters or any appliance that has an open flame.  Place signs in the break room restricting their use.
    • Plug all appliances directly into outlets that have the proper overcurrent protections (breakers, GFCI, etc.)
    • Never plug appliances into extension cords.
    • Provide all break rooms with smoke/heat detection devices that are monitored by a central station.
    • Keep all appliances and outlets free from dirt and debris accumulation.
    • Be sure there is a fully operational smoke detector in the break room. Checking the smoke alarm monthly to ensure it is operational may be the first step in proactively preventing an emergency

    Do you have employees who smoke?  Employees in California should be made aware of laws and should have an understanding on where they can smoke. NOLO advises, "Workplace smoking laws apply to workplaces with more than five employees  In California, smoking areas must be in a non-work area. No employee may be required to enter that room as part of their job. The air must be exhausted directly outside with a fan and cannot recirculate to other areas of the building." 

    Here are some smoking safety tips:

    • Set up deep, sturdy ashtrays with a wide, stable base that are difficult to tip over and set ashtrays on something sturdy and difficult to ignite, such as a table.
    • Make sure cigarettes and ashes are out before throwing them away.
    • Never toss hot cigarette butts or ashes in the trash.
    • Chairs and sofas can catch fire fast and burn fast. Don't set ashtrays on them.

    Visit our website for more information on commercial fire restoration .  We also have blogs providing tips and best practices!

    Remember, if disaster does strike, SERVPRO® of west Riverside City is Here to Help!® Give us a call 24/7 at 951-351-8033.

    Smell Something Funny? It Might Be Water Damage in Your Riverside Home

    6/23/2021 (Permalink)

    woman with brown hair pinching her nose with her fingers Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble.

    How To Spot Water Damage in Your Riverside Home

    Do you know when to be worried about a funny smell? Most new homeowners are not water damage specialists, but the human nose is an excellent tool for sniffing out trouble. Your nose is not the only way to spot water damage in your new home. SERVPRO technicians are certified at Institute of Inspection Cleaning and Restoration Certification (IICRC) and can help handle any moisture problems you may discover after moving in. 

    The sooner you notice a problem, the sooner you can call us to help mitigate ongoing damages. With summer in full session in Riverside, some water damage will be easier to spot. When you notice a problem, a highly trained SERVPRO professional can assess the extent of your damages. We can use our specialized equipment to remedy the issue fast. 

    What should you keep an eye out for when cleaning your Riverside home? Start at the top. When looking for roof damages, obvious water stains aren't the only problem. Swollen insulation is usually an indication of water retention. Check your flashing (where the roof meets the walls) for cracks and look for missing shingles as well as more obvious signs like holes. Look at door frames and molding. Unusual stains or dark spots on the walls can mean trouble. 

    Inside, make sure you check your appliances after you move in to be certain they are not leaking where you cannot see easily behind them. Cracked hoses and loose connections can be tricky. Ripples, buckling, and changes in texture can tell you the flooring has a water problem. Remember to trust your nose. If it smells wrong, it probably is. 

    Outside water damages and mold are often caused by improper drainage. Check your spouts to see that they are clear and make sure you do not have water pooling around the foundation of your new home. At the first sign of damage, you can contact SERVPRO of West Riverside City.

    No one wants to find water damages in their new home this spring. If you do, SERVPRO of West Riverside City is available at:

    951-351-8033 7 days a week 24 hours a day.

    We can make things “Like it never even happened,” so you can relax in your new house.

    How To Restore Electronics After A Riverside Business Fire

    6/21/2021 (Permalink)

    black phone and keyboard with smoke and orange yellow flames An electrical fire doesn’t have to be the end of your electronics. If you react quickly, most electronics not directly subjected to heat can be saved.

    Having an electrical fire in your business is bad news. Damage to your electric wiring, appliances and electronics can be extremely difficult to repair. Soot and smoke damage have incredible penetration, and it only takes a minuscule amount in the wrong place in modern electronics to destroy an entire device.

    Smoke Hates Electronics 

    Computers and complicated electronics have extremely dense circuit boards. The space between conductors is precisely calculated to be the least distance possible. Unfortunately, this means it takes very little to create a short circuit.

    There are three main dangers to electronics from the smoke:

    • A black, oily film
    • Polarized smoke
    • Acid in the soot

    Smoke Eats Boards 

    Smoke from an electrical fire is a complicated substance and depends on the materials burned and the degree of heat. However, it always contains some soot and oil. If the material wasn’t well-combusted, the amount of soot and smoke increases enormously.

    While the oil and soot can short out your circuit board, the acids in the smoke will start to dissolve the board itself. This can loosen connections and allow tracings to migrate slightly, causing spikes in impedances and loose connections that lead to computer failures.

    Computer Cleanup Is Usually the Worst 

    Unlike most electronic devices, most computers have fans that actively draw in air from the room to cool the CPU and graphics processor. This means the smoke is being pulled in, and it makes computer cleanup extremely difficult.

    Professional electronics restoration companies have special solvents that can often save a computer, but it should be removed from power before receiving smoke damage. If you can safely do so before evacuating, you or a manager should shut off the breakers. It makes it safer for the firefighters, too.

    An electrical fire doesn’t have to be the end of your electronics. If you react quickly and hire the right experts, most electronics not directly subjected to heat can be saved. Either way, SERVPRO will return your business to “Like it never even happened.”

    Are Your Pets Prepared for Riverside Disasters? June is National Pet Preparedness Month!

    6/16/2021 (Permalink)

    a dog with a green tshirt on, black and green duffle bag and red emergency bag Riverside can experience disasters from earthquakes, wildfires, flooding & winds. If you had to evacuate are you prepared with a plan for your pet?

    June is National Pet Preparedness Month

    In Riverside, CA we can experience disasters from earthquakes, wildfires, flooding, and excessive winds.  If you had to evacuate are you prepared with a plan for your pet? 

    Ready.gov has provided these tips to help pet owners during a disaster. 

    Your pets are an important member of your family, so they need to be included in your family’s emergency plan. To prepare for the unexpected follow these tips with your pets in mind:

    1. Make a plan.
    2. Build an emergency kit.
    3. Stay informed.

    Make a Plan

    If you have a plan in place for you and your pets, you will likely encounter less difficulty, stress and worry when you need to make a decision during an emergency. If local officials ask you to evacuate, that means your pet should evacuate too. If you leave your pets behind, they may end up lost, injured or worse.

    Things to include in your plan:

    • Have an evacuation plan for your pet. Many public shelters and hotels do not allow pets inside. Know a safe place where you can take your pets before disasters and emergencies happen.
    • Develop a buddy system. Plan with neighbors, friends or relatives to make sure that someone is available to care for or evacuate your pets if you are unable to do so.
    • Have your pet microchipped. Make sure to keep your address and phone number up-to-date and include contact information for an emergency contact outside of your immediate area.
    • Contact your local emergency management office, animal shelter or animal control office to get additional advice and information if you’re unsure how to care for your pet in case of an emergency.

    Build a Kit for Your Pet

    Just as you do with your family’s emergency supply kit, think first about the basics for survival, such as food and water. Have two kits, one larger kit if you are sheltering in place and one lightweight version for if you need to evacuate.  Review your kits regularly to ensure that their contents, especially foods and medicines, are fresh.

    Here are some items you may want to include in an emergency kit for your pet:

    • Food. Keep several days’ supply of food in an airtight, waterproof container.
    • Water. Store a water bowl and several days’ supply of water.
    • Medicine. Keep an extra supply of the medicine your pet takes on a regular basis in a waterproof container.
    • First aid kit. Talk to your veterinarian about what is most appropriate for your pet’s emergency medical needs.
    • Collar with ID tag and a harness or leash. Include a backup leash, collar and ID tag. Have copies of your pet’s registration information and other relevant documents in a waterproof container and available electronically.
    • Traveling bag, crate or sturdy carrier, ideally one for each pet.
    • Grooming items. Pet shampoo, conditioner and other items, in case your pet needs some cleaning up.
    • Sanitation needs. Include pet litter and litter box (if appropriate), newspapers, paper towels, plastic trash bags and household chlorine bleach to provide for your pet’s sanitation needs.
    • A picture of you and your pet together. If you become separated from your pet during an emergency, a picture of you and your pet together will help you document ownership and allow others to assist you in identifying your pet.
    • Familiar items. Put favorite toys, treats or bedding in your kit. Familiar items can help reduce stress for your pet.

    In addition to the tips above:

    • Ensure all animals have some form of identification.
    • Evacuate animals earlier, whenever possible. Map out primary and secondary routes in advance.
    • Make available vehicles and trailers needed for transporting and supporting each type of animal. Also make available experienced handlers and drivers.
    • Ensure destinations have food, water, veterinary care and handling equipment.
    • If evacuation is not possible, animal owners must decide whether to move large animals to a barn or turn them loose outside.

    Stay Informed

    Being prepared and staying informed of current conditions. Here are some ways you can stay informed:

    • Pay attention to wireless emergency alerts for local alerts and warnings sent by state and local public safety officials.
    • Listen to local officials when told to evacuate or shelter in place.
    • Download the FEMA app and get weather alerts from the National Weather Service, for up to five different locations anywhere in the United States.
    • Always bring pets indoors at the first sign or warning of a storm or disaster.

    Many public shelters and hotels do not allow pets inside, so plan ahead.

    • Know a safe place where you can take your pets before disasters and emergencies happen.
    • Plan with neighbors, friends or relatives to make sure that someone is available to care for or evacuate your pets if you are unable to do so.
    • Contact your local emergency management office, animal shelter, or animal control office if you’re unsure how to take care of your pet during an emergency.
    • Have your pets microchipped in case they get lost.
    • Check out  BringFido for pet friendly hotels in Riverside

    Excessive Heat Wave Warning in Riverside County- Tips from Ready.gov

    6/14/2021 (Permalink)

    red and orange background with orange sun and thermometer reaching 100's Riverside Residents should take precautions during a heat wave!

    An excessive heat warning will be in effect in the Riverside metropolitan area and the Riverside County mountains starting at 10 a.m. Tuesday and lasting through 9 p.m. Saturday. 

    Temperatures in the Riverside area are expected to peak at 110 on Tuesday, then reach 109 on Wednesday, advised forecasters.

    Ready.gov has outlined some tip to help keep safe from dehydration, heatstroke and keeping our families and pets safe. 

    Extreme heat is a period of high heat and humidity with temperatures above 90 degrees for at least two to three days. In extreme heat your body works extra hard to maintain a normal temperature, which can lead to death. In fact, extreme heat is responsible for the highest number of annual deaths among all weather-related hazards.


    • Extreme heat can occur quickly and without warning.
    • Older adults, children and sick or overweight individuals are at greater risk from extreme heat.
    • Humidity increases the feeling of heat as measured by a heat index.


    • Find air conditioning.
    • Avoid strenuous activities.
    • Wear light clothing.
    • Check on family members and neighbors.
    • Drink plenty of fluids.
    • Watch for heat cramps, heat exhaustion and heat stroke.
    • Never leave people or pets in a closed car.


    Prepare NOW

    Find places in your community where you can go to get cool.

    Try to keep your home cool:

    • Do not rely on a fan as your primary cooling device.  
    • Cover windows with drapes or shades.
    • Weather-strip doors and windows.
    • Use window reflectors such as aluminum foil-covered cardboard to reflect heat back outside.
    • Add insulation to keep the heat out.
    • Use a powered attic ventilator, or attic fan, to regulate the heat level of a building’s attic by clearing hot air.
    • Install window air conditioners and insulate around them.
    • Learn to recognize the signs of heat illness. For more information visit: www.cdc.gov/disasters/extremeheat/warning.html

    Be Safe DURING

    Never leave a child, adult, or animal alone inside a vehicle on a warm day.  Find places with air conditioning. Libraries, shopping malls, and community centers can be a cool place to beat the heat. Stay informed and check with local authorities about possible closures prior to going to cooling centers.

    • If air conditioning is not available in your home:
    • Contact Low Income Home Energy Assistance Program (LIHEAP) for help.
    • Contact your local health department or locate an air-conditioned shelter in your area.
    • Spend some time at a shopping mall or public library- even a few hours spent in air conditioning can help. 
    • Your community may set up emergency alternatives for cooling centers, such as using parked air-conditioned buses or movie theaters, as normal cooling centers may not have enough space for physical distancing. Pay attention to guidance from local officials to determine where the nearest cooling center is.
    • Take cool showers or baths.
    • Don’t rely solely on fans to keep you cool. While electric fans might provide some comfort, when temperatures are really hot, they won’t prevent heat-related illness.
    • Use your stove and oven less to maintain a cooler temperature in your home.
    • If you’re outside, find shade. Wear a hat wide enough to protect your face.
    • Wear loose, lightweight, light-colored clothing.
    • Drink plenty of fluids to stay hydrated. If you or someone you care for is on a special diet, ask a doctor what would be best.
    • Do not use electric fans when the temperature outside is more than 95 degrees. You could increase the risk of heat-related illness. Fans create air flow and a false sense of comfort, but do not reduce body temperature.
    • Avoid high-energy activities outdoors. Avoid working outdoors during the midday heat, if possible.
    • Check yourself, family members, and neighbors for signs of heat-related illness
    • Engage virtually with your community through video and phone calls. Know that it’s normal to feel anxious or stressed. Take care of your body and talk to someone if you are feeling upset.

    Recognize and Respond

    Know the signs of heat-related illnesses and ways to respond. At-risk populations for heat-related illness include older individuals and those with underlying health conditions. Know how to protect individuals especially at risk from extreme heat events.

    If you are sick and need medical attention, contact your healthcare provider for advice and shelter in place, if you can. If you are experiencing a medical emergency, call 9-1-1.


    • Signs: Muscle pains or spasms in the stomach, arms or legs
    • Actions: Go to a cooler location. Remove excess clothing. Take sips of cool sports drinks with salt and sugar. If you are sick and need medical attention, call your healthcare provider first. Follow your healthcare provider’s instructions about whether you should go to the hospital or cooler location yourself, as you may be putting others or yourself in greater risk for contracting COVID-19. If cramps last more than an hour, seek medical attention.


    • Signs: Heavy sweating, paleness, muscle cramps, tiredness, weakness, dizziness, headache, fainting, nausea, vomiting
    • Actions: Go to an air-conditioned place and lie down. Loosen or remove clothing. Take a cool bath. Take sips of cool sports drinks with salt and sugar. Call your healthcare provider if symptoms get worse or last more than an hour.


    • Signs: 
      • Extremely high body temperature (above 103 degrees) taken orally 
      • Red, hot and dry skin with no sweat
      • Rapid, strong pulse
      • Dizziness, confusion or unconsciousness
      • Actions: Call 9-1-1 or get the person to a hospital immediately. Cool down with whatever methods are available until medical help arrives.

    Riverside County has identified cooling centers during this heatwave, click the link to find one near you.


    In the 92503 area code here are three centers you can go to during the heat of day:

    • La Sierra Senior Center
    • Arlanza Community Center Bryant Park
    • Janet Goeske Center

    City of Riverside Disaster Preparedness

    5/31/2021 (Permalink)

    logo for city of riverside fire department in red and black lettering The City of Riverside is actively coordinating the City's response to disasters & assisting residents to prepare major events.

    If you are a Riverside resident, we captured some important questions and links to understand how the City of Riverside is managing emergency disaster preparedness.  See below for important pieces of information.  Be prepared! Click links below for more information.

    Emergency Management Disaster Preparedness

    The City of Riverside's Emergency Management Office is actively coordinating the City's response to disasters as well as assisting residents to prepare for major events such as earthquakes, floods, hazardous material spills, plane crashes, train derailments, Africanized honey bees, and civil unrest.

    Frequently Asked Questions

    What is an "EOC?"

    The Emergency Operation Center (EOC) is a secure facility where City department heads are able to work in the event of a large disaster. The facility provides centralization of City response to major events. The EOC allows for City departments to work closely together to make recovery more efficient for the community.

    Does the City have a disaster plan?

    Yes. The City is required by state and federal regulation to have a response and recovery plan. This plan covers everything from earthquakes and plane crashes to fires and flooding. This plan is maintained by the Emergency Manager and is continuously updated. A major update of the plan is done every five years. The newly revised plan is available to view at Riverside Public Library, Reference Section.

    What is disaster preparedness?

    Disaster preparedness is the means of preparing for a disaster before it happens. Some ways of preparing would be storage of food, water, and medicine in the event you had to be on your own for three days, planning escape routes, and setting up out of area contacts. These are just a few of the things you can do.

    What types of disasters occur in the Riverside area?

    Riverside is most vulnerable to floods. However, we can have earthquakes, draughts, fires, winds, Africanized honey bees, fire ants and situations such as civil unrest, terrorism and energy shortages.

    Where are the nearest bomb and fallout shelters?

    Bomb and fallout shelters were the direct result of a fear of nuclear war in the 1950's and 60's. With the decline of the Cold War the need for these shelters has disappeared. The City has developed extensive emergency plans and resources to ensure a coordinated response to any disaster, including a terrorist event. The best thing to do is listen to the radio or television for any information such as the location of any shelter - if established, or the need to 'shelter-in-place.

    What do you mean by 'shelter-in-place'?

    Shelter-in-place is intended to keep you safe while remaining indoors. For other natural disaster you may be directed by local officials to go to a community shelter for safety purposes. However, the intent of a 'shelter-in-place? means selecting a small, interior room, with no or few windows and taking refuge there.

    An above ground location is preferable because some chemicals are heavier than air, and may seep into basements even if the windows are closed. Large storage closets, utility rooms, pantries, copy and conference rooms without exterior windows work well. Use duct tape and plastic sheeting (heavier than food wrap) to seal all cracks around the door and any vents into the room. There is no need to seal off your entire home or office with duct tape and plastic sheeting.

    It is important to remember that instructions to 'shelter-in-place? mean shelter for a few hours, not days or weeks. There is little danger that the room in which you are taking shelter will run out of oxygen and you will suffocate. Keep listening to your radio or television until you are told all is safe.

    Should I buy a gas mask?

    Biological and radiological agents, which are airborne, are vapors, not gasses so there's no need for a gas mask. Vapors immediately begin to dissipate once they are released. When you leave an area, the risk of being affected by a vapor diminishes. Gas masks were developed for soldiers who have to remain in a specific area - that's the big difference. You can leave an area and always leave the risk. Chemical gasses need to be delivered in large quantities in order to kill or cause injuries. If you smell a vapor or gas, remember to stay calm. If you panic you have a tendency to breathe faster and you will breathe more of the biological, radiological or chemical agent. Listen to local radio and television broadcasts for information if an airborne attack occurs.

    Should I start storing food, water, medical supplies, clothing, etc.?

    It makes good sense to store food, water and medical supplies as well as duct tape and plastic sheeting. Natural disasters can occur at any time, and the City encourages you to do all you can to be prepared for all types of hazards. Why not be ready?

    What is the City of Riverside doing about terrorist attacks?

    The City is involved in a multi-jurisdictional group whose responsibilities are to develop terrorism emergency response plans and training. The Police Department continually assesses threats to determine if they are credible. The City has been very pro-active in its terrorist response planning.

    For Further Information Call:

    City of Riverside Office of Emergency Management - (951) 320-8100

    Building Safety Month-Disaster Preparedness

    5/26/2021 (Permalink)

    green back ground with white lettering disaster preparedness Natural disasters are increasing in severity and frequency. Advance planning supports a faster recovery in the aftermath of a disaster

    WEEK FOUR // May 24–31, 2021

    Below are some resources the International Code Council has to help you prepare your family and protect your home from natural disasters.

    Natural disasters are increasing in severity and frequency. Advance planning for devastating events like hurricanes, floods, snowstorms, tornadoes, wildfires and earthquakes helps individuals and communities increase the health and safety of their population during a disaster, protects the local tax base, ensures continuity of essential services and supports a faster recovery in the aftermath of a disaster. 

    Prepare Your Family

    Here are a few tips to follow when preparing your family for any emergency.

    • Determine your risk. Identifying and understanding possible
      hazards and emergencies is the first step in preparing for natural disasters.
    • Consider incorporating a safe
      room in building plans and improvements. A safe room is a hardened structure specifically designed
      to meet FEMA criteria and provide near-absolute protection in extreme weather events, including tornadoes
      and hurricanes.
    • Sign up for your community’s warning system. The Emergency Alert System and National Oceanic and Atmospheric
      Administration Weather Radio also provide emergency alerts.
    • Develop a family disaster plan that
      includes a list of food and water supplies needed for each member of your family and supplies for your pets.
      Make copies of important documents like insurance policies, the deed to your home, and other personal
      papers, important phone numbers and a home inventory.
    • Store important documents in a waterproof container and create password-protected digital copies.
    • Review your evacuation route and emergency shelter locations
      with your family. Options for evacuation would include staying with friends and relatives, seeking
      commercial lodging or staying in a mass care facility operated by disaster relief groups in conjunction with
      local authorities.
    • Taking shelter is critical in times of disaster. Sheltering in
      place is appropriate when conditions require that you seek protection in your home, place of employment or
      other location where you are when disaster strikes.
    • Review your plan regularly. If you make changes that affect the information in your disaster plan, update it
    • Visit FEMA’s Prepareathon! to learn more about how to
      prepare for earthquakes, floods, hurricanes, tornadoes, wildfires and winter storms. Get Involved to help prepare your family and community.

    Protect Your Home

    The power of natural disasters can be overwhelming. While you can't necessarily stop them from happening, there are steps you can take to increase your home's chance of survival, even in the face of the worst that Mother Nature can dish out. Protecting your home can range from taking simple measures like protecting windows or elevating appliances, to more complete building retrofit measures. See Additional Information and Resources below for links to hazard-specific guidance on protecting your home.

    Several lines of insurance are available to cover financial damage from various hazards. To learn more about protecting your home financially through insurance, see FLASH’s Homeowner’s Insurance Guide to Natural Disasters.

    Flood insurance can be the difference between recovering and being financially devastated. Just one inch of water in a home can cost more than $25,000 in damages. The average flood insurance claims payment to homeowners was about $90,000 from the Baton Rouge floods in 2016 and $65,000 for Superstorm Sandy that struck the Northeast in 2012.

    FEMA's Individual Assistance Program, during times of federally-declared disasters, can provide financial assistance for home repairs, rental assistance, and other needs in the U.S., but the average payouts are much smaller, on the order of $6,000 to $8,000 per household — why risk it? For more information on flood insurance, visit floodsmart.gov.

    Three Types of Fire Damage That Affect Homeowners in Riverside

    5/24/2021 (Permalink)

    homes with yellow orange flames A fire is devastating, and when it occurs, an immediate response can prevent damage from spreading throughout your home.

    Things to Take Care of After a Fire Damages Your Riverside Property

    A fire is devastating, and when it occurs, an immediate response can prevent damage from spreading throughout your home. After a fire loss, you should assess the extent of the damage in the structures and contents of your home. It is also essential to learn if your insurance firm can compensate you for all the relevant destruction.

    Fire damage in your Riverside home  can be of three types. All three kinds of destruction come with their issues, so it is crucial to understand what they are and how they can affect your property.

    Flame damage

    Various types of flame destruction can occur based on what caused the fire. For instance, an electrical fire can have a different effect on your house when compared to a fire caused by a naked flame like a match or candle. Improper restoration can cause unseen structural damage or hidden electrical problems. SERVPRO has expertise in restoring homes after any fire.

    Smoke and soot damage

    The destruction that soot causes is long-lasting and may hang around for weeks or months after extinguishing the fire. The smoke scent can linger on different structures in your house, including ceilings, walls, furniture, and flooring. Smoke turns into soot, and it may discolor surfaces in your home. Some smoke residues can cause some surfaces to corrode. Our technicians can wipe off light-colored painted surfaces, plastic surfaces, tops of furniture with finished surfaces, Formica countertops and fiberglass surfaces properly to eliminate residues. We can also use air scrubbers to remove the smoke scent from your home.

    3rd party damage

    house fire brings about other vulnerabilities and problems. For instance, the water that firefighters used to extinguish the flames can get absorbed in the drywall, flooring, and carpeting. Our SERVPRO technicians can use infrared cameras to check for hidden moisture and then dry the affected areas. Firefighters often use dry chemicals like sodium bicarbonate, monoammonium phosphate, or potassium bicarbonate to extinguish fires. These can leave a corrosive powder on the affected areas. We can clean up the powder quickly to prevent further damage.

    After a fire loss, SERVPRO of West Riverside City is ready to help you deal with it. We can work with you to restore your property to normal quickly. Call us today at (951) 351-8033.

    Preparing Homes and Communities for the 2021 Wildfire Season

    5/19/2021 (Permalink)

    ground covered in leaves with blue rake scooping them into black trash bag Tip from StateFarm and NFPA: Raking and removing pine needles and dry leaves within a minimum of 3 to 5 feet of a home’s foundation.

    The National Fire Protection Association (NFPA) and State Farm are helping communities take steps toward safety with Last year, 58,950 wildfires burned over 10.2 million acres of land in the United States, resulting in loss of homes, business, and even lives.

    Given that in-person gatherings are limited or on-hold in many places, this year’s Prep Day is focused on what residents can do on and around their home to help protect against the threat of wildfires.

    Here are tips from StateFarm and NFPA.

     To create defensible space and reduce your risk:

    • Raking and removing pine needles and dry leaves within a minimum of 3 to 5 feet of a home’s foundation. As time permits, continue up to a 30-foot distance around the home. Dispose of collected debris in appropriate trash receptacles.
    • Cleaning pine needles from roof and gutters and paying attention to maintaining the home ignition zone.
    • Getting out your measuring tape and seeing how close wood piles are located to the home. If closer than 30 feet, they need to be relocated and moved at least 30’ away from structures.
    • Sweeping porches and decks clearing them of leaves and pine needles. Raking under decks, porches, sheds and play structures.
    • Removing items stored under decks and porches and relocating them to a storage shed, garage, or basement. Gasoline cans and portable propane tanks should never be stored indoors and should be located away from the home.
    • Posting and sharing Facebook and Twitter messages with tips and best practices with others in your community. (See sample posts from NFPA here.)

    State Farm also recommends policyholders:

    • Review your insurance policy to make sure you’re covered in the event of a wildfire
    • Create a home inventory to assist in the claims process
    • Create a disaster preparedness plan that includes your pets and animals

    For more resources and information about national Wildfire Community Preparedness Day including videos and tip sheets, visit www.wildfireprepday.org.

    Protect Yourself Against Water Flooding in Your Riverside Home

    5/18/2021 (Permalink)

    white water heater surrounded by water on concrete floor Check appliances such as washers, dishwashers, water heaters regularly and replace water lines when needed.

    You can’t prevent every catastrophe that might come along, but we pulled together a few solid tips to protect yourself against water flooding in your home. Take a moment to check these out to minimize your flooding risk.

    Clean your downspouts and gutters

    With the many trees and windy conditions Riverside residents should add this task to their list.  Make sure to clean out your gutters at least once every six months or more often if you have a lot of trees near your Riverside home. When water collects in the gutters it can cause damage to your roof and the gutters themselves. Check to ensure water is running off properly and draining away from your house. Downspouts that aren’t clean can cause damage to walls and even your foundation. At SERVPRO of Riverside City, we see this issue surprisingly often. Clean those gutters and spouts!

    Switch off the mains

    If you are going on vacation or you are going to be away for a length of time, switch the water off at the main. This will stop any dripping or other water issues while you are away. You wouldn’t want to come home to water rushing out your front door to greet you! Unfortunately, our parched ground often absorbs the water so at first you may not even know you have a leak but at some point, the ground becomes saturated and then you have a big mess on your hands! If you have a drip system or sprinkler system, it may make sense to ask a neighbor, house sitter or your landscaper to turn these on and off manually. There are some systems you can control from your phone to water your landscaping too!

    Keep your garden in check

    While we’re on the topic of landscaping, trees and shrubs can cause damage to your pipes from the roots wrapping around the pipes. Keep your garden maintained and avoid planting large plants near piping if at all possible.

    Take care of those small leaks immediately

    Found a little leak? It may seem like a harmless drip, but a small leak can become a big water damage problem if not dealt with as soon as possible. Even tiny drips can cause mildew and mold in your home and even lead to structural damage and dry rot over an extended period of time. If you fix the leaks as they occur, you have less likelihood of the small issue becoming a huge problem later. If you have a sudden spike in your water bill, make sure you investigate for underground water leaks as well.

    Check the appliances

    Most people think toilets are the cause of most home floods but don’t forget about your appliances! Monitor appliances for leaks and replace any cracked and brittle piping. Things like a dishwasher or washing machine can flood your house out quickly if the appliance is not maintained adequately.

    Flood damage in our homes is something most of us experience at some point in our lives. It could be caused by something as simple as an overflowing bathtub or something more serious such as a burst pipe or sewerage pipe rupture.

    Flood damages to your home can range from minor to severe and dealing with the issue can be overwhelming. While some water issues cannot be foreseen, there are a few things you can do to prevent flood damages to your home from factors you have some control over.

    If you experience flooding in your home, immediately call the water damage experts!

    Get the help you need from SERVPRO of West Riverside City


    Answered: Your Most Burning Questions About Fire Damage in Riverside

    4/21/2021 (Permalink)

    red and orange flames SERVPRO of West Riverside City has the proper training and tools to return a home to preloss condition.

    Odor Removal in Your Riverside Home 

    While there are many lingering effects after a fire loss incident in Riverside homes that property owners can overcome with elbow grease and the right focused cleaning efforts, there are other symptoms that ensure that returning a house to preloss condition is a significant challenge. Odor damages, for example, can spread far beyond an ignition source to affect multiple areas of a home, even rooms otherwise unaffected by the disaster. Reducing or eliminating the presence of these harsh scents often requires a higher grade of cleaning agent and units designed for deodorization in the restoration industry. 

    When overcoming fire damages in Riverside homes like lingering odors, SERVPRO professionals like ours must utilize multiple pieces of equipment. The best approach for professional deodorization gets determined by the severity of the condition, the affected materials, and the timeline to protect the rest of the household. While there are multiple units and approaches available to our professionals, the most commonly used by our team are: 

  • Hydroxyl Generators 
  • These machines utilize both an onboard HEPA filtering system and produce free radicals to break down the molecular structure of foul odors on contact. These units are safe to use around people, pets, and softer materials. 

  • Ozone Machines 
  • These units (and the larger chambers at SERVPRO facilities) produce a gas comprised of three oxygen atoms. These irregular compounds bond with odor molecules to neutralize them. This practice is not safe to use around humans and pets. 

  • Thermal Foggers 
  • As you might expect from the name, thermal foggers generate heat which vaporizes a compound the fogger can use. In these applications, the fogging solution is a highly effective deodorization agent. This practice is ideal for open areas and softer materials. 

  • Material Removal/Cleaning
  • Cleaning can help to noticeably reduce the presence of harsh odors in a fire-damaged area of your home. It is always the last resort of our SERVPRO professionals to allow for material removal and later replacement, and this decision only gets made with areas too severely damaged to preserve. 

    While there are some aspects of fire damage that homeowners can address on their own when first responders leave the scene, symptoms like odors pose a much more challenging obstacle to overcome.

    Let our SERVPRO of Riverside team help you make it “Like it never even happened.”

    Give us a call at (951) 351-8033.

    Does SERVPRO Work with Homeowners Insurance Company After a Fire?

    4/21/2021 (Permalink)

    white paper with the words insurance claim form At SERVPRO, our services go beyond fire cleanup in Riverside. What we do is designed to assist all parties involved!

    Riverside Homeowners Can Trust SERVPRO to Work Closely with Insurance Companies.

    The leading cause of fire-related deaths, injuries, and property loss is residential fires. Most of these homes, thankfully, are covered by homeowner’s insurance. When it comes to assisting Riverside residents with fire claims, a professional restoration company is vital.

    How Does SERVPRO Assist Both the Homeowner and the Insurance Company?

    Whenever a fire has occurred, the insurance company works with the owners to decide the extent of the loss. This process involves the homeowner, insurance company, insurance adjuster, and the restoration company. In many cases, the insurance company requires a professional company to work with them to ensure that everything gets done professionally. At SERVPRO, our services go beyond fire cleanup in Riverside. What we do is designed to assist all parties involved and includes:

  •   Minimal loss prevention - By providing immediate fire mitigation, more can be salvaged. Prompt action reduces secondary damage and property loss.
  •   Scoping information – The details we provide during the initial scope allow the insurance agent to review inspections and reports. He then can prioritize items on the work schedule.
  •   Assessing restoration needs – Our technicians help the insurance adjuster and owner decide what gets cleaned and what needs to be declared a loss. 
  •   Working with adjusters – Our professional teams provide scoping, testing, and loss details that save the insurance adjuster time. 
  •   Managing the restoration job –When our technicians handle the various aspects of restoration, the insurance company and homeowner do not need to waste time on minor, time-consuming tasks. 
  •   Restore instead of replace – Our goal is always to restore instead of replacing whenever possible. This saves everyone time and money.
  •   Customer satisfaction – we know how a fire can impact your home. If possible, we restore your home to preloss condition.
  • SERVPRO provides an invaluable service by working closely with residents and their insurance companies. As our company works closely with the adjuster, the stress is taken off the homeowner. The agent’s job goes smoother due to the detailed information we provide early in the process. When our Green Team provides fire cleanup services, we are doing more than cleaning – we are helping you get your life back on track. 

    Contact SERVPRO of West Riverside City at (951) 351-8033 for professional fire cleanup services.

    We’re Faster To Any Size Disaster.

    Why Should I Agree to a Pack-Out of My Riverside Home After a Fire?

    3/31/2021 (Permalink)

    container filled with brown boxes Removal of furniture and personal possessions allows our Technicians to focus on structural components and fixtures damaged by the fire.

    Professional Pack-Outs Managed by SERVPRO Significantly Improve the Outcomes for Fire Damaged Riverside Residences and the Contents of the Homes

    The aftermath of an Riverside household fire is hectic at best and often devastating for you and your family. Understandably, you feel panicked and out of control. When the restoration company you choose suggests a pack-out of most or all of your furnishings, household goods, and personal possessions, you might feel unsure, unwilling to allow what feels like an even more intense disrupting of your life.

    What Is the Point of a Pack-Out?

    Choosing pursuit of a partial or complete pack-out of the movable property in your fire damaged Riverside home has positive outcomes for both the items moved and the spaces cleared in your dwelling.

    How Does a Pack Out Benefit the Items Moved?

  • The articles packed up and transported away from the fire damaged spaces in Riverside avoid additional harm from firefighting water and soot deposit.
  • Our home contents specialists assess the damage to each item and make recommendations based on our fire damage restoration resources, preventing you from the expense and emotional loss of discarding possessions we safely can bring back to function and appearance. 
  • Your possessions are safe and secure in a storage area after restoration. The system we use to track the items allows us to locate and return individual items as you need them.
  • How Does a Pack Out Streamline Mitigation and Remediation Efforts in Your Home?

  • Removal of furniture and personal possessions allows our Water Damage Restoration Technicians (WRT) and Fire and Smoke Restoration Technicians (FSRT) to focus on structural components and fixtures damaged by the fire.
  • Moving out water and soot damaged items reduces the moisture, residue, and odor load in your home, increasing the effectiveness of the interventions our on-site technicians employ to manage these issues.  
  • What Safeguards Are in Place to Account for Packed Out Articles?

    Technicians use protective wrap on large pieces and sturdy boxes for loose, smaller articles. We encourage you to identify the things you might need returned as soon as possible after processing rather than when your home is ready to pack back, such as:

  • Particular types of clothing
  • Books and paperwork
  • Electronics
  • Tools and equipment
  • Treasured items, such as a child's favorite toy or blanket
  • What Happens During Processing of Fire Damaged Contents?

    Every item is considered individually as its needs can vary from other damaged articles. Our employees assess each piece of packed out property to determine:

  • Characteristics of its materials--solid, permeable, washable, dry cleanable, colorfastness
  • Condition--previous damage, soil levels, moisture levels, noticeable odors
  • Types of soiling--oil-based, water-based
  • Evidence of mold, mildew, other microbial growth
  • We choose cleaning products and methods on an individualized basis, using our Institute of Inspection, Cleaning and Restoration Certification (IICRC) training and experience:

  • Technicians pre-test the efficacy of the selected product and method.
  • If pre-testing indicates the approach chosen is successful, we proceed to clean, dry, disinfect, and deodorize the items.
  • After processing, the items are packed and stored securely, awaiting the completion of on-site fire damage remediation at your home.
  • Does SERVPRO Help with Insurance Claims?

    Many insurance companies suggest working with a reliable and reputable fire damage restoration company, and you might select us because of a recommendation from your carrier. The professional assessment our employees complete and updates recorded outline whether chosen interventions succeed in returning contents to preloss condition. This information forms the basis for your claims' coverage. Our documentation supports your requests for restoration compensation or replacement if we cannot restore an item to previous functionality.

    Who Takes Responsibility for Reuniting the Processed Contents with My Fire Damage Restored Home?

    Our protocol includes a professional pack back of your property when your dwelling is ready. The same care used when we moved items to our production facility makes the move back respectful and comprehensive. We appreciate how stressful the aftermath of a household fire feels and make every effort to streamline the process for you and your family as you return to your restored abode.

    The team at SERVPRO of West Riverside City is ready to muster all our resources to transform your home and its contents to "Like it never even happened." Call us at (951) 351-8033 to begin the partnership with our experts that returns normalcy to your life after fire damage.

    What Can Be Submitted in the SERVPRO Emergency Response Profile System in Riverside

    3/29/2021 (Permalink)

    flyer explaining the Emergency Response plan Contact SERVPRO of west Riverside City for more information on a FREE Emergency Response Profile. 951-351-8033

    SERVPRO Allows You to Get Prepared with the ERP System

    The SERVPRO ERP system allows business owners to maintain profiles for their businesses, with separate information and details for each location. This makes it easy for companies or landlords with multiple physical locations to watch out for to manage their properties in times of disaster, and get appropriate information to us quickly. There are many options available when you create an Emergency Ready Profile, and although none are mandatory, we allow you to submit everything from technical drawings to contact lists to legal documentation.

    Building Plans and Technical Documents

    Especially for Riverside commercial water damage in apartments and other tightly-packed businesses, submitting building plans, blueprints, and technical documentation greatly assist our technicians when they are on-site and beginning mitigation. SERVPRO asks that you submit anything that could be helpful to us, from floor plans to breaker locations and from wiring configurations to vent arrangements. There are innumerable documents that may or may not exist for each building, and the more we have access to, the better we can identify threats and the quicker we can work.

    Legal Documentation and Insurance Files

    Although some legal documents should stay private, the ERP system allows you to upload any relevant information to our servers to make white-collar operations smoother and get better response times from associated law and insurance firms. This is especially important for insurance work, as we work closely with insurance providers and adjusters, and preexisting documents for yours will invariably be helpful.

    Contact Information and Local Services

    By submitting lists of contacts and perhaps local associates, you are able to help us to be in better touch with all relevant parties in cleanup proceedings. Tenants and investors can be notified and updated on the situation, local contractors can be reached out to more quickly, and our renowned communications expertise can be fully put to use.

    SERVPRO of Riverside has the fast response times, passionate customer service, and high-quality equipment necessary for perfect business restorations. Give us a call at (951) 351-8033 for our help or to learn more about our ERP system.

    Limiting Loss For Veterinary Clinics in Riverside

    3/24/2021 (Permalink)

    Cream and white dog with a fire helmet on One way to protect your clinic is with a FREE Emergency Response Profile. Contact us 951-351-8033

    Our Trained SERVPRO Technicians Focus on Recovery and Not Just Replacement

    Modern small animal clinics feature a growing array of electronic equipment to diagnose and treat their patients. As with other electricity-powered machines, veterinary medical tools have the potential to start fires through improperly wired connections or faulty or overloaded circuits. No matter the cause, SERVPRO restores your animal hospital after a fire.

    One of the diagnostic devices catches fire, and commercial fire damage spreads through your Amherst veterinary clinic. Unfortunately for you and your patients, smoldering wiring ends office hours. Your staff stopped the fire quickly with a chemical extinguisher, but a thick and unpleasant smelling smoke moved throughout your facility, including surgical suites and recovery areas. Our highly-qualified technicians know how to clean up the fire residues completely and safely, and restore fresh ventilation so that your business of caring for animals continues.

    The SERVPRO crew arrives and ensures the clinic HVAC system halts operation. Our experts inspect the ductwork and arrange for a thorough cleaning, removing as much soot as possible using brushes and powerful vacuums. Areas impossible to clean are sealed using professional products and techniques learned in Institute of Inspection, Cleaning, and Restoration Certification (IICRC) approved courses our workers attend.

    Surfaces covered with smoky and chemical extinguisher residues receive treatment appropriate to the characteristics of the coating deposited by the fire. Our crews use a systematic approach, spraying and wiping away the debris or carefully employing abrasive methods when the soot is sticky and difficult to remove. We understand your exam and treatment rooms must be sanitized, and your boarding kennels, offices, and lobby spaces require a restoration to preloss condition.

    SERVPRO deodorization experts use one or more strategies to eliminate smoky smells. Animals are sensitive to the disturbing aroma left after a fire, necessitating comprehensive deodorization. We recommend removal of the damaged equipment wiring as a first step and then use airborne deodorants. Thermal fogging, a procedure that requires a certified technician to complete, replicates the way the odors first pervaded and neutralizes them.

    The medications and foods your office stocked before the fire are likely to be compromised by the smoke damage. We work with your insurer to make hard decisions about the supplies and treatments to be discarded. Our pledge is to have you back to caring for the community’s pet population swiftly.

    SERVPRO of West Riverside City helps you sort out the challenges an equipment fire poses for your veterinary practice. Call us at (951) 351-8033 as soon as your clinic is cleared by local authorities for fire restoration works.

    Can I Afford the Cost of a Restoration Company?

    3/10/2021 (Permalink)

    Servpro logo with orange roof SERVPRO can help homeowners understand issues to make appropriate decisions for their situation.

    SERVPRO works with you and your Insurance company.

    Once homeowners get over the initial shock of finding a water leak in their home, most begin to worry about the cost of restoration. How much are the restoration and repairs going to cost? Can their budget afford it? Can they cut any corners? Does their homeowner's insurance cover everything? These and other questions can quickly overwhelm people.

    SERVPRO provides water damage services in Riverside, as well as restoration and repair and surrounding areas. We have been providing water damage services for many years. Our experience and technical certifications, combined with 24/7 availability and 4-hour response times, are aimed at mitigating the damage and controlling the total cost of recovery. There may be an additional cost and even health effects if homeowners do not take the proper steps to remove all moisture from their homes.

    Making Informed Decisions

    One of the first actions our crew chief takes upon arriving at your home is to complete an assessment of the damage. We make sure that the source of the water is under control, and we develop a plan to remove standing water, remove the moisture, and lower the humidity. If repairs are required, these can also be discussed with the homeowner and the insurance company adjuster. We prepare an estimate of the cost to complete all of this work.

    Homeowners can quickly decide in conjunction with the insurance adjuster what action should be undertaken. Note that it is essential to act quickly to avoid long term damage to floors such as hardwood floors and also the growth of mold and mildew in your home. SERVPRO can deploy a team of people within hours of the initial leak to mitigate the damage.

    Homeowners without insurance coverage must carefully decide what action to take. Delays or taking no action at all can lead to costly damage more significant than the initial cleanup and drying. Hardwood flooring can cup, crown, or crack, leading to total replacement. Cabinet structures may swell, become unsightly, and lose structural integrity. Worst of all, mold infestations may appear, leading to structural damage, health effects, and very unsightly looking conditions. All of these conditions can be much costlier to repair. SERVPRO can help homeowners understand these issues and make appropriate decisions for their situation.

    Call SERVPRO of West Riverside City at (951) 351-8033 for 24/7 service. We proudly serve Riverside and surrounding areas. We're Faster To Any Size Disaster.

    Spring Cleaning Tips for a Safe Work Environment

    2/24/2021 (Permalink)

    clay potted flower sitting on window ledge with a bottle of cleanser and green rag Spring cleaning isn't just for the home, ensure your workplace is cleaned and sanitize to help keep employees safe from COVID-19

    Many plan to clean their homes during the upcoming spring months.  After being cooped up during the winter with heater running, limited outdoor ventilation, spring is the perfect time to clean.  But it's more important than ever to take the annual tradition of thoroughly spring cleaning the home or workplace as seriously as possible.  The following is an article I found to be very informative regarding workplace cleaning taking into account COVID-19  From Amtrust Financial :

    Spring cleaning is an essential task to get the home tidy, organized and can even improve the health of the household by removing common asthma and allergy triggers that worsen this time of year. Employers should also take part in spring cleaning chores to not only eliminate dust and grime from the workplace, but also to create a safe, healthy environment that helps reduce employee illnesses and injuries.

    The Importance of a Clean Workplace in the Time of COVID-19

    Maintaining a clean workplace is essential to the health, wellness and safety of your employees. A tidy, clutter-free environment helps reduce injuries, boosts morale and productivity, and ensures employees are motivated to perform their duties more effectively. Additionally, sanitary offices, public spaces and restrooms help keep workers healthy, reducing the use of sick days taken and the loss of productivity that comes along with them.

    The recent coronavirus, known as COVID-19, has had a major impact on people and businesses around the world since it was first detected in Wuhan, China at the end of December. As you start thinking about your spring cleaning checklist this year, there are a few extra precautions to take that can help keep workers safe and healthy – and help stop the spread of COVID-19. These include:

    • Clean first, then disinfect. Cleaning removes dirt and germs from surfaces, while disinfecting uses chemicals to kill germs. Before applying those chemicals designed to disinfect, first wipe down surfaces using soap or a detergent.
    • Properly disinfect surfaces. Once surfaces are thoroughly cleaned, disinfect using a diluted bleach solution, alcohol solution with at least 70% alcohol, or a common EPA-registered household disinfectant.
    • Take extra care to clean regularly touched objects. In addition to wiping down surfaces like desks and bathroom countertops, make sure to disinfect items employees commonly touch throughout the day, like doorknobs, light switches, refrigerator doors, microwave doors, phones, chairs, etc.

    It’s also a good idea to require staff to wash their hands thoroughly – and often. Additionally, now is the time to make sure your business continuity plan is updated to keep operations running smoothly following an unforeseen event that could potentially close your doors, such as COVID-19.

    Spring Cleaning Tips for a Safe Work Environment

    Hazards can be found in any type of commercial establishment, from office buildings and retail outlets to machine shops and five-star restaurants. As you welcome in the warmer spring weather, it’s the perfect time to take a look around your small business and identify the areas that could use some sprucing up, as well as identify the areas that could increase risk of injury for your employees. A few workplace cleaning tips to keep in mind this spring include:

    Clear the clutter

    A workspace littered with boxes, bags, equipment, piles of paper, etc. can easily heighten the risk of trips, slips and falls among employees or customers. It’s especially important to remove clutter from high traffic areas and stairs. As one of the most popular spring cleaning tasks is to get organized, do a thorough purge of any items cluttering up work areas, blocking exits or posing tripping hazards.

    Remove any potential fire hazards

    In addition to clutter increasing the risk for injury, it can also add to the risk for a fire. Stockpiles of papers and boxes on floors, desks, or file cabinets can pose a significant fire hazard, especially if they are located near sources of ignition. If any materials are considered to be flammable, they should be stored in designated areas.

    Store items properly

    As you’re working to clear clutter from your workplace, items that you’ll be keeping should be properly stored to avoid accidents or injuries. Heavy objects should be placed on waist-high shelves so they can be lifted with minimal bending or reaching. Boxes and other items should be stacked securely and maintained as low as possible to prevent things from falling or toppling over onto employees or customers.

    Deep clean the floors

    Throughout the year, you’re probably sweeping, vacuuming and/or mopping regularly as clean, dry floors are key in preventing slips and falls. However, during spring cleaning time consider getting any carpets, tile and other flooring professionally cleaned.

    Additional Commercial Cleaning Tips for Employee Safety

    Consider your cleaning chemicals

    Part of any good spring cleaning project will often include use of soaps, detergents, disinfectants, waxes, polishes and various other types of cleaning chemicals. In most cases, these are relatively benign and non-hazardous, however, none of them are good for the eyes. Safety eyewear is a good idea when mixing and using these items, as is the use of gloves to protect potentially sensitive skin. Additionally, some ordinary cleaning compounds can produce toxic gasses or liquids when mixed, so it’s important to only mix chemicals as instructed on the labeling for the chemical. Never assume two chemicals will mix together safely.

    Take caution when working at heights

    A thorough cleaning often includes windows, stairwells, high atriums or other areas not reachable from the floor. Always try to use pole-mounted brushes, squeegees or other aids to minimize the need to climb. If climbing is absolutely necessary, be sure to utilize only step stools with a sturdy hand hold to help maintain balance. Falls from ladders are a leading cause of injury in both the home and workplace, so minimizing all climbing should be a top priority.

    Check first aid supplies

    The changing of the season is the perfect reminder to check the state of your company’s first aid kit. Find out what items need to be restocked and get them ordered immediately. A first aid kit is a must in order to fulfill standard safety requirements, and they’re also essential for promptly attending to any type of minor workplace accident or injury.

    Schedule safety training

    All workers should be properly trained in safety procedures and cleaning protocols at the start of their employment. However, periodic training can help keep these processes top of mind for the entire staff, ensuring that information is better retained over time.

    Create a cleaning schedule

    Once your workplace is all tidied up and thoroughly cleaned, keep it that way throughout the year! Post written rules for cleanliness, including what types of cleansers and tools should be used, and assign out various tasks to ensure all employees are adhering to the schedule. Regular walkthroughs to inspect the state of the work environment are also recommended.

    Are you covered by your Insurance?

    2/22/2021 (Permalink)

    hand writing on a window over orange paint streak, "Are You Covered" If disaster strikes SERVPRO can help by working with your Insurance agent or adjuster.

    A question everyone should ask themselves, "Do I understand my homeowner’s insurance?"

    This is a question everyone should ask themselves, Do I understand my homeowner’s insurance Policy? 

    SERVPRO of West Riverside City has witnessed many who have a misunderstanding of how insurance coverage works or what is covered.  Protecting your home and valuables with coverage will give you more security if you have a good understanding.  Many policies are different and insurance carriers also have different guidelines or stipulations that you should be aware of.  After reviewing this article from Investopedia make an appointment with your insurance agent and have them go over your policy.  You will feel more at ease if damage occurs to you home or you experience water or fire loss and you understand exactly what is covered. 

    Here are a few tips from Investopedia  Homeowners Insurance Guide:  A Beginners Overview-by Troy Segal:

    • Homeowners insurance policies generally cover destruction and damage to a residence's interior and exterior, the loss or theft of possessions, and personal liability for harm to others.
    • Three basic levels of coverage exist: actual cash value, replacement cost, and extended replacement cost/value.
    • Policy rates are largely determined by the insurer's risk that you'll file a claim; they assess this risk based on past claim history associated with the home, the neighborhood, and the home's condition.
    • In shopping for a policy, get quotes from at least five companies, and definitely check with any insurer you already work with—current clients often get better deals.

    The article covers "What a Homeowner Policy Provides"

    Some key takeaways:

    • If you experience damage from fire, lightening, vandalism and other covered disasters you can be compensated for repairs or rebuild. 
    • If maintenance on your property is lacking it can impact coverage, such as roofing that may need to be replaced.  If rain causes a leak due to this, it may not be covered.  It is important to keep up the maintenance of your home and keep records of those updates. 
    • Most contents within the home would be covered if destroyed or damaged. 
    • It is advised that you check with your insurance agent regarding coverage for valuables such as jewelry.  There may be a dollar limit and additional coverage may be needed. 

    The article also discusses the "Different Types of Homeowners Coverage":

    There are essentially three levels of coverage.

    Actual cash value

    Actual cash value covers the cost of the house plus the value of your belongings after deducting depreciation (i.e., how much the items are currently worth, not how much you paid for them).

    Replacement cost

    Replacement value policies cover the actual cash value of your home and possessions without the deduction for depreciation, so you would be able to repair or rebuild your home up to the original value.

    Guaranteed (or extended) replacement cost/value

    The most comprehensive, this inflation-buffer policy pays for whatever it costs to repair or rebuild your home—even if it's more than your policy limit. Certain insurers offer an extended replacement, meaning it offers more coverage than you purchased, but there is a ceiling; typically, it is 20% to 25% higher than the limit.

    It’s a good idea to compare coverage with different Insurance companies.  If premiums seem cheaper with one company, it could mean some coverage may be lacking.  It's important to compare prices and coverage!

    Should you experience damage from water or fire, remember to contact SERVPRO of West Riverside City before submitting a claim.  We can help determine from our free inspection whether the damage might be covered by your insurance and if it is worth the claim based on your deductible.  We are here to help.  We can make it, "Like it never even happened."

    SERVPRO of West Riverside City


    Local Experts Are in Your Corner When You Need Home Restoration | SERVPRO of West Riverside City

    2/17/2021 (Permalink)

    insurance document titled claim form The sooner they can get the repair process started, the better the outcome is likely to be.

    Every homeowner who files an insurance claim for home repair and restoration in 2021 will have one thing in common. What is it?

    The sooner they can get the repair process started, the better the outcome is likely to be.

    Homeowners' insurance claims vary widely in type and severity. Sometimes they’re from severe weather issues, like wind, hail and rain. They can also be caused by home accidents and appliance malfunctions.

    The level of damage can vary, too. Sometimes homeowners need help repairing basement water damage or repairing mold damage. In other cases, the repairs and restoration work needed is more extensive.

    Why Timing Matters

    So, you may be wondering why starting early to repair damage to your home is so important.

    Some types of home damage only grow worse over time. And the process progresses faster than you might expect.

    For example, water damage can cause wood to warp within days. And the smoke, soot and water damage resulting from a fire worsen over hours and days. You can even notice the first signs of mold within a few hours. The longer these problems persist, the more difficult it is to remediate and repair them.

    Move Fast When You Need Home Restoration

    Your local SERVPRO team understands why it’s so important to get your home restoration process moving quickly. We’re always prepared to help you when an emergency arises.

    You can reach out to our team at any time when you need home restoration and repairs. We’ll answer 24⁄7 to help you get the process started. You can trust us to be here when you need our help.

    Beyond speed, there are plenty of other reasons, so many residents trust us to do their restoration work.

    Our technicians are educated experts. Our technicians are passionate about providing the best services and work possible. That means they’re consistently going through training and earning certifications. They bring that knowledge to work on your home.

    Our teams use proven, leading-edge technology. We’re connected with a nationally known and trusted brand. That means we have access to some of the best restoration technology available today.

    We are a local business. We are members of the local community. That means when you call us, you’re calling friends and neighbors who are ready and prepared to help you when you reach out.

    If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 24⁄7 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

    Have You Considered SERVPRO for Your Commercial Cleaning Services?

    2/15/2021 (Permalink)

    white back with green lettering Contact Us Contact SERVPRO of West Riverside City for one time cleaning or as needed. 951-351-8033

    SERVPRO franchise professionals offer cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

    We are Here to Help® Get Your Business Back to Normal

    SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

    SERVPRO can respond quickly and effectively to help minimize business interruption to your company.

    SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

    The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum.i These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well.ii

    The CDC also recommends regular cleaning of the following areas/items:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevators and Escalators
    • Playground Equipment
    • Fitness Equipment

    SERVPRO professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

     i https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html

    ii https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

    iii https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

    iv https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html 

    Keeping the Work Place Safe

    Encourage your employees to...

    • Stop shaking hands – use other noncontact methods of greeting
    • Clean hands with sanitizer or wash their hands frequently
    • Avoid touching their faces and cover coughs and sneezes
    • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
    • Increase ventilation by opening windows or adjusting air conditioning

    Be Careful with Meetings and Travel

    • Use videoconferencing for meetings when possible
    • When not possible, hold meetings in open, well-ventilated spaces
    • Consider adjusting or postponing large meetings or gatherings
    • Assess the risks of business travel

    Handle Food Carefully

    • Limit sharing food with others
    • Strengthen health screenings for cafeteria staff and their close contacts
    • Ensure cafeteria staff and their close contacts practice strict hygiene

    Stay Home if...

    • They are feeling sick
    • They have a sick family member in their home

    About Coronavirus

    The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”)iii is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.iv

    SERVPRO of West Riverside City is trained in adhering to the highest cleaning and sanitation standards.

    5 Ways to Keep Safe During Lightning Storm

    2/10/2021 (Permalink)

    dark skies and lightning, with lightning tips Lightning can be very dangerous, Call us if you have questions or are impacted by lightning or flooding. We're here to help!

    Each year in the United States, there are about 25 million cloud-to-ground lightning flashes and about 300 people struck by lightning. ¹?

    Those are some sobering statistics you may want to keep in mind the next time you are trying to decide whether to play one more hole of golf or hike an extra mile when a potential storm may be brewing.

    While summer is commonly known as the peak season for thunderstorms and lightning, such storms can strike any time and in almost any location year-round. The following guide and tips can help you and your loved ones stay safe and secure should you be caught in a lightning storm.

    • How Should I Protect Myself?

    It is important to understand that there is no safe place outside during a lightning storm. If thunderstorms are expected, you should stop any outdoor activities quickly — even if you are still mowing the lawn or enjoying a picnic. Many lightning casualties occur because people fail to seek shelter soon enough. Keep an eye on local weather conditions and have a plan if thunderstorms are expected. Your home’s best protection against a lightning strike is a lightning protection system. In order to find out more you can contact a certified lightning protection specialist for information.

    • What if I am Outside During a Storm?

    As soon as you hear thunder, stop all outdoor activities and get into a building or a hard-topped vehicle for safety. It may be tempting to get into a golf cart or a lean-to, but those will not provide adequate protection. If you absolutely cannot get to safety, try to stay away from open fields, hilltops, tall trees or other tall objects. Go to the lowest place possible, such as a ravine or valley, and squat in a baseball catcher’s position — with your heels touching, ears covered, and head between your knees. Minimize contact with the ground and do NOT lie flat. You should avoid water and anything metal, such as golf clubs or bicycles.

    • What if I am Driving?

    Exit the road or highway you are on and park in a safe location. Stay in the vehicle and turn on emergency flashers until the storm subsides. Avoid touching metal or other surfaces that can conduct electricity.

    • What if I am Indoors?

    You may think that watching television or shopping on-line are good ways to pass the time during a storm, but your best bet is to unplug televisions, computers and any other high-value electronics well before the storm hits. Once the storm begins, do not touch any electrical equipment or cords, including corded phones. It is OK to use cellular or cordless phones during the storm. Be sure to stay away from windows and doors and do not go on porches. Also avoid taking baths or showers during storms. Water is a conductor of electricity so if a lightning strike hits your house during a storm, it may travel through water and shock you in the bath or shower.

    • What if My House is Hit by Lightning?

    If you think your home has been struck by lightning call 911 immediately and evacuate if you see fire or smoke. You may want to ask your local fire department to check for hot spots in your walls. If you use gas for heating and cooking, contact your gas company or a licensed contractor to conduct a leak test before re-entering your home. Gas system components have been known to sustain punctures as a result of direct or nearby lightning strikes.


    ¹NOAA, http://www.weather.gov/lightning

    Contact SERVPRO of West Riverside City

    We can help when storms hit!  Whether its damage from lightning, rain, wind, or flooding we have the knowledge and experience to help.

    Call us 24/7 


    Let Us Help You Worry Less When a Fire Strikes in your Riverside Business

    2/8/2021 (Permalink)

    orange diagram of exit routes For the safety of your employees, establish escape routes within your map.

    Worrying about the cleanup and restoration can be stressful, and many business owners are left with a feeling of helplessness and uncertainty.

    SERVPRO Franchise Professionals know restoring peace of mind is just as important as restoring property.

    This blogprovides information on the steps to take in an effort to prevent costly secondary damage to your property and possessions should a fire strike your home or business. It also reinforces the importance of being prepared and having a fire escape plan in place.

    Your local SERVPRO’s Franchise Professionals want to be there in your time of need, helping you and your customers piece their lives back together.

    Our goal is simple:

    In an emergency situation, like a building fire, every second counts. How quickly you respond could depend on how prepared you are before the emergency. Emergency planning and training directly influence the outcome of an emergency situation. Facilities with well-prepared employees and well-developed plans are likely to incur less structural damage and fewer or less severe employee injuries.

    Local Exits

    During a fire, the highest priority it getting everyone out of the building, which means having an emergency escape plan. You should establish two escape routes that move people outside simply and efficiently. Then, you should highlight these routes on a clearly marked map. This map should be displayed as well as included in the written plan. Don't forget to designate a meeting spot outside of the building to gather everyone after evacuation; that way you can make sure everyone is accounted for and regroup. When choosing emergency exits, consider the following recommendations.

    • Exits should be clearly marked as well  
    • Exit routes should be wide enough to accommodate the number/volume of evacuating person
    • Exit routes should remain unobstructed and clear of debris at all times.

    Assign Duties

    A fire escape plan should also include which people are to be doing what during an emergency. Each unique situation may require different or specialized roles, like safety protocols specific to a lab. However, there are some basics that are almost always covered:

    • someone in charge of communications; this includes being in charge of contact information
    • section leaders who may be in charge of rounding people up to leave and keeping count
    • someone designated to call 911 or coordinate with the authorities
    • someone in charge of contacting and overseeing fire remediation services

    Train Employees

    If you want your plan to run smoothly, you should practice. Your employees need to be familiar with the plan to optimize safety. Make sure to simulate an emergency fire situation and use the evacuation routes at least twice per year. Include education about stopping, dropping and rolling- a technique used if your clothes are on fire. Additional fire safety tips include getting low to avoid inhaling smoke and testing door handles before grabbing them.

    Emergency preparedness is essential for the safety of any workplace or commercial space. As a responsible business owner you should put together a fire escape plan as soon as possible, and keep it current as time rolls on.

    If you are prepare drawings that show evacuation routes and exits, post them prominently for all employees to see.  Once an escape plan is created, it should be practiced to help familiarize staff with emergency exit routes.  It is important to talk to your local fire department, as local codes may require more frequent drills for various facilities.

    Your local SERVPRO Franchise Professionals can help with emergency planning by establishing an Emergency READY Profile, (ERP), for your facility. For more information about the ERP or emergency planning, contact:

    SERVPRO of West Riverside City 


    How To Properly Maintain Your Riverside Commercial Irrigation System

    2/3/2021 (Permalink)

    Basic Irrigation Maintenance

    Having a properly maintained irrigation system is essential to the well-being of your commercial property. By relying on this technology to water your lawn and plants, you can save a significant amount of time while enhancing the appearance of your business’s exterior. To consistently keep your Riverside, property in top condition, it’s crucial to maintain your irrigation system properly. Here are some basic irrigation maintenance guidelines that can help you preserve the appearance of your commercial property.

    Schedule Regular Inspections

    To confirm that everything is in working order, be sure to schedule a regular checkup with your landscape company. During scheduled maintenance, your landscaper can inspect any of the following areas:

    • Sprinkler heads
    • Valves
    • Nozzles
    • Pipes

    In addition to examining these parts, a professional may give your irrigation system a good cleaning to keep it in proper shape. Remember to schedule these inspections at least twice a year to ensure that there are no leaks or other issues that may lead to sprinkler flooding.

    Use in Moderation

    To ensure that your irrigation system is at its best, always use it in moderation. Save your sprinklers for dry days only and don’t let them run all day long. Instead, try to set your irrigation timers to go off in the early morning, preferably between 4 a.m. and 10 a.m. Not only can this irrigation maintenance strategy ensure that you don’t get your customers wet, but it also allows the water to reach down to your grass’s roots without being affected by intense sunshine or high winds.

    Perform a Plant Audit

    Be sure to give your plants the right amount of attention when running your sprinklers. Newer plants need more nourishment than older plants, so adjust your irrigation timers accordingly. This ensures that your plants aren’t overwatered and keeps sprinkler flooding at bay.

    Maintaining your irrigation system is a crucial part of your job. However, if your sprinkler system causes any water damage despite your best irrigation maintenance efforts, be sure to call commercial building restoration services to bring your business back to normal.

    Contact SERVPRO of West Riverside should you experience water damage from irrigation that has caused damage to your commercial building.  We are experienced with commercial building and have years experience with water damage. 

    SERVPRO of West Riverside City


    What is Really Going on Behind Closed Doors

    2/1/2021 (Permalink)

    a young hand holding the hand of an elderly person We are here to help for those sensitive situations.

    What do all the following have in common?

    Crime Scene Clean Up, Meth Labs, Vandalism, Unattended Deaths, Flooding, Sewage, Smoke Damage, Mold, Hoarders, Infectious Disease Contamination, Bat Guano, Homeless Encampment Clean Up, Medical Waste, Industrial Accidents, Animal Feces, Suicide and Flooding  

    They are ALL Bio-hazards!!! 

    Unfortunately, bio-hazard claims tend to be very expensive. Most of us do not plan to handle a bio hazard situation. Whether you are a homeowner, insurance agent, property manager or real estate broker some of the issues you are apt to face include: 

    • Health & Safety of occupants/insured 
    • Cost to clean the bio-hazard 
    • Response times of cleaning company—longer response times increases damage and cost 
    • Selling or renting a property after a bio-hazard/stigmatized properties 
    • Stalling sales time 
    • Disclosure issues and liability 

    What can you do about it? Well, it is nearly impossible and quite unimaginable to plan for a bio-hazard situation, but here are some tips that may help: 

    Have a plan and a reliable company you can turn to in a time of crisis.

     Know who to call?---I hear SERVPRO is very GOOD  

    • Faster response times will limit and/or reduce damages. 
    • Use certified and reputable vendors with bio-hazard experience and training in order to reduce liability and overall cost. 

    Remember to have compassion for the clients 

    • Keep in mind that clients are often traumatized by these incidents. 
    • Fast restoration response times go a long way towards helping clients move forward emotionally. 
    • Use professional vendors that are trained to treat clients with compassion. 

    Find out about the procedures and relative costs of a bio-hazard clean up 

    • Bio-hazards can be one of the most expensive claims, but if you have an idea of what your restoration vendor will be doing it will help you to understand the costs better and guard against bad vendor price gouging. 
    • Use vendors that have a scientific and approved protocol for addressing a bio-hazard 
    • Check out this link to The Insurance Journal to get an idea of what procedures are followed by professional bio-hazard restoration vendors. 

    Dealing with a biohazard can be very traumatic and at times confusing. SERVPRO is a specialized vendor that is trained and certified to deal with bio-hazard situations. If you have questions concerning bio-hazard issues, give us a call at 951-351-8033 and we will be happy to answer any of your questions.

    SERVPRO of West Riverside City has the certification to handle BIOHazard, bloodborne pathogens, or infectious disease.  We can handle all emergencies.

    SERVPRO of West Riverside



    Do you Have a Septic Tank in your Riverside Home?

    1/27/2021 (Permalink)

    Animated drawing of septic tank SERVPRO of Riverside City has the certification to handle sewage leak. We are here to help!

    We don't run into too many septic system overflows in this part of Riverside, but if you happen to live or have a property in a rural area, for sure you have an idea about how septic tanks and the septic systems work.

    One way you’ll know if it’s maintained properly is if you don’t smell anything unpleasant coming from it. Now, there are a number of crucial do’s and don’ts to live by to ensure that your septic tank will last for as long as possible and that your septic system works the way it should. Here they are.

    DO use high-quality toilet tissue only.

    When shopping for toiletries, pick a toilet tissue that’s been proven to break up easily when wet. This way, it won’t cause any trouble when it’s already in your septic tank.

    DO keep trees away from the septic system.

    There are trees which have roots that grow and extend aggressively. They should be kept far from the septic system to avoid any damage. You can plant grass instead in the drainfield area to prevent and minimize the instances of soil erosion.

    DO divert rainwater away from the drainfield.

    When the drainfield is soggy, it would have challenges in absorbing liquid wastes. To prevent this, landscaping and foundation drains should be planned and executed accurately. Consult a professional regarding this matter.

    DO perform regular maintenance.

    Make sure your septic tank is maintained every one to three years by a professional. Now, the frequency of having your septic tank pumped will depend on its size, the amount of solids that go into it, and the volume of wastewater. It’s best to consult a professional again to know how often you should have your septic tank maintenance done.

    DON’T allow an excessive amount of water to be discharged into the septic system.

    It will cause the system to back up and will also affect the biological balance within the septic tank.

    DON’T dump grease down the drain.

    Grease can build up in the septic tank and plug the sewer pipes. So be sure it doesn’t find its way on the drain by having a separate container for it.

      Have you Experienced Septic Tank Issues?  Here's what you should know

    Watch out: sewage spills contain contaminants that can cause serious illness or disease. Disease causing agents in raw sewage include bacteria, fungi, parasites, and viruses and can cause serious illnesses including Hepatitis A.

    If a building has been flooded by sewage or wastewater there may be unsafe electrical wiring, bacterial and pathogen hazards, mold hazards, even unsafe mechanical systems.

    • Turn off electrical power in the area that has been flooded if there is any chance of electrical wires, extension cords, or electrical appliances or fixtures coming in contact with standing water or wet materials
    • Vacate sewage-contaminated areas right away. Areas of sewage spill should not be occupied by people who are not wearing appropriate protective equipment as they are dangerous:
    • Stop flushing toilets
    • Turn off running water that is sending water into the drain system (clothes washer, sinks etc)

    If the sewage or wastewater are being spread by water from a burst plumbing supply or hot water heating pipe, turn off the water to the building and if needed for safety or to stop further you may also need to turn off the (hot water or steam) heating system.

    Items that have been soaked and are not salvageable may best be placed outdoors. By removing wet and contaminated materials from the building it may be easier to inspect, repair leaks, and clean the building itself.

    Watch out: do not handle sewage-contaminated materials without proper personal safety protection: there are bacterial, pathogenic, respiratory and infection hazards.

    • Act promptly.
    • Watch out: The longer that sewage waters remain in a building or on its contents the greater the chance of spreading illness or disease and the greater the chance of causing a costly mold contamination problem in addition to the sewage problem. High indoor moisture caused by standing water can cause mold contamination to form on other building surfaces even if they were not directly wet by the sewage spill.
    • Don't panic: while prompt action is needed as we just explained, don't be in such a rush that you do something dangerous. Also, if you sound terrified when calling a contractor for assistance the result may be the imposition of inappropriate or costly steps.
    • Call a professional water damage restoration authority - For other than a trivial spill on a tiled bathroom floor you may need help from a professional water damage or restoration company.
    • Notify your insurance company that there has been a sewage spill in the building
    • Notify your municipal authority or sewer department if your home is connected to a public sewer
    • Contact your local health department for advice if your home is connected to a private septic system

    SERVPRO of Riverside City has the certification to handle sewage leak. We are here to help!

    Chemical Drain Cleaners: Should They be Used on Your Riverside Home?

    1/25/2021 (Permalink)

    drawing of main line with toilet and sink There are some drawback using chemical drain cleaners, be informed!

    Are you pouring and flushing the wrong things down your pipes? Have you ever had water damage at your property because water was coming out of your toilets, bathtubs, or sinks?

    Most water damage at times is caused due to the fact that a main line got clogged. If it's an indoor blockage, it could have occurred because of heavy materials or objects being flushed down into the drain. Blocked drains are often caused by sanitary products, paper towels or other hard to flush materials which can clog pipes and obstruct drains.

    When you pour grease down the drain it sticks to the inside of your pipes and the pipes in the street. This can cause the entire pipe to become clogged over time. Other oil-based products are also dangerous to pour down your drain, such as... cooking oil, salad dressings, butter, mayonnaise, and fat. 

    Are Chemical Drain Cleaners the Best Option?

    A clogged drain has frustrated residents of homes across Riverside City. The fast and easy solution is to pour a bottle of commercial drain cleaner down the problem drain to clear away the blockage. Do they work? Can they damage your home's pipes? Here are some facts and a few tips on alternatives:

    Chemical Drain Cleaners

    Widely-used and powerful, chemically-based cleaners (caustic, oxidizing, and acid types) can help open up a partially clogged drain. They work by generating heat to break down a clog until it can be flushed out. However, there are drawbacks to their use:

  • They often just move clogged material farther down a drain pipe, where it can re-accumulate or cause a sewage backup that requires professional sewage cleaning services.
  • The chemical gel can settle and corrode pipes if it's unable to push through a completely blocked drain.
  • If pipes are old or made of plastic, the cleaner's chemicals will warp and permanently damage them if used repeatedly.
  • Chemical cleaners are toxic and harmful to people, pets and the environment.
  • Alternatives to Chemical Drain Cleaners

    There are safer ways to clear blocked drain pipes. Mechanical options include flexible drain snakes or augers. Available in manually-operated, hand-cranked, battery-operated and electric models, this device can successfully clear drains without resorting to calling in a professional.

    Enzymatic drain cleaners use bacteria or enzymes to devour organic materials like the hair, soap and food waste that collect and clump in drains. Although this biological option requires more time to clear a clogged drain — typically 24 hours — it's non-toxic and environmentally safe.

    There are many home remedies, including the use of clothes hangers, wet/dry household vacuums and various mixtures of natural ingredients like salt, baking soda, vinegar and boiling water. All are effective depending on the severity of the clog.

    Whether in the kitchen or bathroom, there are a range of proven solutions to stubborn blocked drains. With mounting concerns about health and the environment, chemical drain cleaners should be the option of last resort.

    Flood Insurance, what you should know living in Riverside County

    1/20/2021 (Permalink)

    street flooded with water It may be necessary to purchase flood insurance policy to protect your investment from floods.

    Many do not realize that flood damage is not typically covered by homeowners’ insurance policies, so it’s important to have an understanding. 

    We hope this information serves as a helpful resource. 

    It may be necessary to purchase flood insurance policy to protect your investment from floods. Just because you haven’t experienced a flood in the past, doesn’t mean you won’t in the future.

    Here is some information from Riverside County Flood Control and Water Conservation District

    National Flood Insurance Program

    The National Flood Insurance Program, or NFIP for short, offers flood insurance, which can be purchased through the insurance agent who handles your homeowners’ insurance policy. Rates are set and do not differ from company to company or agent to agent. These rates depend on many factors, which include the date and type of construction of your home, along with your building’s level of risk.

    What's included with building coverage:

    • The insured building and its foundation
    • The electrical and plumbing systems
    • Central air conditioning equipment, furnaces and water heaters
    • Refrigerators, cooking stoves and built-in appliances such as dishwaters
    • Permanently installed carpeting over unfinished flooring
    • Maximum coverage is $250,000

    What's included with content coverage:

    • Clothing, furniture and electronic equipment
    • Curtains
    • Portable and window air conditioners
    • Portable microwaves and dishwashers
    • Carpeting that is not already included in property coverage
    • Clothing washers and dryers
    • Maximum coverage is $100,000

    What's not Covered:

    • Damage caused by moisture, mildew or mold that could have been avoided by the property owner
    • Currency, precious metals and valuable papers such as stock certificates
    • Property and belongings outside of an insured building such as trees, plants, wells, septic systems, walks, decks, patios, fences, seawalls, hot tubs and swimming pools
    • Living expenses such as temporary housing
    • Financial losses caused by business interruption or loss of use of insured property
    • Most self-propelled vehicles such as cars, including their parts

    NFIP flood insurance policies are available to homeowners, renters, condo owners/renters, and commercial owners/renters.

    How Do I Find Out if I’m in a Flood Zone?

    The Federal Emergency Management Agency maintains official flood zone maps, which designate areas with the greatest risk of flooding. To find the designation for your home in Riverside County, go to FEMA’s Map Service Center and enter your address. Note: If you have a hard time loading the FEMA map, a more user-friendly version is available here.

    FEMA’s flood maps display more than a dozen category codes, but they all fall into one of three main zones:

    1. High-Risk Zone

    This is any area with a FEMA map code beginning with the letters A or V. It’s also referred to as the “100-year floodplain.” Each year, this zone has a 1% chance of experiencing a catastrophic flood. If you’re in a high-risk flood zone, flood insurance is usually required. Unfortunately, flood insurance is most costly for homes in high-risk zones.

    1. Moderate-to-Low-Risk Zone

    This is an area with a FEMA map code beginning with B, C, or X. It is also referred to as the “500-year floodplain.” This zone has a 0.2% chance, each year, of a destructive flood event. Flood insurance is not mandatory in this zone, but it is still strongly encouraged. Flood insurance is considerably less expensive for this zone than for high-risk zones, especially when compared to the costs of storm damage cleanup after a devastating flood.

    1. Undetermined-Risk Zone

    These areas may have a FEMA map code beginning with the letter D, or they may have no FEMA flood code. This doesn’t mean your home won’t flood. Heavy rainfall frequently causes flash flooding in all parts of the country.

    There are many reasons you might want to know your property’s official flood zone designation: You may be considering selling your house, or maybe you’ve been thinking of buying flood insurance. In any case, understanding your risk level is key to protecting your home from flood damage.

    Check out this link to look up your home or business


    For more information, contact your insurance agent

    Visit FloodSmart or the National Flood Insurance Program (NFIP)

    How to Prevent Work Related "Accidents" Due to Lack of Sleep

    1/18/2021 (Permalink)

    Two men standing behind a model of an office. Should your business experience a loss, we are a phone call away. 951-351-8033

    One thing most of us can relate to is being tired.

    Our lives are busy and sometimes we feel like there are not enough hours in the day to get through our to-do lists. One thing I hope we can all learn to agree on is that being sleepy really is a hazard and sometimes can be quite dangerous in the workplace. Lack of sleep can lead to multiple consequences that may have a huge effect on us, our work, and our coworkers. Sleepiness can lead to:

    • Accidents can happen no matter what, this is why they are called “accidents”. However, we put many precautions in place to help prevent accidents from happening. Getting enough sleep is a good way to do your part in preventing an accident.
    • Memory Issues can cause many problems for you in the workplace. Being well-rested and at the top of your memory game will be appreciated by your coworkers and your customers. It’s quite normal to forget once in a while but if you are sleep deprived, your memory loss may very well be affecting your work.
    • Difficulty with Thinking and Concentration this can also be an annoyance to you and your coworkers when you are all trying to do the best job you can do. When you are well-rested, you are more likely to do a better job.
    • Mood Changes can be difficult for you, your coworkers, and can be detrimental to your customers. Being well-rested can limit your mood changes and keep you more consistent.
    • Weakened Immunity definitely affects your workplace. When your immune system is weak, you are likely to get sick more often. This may keep you from work which puts more pressure on your coworkers to pick up the slack. 

    Having one, let alone several, of these side effects from lack of sleep can be dangerous in the workplace. Please be mindful of taking care of yourself by resting when your body and mind are tired. This not only protects you but could possibly prevent you from inadvertently making a bad decision or causing an accident that could affect someone else.

    Accidents can also impact the business whether it be productivity or damage to the facility.  Incidents can happen in the lunchroom causing property damage.  

    Should your business experience a loss, we are a phone call away.

    SERVPRO of West Riverside City, 

    We can be reached 24/7 at 951-351-8033.

    Check out our Website:


    Why SERVPRO? We Strive to Minimize Interruption to Your Riverside Life

    1/13/2021 (Permalink)

    banner with fire/orange flames, water/green background with water drops, mold/with yellow mold spurs SERVPRO of West Riverside City has a solution for every kind of disaster that strikes and damages your home. Call (951) 351-8033

    With a keen understanding of the challenges our Riverside, CA customers face after water, fire, mold, or storm damage, our team is committed to turning trauma and chaos around quickly and compassionately.

    The ability to provide wrap-around mitigation, remediation, and rebuilding services minimizes the stress for our customers. You can engage just one highly-qualified contractor to take your home from devastated to “Like it never even happened,” using our Institute of Inspection, Cleaning and Restoration Certification (IICRC)-trained managers and technicians.

    Water Damage

    Regardless of the source, water damage in Riverside brings your day to day household agenda to a halt. Waiting even a day or two before starting mitigation and remediation efforts exposes the structural components inside your dwelling to progressively more severe damage. Postponing a professional assessment and follow-up recovery work also increases the risk of mold growth and damage, causing even more damage to the many organic surfaces in your house.

    One call delivers an experienced and caring crew of SERVPRO IICRC-certified managers and technicians to your door. Our employees can handle any residential water damage scenario.  From finding the water main shut off to opening the door for you and your family when you return to a fully remediated and rehabbed home, we have you covered. Our service vehicles carry all the equipment needed to commence and complete a water mitigation and remediation job. As our project manager and estimator assess the damage, they create a project plan. Then our Water Damage Restoration Technicians (WRT) are ready to start water removal tasks without further delay.

    Throughout the project, we measure moisture levels and use thermal imaging to find any pockets of migrated water. At times we must use controlled demolition strategies such as flood cuts in drywall or weep holes in ceilings.  The initial moisture data forms the baseline for drying goals we meet with a configuration of air movers, heaters, and dehumidifiers.

    Fire Damage

    The aftermath of fire damage in Riverside is almost too much for a homeowner to process. It is nearly impossible for someone unused to the destruction a blaze can inflict to know where to start the cleanup. Fire residues are also highly toxic, dangerous to handle without personal protective equipment (PPE), and challenging to clear away with ordinary household tools and products. We are uniquely qualified to help members of our community recover from the effects of a fire, no matter how it started or how extensive the damage.

    Fire damage mitigation and remediation typically start with removal of the water and chemicals the fire department used to quell the flames. The multiple certifications SERVPRO employees hold from the IICRC are of great benefit to our customers, as our crews efficiently manage first the water and then the soot removal. The assessing crew chief puts together a thorough task agenda, and our Fire and Smoke Restoration Technicians (FSRT) match cleaning products and tools to the varying types of soot found throughout your home.

    Lighter ash vacuums up well, and dry sponges remove traces on both horizontal and vertical surfaces. Thicker, sticky soot from slow-burning electrical cords or fabric and padding needs help from cleaners with surfactants and wetting agents to break up the coating. Agitation also loosens this type of soot, and cloths or damp sponges wipes it away. Protein-based deposits from the grease and food in a kitchen fire adheres tightly, thin but extremely malodorous. Abrasives and solvents might be needed to remove this common residue.

    Mold Remediation

    Finding mold damage in your Riverside home can be a stomach-churning moment for a homeowner. The media shares frightening information about household mold infestations, and you might be fearful that the mold could expose your family to the risk of health effects. We recommend you speak to your health care provider about any concerns you have concerning molds and health effects. We are ready to devise a plan to remediate any structural harm a microbial infestation caused.

    When the SERVPRO mold remediation crew assesses the fungal growth in your home, we look not only for visible organisms but also consider whether the mold colony also extends behind walls and above ceilings. Mold spores need only water, a food source, and oxygen to thrive, not light.

    Once we establish the spread of the mold, we contain the area. Using durable plastic sheeting to partition the affected space, we seal off the area employing the negative pressure of an air scrubbing machine. Mold scrapes and brushes off solid surfaces. We add a soda blasting option to clear mold from porous materials, scouring off the growth, and interfering with the continued growth of deeply embedded hyphae, the “roots” of mold.

    We vacuum up debris and residues, bagging them with the moldy material for hazardous waste disposal. Final surface treatment with  EPA-registered antimicrobials completes the job. The procedure we use, developed by the Environmental Protection Agency (EPA), eliminates current mold colonies. To inhibit the return of mold growth, you must manage the moisture in your home.

    Storm Damage

    Strong winds and flash floods can cause flood damage to Riverside home. Trees and utility poles crush roofs and destroy siding when winds knock them over. Fire damaged land, causes the supersaturated ground to loosen roots and also results in landslides. Breaches in your home’s exterior permit substantial quantities of water to invade, flooding several levels before pooling on your property.

    Severe storm damage requires the help of SERVPRO’s disaster responders. Fast action is needed to secure your home with tarps and boards, preventing additional rain from entering. An experienced project manager assesses the scene and devises a plan to contain and remove the collected water. The fluid is designated as highly contaminated, often containing sewer backup and debris from overland flooding. Human and animal pathogens may be in the mix, and it is essential that we contain and dispose of the fluid containing them as required by local rules.

    We use submersible pumps and high-efficiency wanded extractors to evacuate the flooding. Both types of equipment operate without the need for your electricity, using gas and generator-powered if needed to prevent delays. We use thermal scanners to locate trapped water and employ controlled demolition techniques like flood cuts for fluid release and to enhance structural drying. After the floodwater is gone, our technicians use EPA-registered antimicrobials to sanitize the affected area. The space is then dried thoroughly using air movers, heaters, and dehumidifiers.

    SERVPRO of West Riverside City has a solution for every kind of disaster that strikes and damages your home. Call (951) 351-8033 for kind, compassionate, and highly skilled help.

    Identify These Water Issues Inside Your Commercial Building

    1/6/2021 (Permalink)

    Check If You Have The Following Water Failures In Your Building

    Water issues such as leaking pipes and clogged toilets can happen to any home in the Riverside, area. Unfortunately, these incidents also occur to rental units inside commercial property. These issues can escalate because there are multiple people using larger systems, which requires more inspections and maintenance. If you want to become a commercial property owner, expect to see the following water failures.

    1. Clogged Pipes

    The pipes throughout your building are designed to move enormous amounts of wastewater and resist strong conditions. Unfortunately, they can still become overwhelmed and clogged. Hair, fat, soap and other contents that accumulate over time are the most likely culprits behind clogs or toilet backup. Mineral elements can also gradually build up over wet surfaces to create blockage. If the system is running underground, tree roots can seek the sewer water, eventually clogging up the pipes.

    1. Leaking System

    Due to the extensive and complex nature of commercial property plumbing, leaking pipes, faucets and toilets are recurring problems. These systems can wear down and create vulnerable spots that leak. Even though the damage seems small, it can deteriorate into larger malfunctions and property damage. Leaks also signal greater plumbing issues that can be stopped early. Call a plumbing technician to fix the issue and an emergency remediation service to deal with the water damage.

    1. Damaged Plumbing

    Besides untreated leaks, there are other causes of damaged and broken pipes. For example, the higher pressure inside the plumbing system during winter can result in a pipe break. Additionally, tree root growth, improper maintenance and excessive clogging can also result in breaks. If the pipes are too old, they can suffer from corrosion, making them fragile and vulnerable. Schedule proper maintenance and contact professionals if tenants detect leaks and other issues.

    Commercial building owners deal with the same issues as those who own singular homes. Broken or leaking pipes, clogs and other issues appear on a larger scale, so it is important for you to get help immediately.

    You can count on SERVPRO of West Riverside City.  We can also help with a free Emergency Response Profile (ERP) to help identify where water shut-off valves are to minimize water damage.  It’s a free APP that can include any type of information needed during a potential disaster.  Call us for a free inspection and we can go over the ERP with you!

    What is the SERVPRO ERP?

    SERVPRO’s ERP is a system that helps businesses create a readiness profile for all of their locations to be prepared for any disaster. The ERP helps business owners create an Emergency READY Profile (ERP) for their facility, at no charge. The business owner works with SERVPRO to gather and document information that will become critical if a disaster strikes. It allows business owners to create customized, pre-organized profiles of their properties and locations so that in case of a disaster, we have access to any relevant documents and information immediately Once the ERP is created, business owners have access to their information 24/7 online and by using SERVPRO’s free smartphone app, creating a comprehensive emergency plan for the business. A comprehensive emergency plan contains critical information about the location of shut-off valves, fire suppression system controls, emergency contact numbers and more—information that can save emergency responders precious time and help contain damage and minimize injury.

    The SERVPRO ERP Creates Faster Responses

    With a profile in the ERP system, we can respond to your business emergency faster much quicker than if you had contacted us by phone. The system allows your call to be simplified to the press of a button, saving valuable time otherwise spent searching for phone numbers, relevant documents, and communicating the situation to us. Whether your emergency is water, fire or flooding, the ERP gets us out to your business faster, which can help minimize damage with faster reaction to the emergency.

    Our ERP Priority Response

    Some events, such as flash flooding, may hit many buildings and neighborhoods at once. This can cause resources to get tied up quickly, and we may have to delay our response to some inquiries. With the ERP system, you can avoid having to contact a representative and get your request in before others around you. The ERP app gives you priority response to any damage emergency you have. We’re dispatched faster to your location to start handling your issue right away.

    More Effective Responses with Prior Knowledge

    Having critical information such as breaker locations, water lines placement, floor plans, and inventories allow our trained technicians to do their work with unmatched efficiency. By giving us a wealth of information ahead of time, businesses help to ensure that any SERVPRO teams working on your business can better understand what they are working with and the job they are doing, without wasting precious time locations breaker boxes, lines, etc.

    Multi-Location Management Damage Control

    Many companies operate multiple locations, some of which may be damaged in an event while others remain unscathed or encounter different problems, depending on the situation. The SERVPRO ERP system allows businesses to create separate profiles for each business location, eliminating confusion and ensuring that more severely damaged locations are treated first.

    Damage of any kind can impact a business. SERVPRO of West Riverside City is ready to respond to your company's needs 24/7. If water, storm, flood, or fire damage has impacted one or more of your locations, or if you would like to learn more about our ERP system, call us at

    SERVPRO of West Riverside City


    Are You Ready for 2021?

    12/28/2020 (Permalink)

    the numbers 2021 in gold with green, blue red blurred lights in background,  We are hopeful for 2021! Go over your 2021 goals, and more importantly, include being prepared for emergencies.

    As a business owner, thinking forward to the coming year is critical to maintaining current goals and setting new objectives.

    People often look at New Year’s resolutions as personal goals like losing weight, being more attentive to loved ones, or giving back to the community. While all of those resolutions are important, people fail to look at New Year’s resolutions as it relates to their own business. From treating your employees well to creating a solid company culture, being introspective this time of year should extend personal life and move into your business world. The most savvy business owners take time each year around the holidays to reflect on successes, analyze failures, and set new goals for the year to come.

    December is often chaotic for businesses of all kinds. As such, it is imperative to be diligent in your efforts to shift focus to the year ahead. We suggest spending some time as many of your employees as possible in order to get feedback. In doing so, you will have a well-rounded idea of where to start your business resolutions brainstorming session. Consider the following as your write down your company’s New Year’s resolutions:

  • What is the industry as a whole doing differently that your company? Where do you see major trends going?
  • How is your competition identifying opportunities in the marketplace? What can you adopt from competitors who are doing well?
  • Who is an outstanding employee? How can you give them more responsibility moving forward?
  • What are the overhead costs in your organization? Are there any ways to cut that number down?
  • Does your office have a happy, positive mindset? Company culture is critical to productivity, is yours a constructive one?
  • The new year also signifies a fresh start. With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but now, you can prepare for it. The SERVPRO® Emergency READY Profile® (ERP) will help ensure you are “Ready for whatever happens.”

    In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes your local SERVPRO of West Riverside City Franchise Professional as your disaster mitigation and restoration provider, giving you access to over 45 years experience and a System more than 1,700 Franchises strong.

    The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO® READY App, this information is stored electronically and can be accessed using your mobile device making help just a few clicks away. Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

    Don’t wait until disaster strikes.

    Call your local Rep. Letty Mata at (951) 283-6573 to establish your Emergency READY Profile®, and be “Ready for whatever happens” in 2021.

    Riverside Fire Safety with your Children

    12/23/2020 (Permalink)

    black mother and father open door with little kids running out of the house Create an escape route by mapping out your home on paper. It’s important to know and understand all the possible points of escape.

    Most schools teach children about fire safety but have you had the opportunity to discuss the ins and outs with your child about your own fire safety plan in your home?

    It’s one of the most important discussions we should have and often do not have with our children. It’s actually a conversation that needs to be discussed multiple times, I would recommend once a month. It can be overwhelming and quite frankly a little scary for our children. If you have babies, it's important for you and your partner to have a plan for a child who is immobile. I have put together a few starter points to have with your family to help keep them safe in case of an emergency. Our goal here at SERVPRO is to help you in times of need. We want your family to be whole and happy. 

  • Create an escape route by mapping out your home on paper. It’s important to know and understand all the possible points of escape.
  • Have a plan to meet in a specific spot outside the home if your child needs to escape separately from you. If a neighbor or friend's home is close by, I recommend using their property. Again, be sure to use a meeting spot that is close without having to cross a street. Your child may be disoriented or confused from all the smoke and not able to cross a street safely.
  • Outline the Stop Drop and Roll procedure. This is taught in schools but it’s important to reiterate this information in relation to your home.
  • Review general Do’s and Don’ts of fire safety. This would include information like having them touch a doorknob to see if it is warm or hot, if so, they should seek escape through a window or know how to call 911. Be sure they are aware of their address and how to explain where their room is to someone from the outside, i.e., “my bedroom window is on the second floor on the west side of the house”. If your child is too small to be able to escape on their own, it’s a good idea to teach them to go to a certain corner of their room, tell them not to hide, and stay close to the floor. This will help if you or a firefighter find them easily to rescue them. 
  • Discuss the importance of smoke alarms and carbon monoxide alarms. Have your children help you test them. It’s important for your child to hear them and know what to expect. If your child has never heard the alarm, it’s difficult for them to comprehend what is happening if an emergency were to arise at night or when you may not be by their side.
  • Reassure your child. Family support and emotional support are incredibly important. Having a regular meeting (once per month) will help your child gain confidence in what he or she may need to do to protect themselves. It is a scary situation but being well informed will help you all find safety. 
  • At the end of the day, SERVPRO of West Riverside City is Here to Help in any disaster. We are your fire and water restoration company. We will bring our decades of experience to you and your home and make it "Like it never even happened." 

    As always, if disaster strikes, SERVPRO of West Riverside City can be reached 24/7 at 951-351-8033.

    Smoke Cleaning Services for Your Smoke Damaged Business

    12/21/2020 (Permalink)

    warehouse with concrete floor, white walls, dark soot and smoke stained walls We received a call in Jurupa for smoke damage business caused by a nextdoor fire. We were able to make it, "Like it never even happened."

    Smoke damage can affect your business long after a fire has been extinguished. A fire restoration company can provide smoke cleaning services to remove stains and odors from the following:

    • Air
    • Carpets
    • Upholstery
    • Art

    Several methods can accomplish this.

    Air Scrubbers

    These air filtration systems can remove smoke odor from the air by passing it through a high-tech filter that removes contaminated particles. Purified air returns to the original environment without traces of the odor-causing contaminants.

    Ozone Generators

    Ozone is oxygen that has three oxygen atoms instead of two. The third atom attaches itself to malodorous particles and neutralizes them. The other two atoms remain in the air as pure oxygen. Ozone generators work best in low-humidity environments where there is less hydrogen to hinder the attachment of the third oxygen atom. They also work quickly, allowing employees to re-enter a business within hours. Ozone treatment is an effective smoke cleaning option because it can effectively penetrate porous surfaces that are difficult to reach.

    Hydroxyl Generators

    After a fire, a hydroxyl generator can remove smoke odor in high humidity environments flooded by water used to extinguish the flames. One oxygen atom and one hydrogen atom change the molecular structure of the contaminants that produce odor. Hydroxyl generators can purify a wide range of objects, including artwork. They are slower than ozone generators to remove smoke odors. Still, they do not require room evacuation, making them an excellent choice for businesses that don't require relocation after a fire.

    Thermal Foggers

    After a fire, smoke cleaning objects like rugs and upholstery can be challenging. Thermal fogging is a reliable method of hazardous particle and odor removal. A deodorizer is heated to create a fog that can penetrate the most difficult-to-reach parts of a room and its contents.

    fire restoration company can recommend the appropriate method of smoke odor removal for your Riverside, CA, business.

     With fire season still a danger, being prepared is a good first step.  Keep our contact information handy.  We can inspect for free and help remove any type of odor.  

    SERVPRO of West Riverside City





    Do You Have an Odor You Can't Remove? We Can Help!

    12/14/2020 (Permalink)

    black and gray background with smoke in the fore front Need help removing odors such as smoke? Call SERVPRO of West Riverside City!

    SERVPRO of West Riverside City crew chief and technicians are trained for a variety of situations, including the control and removal of offensive odors.

    By definition, an odor is a distinctive (and typically unpleasant) smell that can be picked up by people. SERVPRO technicians have a variety of methods to remove these odors, but they all typically begin with identifying the source of the odor. Some common examples of odor sources include:

    -Property Damage (Fire or Water Damage, Mold Growth)

    -Animals (Dander, Bodily Waste, Infestations)

    -Trash and Waste (Rotting Food, Sewage)

    Most people think there are special sprays that can help remove odors, but this is a myth. Sprays usually mask the odor temporarily, resulting in the unpleasant smell coming back after some time. This is why it’s important to identify the source of the odor and remove it before attempting deodorization with sprays or mists.

    Once the source has been pinpointed and removed, SERVPRO of West Riverside City technicians have a variety of ways to eliminate remaining odors. We can use two different types of fog, Thermal Fog or ULV Fog, depending on the source of the odor and its strength. We can also use specialty fans and filtration equipment to clean the air.

    One of our stronger methods of deodorization is the use of ozone, which is particularly useful against odors from smoke, pet odors, mildew and organic pollutants. Ozone is also called “activated oxygen” because chemically it is an added oxygen molecule (03), which makes it highly reactive with particles it comes into contact with. The extra oxygen atom attaches itself to the other molecules to create a new molecule, one that isn’t smelly, in a process called oxidation. Once the ozone is ventilated and dissipates, most odors are gone and there is only a neutral smell.

    A word of caution – Ozone, and ozone generators, should be used and handled by trusted professionals like the technicians at SERVPRO of west Riverside City because there are some risks with the use of these products. There are certain materials that don’t do well when exposed to ozone, such as certain textiles, leather, rubber and certain plastics. Ozone has also been known to bleach materials like carpets and upholstery if the materials are wet when exposed to the ozone gas. Ozone can also be harmful to the human body if it is inhaled, potentially causing lung irritation, breathing problems and headaches.

    The bottom line is if you are dealing with unpleasant odors or smells that are really a bother, call SERVPRO of West Riverside City and we can assess and handle the removal of those odors safely and efficiently.

    Questions? Give us a call! (951) 351-8033

    Santa Ana Winds, Why So Dangerous in Riverside?

    12/7/2020 (Permalink)

    green tree forest with smoke in the air and orange and red flames Call SERVPRO of West Riverside if you experience disasters from high winds due the Santa Ana's.

    What are Santa Ana Winds?  Why do the strong gusts of wind feel warm, and why do they cause fires? 

    Santa Ana Winds are something unique to Southern California.  They can cause a great deal of damage. The fast, hot winds cause vegetation to dry out, increasing the danger of wildfire. Once the fires start, the winds fan the flames and hasten their spread. The winds create turbulence which exhibit substantial change in speed and/or direction with height.

    Ready Riverside states:

    Santa Ana Winds occur when air from a region of high pressure over the dry, desert region of the southwestern U.S. flows westward towards low pressure located off the California coast. This creates dry winds that flow east to west through the mountain passages in Southern California. These winds are most common during the cooler months of the year, occurring from September through May. Santa Ana winds typically feel warm (or even hot) because as the cool desert air moves down the side of the mountain, it is compressed, which causes the temperature of the air to rise. These strong winds can cause major property damage. They also increase wildfire risk because of the dryness of the winds and the speed at which they can spread a flame across the landscape.

    Wildfires are a common hazard across California. When conditions are right, small fires can become raging firestorms in the blink of an eye. Being prepared can make all the difference to your safety.

    California Fires are usually named by the dispatcher who takes the initial report and sometimes by the first responder at the scene, The Los Angeles Times reported. Dispatchers will name fires by finding a nearby landmark or feature, like a canyon, river or valley.

    In Just recent weeks, we've experienced the Airport Fire which started near the Corona Municipal Airport.  It was reported Tuesday night, on Dec 1, behind the airport at Prado Basin.  It was less than 5 acres but red flag conditions, Santa Ana winds and low humidity kept it going.  On Wednesday it spread to 50 acres and by Thursday had grown to 500 acres with 0% containment. 

    Also burning Thursday December 3rd was the Bond Fire in Orange County.  This was initially started by a home fire that quickly turned into a wild fire due to the dry wind conditions.  By end of day Thursday it grew quickly to 7,200 acres!

    Here is some information from Riverside Ready regarding terms we should all be familiar with. 

    Know the Terms

    • Fire Weather Watch – A Fire Weather Watch is issued in anticipation of Red Flag Warning conditions beyond the first 12-hour forecasting period. It is upgraded to a Red Flag Warning once conditions are 12 hours or less in the future, or the forecast changes and the watch is cancelled.
    • Red Flag Warning – A Red Flag Warning means warm temperatures, very low humidity's, and stronger winds are expected to combine to produce an increased risk of fire danger.  
    • Extreme Red Flag Warning – An Extreme Red Flag Warning is issued when conditions are dangerous enough that enhanced wording is needed to convey the danger present. It is analogous to wording added to severe weather watches and warnings, including use of the phrase “This is a Particularly Dangerous Situation.”
    • Evacuation Warning – An Evacuation Warning is issued by Public Safety officials to warn of the potential need for an evacuation due to wildfire. This term replaces the Voluntary Evacuation terminology. If you are under an evacuation warning, be ready to go at a moment’s notice, and consider evacuating early if you feel there is danger or need extra time to move to safety. Make sure you have multiple ways to receive alerts, including if power goes out. NOAA Weather Radios are a great tool, in addition to signing up for local Mass Notification alerts like RiversideAlert.
    • Evacuation Order – An Evacuation Order replaced the Mandatory Evacuation terminology. This order indicates imminent danger to life and property, even if it is not readily apparent, and you should leave immediately if you are in this area. Remember, things are replaceable. You are not.

     SERVPRO of West Riverside City is here to help with damage caused by high winds.  Roofs can be impacted and when winds are strong enough, they can down trees.  Most importantly, they cause wildfires.  Please be safe as Santa Ana winds and Red Flag warnings run through sometimes May.

    Follow our Social Media accounts for tips to avoid disasters:

     Or call us at 951-351-9088


    12/2/2020 (Permalink)

    orange yellow flames engulf a Christmas tree Avoid a dangerous situation with your Christmas tree by following 7 key steps!

    For a wonderful while, it’s the most beautiful decoration in your home it may be tall, short, slender or plump, the Christmas tree stands at the center of holiday celebrations. It also stands as a seasonal addition to the house that needs to be treated with special care.

    As you make plans to bring home this year’s fir or spruce, are you checking your Christmas tree fire safety list?

    We offer this guide for keeping your Christmas tree safe based on our years of experience as Riverside's most trusted fire cleanup company. We want you to celebrate the season with the security that comes from knowing your home is safe for the holidays.

    According to the National Fire Prevention Association, Christmas tree fires cause property damage totaling more than $14 million annually. That figure can’t account for the heartbreak of a house fire over the holidays. These seven simple tips can keep your home and family safe while you all enjoy the Christmas tree’s bright lights and warm glow.


    Look for a tree with soft, green needles, and confirm its freshness by closing your hand over a bough and gently pulling down. If needles fall off at your touch, the tree is already beginning to dry out, and that can pose a fire hazard.


    Safely show off your Christmas tree in a sturdy, weighted stand with screw-in stabilizers that help anchor its weight. A large stand also holds plenty of water for keeping a thirsty tree fresh inside your home.


    Make sure the tree is standing at least 3 feet away from any heat source including space heaters, radiators and the family fireplace. High temperatures, flames and embers are serious fire hazards around a Christmas tree.


    A beautiful tree can tempt little hands with pretty ornaments and inspire rowdy playtime around its base. Talk to the kids about home fire safety. Explain that running around close to the tree can topple it and start a fire.


    The family dog and cat can create Christmas tree fire hazards too. Discourage dangerous chewing and tangling accidents by hanging tree light strands and decorations above your pets’ playful reach.


    Always unplug tree lights before you leave the house or go to bed for the night. Turn off nearby space heaters, extinguish candles, and make sure embers are out in the fireplace.


    When a Christmas tree stops taking up water and starts dropping needles, it becomes more of a fire hazard with each passing day. Give the tree an honorable goodbye at one of the recycling centers across Riverside.


    This part of Christmas tree fire safety deserves special attention because it keeps your tree fresher through the holidays, and that reduces the risk of a house fire. Good tree maintenance starts before you set it up in its stand.

    • Saw 2 inches off the bottom of the tree stump, but don’t peel back lower bark or drill holes in the trunk. • If you can’t put the tree in its stand right away, prop it up in a large water bucket, and check it daily. • Monitor the tree’s water level every couple of hours on the first day. Afterwards, top it off every 24 hours.


    We’re often asked about decorations this time of year, so we finish up our Christmas fire safety guide with important pointers about lights on the tree.

    • Always purchase Christmas tree lights that carry the Underwriters Laboratory UL Seal. • Inspect strands for frayed wires and broken sockets, and toss anything that looks damaged. • Don’t overload the tree with older incandescent lights or run too many strands from one extension cord. • Don’t connect incandescent and LED strands together, and keep them on separate extension cords.


    This year, gather the family around for a quick review of Christmas tree safety strategies. Make sure everybody understands how important it is to follow the guidelines.

    All of us here at SERVPRO of West Riverside City send our warmest wishes to you and your family. It’s our honor to serve and be a part of this wonderful community, and we really value your support. Our teams are always here for you, with the best fire damage cleanup and fire restoration services available.

    Do You Rent? Why You Should Have Renters Insurance

    11/30/2020 (Permalink)

    3 level orange apartment complex with a green SERVPRO truck in front of a garage with black trash bags behind truck. One fire caused smoke and soot damage within other rental units. Do you have renters insurance?

    There is a misconception regarding damage caused by a fire in an apartment or home you rent.  

    Renting a single family home, apartment or condo may be the way that you personally choose your housing.  There are many perks when it comes to renting.  The biggest perk is that you are not typically responsible for the major incidents that may occur within those four walls like an electrical fire, busted water pipe, roof leak, or even when that 15 year old furnace decides it has served its purpose.  While those are great perks, you still have the responsibility of your own personal property that may become damaged due to a number of issues that may arise while living in a home you personally do not own.  Many renters mistakenly assume that their landlord's homeowner's policy will cover them if disaster strikes.  I wasn’t knowledgeable in this regard, until I ended up on the restoration side of the disaster.  Some may assume if the homeowner  neglected issues like water pipes, electrical and even the roof, that their insurance would cover my personal property.  How could I be responsible for something I had nothing to do with? Many also don't realize that the property's homeowner insurance only covers the actual property, not anything you own within the unit or home.  

    It is so important that renters look into and purchase renters insurance.  I realized this when I was working an apartment complex fire.  The flames were contained to the one apartment, but that wasn't the biggest issue.  It was the smoke and soot that affected other units.  The smoke and soot got into apartments on other floors.  Here's the thing, one smoke particle is half the size of bacteria, 1/8 the size of a red blood cell neither one of those are visible to the naked eye.  Smoke and soot will find little pathways to follow holes around plumbing, and also find its way to your second floor or cooler parts of the home.  So essentially we had to pretest other apartment within that building.  Many renters didn't understand why they were going to have to pay for the smoke and soot cleanup within their apartments when it was a single condo that was the source of the smoke and soot.  

    Unfortunately, that was the case for quite a few renters within that complex.  The cleaning of smoke and soot can be very tedious and time consuming even for professionals like SERVPRO of West Riverside City.  Our technicians are trained and certified to identify and remediate smoke and soot properly.    

    There are four types of soot: 

    • Dry smoke residue: Powdery, dry small and non-smearing particles resulting from fires that burn quickly at a high heat
    • Wet Smoke residue: Smearing, sticky and strong-smelling particles caused by fires that smolder at low temperatures, resulting in smoke webs that may be challenging to remove.
    • Fuel oil soot: Dispersed by puff backs from furnaces
    • Protein Residue: Very strong-smelling, but practically invisible residue that can ruin the color of varnish or paint. 

    Renters insurance is typically covered for a small monthly premium, the average renter’s policy has a $20,000 - $25,000 worth of coverage for your contents.  There are even rider policies (Which is coverage for things that may be worth more than the per-item limit on your renter’s insurance policy).  The value of your personal contents can add up quickly.  The most important aspect of renters insurance is deciding whether to purchase replacement value or actual cost value coverage.  While renters insurance is important for smoke and soot, it also covers many other things.

    • Fire, lighting
    • Windstorm, hail
    • Explosions
    • Riots
    • Damage by aircraft
    • Damage by vehicle
    • Damage from smoke
    • Vandalism
    • Theft
    • Falling objects
    • Weight of snow, ice, sleet
    • Damage from steam- heating/water-heating appliances/systems
    • Leakage or overflow from water or steam
    • Freezing of plumbing, heating, air conditioning
    • Short-circuit damage caused by electrical appliances.

    Bottom line renters insurance is essential and relatively inexpensive so call you friendly insurance agent and have them go over coverage options. It will protect your property should loss occur within the home or apartment you rent.  It is very inexpensive and well worth it!  

    Have you experienced a loss due to fire or water damage?  Call SERVPRO of West Riverside City:


    We are always here to help!

    How Can a Staging Area Help During Storm Damage Cleanup?

    11/25/2020 (Permalink)

    SERVPRO technicians streamline the restoration of Coram properties through the use of multiple applications.

    Flood damage in a Riverside home can happen in many ways, and multiple areas of the structure can receive the effects. One common denominator during the restoration services is how SERVPRO techs handle the cleanup. They use a logical course of action that gets applied to fit the individual circumstances of the property that make each mitigation unique. The staging area for cleanup is one of those actions and usually has the following key elements:  

    • Situated near a water source in the home such as a bathroom or laundry room in case the need for mixing specialized products arises
    • The floor gets covered with a heavy-duty drop cloth for cleanliness  
    • All of the tools needed for the restoration services get placed in an organized fashion so they can be found easily by the techs

    Can Flood Damage Occur From a Backed Up Storm Drain?  

    When flood damage happens in a Riverside home that affects the drainage of a storm drain in a garage, the resulting mess can be ugly. When these large outtake pipes back up due to getting overwhelmed, there is very little individuals can do. These pipes do not just drop water in the home; they bring debris and usually a smelly, black sludge that coats everything it touches. It is not uncommon for the water to have receded by the time SERVPRO techs arrive on the scene, mostly the sludge is still present. This type of cleanup requires multiple application, including:   

    • Manual tools such as shovels to pick up the solids  
    • Portable pumps to assist in removing any remaining water  
    • Power scrubbers to remove stuck-on residues

    Safety During Mitigation is Key  

    Until the water gets tested by the techs upon arrival, there is no way to know if any harmful elements are in the water in the home. If it receded quickly, those elements could be in porous materials such as sheetrock or through seepage, and be resident within the subfloor. SERVPRO techs generally advise homeowners to keep both residents of the property and pets out of the work area, mainly until the water gets tested. After testing to determine any hazards present, the techs treat the water with their professional biocides and antimicrobial agents. During the cleanup, they wear protective clothing and set up air scrubbers and often negative air chambers to keep airborne droplets either captured or flowing out and clean air from outside the home flowing in. In some cases, the techs may set up containment around the worksite to inhibit any cross-contamination.

    The flooring of all types is the article in the home that needs the most assistance after this type of damage from water.  Concrete is semi-porous. While it does absorb some moisture, the use of the drying equipment SERVPRO utilizes forces the embedded moisture to rise. Then the surface can get disinfected to sanitary levels for reuse. The techs have access to a vast selection and cleaning solutions. Several types developed explicitly for use on concrete to leave no efflorescence, the white powdery residue that occurs when salts and minerals in the concrete come to the surface.  

    The final step in the restoration of this type is odor control. While the use of the cleaning solutions goes a long way towards limiting the odor from the water. Other actions include:   

    • Removal of articles and building materials too damaged for restoration  
    • Use of odor control equipment such as hydroxyl generators and thermal fogging  
    • Scoping the property post-drying to ensure all areas show no residual moisture

    Once the restoration services complete, the crew chief takes the homeowner through the property and goes over the actions taken, the items disposed of with permission, and any repairs that need to occur in the home. Once this walk-through completes, the property owner gets a written report that includes photographs of items with a detailed description of all restoration for the homeowner to use to file any insurance claims. Assisting individuals in expediting their reimbursement for the damage is another way that SERVPRO tries to make the bad situation in the home a little less stressful.

    SERVPRO of West Riverside City at (951) 351-8033 cleans up and restores homes from any size flood damage. The certified technicians arrive quickly and work to make the water damage a thing of the past, "Like it never even happened."

    Receiving an Emergency Alert to Evacuate Your Home, What Do You Take?

    11/23/2020 (Permalink)

    A couple with their white medium size dog in the back of the car to practice evacuating Grab the dog and put them into the car. If you plan to take your pets right before you leave, they might hide or struggle, slowing down your escape.

    It's the end of October as I write this blog.  My week started with an emergency alert on my device Monday late afternoon.  It read, "Per San Bernardino County Sheriff Dept. - Fire in the Chino Hills State Park.  Evacuation Warning in effect...

    Potential threat to life and/or property…".  Needless to say, my heart sank, and a bit of a rush and panic came over me. I gathered my thoughts and since I already had a to-go-bag packed, I felt a little bit at ease.  My son and I had previously created an emergency evacuation plan of what to take, who to contact, and where to go.  We used Ready.gov's printable card and had those already in our wallet containing important information.  We reviewed our plan and confirmed what each of us were responsible for collecting.  We kept everything ready to go by the front door, both cars ready to pull forward with full tank of gas!  We went to bed feeling confident we were ready…until we received Emergency Evacuation Alert level 2.  This one, received at 1am in the morning read, " Due to wildfire burning near LA, Orange, and San Bernardino County borders, an EVACUATION WARNING has been issued in the area south of Diamond Bar.  Those in the area should Get Set for a potential evacuation by gathering loved ones supplies.  Monitor local news, our social media channels and LA County.gov."  I jumped up in a panic, made sure my son was aware of the alert and reviewed updates of the fire. 

    How did we know what to plan for or what to take?  Ready.gov was the best tool.  Below are the steps we took, and the plan we created based on our families needs. 

    Step 1: Put a plan together by discussing the questions below with your family, friends or household to start your emergency plan.

    1. How will I receive emergency alerts and warnings?
    2. What is my shelter plan?
    3. What is my evacuation route?
    4. What is my family/household communication plan?
    5. Do I need to update my emergency preparedness kit?
    6. Check with the Centers for Disease Control (CDC) and update my emergency plans due to Coronavirus.
      • Get masks (for everyone over 2 years old), disinfectants, and check my sheltering plan.

    Step 2:  Consider specific needs in your household.

    As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets or specific needs like operating medical equipment. Create your own personal network for specific areas where you need assistance. Keep in mind some these factors when developing your plan:

    • Different ages of members within your household
    • Responsibilities for assisting others
    • Locations frequented
    • Dietary needs
    • Medical needs including prescriptions and equipment
    • Disabilities or access and functional needs including devices and equipment
    • Languages spoken
    • Cultural and religious considerations
    • Pets or service animals
    • Households with school-aged children

    Step 3: Fill out a Family Emergency Plan

    Download and fill out a family emergency plan or use it as a guide to create your own.

    Step 4: Practice your plan with your family/household

    Associated Content

    This was also great article that I followed to some degree:

    What to Take When Evacuating

    From these experiences, I’ve learned:

    If you don’t have a mental list already thought out, in an emergency you may forget what’s important and grab stuff that’s not useful or is easily replaced.

    The more you mentally rehearse the actions you’d take in a crisis, the more likely you’ll follow your plan in an actual emergency.

    My emergency list begins with:

    1. Grab the dog and put them into the car. (If you plan to take your pets right before you leave, they might hide or struggle, slowing down your escape. If you’re not leaving soon, keep them in the bathroom nearest the door.)
    2. My purse. (It’s big and can hold a lot of stuff.)
    3. My laptop. (Fits in my purse.)
    4. My to-go bag containing clothes and toiletries. (I always keep one packed and ready.)

    I have included more on my list, these were the first five items.

    Every time there’s a fire in California, practice running through a scenario where you have to grab what’s on your list and race out the door. 

    You can also make a physical list — on paper or a digital one on your phone or tablet for easy access and mobility. Make a copy for each member of the family, designating which items they are in charge of.


    In California, we’re supposed to have earthquake supplies on hand in case our state experiences “the big one.”  I also started keeping an emergency stash in the trunk of my car. If you open my trunk, you’ll find:

    Copies of important paperwork.

    Pet food, dog leash, other pet supplies,

    A pair of tennis shoes and sweats, as well as a change of clothing and shoes for work.

    Basic toiletries.

    First Aid Kit.



    Snacks and water.

    Blanket, towel, and small pillow.

    A roll of toilet paper.

    Extra laptop charger. (An extra phone charger stays in my purse.)

    It’s important to keep visual documentation of your home and valuables for insurance purposes. Video your whole house and also open drawers and closets. Keep this record updated. Make sure you store a copy on a cloud service and multiple memory cards/external drives.


    At the second level of an evacuation request, there’s a good probability of the need to evacuate. Level three is an evacuation request — be ready to leave at a moment’s notice. Level four is immediate evacuation.

    Load the car or cars and position them in the driveway headed out. Make sure the gas tank is full. If you never have to leave, then all you’ll have to do is unload the car and unpack. Yes, it’s a tedious job. But better than having to grab and go.

    Stay informed through media about the progress of the fire and where to find safe evacuation routes. Watch for emergency personnel who may come by your home or be at certain checkpoints to give instructions regarding the evacuation.

    Consider leaving at evacuation level two to avoid congested roads.


    The first batch will cover the time you’ll stay at a shelter/hotel/with friends and relatives. The second batch is to pack as if you won’t have a home to return to.


    Addresses staying in shelters. See her article for details.  You can adapt the information to staying in hotels or with friends/family.)


    Take important stuff you can’t live without, treasure, or will need.

    Computers. (If you have a desktop, store information on a cloud or download what you need on flash drives.)



    Special photos.

    Sentimental items.

    Clothes for longer term, such as for work or winter coats.

    Bring additional paperwork:

    Legal documents — birth certificates, passport, social security cards, will, vehicle registration and ownership papers, marriage/divorce papers.

    Financial records — bank account information, credit and debit cards, government benefits, retirement and investment account statements, tax returns, year-to-date receipts if you itemize expenses on your tax returns.

    I encourage all households to sit together and create a plan.  Check out Ready.gov and the referenced article.  These are great tools to help you prepare your loved ones and ensure you have necessities and valuables in the event of an emergency.

    Be safe California residents!!

    SERVPRO of West Riverside City uses State of the Art Equipment for Water Damages

    11/18/2020 (Permalink)

    SERVPRO technician using green equipment for water flooding SERVPRO of West Riverside City understands that to continue to be the leader in restoration we need to use cutting edge technology.

    SERVPRO of West Riverside City understands that to continue to be the leader in restoration we need to use cutting edge technology. That's why we've made it a point to add new equipment to our inventory regularly. We want to provide excellent work to our customers and to do that we need the right equipment. 

    Here are a few pieces of equipment we use regularly for resolving water damage

    Detection Equipment

    Scoping damage involves our trained team members locating the areas affected by water and determining the extent to which the structure and contents have absorbed moisture. Our trained team member’s use:

    • Moisture Sensors – These are us to detect moisture in carpets, baseboards and walls.
    • Moisture Meters – These are used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable our SERVPRO® of Sumner County team member to monitor the drying process.
    • Thermo-hygrometers – These measure both temperature and relative humidity. In capturing these two readings our trained team members calculate specific humidity, dew point and vapor pressure.

    Extraction Equipment

    The most effective method of removing moisture from a structure is extraction. This is why it is crucial to respond quickly to a water damage and to provide emergency mitigation services. When the water is extracted quickly, the environment can usually be dried much faster.

    • Extractors – These are used in cleaning carpets and upholstery and in removing water from floors following a water damage. Extractors can either be truck-mounted or portable, allowing for greater access inside structures.

    Air Moving Equipment

    Air movers are used in water damage restoration to enhance evaporation at the surface level, thereby reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated via the use of dehumidification equipment.

    Dehumidification Equipment

    By extracting water vapor from the air, dehumidifiers lower the relative humidity, which in turn increases the rate of evaporation. In a water damaged, structure, dehumidifiers pull in the moist, humid air and then discharge dry, warm air. The dry air acts like a sponge, absorbing moisture from wet materials. SERVPRO® of Sumner County uses two types of dehumidifiers:

    • Refrigerant Dehumidifiers – These work similarly to an air conditioner.
    • Desiccant Dehumidifiers – The use chemicals, called desiccants, which readily absorb moisture from the air.

    Need immediate help? Please call SERVPRO of West Riverside City 951-351-8033. We are available 24 hours a day, 7 days a week. We can handle your emergency.

    Follow us on Social Media for additional tips




    Inland Empire Death Scene Clean-Up: A Tough Subject

    11/16/2020 (Permalink)

    The hand of an elderly person holding hand of a younger person Families are impacted with the death of a loved one and sometimes don’t know where to turn when that death happens in a home.

    I debated writing this blog for quite some time. But this week we received a call from a Property Management company, and it hit me that even though it’s not the easiest topic to discuss, it is worth the discussion. Families are impacted with the death of a loved one and sometimes don’t know where to turn when that death happens in a home.

    The clean-up that is needed after an unattended death is not easy to write about and is definitely not something a sales or marketing person wants to talk about. I have never personally experienced a suicide of  anyone close to me and I can't imagine the anguish a family goes through as they process that death is debilitating. The clean-up afterward can obviously prove too traumatic for a family to perform. The same can be said when an elderly loved one dies alone. Body decomposition, though natural, is very hazardous to anyone in and or around the area.

    Cleaning up can be emotionally challenging, not to mention dangerous if blood and/or other bodily fluids are involved. Our team at SERVPRO of West Riverside City will treat the family and their loved one’s property with the greatest empathy. Our goal after a death is to remove the burden of cleaning up by those family members left behind.

    Many times, our own team is impacted with strong feelings or reactions to the death, despite having no acquaintance with the victim. Our team has the training and experience to stay focused on the unique nature of their cleaning task. They are cleaning and restoring the site of the traumatic event. They are preforming an invaluable service to the customer. Our hope, is that our clean-up process will help the customer recover in a small way from the aftermath of the loss of life.

    Many people don’t realize that insurance policies often offer coverage for crime scene and trauma cleaning, so it’s crucial to check with the insurance policy adjuster to determine if coverage is offered.

    All these are reasons why I feel it’s important to write this blog. Helping a family in their time of need by responding 24 hours a day, 365 days a year to help them restore their lives is of the utmost importance to us.

    While we hope that you never have to experience a death that needs Biohazard Clean-up, we do want to let you know that there are experts out there who will help if ever the need arises.

    Need help? (951) 351-8033

    Why Reach out to SERVPRO?

    Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of West Riverside City is trained to safely clean and remove biohazardous substances and dispose of them properly in accordance with OSHA and health regulations.

    Equipped with the necessary safety apparatus and cleaning products, SERVPRO Franchise Professionals are here to help transform any unsafe environments back into clean, safe homes and offices.

    Please refer to our Biohazard Emergency Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

    The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding, or other biohazards can be both dangerous and emotional. Specialized training and experience is key when choosing a cleanup company to resolve these circumstances.

    Certified: SERVPRO Cleaned

    The COVID-19 pandemic has changed what it means to be clean. SERVPRO has developed the Certified: SERVPRO Cleaned program, a specialized cleaning program that goes well beyond janitorial or carpet cleaning, providing a proactive viral pathogen cleaning service. Learn more about the Certified: SERVPRO Cleaned program to safeguard your customers and employees.

    The SERVPRO Franchise Professionals provide cleanup and recovery services for many biohazard situations. These include the following:

    • Suicide/death accidents
    • Homicide cleanups
    • Blood cleanup
    • Accident cleanup
    • Hoarding scenes
    • Animal waste/remains
    • Chemical spills
    • Tear gas cleanup
    • Meth lab cleanup

    Fall or Winter Weather Can Have an Effect During the Holidays- Take Caution!

    11/11/2020 (Permalink)

    what background, black lettering listing driving tips If you and your family plan to hit the road this year, check out Travel Tips from AAA to avoid motor vehicle mishaps. Be safe!

    Beware of Fall and Winter Storms!

    Fall and winter storms are right around the corner. The effect of these storms can be good or bad. As much as we love the sound of thunder, the jolt of lightning going through the sky and the smell of rain, there are bad things that can come along with it. Power outages are often a risk associated with storms. It’s good to know what to do in case you lose power, because you never know how long it could be out. It could be out for a matter of seconds, or for several hours. Here are some tips on what how to be prepared, and what to do during a power outage.

  • Keep flashlights available around your house. Avoid using candles when possible.
  • Keep the opening of freezers and refrigerators to a minimum. When kept closed, refrigerators can stay cool up to 4hours, and freezers can stay frozen up to 48 hours. If need be, you can put ice in a cooler to keep your food cold.
  • Watch out for carbon monoxide poisoning. If you are running a generator, it should be used outside and at least 20 feet away from a window or door. Never use a gas stovetop, oven, camp stove, or charcoal grill to heat your home.
  • If it’s cold in your home, add more layers of clothes and blankets. Don’t use the oven or a grill as a heating source. If it becomes too cold, try to make arrangements to go to another location where heat is available.
  • Turn off and disconnect any appliances and electronics. The power may surge or spike when it is restored, and that may cause damage to the items.
  • If a storm occurs, the safety of you and your family is of the utmost importance.

    What if your traveling across the country?

    Whether you're going down the road this holiday season, or across the country, traveling in fall or winter weather can be a tricky task. AAA provided some simple solutions to avoiding a motor vehicle mishap.

    • Accelerate and decelerate slowly
        • avoid skids and take time to slow down for a stoplight on icy roads.
    • Properly position feet on pedals
        • keep the heel of your foot on the floor and use the ball of your foot to apply firm, steady pressure on the brake pedal.
    • Don't stop if you can avoid it
        • if you can, slow down enough to keep rolling until a traffic light changes. Always stop at stop signs or signal lights when required.
    • Uphill Driving
        • applying extra acceleration on snow-covered roads can cause your wheels to spin. Try to obtain extra speed before reaching the hill and let inertia carry you to the top. As you reach the top, reduce speed and proceed downhill slowly.
    • Safe Following Distances
      • normal driving conditions suggest a 3-4 second car spacing. When driving in snow or icy conditions increase that to 8-10 seconds. Doing so allows you time to stop and avoid collisions should you need to.

    Please be safe, weather can be unpredictable these days and prepared families can enjoy a safe holiday season. 

    What to expect when your call SERVPRO of West Riverside City?

    We Answer the phone ready to help!

    Call Today - (951) 351-8033

    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of West Riverside City has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

    What to Expect

    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

    Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of SERVPRO of West Riverside City

    SERVPRO of West Riverside City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Meet Our Crew

    Don't hesitate to contact us, we are here to help! 

    Holiday Cooking Fire Safety Tips for Riverside Residents

    11/9/2020 (Permalink)

    animated stove with red and orange flames inside, animated man wearing blue shirt tan pants turning off oven If an oven fire occurs, turn off the heat and keep the door closed.

    November is known for making a turkey feast, where family you haven’t seen in a while, gather and eat.

    Although it’s a joyous and happy time, Thanksgiving is one of the worst days of the year for home fires. According to the National Fire Protection Association (USFA), the number of cooking fires on Thanksgiving day is three times as high than any other day of the year.

    Stovetops and Ovens

    Sometimes cooks can be distracted by their guests, cooking fires can easily be prevented by following a few simple precautions:

  • Remove food and grease buildup from burners, stovetop, and oven. Always start cooking with a clean stove and oven.
  • Always stay in the kitchen while you’re cooking, don’t get distracted by trying to entertain your guests.
  • Stay inside while cooking a turkey, set a timer, and check on it often.
  • Keep a flame-resistant oven mitt, potholder, or lid nearby to smother any flames.
  • Keep children away from the stove. It is recommended to use the back burners.
  • If an oven fire occurs, turn off the heat and keep the door closed.
  • Turkey Fryers

    Never use a turkey fryer on a covered patio, garage, or indoors because it’s a fire hazard risk. Fryers can easily tip over, spilling scalding, hot oil onto anyone nearby, leading to fires, burns, or other serious injuries. Never overfill the oil in a fryer, many turkey fires happen while the oil is being heated. Here are some safety tips for using a turkey fryer:

  • Always read and follow the manufacturers guidelines.
  • Completely thaw the turkey.
  • Neve leave the fryer unattended.
  • The oil will remain dangerously hot for hours, so keep children and pets away from the fryer.
  • Only use the oil that is recommended. Different types of oil have different ignition temperatures.
  • Allow two feet of space between the liquid propane tank and the fryer burner.
  • Use well-insulated potholders or oven mitts, wear safety goggles to protect eyes from oil splatter.
  • If oil starts smoking, immediately turn off the gas supply.
  • Keep a fire extinguisher nearby.
  • Never use water to extinguish a fire.
  • Each year, from 2016 to 2018, fire departments in the United States responded to an estimated average of

    189,300 cooking fires in residential buildings.

    These fires caused an estimated:

    170 Deaths

    3,300 Injuries

    $443 million in property loss

    Cooking was, by far, the leading cause of all residential building fires and injuries.

    Remember these safety tips so you and your family can have a safe and wonderful time together.

    SERVPRO of West Riverside City is always ready for any emergency. 

    Keep our number handy:


    Steps to prevent Candle Fires in your Riverside Home

    11/4/2020 (Permalink)

    two white flameless candles, red flameless candles and 1 and 1 dark flameless candle stick Think about using flameless candles in your home. They look and smell like real candles.

    There is something calming about candles especially during the holiday season.  They look pretty and enhance the ambiance in a room, they give off a fragrant smell that can be so luring, but they can also be the cause to a house fire.   

    December has been noted as the peak month of candle fires.  According to the National Fire Protection Association, 3 out of every 5 candle fires started when they were placed near something that can burn, such as furniture, bedding, or decorations. 

    From  2014-2018, U.S. fire departments responded to an estimated 7,610  home structure fires that were started by candles per year. These fires caused an annual average of 81 deaths, 677  injuries and $278 million in direct property damage. NFPA Home Candle Fires Report

    Review the tips below from NFPA to prevent house fires this holiday season:

    DO pay attention to proximity. It’s important to make sure that you’re not burning a candle on or near anything that could catch fire. Keep candles at least 12 inches away from furniture, drapes, bedding, carpets, books, or any other flammable objects. Place burning candles at least 3 inches apart from one another so they don’t melt one another or burn improperly.

    DON’T leave burning candles unattended. Try to restrict people and candles to one room in the house so the location of family members can always be accounted for and you can keep an eye on open flames. Extinguish all candles before going to bed or leaving a room.

    DO place candles on a fire-resistant surface. Place a handle in its holder on a stable, nonflammable surface, such as a metal cookie sheet, frying pan or ceramic plate.

    DON’T light a candle if you smell gas. If you smell gas inside or outside your home, immediately put out all open flames, shut off your gas supply, leave the area, get to a safe place, and call 911.

    DO use pillar or container candles. Broader-based candles are a suitable option for power outages, as these are less likely to be accidentally knocked over. When possible, candles should be enclosed within glass hurricane holders or globes.

    DON’T use candles as a search guide or night light. Avoid walking around with a candle. Dark rooms can increase the chance of tripping or brushing against a flammable item. Use a flashlight instead.

    DO keep candles out of reach of children and pets. Place candles up high to avoid the risk of pets, children, or adults accidentally bumping candles over in the dark.

    DO Light candles carefully. Keep your hair and any loose clothing away from the flame

    DON'T let the candle burn all the way to the bottom; put it out before it gets too close to the container or holder

    DON'T light a candle if oxygen is used in the home.  Oxygen canisters should be kept at least five to 10 feet away from any open flame, which can be anything from a fire in a fireplace to a gas or a candle.

    DO use a flashlight or battery-operated lighting instead of a candle during a power outage.

    Candles and Kids

    Think about using flameless candles in your home. They look and smell like real candles.

    • Never leave a child alone in a room with a burning candle.
    • Keep matches and lighters up high and out of children’s reach, in a locked cabinet.

    Although candles can add to the décor in the room, however, they can also add danger.  Remember candles are an open flame which means they can easily ignite.  Create an environment that is safe for you during this holiday season, use alternatives to prevent any candle fires in homes like using flameless candles. 

    Here are some additional tips to prevent fires during the holiday season from Ready.Gov:

    • Only use decorations that are flame-retardant or not flammable.
    • Check holiday lights each year for frayed wires or excessive wear.
    • Don’t link more than three strands of holiday lights.
    • Never leave a burning candle unattended. Consider using battery-operated flameless candles.
    • Keep your live Christmas tree away from heat sources and room exits.
    • Water your live Christmas tree daily to keep it from becoming dry.

    As always, remember SERVPRO of West Riverside City is here to help! 

    Follow us on Social Media for additional tips:




    Water Damage Inspection at City Landmark Home of Rosie Bonds

    11/2/2020 (Permalink)

    picture collage of technician inspecting under sink, older woman and woman with a mask, black and white photo of young woman Photo of technician inspecting underneath sink, Marketer Letty with Rosie Bonds, High school photo of Rosie Bonds, Front yard landmark.

    SERVPRO of West Riverside had the pleasure of meeting Rosie Bonds former Olympic hurdler. 

    We received a call from her agent My Tran of Farmers Insurance in Riverside of water damage asking if we could help Rosie out by inspecting the damage.

    We sat down and chatted with Rosie about her family home in Riverside and the "hurdles" she's endured during her life.  Rosie was raised in Riverside, California.  Rosie's father worked on the homes built in the neighborhood of her family home in 1956, and purchased it in 1957.  She referred to it as, "a middle class house back in 1956, but it's small now… and although it is old, it's made very well."  With 4 children and 2 adults in a 3 bedroom home they managed as a family.  She compared homes back then to nowadays, "where rooms are large and homes are larger than life".  Everything in the house from furniture to flooring is original, her mother didn't want any changes made and also emphasized they could never sell the house. I was sitting on a sofa that had been with the family since the 1940s and very well taken care of.  She has plans to update some things, but everything costs money. 

    Outside, you see an ordinary humble home with a chain link fence and a green lawn.  The house was declared a city landmark in 2009.  You can read the inscription on the stone in the front yard, reading, "Bobby Bonds Residence 1957- Elizabeth and Robert Bonds Sr. moved here in 1957 with their 4 children.  Rosie, was a 1964 Olympic Hurdler.  Robert Jr. and David were also top athletes.  After starring in multiple sports at Riverside's Poly High School, Bobby Bonds signed with the San Francisco Giants in 1964.  As a pro baseball player, he was legendary for power and speed.  He was the first to hit at least 30 home runs and steal at least 30 bases in one season, a feat he repeated 5 times.  He was also the first baseball player in the 20th century to hit a grand slam in his first pro game.  A three time All-Star, with 332 home runs, 1024 RBIs and 461 stolen bases, he played in the 1971 National League Championship Series, was 1973 All-Star MVP and won 3 Gold Gloves.  His baseball legend son, Barry, was born in Riverside, while the family lived here in 1964.  Cultural Heritage Board Landmark No. 122 City of Riverside."  Rosie is proud of their family home and says, "We've had some beautiful days here, beautiful days." 

    Rosie who was once an Olympic hurdler, set several national records in the hurdles; won the national outdoor hurdle championship (1963, 1964), and competed internationally, represented the U.S. in the Tokyo Olympics (1964).  After retiring from athletics, she started a career in nursing.  She became a licensed vocational nurse working in the Bay area and traveled back and forth to Riverside to care for her mom.  In 2002 she was disabled in a car accident that left her without a job and without a home; she remained homeless living out of shelters and her car for several months.  Her injuries from the car accident left her destitute.  Rosie has a great outlook on life, she has overcome many struggles.   In speaking with her she still has so much to offer.  She runs Bobby Bonds day for kids in the area (although due to COVID it was canceled this year), she delivers food to those in need and she speaks openly about life's hurdles.  Truly a pleasure speaking with Rosie Bonds!

    10/28 community Halloween safety in Riverside County per CDC Guidelines

    10/28/2020 (Permalink)

    Many traditional Halloween activities can be high-risk for spreading viruses.

    There are several safer, alternative ways to participate in Halloween. If you may have COVID-19 or you may have been exposed to someone with COVID-19, you should not participate in in-person Halloween festivities and should not give out candy to trick-or-treaters.

    Lower Risk Activities

    These lower risk activities can be safe alternatives:

  • Carving or decorating pumpkins with members of your household and displaying them
  • Carving or decorating pumpkins outside, at a safe distance, with neighbors or friends
  • Decorating your house, apartment, or living space
  • Doing a Halloween scavenger hunt where children are given lists of Halloween-themed things to look for while they walk outdoors from house to house admiring Halloween decorations at a distance
  • Having a virtual Halloween costume contest
  • Having a Halloween movie night with people you live with
  • Having a scavenger hunt-style trick-or-treat search with your household members in or around your home rather than going house to house
  • Moderate risk activities

  • Participating in one-way trick-or-treating where individually wrapped goodie bags are lined up for families to grab and go while continuing to social distance (such as at the end of a driveway or at the edge of a yard)
  • If you are preparing goodie bags, wash your hands with soap and water for at least 20 second before and after preparing the bags.
  • Having a small group, outdoor, open-air costume parade where people are distanced more than 6 feet apart
  • Attending a costume party held outdoors where protective masks are used and people can remain more than 6 feet apart
  • A costume mask (such as for Halloween) is not a substitute for a cloth mask. A costume mask should not be used unless it is made of two or more layers of breathable fabric that covers the mouth and nose and doesn’t leave gaps around the face.
  • Do not wear a costume mask over a protective cloth mask because it can be dangerous if the costume mask makes it hard to breathe. Instead, consider using a Halloween-themed cloth mask.
  • Going to an open-air, one-way, walk-through haunted forest where appropriate mask use is enforced, and people can remain more than 6 feet apart
  • If screaming will likely occur, greater distancing is advised. The greater the distance, the lower the risk of spreading a respiratory virus.
  • Visiting pumpkin patches or orchards where people use hand sanitizer before touching pumpkins or picking apples, wearing masks is encouraged or enforced, and people are able to maintain social distancing
  • Having an outdoor Halloween movie night with local family friends with people spaced at least 6 feet apart
  • If screaming will likely occur, greater distancing is advised. The greater the distance, the lower the risk of spreading a respiratory virus.
  • Lower your risk by following CDC’s recommendations on hosting gatherings or cook-outs.
  • Avoid these higher risk activities to help prevent the spread of the virus that causes COVID-19:

  • Participating in traditional trick-or-treating where treats are handed to children who go door to door
  • Having trunk-or-treat where treats are handed out from trunks of cars lined up in large parking lots
  • Attending crowded costume parties held indoors
  • Going to an indoor haunted house where people may be crowded together and screaming
  • Going on hayrides or tractor rides with people who are not in your household
  • Using alcohol or drugs, which can cloud judgment and increase risky behaviors
  • Traveling to a rural fall festival that is not in your community if you live in an area with community spread of COVID-19
  • What Is Considered Smoke Damage? A Simple List of the 5 Pesky Types

    10/27/2020 (Permalink)

    warehouse with concrete floors, black wooden rafters, concrete covered with soot, ash and burnt insulation Riverside commercial building sustained smoke damage from a next door fire. SERVPRO of West Riverside was there to help!

    SERVPRO smoke damage repair specialists help homeowners identify what to include in their fire damage claim  

    Cleaning smoke damage is an extensive process. Depending on the size of the fire damage, cleanup can take days to months to perform. Worst-case scenarios require removing and replacing damaged drywall to make it “Like it never even happened.”

    If your home has recently suffered from a fire loss, you may wonder what is considered smoke damage for insurance purposes.

    Insurance companies have a strict set of protocols and documentation they require to qualify for coverage. This article will go into detail about the different types so you can know what to expect!

    Smoke damage inspections.

    After a fire occurs in your home, the first step is to contact a certified fire damage restoration professional, like SERVPRO. The following inspection will gauge the extent of the smoke damage

    During this inspection, the fire damage professional will determine which type of smoke damage has affected your home. There can be different types within different areas, depending on the nature of the fire damage.

    SERVPRO bases our cleaning procedures based on the information identified during the soot and smoke damage testing.

    The 5 types of smoke damage

    Five types of smoke damage can affect your walls and ceilings after a home fire–SERVPRO smoke damage repair crews offer services to clean the following type of residues:

    • Wet smoke residues. Wet smoke residues result from smoldering fires with low heat. This type has residues that are incredibly sticky, smeary, and possess pungent odors. This type of residue is the most common type of smoke damage that occurs in Dayton home fires. 
    • Dry smoke residues. Dry smoke residues come from scorching fires. This type of smoke residue is often dry, powdery, and small. 
    • Protein residues. Protein residues are notorious for discoloring the paint and wallpaper on your walls. Protein residues leave an extremely pungent odor. During the SERVPRO smoke damage cleaning, the professional will install an air purifier to deal with the resultant smell from this type of smoke.
    • Fuel oil soot. The best example of fuel oil soot is a furnace puff back. This type of smoke damage takes the form of thick black smoke filled with particles–these particles are the soot. 
    • Smoke webs. Smoke webs are residues from plastics and other synthetic materials. They form long chains of ionized smoke particles that stick to the walls and ceilings of your home.

    Before starting the smoke damage cleanup and restoration process, the homeowner must stop the soot from spreading through the centralized air system. To complete this crucial step, shut off the air conditioning or heating and open all doors and windows to allow fresh air to enter. This action ensures that smoke and soot particles aren’t throughout the rest of the house.  

    Smoke damage cleanup tips.

    The smoke damage cleaning process begins after the inspection and initial assessment. A trained professional will dust and vacuum any loose soot and smoke particles that have been created by the house fire. 

    Next, the professional will use a dry-cleaning sponge (chemical sponge) for any walls and other hard surfaces. The chemicals within the sponge remove the smoke and soot stains. 

    Water and any other liquid chemicals will spread the soot, making the affected area more extensive and, therefore, the cleanup more difficult. For this reason, we never use water or any soot cleaner before using the specialized sponge. 

    Smoke damage cleaning products.

    The smoke damage repair process begins with an inspection by fire damage restoration professionals. During this, they will evaluate the type of smoke your particular fire created, what kind of damage is present, and the materials damaged during the event. 

    The smoke damage type will determine what kind of cleaning products are required. Our arsenal contains industrial-grade products to clean every type of smoke damage–from the basic to the most severe.

    Rain Season is Coming up for Riverside County, Are You Prepared?

    10/19/2020 (Permalink)

    gray flood waters fill a street, a car is partly submerged, houses in the background. Although we don't get mass amounts of rain to cause this type of flooding in Riverside, we do get flash floods that can cause damage.

    The chance of wet days in Riverside varies throughout the year. The wetter season lasts 4.2 months, from November 25 to April 1, with a greater than 10% chance of a given day being a wet day.

    Though the rain itself usually doesn’t cause structural damage, any water that leaks into a home through gaps in the roof or walls can lead to messes that can be costly to clean up. This water can also lead to damage to walls, ceilings, and floors; as well as mold and mildew problems throughout a home. Also, too much rainwater in a short period of time can overload gutters, causing the rain to fall onto the ground where it can damage the foundation over time. (And of course, rain tends to cause flooding, which has its own problems.)

  • Clean out roof gutters and downspouts. Clogged gutters allow water to back up onto your roof, increasing the chance of water intrusion into your home or business.
  • Remove loose debris from your yard. Debris, such as fallen tree limbs or unsecured lawn furniture can become dangerous during heavier winds.  These items can cause structural damage, such as broken windows, which can lead to water intrusion in your home.
  • Know Your Zone. Determine your flood zoning and prepare appropriately.  If you live in a flood prone zone, preparing sandbags may be necessary to help protect your structure.
  • You may be asking yourself when you should replace your roof. Maybe you live or work in an older building, and you know it will become necessary at some point. Perhaps you have seen some water stains in your attic or you have just gone through a season of really heavy weather and some shingles have disappeared. Today we are going to share some things to think about as you decide when you should replace your roof. 

    Even though it is sunny out and the skies are blue, fall is here along with the rainy season just around the corner. If you have not already been thinking about preparing your home for the rain ahead, now is the perfect time. A simple roof cleaning and maintenance checkup can go a long way to prevent disaster from striking this winter.

    A skilled roofing technician can catch things as simple as a loose shingle, or as unexpected as an exterior mortar repair around your chimney. Finding these areas of need now, before the rain exposes the problem and causes more damage, can save you money and potential repairs later down the road.

    Think of it this way, do you winterize your boat or RV in preparation for the season? Your roof is no different.

    A good seasonal checkup should include the following:

    - Broom clean roof surfaces

    - Probe all welded seams to ensure proper seam condition (Low slope systems)

    - Inspect and renew any caulking, cut edge sealant, etc.

    - Access exterior condition of penetrations such as skylights and chimney

    - Provide brief photo report to client upon completion of service

    - Provide any recommended repairs, if any.

    If your home or business experiences a water damage loss, know that SERVPRO of West Riverside City is Here to Help.  Our experienced team offers emergency water damage response, 24 hours a day, 7 days a week, allowing us to arrive quickly to begin mitigating the damages. 

    For more information about our services, call 951-351-8033

    How Can Riverside Businesses and Residents Participate in National ShakeOut Day?

    10/14/2020 (Permalink)

    rubble from buildings in a city that had fallen Earthquakes can strike at anytime without warning. Does your family know what to do when they are home? Away from home?

    While COVID-19 has brought many uncertainties and challenges, one thing's for sure: ShakeOut is still happening this year!

    What and when is ShakeOut? How do I / we participate?  Here is information from ShakeOut.org

    At a minimum, ShakeOut is a one-minute earthquake drill - you decide when, how, and where you want do it, and with whom.

    This annual date was selected back in 2009, when most schools agreed this was the best time. In 2020, International ShakeOut Day is October 15. Everyone, everywhere should know how to protect themselves during an earthquake! Thus, anyone can participate - ShakeOut is for everyone.

    You or your organization, however, may hold your ShakeOut drill on another day of the year that you find most convenient. This means that wherever you are at the date and time you designate—at home, at work, at school, anywhere—at the very least you should practice Drop, Cover, and Hold On as if there were a major earthquake occurring at that very moment, and stay in this position for one minute (or more, as you see fit).

    You can always do much more for your ShakeOut, such as a response or tabletop exercise, communications test, or activity in which you secure items that could fall or fly in a real earthquake. Learn more: ShakeOut.org/howtoparticipate.

    The main goal of the ShakeOut is to get the world prepared for earthquakes, so use the ShakeOut as an opportunity to learn what to do before, during, and after an earthquake.

    Everyone, everywhere should participate, from an individual in their home (or even car!) to a school and even a major corporate office. Talk to your friends, family, and co-workers about the ShakeOut and encourage their participation.

    Register for free at ShakeOut.org/register to be counted and listed in your community, get email updates, and have the peace of mind knowing you can deal with any earthquake in our future.

    How do I protect myself in an earthquake? I have heard about Drop, Cover, and Hold On, but what happened to the "Doorframe" or "Triangle of Life" theory? Why shouldn't I run outside?

    The safest thing to do during an earthquake is "Drop, Cover, and Hold On," as described at EarthquakeCountry.org/step5. This special report describes how the "Triangle of Life" is promoted with greatly exaggerated or wrong information, and is potentially very dangerous. Running outside or getting into a doorway is not recommended as objects that are falling and flying can injure you , even cause you to trip and fall, as you move and are upright.

    Do you have audio or video to help guide our ShakeOut drill?

    Yes! Please see ShakeOut.org/drill/broadcast for versions you can download in English and Spanish (audio and video).

    How do I register for ShakeOut? Why should I?

    Register for free at ShakeOut.org/register to be counted and listed in your community, get email updates, and have the peace of mind knowing you can deal with any earthquake in our future.

    As always, you can hold your #ShakeOut drill when and where you want. You can choose another date or several dates, and include people in multiple locations (home, work, or school), perhaps through video conferencing.

    It's actually a good idea to practice earthquake safety in different situations each year.

    Watch this video to prepare kids:


    Riverside Business- 5 Steps to Minimize Mold Risk During and After a Prolonged Shutdown

    10/12/2020 (Permalink)

    Mold will grow on building materials where there is moisture, produced from leaks or condensation from roofs, windows, or pipes, or from a flood.

    Mold can grow on a variety of surfaces, such as ceiling tiles, wallpaper, insulation, drywall, carpet, and fabric. People with asthma and other respiratory conditions and those with mold allergy or weakened immune systems should avoid buildings suspected or confirmed to have mold contamination. Ensure that your building does not have mold after a prolonged shutdown to maintain a safe working environment for returning occupants.  Here are 5 steps from CDC.gov:

    5 steps to minimize mold risk during and after a prolonged shutdown

    1. Maintain indoor humidity as low as possible, not exceeding 50%, as measured with a humidity meter. Building managers may consider continuous monitoring of indoor humidity using a digital hygrometer, ideally more than once daily, to minimize the need to access the building.
    2.  After a prolonged shutdown and before occupants return, buildings should be assessed for mold and excess moisture.
      1. Building inspections by trained industrial hygienists can recognize dampness or mold by sight or odor, without the need for sampling and laboratory analysis. NIOSH offers tools and instructions to assess dampness and mold in schools and general buildings. These tools can be used by building maintenance staff as well as industrial hygienists.
      2. If dampness or mold is detected, address the source of water entry first. Clean-up and remediation should then be conducted before the building is reoccupied. Plan the remediation before beginning work. Resources for remediation of buildings and homes with mold are provided by NIOSH, the, the EPA, and CDC .
    3.  After an assessment has confirmed that mold and moisture are not detected (Step 2a), OR after remediation has been completed (Step 2b), a building HVAC system that has not been active during a prolonged shutdown should be operated for at least 48 to 72 hours (known as a “flush out” period) before occupants return.
      1. During this period, open outdoor air dampers to the maximum setting that still allows desired indoor air temperatures.
      2. If an odor is detected that suggests mold growth (such as a musty smell) after the “flush out” period, look for mold that may not have been identified earlier. If mold is found, conduct remediation as described in Step 2b.
      3. Continue the “flush out” process until no odors are apparent.
      4. The condition of HVAC filters used during the “flush out” period should be carefully assessed prior to building occupancy and replaced with new or clean filters as necessary.
    4.  After a building is reopened and occupied, routine (e.g., weekly) checks of the HVAC system are recommended to ensure operating efficiency.
      1. During HVAC checks, inspect and replace filters as indicated or needed.
      2. The frequency of HVAC system checks can be gradually reduced (e.g., monthly, quarterly), depending on the operational and maintenance specifications for the HVAC system.
      3. Maintain indoor temperature and relative humidity within ranges recommended.
    5.  If no routine HVAC operation and maintenance program is in place for the building, one should be developed and implemented. At a minimum, consider including the following:
      1. Inspection and maintenance of HVAC components
      2. Calibration of HVAC system controls
      3. HVAC testing and balancing

    Give SERVPRO of West Riverside City a call to inspect your facility if you smell mildew or see signs of mold growth.  

    National Fire Prevention Week- Helpful Tips for Riverside Residents

    10/5/2020 (Permalink)

    check off list of "How to make a Home Fire Escape Plan" A home fire escape plan is a great first step in recognizing National Fire Prevention Week!

    This year’s FPW campaign, “Serve Up Fire Safety in the Kitchen!TM” works to educate everyone about the simple but important actions they can take to keep themselves, and those around them, safe in the kitchen.

    These timely tips are from NFPA.  With Riverside going into fire season which runs from September through December, these general safety tips will help protect you, your family and your home!

    Smoke Alarms

    • Smoke alarms detect and alert people to a fire in the early stages. Smoke alarms can mean the difference between life and death in a fire.

    • Working smoke alarms cut the risk of dying in a home fire in half.

    • Install smoke alarms in every sleeping room, outside each separate

    sleeping area, and on every level of the home, including the basement.

    • Test smoke alarms at least once a month using the test button.

    • Make sure everyone in the home understands the sound of the smoke alarm and knows how to respond.

    Home Fire Escape Planning and Practice

    Home fire escape planning should include the following:

    • Drawing a map of each level of the home, showing all doors and windows

    • Going to each room and pointing to the two ways out

    • Making sure someone will help children, older adults, and people with disabilities wake up and get out

    • Teaching children how to escape on their own in case you cannot help them

    • Establishing a meeting place outside and away from the home where everyone can meet after exiting

    • Having properly installed and maintained smoke alarms

    • Pushing the smoke alarm button to start the drill

    • Practicing what to do in case there is smoke: Get low and go. Get out fast.

    • Practicing using different ways out and closing doors behind you as you leave

    • Never going back for people, pets, or things

    • Going to your outdoor meeting place

    • Calling 9-1-1 or the local emergency number from a cell phone or a neighbor’s phone


    • Heating equipment is one of the leading causes of home fires during the winter months.

    • Space heaters are the type of equipment most often involved in home heating equipment fires.

    • All heaters need space. Keep anything that can burn at least 3 feet (1 meter) away from heating equipment.

    • Have a 3-foot (1-metre) “kid-free zone” around open fires and space heaters.

    • Purchase and use only portable space heaters listed by a qualified testing laboratory.

    • Have a qualified professional install heating equipment.

    • Maintain heating equipment and chimneys by having them cleaned and inspected by a qualified professional at least once a year.

    Look for more tips on our social media platforms.




    SERVPRO of West Riverside City has the knowledge and experience to address damage caused by fire, smoke, or water.  

    We're here to help!


    Fire Prevention Week- A little Cooking…a Little History

    10/3/2020 (Permalink)

    Drawing of town up in orange, red, yellow flames Fire Prevention Week is observed each year during the week of October 9th in commemoration of the Great Chicago Fire

    The cooking and baking season is just around the corner. In order to avoid a ruined holiday, follow the advice below!

    Families gather to celebrate the holidays by preparing a delicious feast, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries.

    The leading cause of fires in the kitchen is unattended cooking.

    Did you know?

    Cooking is the #1 cause of home fires and home fire injuries. Unattended cooking is the leading cause of fires in the kitchen. Follow these tips from NFPA

    Recipe for safety

    Before you serve a meal, it’s essential to serve up fire safety in the kitchen. There’s nothing like spending time in the kitchen cooking a delicious meal for family and friends or an appetizing treat for yourself. But do you know the important steps to take long before anyone takes the first bite?


    • Cooking is the leading cause of home fires and home fire injuries. Thanksgiving is the leading day for fires involving cooking equipment.

    • The leading cause of fires in the kitchen is unattended cooking.

    • Stay in the kitchen when you are frying, boiling, grilling, or broiling food.

    • If you are simmering, baking, or roasting food, check it regularly and stay in the home.

    • Always keep a lid nearby when cooking. If a small grease fire starts, slide the lid over the pan and turn off the burner. Leave the pan covered until it’s cool.

    • Keep anything that can catch fire away from your stovetop.

    • Loose clothing can hang down onto stove burners and catch fire. Wear short, close-fitting, or tightly rolled sleeves when cooking.

    • Have a “kid-free zone” of at least 3 feet around the stove and areas where hot food or drink is prepared or carried.

    Importance of fire prevention

    In a fire, mere seconds can mean the difference between a safe escape and a tragedy. Fire safety education isn’t just for school children. Teenagers, adults, and the elderly are also at risk in fires, making it important for every member of the community to take some time every October during Fire Prevention Week™ to make sure they understand how to stay safe in case of a fire.

    On this site, you’ll find loads of educational resources to make sure that every person knows what to do in case of a fire. We have everything from apps to videos to printables and much more, to make sure you have the resources you need to keep your family, your community, and your city safe.

    About Fire Prevention Week

    Since 1922, the NFPA has sponsored the public observance of Fire Prevention Week. In 1925, President Calvin Coolidge proclaimed Fire Prevention Week a national observance, making it the longest-running public health observance in our country. During Fire Prevention Week, children, adults, and teachers learn how to stay safe in case of a fire. Firefighters provide lifesaving public education in an effort to drastically decrease casualties caused by fires. Fire Prevention is a dedicated way to try to improve conditions and make efforts to correct an issue before it turns into a problem.

    Fire Prevention Week is observed each year during the week of October 9th in commemoration of the Great Chicago Fire, which began on October 8, 1871, and caused devastating damage. This horrific conflagration killed more than 250 people, left 100,000 homeless, destroyed more than 17,400 structures, and burned more than 2,000 acres of land.  

    Click for more on Great Chicago Fire

    This fire, according to President Calvin Coolidge, could of been prevented if the conditions of the building were better. Please use this month of October to try and help your home or business from fires.

    National Preparedness month- Landslides & Debris Flow in Burned Areas

    9/30/2020 (Permalink)

    With the recent fires and new burn areas, there is a threat of landslides and debris flow during the upcoming rainy season in Riverside County. 

    Here are some tips from Ready.gov:

    Landslides occur in all U.S. states and territories and can be caused by many factors including earthquakesstormsfire and human modification of land. The most deadly landslides are the ones that occur quickly, often with little notice.

    In a landslide, masses of rock, earth or debris move down a slope. Debris and mud flows are rivers of rock, earth and other debris saturated with water. They develop during intense rainfall, runoff, or rapid snowmelt, changing the earth into a flowing river of mud or “slurry.” They can flow rapidly, striking with little or no warning at avalanche speeds (faster than a person can run). They also can travel many miles from their source, growing in size as they pick up trees, boulders, cars and other materials. Debris flows don’t always stay in stream channels and they can flow sideways as well as downhill.

    When a wildfire burns a slope, it increases the chance of debris flows for several years. Although some landslides require lengthy rain and saturated slopes, a debris flow can start on a dry slope after only a few minutes of intense rain. “Intense” rain means a burst of rain at a fast rate, about half an inch in an hour. With debris flows, the rate matters more than total rainfall.

    How to protect yourself or your property depends on the type of landslide. Land-use zoning, professional inspections, and proper design can reduce many landslide problems but evacuation is often the only way to protect lives from a debris flow or other fast-moving landslide. Never ignore an evacuation order.

    Before a Landslide

    The following are things you can do to protect yourself, your family and your property from the effects of a landslide or debris flow:

    • To begin preparing, you should build an emergency kit and make a family communications plan.
    • Connect with your local emergency services, heed evacuation warnings.
    • Leave if you have been told to evacuate or you feel it is unsafe to remain in your home. Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).
    • Prepare for landslides by following proper land-use procedures - avoid building near steep slopes, close to mountain edges, near drainage ways or along natural erosion valleys.
    • Become familiar with the land around you. Learn whether landslides have occurred in your area by contacting local officials. However, don’t assume that what happened last time will happen next time. Debris flows can start in places they’ve never been and return to slopes where they’ve already been.
    • Get an assessment of your property by a qualified geotechnical professional.
    • Consult a professional for advice on appropriate preventative measures for your home or business, such as flexible pipe fittings, which can better resist breakage.
    • Protect your property based on of recommendations from the ‘qualified geotechnical professional’ and/or local city/county guidance on protection from debris flow and flooding.  You can't stop or change the path of a debris flow. However, you may be able to protect your property from floodwaters or mud by use of sandbags, retaining walls or k-rails (Jersey barriers).
    • In mud and debris flow areas, consider building channels or deflection walls to try to direct the flow around buildings. Be aware, however, that when a flow is big enough, it goes where it pleases. Also, if you divert a flow and it flows on a neighbor's property, you may be liable for damages.
    • If you are at risk from a landslide talk to your insurance agent. Debris flow may be covered by flood insurance policies from the National Flood Insurance Program (NFIP).

    Recognize Warning Signs

    Watch for debris flows and other fast moving landslides that pose threats to life:

    • If you are near a wildfire burn area, sign up for emergency alerts and pay attention to weather forecasts for the burn area. The weather in the burn area could be very different from where you are.
    • Listen and watch for rushing water, mud, unusual sounds.
    • Unusual sounds, such as trees cracking or boulders knocking together, might indicate moving debris.
    • A faint rumbling sound that increases in volume is noticeable as the landslide nears.
    • Fences, retaining walls, utility poles, k-rails, boulders, or trees move.
    • Huge boulders in the landscape can be signs of past debris flows.

    Watch for slow-moving landslides that pose threats to property:

    • Changes occur in your landscape such as patterns of storm-water drainage on slopes (especially the places where runoff water converges) land movement, small slides, flows, or progressively leaning trees.
    • Doors or windows stick or jam for the first time.
    • New cracks appear in plaster, tile, brick, or foundations.
    • Outside walls, walks, or stairs begin pulling away from the building.
    • Slowly developing, widening cracks appear on the ground or on paved areas such as streets or driveways.
    • Underground utility lines break.
    • Bulging ground appears at the base of a slope.
    • Water breaks through the ground surface in new locations.
    • Fences, retaining walls, utility poles, or trees tilt or move.
    • The ground slopes downward in one direction and may begin shifting in that direction under your feet.

    During a Landslide

    • Listen to local news stations on a battery-powered radio for warnings.
    • Heed all warnings and evacuation notices.
    • During a storm that could cause a landslide, stay alert and awake. Many deaths from landslides occur while people are sleeping.
    • Be aware that by the time you are sure a debris flow is coming, that will be too late to get away safely. Never cross a road with water or mud flowing. Never cross a bridge if you see a flow approaching. It can grow faster and larger too quickly for you to escape.
    • If you do get stuck in the path of a landslide move uphill as quickly as possible.
    • Avoid river valleys and low-lying areas during times of danger.
    • If you are near a stream or channel, be alert for any sudden increase or decrease in water flow or water that changes from clear to muddy. These can be signs that a landslide is coming.

    After a Landslide

    • Stay away from the slide area. There may be danger of additional slides.
    • Listen to local radio or television stations for the latest emergency information.
    • Watch for flooding. Floods sometimes follow landslides and debris flows because they may both be started by the same conditions.
    • Check for injured and trapped persons near the slide, without entering the direct slide area. Direct rescuers to their locations.
    • Report broken utility lines and damaged roadways and railways to appropriate authorities. Reporting potential hazards will get the utilities turned off as quickly as possible, preventing further hazard and injury.
    • Allow trained professionals to check the building foundation, chimney, and surrounding land for damage.
    • Replant damaged ground as soon as possible since erosion caused by loss of ground cover can lead to flash flooding and additional landslides in the near future.
    • Seek advice from a geotechnical expert for evaluating landslide hazards or designing corrective techniques to reduce landslide risk. A professional will be able to advise you of the best ways to prevent or reduce landslide risk, without creating further hazard.

    Tip Sheets

    If you live in a burn area, follow the guidance from READY.Gov, keep SERVPRO's number handy and be sure to follow evacuation orders. 

    SERVPRO of West Riverside City


    Follow us on Instagram and Facebook for tips and updates.

    Check out our blogs throughout the month of Sept for more information on how to prepare for disasters, especially those prone in the Riverside area.  Make a plan, and talk to your kids to keep your family safe. 

    National Preparedness Month- Pets and Animals

    9/28/2020 (Permalink)

    reddish dog with animated fire helmet and flames in the picture, inside a house SERVPRO has prepared Ellie our Cattle dog for any emergency!

    With the threat of fires and earthquakes in the Riverside area its important not to forget our pets.  Some families have to leave their pets behind because of how quickly many need to evacuate.  This information from Ready.gov will help you prepare your pets.

    Get Informed

    • Know what disasters could affect your area, which could call for an evacuation and when to shelter in place.
    • Keep a NOAA Weather Radio tuned to your local emergency station and monitor TV, radio and follow mobile alert and mobile warnings about severe weather in your area.
    • Download the FEMA app and get weather alerts from the National Weather Service for up to five different locations anywhere in the United States.

    Make a Plan

    Remember, during a disaster what’s good for you is good for your pet, so get them ready today.

    If you leave your pets behind, they may be lost, injured or worse. Never leave a pet chained outdoors. Plan options include:

    • Create a buddy system in case you’re not home. Ask a trusted neighbor to check on your animals.
    • Identify shelters. For public health reasons, many emergency shelters cannot accept pets.
      • Locate boarding facilities or animal hospitals near your evacuation shelter.
      • Consider an out-of-town friend or relative.
    • Locate a veterinarian or animal hospital in the area where you may be seeking temporary shelter in case your pet needs medical care. Add the contact information to your emergency kit.
    • Have your pet microchipped and make sure that you not only keep your address and phone number up-to-date, but that you also include contact info for an emergency contact outside of your immediate area.
    • Call your local emergency management office, animal shelter or animal control office to get advice and information.
    • If you are unable to return to your home right away, you may need to board your pet. Find out where pet boarding facilities are located.
    • Most boarding kennels, veterinarians and animal shelters will need your pet's medical records to make sure all vaccinations are current.
    • If you have no alternative but to leave your pet at home, there are some precautions you must take, but remember that leaving your pet at home alone can place your animal in great danger!

    Tips for Large Animals

    If you have large animals such as horses, cattle, sheep, goats or pigs on your property, be sure to prepare before a disaster.

    • Ensure all animals have some form of identification.
    • Evacuate animals whenever possible. Map out primary and secondary routes in advance.
    • Make available vehicles and trailers needed for transporting and supporting each type of animal. Also make available experienced handlers and drivers.
    • Ensure destinations have food, water, veterinary care and handling equipment.
    • If evacuation is not possible, animal owners must decide whether to move large animals to shelter or turn them outside.

    Take extra time to observe livestock, looking for early signs of disease and injury. Severe cold-weather injuries or death primarily occur in the very young or in animals that are already debilitated.

    Animals suffering from frostbite don’t exhibit pain. It may be up to two weeks before the injury becomes evident as the damaged tissue starts to slough away. At that point, the injury should be treated as an open wound and a veterinarian should be consulted.

    Make sure your livestock has the following to help prevent cold-weather problems:

    • Plenty of dry bedding to insulate vulnerable udders, genitals and legs from the frozen ground and frigid winds.
    • Windbreaks to keep animals safe from frigid conditions.
    • Plenty of food and water.

    Build a Kit

    Include basic survival items and items to keep your pet happy and comfortable. Start with this list or download Preparing Makes Sense for Pet Owners-Emergency Preparedness Pet Kit List (PDF)  to find out exactly what items your pet needs to be Ready.

    Your kit should include:

    • Food (at least a three day supply in an airtight, waterproof container)
    • Water (at least three days of water specifically for your pets)
    • Medicines
    • Medical records, proof of vaccinations, registration and adoption documents (talk to your veterinarian about microchipping)
    • First aid kit (cotton bandage rolls, bandage tape and scissors, antibiotic ointment, flea and tick prevention, latex gloves, isopropyl alcohol, saline solution and a pet first aid reference book)
    • Collar or harness with ID tag, rabies tag and a leash
    • Crate or pet carrier (a sturdy, safe crate or carrier large enough for your pet to stand, turn around and lie down)
    • Sanitation needs (litter box and litter, newspapers, paper towels, plastic trash bags and household chlorine bleach)
    • A picture of you and your pet together to prove ownership (add species, breed, age, sex, color and distinguishing characteristics)
    • Familiar items (treats, toys and bedding can help reduce stress for your pet)

    SERVPRO of West Riverside City urges pet owners to plan for your pets.  Include them in your evacuation plan and know where to go and where pets can be taken. 

    SERVPRO has prepared Ellie our Cattle dog for any emergency!

    National Preparedness Month- Week 4: Teach Youth About Preparedness- Wildfires

    9/23/2020 (Permalink)

    mother and daughter outside kneeling against a white house, in front of shut off valves. Talk to your family about shut off valves and where they are located.

    Each year Riverside county is faced with wildfires. 

    How can you ensure your kids are informed on what to do if a wildfire hits your Riverside area.  What if your kids are not with you when this happens?  Ready.gov can help you and your family plan for such disasters.  Here are some tips.

    A wildfire is a fire that burns out of control in a natural area, like a forest, grassland, or prairie. Wildfires can start from natural causes, such as lightening, but they are usually caused by humans, such as campers or hikers who did not put out their campfire properly. Wildfires spread quickly, burning brush, trees, and homes in its path. They can also affect natural resources (such as soil, animals, forests), destroy homes, and put people’s lives in danger.

    Words to know!


    Leaving an area that has been declared unsafe.

    Evacuation Notice

    An evacuation notice tells you that a fire is nearby, and it is important—or mandatory—to leave the area.

    Fire Extinguisher

    A fire protection device that sprays foam and is used to help put out small fires.

    Fire Weather Watch

    A notice that dangerous fire weather conditions are possible over the next 12 to 72 hours.

    Red Flag Warning

    Also called a Fire Weather Warning, it is a warning for when fire danger exists because of weather patterns.

    Smoke Alarms

    Sensors attached to the ceiling that sound an alarm when they sense smoke.

    Am I at Risk?

    Wildfires can happen anywhere, anytime. The chance of wildfires happening is higher when there is little or no rainfall. This makes bushes, grass and trees dry and easier to burn. High winds can spread wildfires. Your community may have a designated wildfire season when the risk is particularly high.

    What Can I do?


    • Build an emergency kit.
    • Make a family communications plan.
    • Know your evacuation route.
    • Make sure your family has smoke alarms on every level of your home, especially in bedrooms. Ask your parents to check them every month and to change the batteries every year.
    • If you don’t have a smoke alarm, check with your local fire department about getting a free one.
    • Help your parents to rake the lawn and get rid of leaves and twigs. These can catch fire if a wildfire is near your home. Never play with matches. You could accidentally start a fire.


    • Listen to emergency officials
    • Follow local emergency officials’ orders. If they say to evacuate, do so immediately.
    • If you see a wildfire, call 911. You may be the first person to have spotted it!
    • If trapped, call 9-1-1.
    • An adult might ask you to wear a mask. Keep this on- it will help keep dangerous particles from smoke and ash out of the air you breathe.


    • Call 9-1-1 and seek help immediately if you or someone you are with has been burned. Cool and cover burns to reduce the chance of further injury or infection.
    • If you are at home, keep a “fire watch.” That means, look for smoke or sparks throughout the house. If you see anything, tell a grown-up immediately!
    • If you have evacuated, do not go home until safety officials say it’s okay. Stay away from downed or dangling power lines. They could electrocute you.
    • Avoid walking on hot/burning surfaces. After a fire, the ground may contain heat pockets or hidden embers. Stay away. They could burn you or spark another fire.
    • If you have animals, watch them closely and keep them under your control. Note that hidden embers and hot spots could burn their paws or hooves.
    • Do not use water from the faucet unless emergency officials say it’s okay.
    • Burned areas should be monitored for at least 12 hours to make sure the fire is out and danger has past.
    • Do not attempt to remove heavy debris by yourself. Wear protective clothing, including a long-sleeved shirt, long pants, work gloves and sturdy, thick-soled shoes during clean up. These will protect you from further injury from broken glass, exposed nails or other objects.
    • Throw away food exposed to heat, smoke, or soot. When in doubt throw it out.
    • Use text or social media to communicate with your family and friends.

    Watch a Video

    Did you know?

    The three elements needed to create and keep a fire burning are heat, fuel, and oxygen, also known as the fire triangle.

    Incident Meteorologists (IMETs) are a group of around 70 specially-trained weather experts with the National Weather Service. They work closely with wildfire responders at wildfire sites to monitor, analyze, and report fire and weather conditions. Their forecasts help firefighters plan operations when dealing with the unpredictable nature of fire. This helps keep emergency responders safe.

    Please use the link to watch a couple of videos with your kids to help them understand further the threat of a wildfire and what they can do. 

     FEMA Prepare for Kids

     Disaster Dodgers

    Wildfires can cause a lot of damage to your home.  Let SERVPRO help you, keep our information handy.  We are an emergency service company.  We know how to address damage due to fire, smoke, soot or water. 

    SERVPRO of West Riverside City


    We are available 24/7, we are always here to help!

    National Preparedness Month- Week 4: Teach Youth About Preparedness- Earthquakes.

    9/22/2020 (Permalink)

    a mother and two little daughters sitting at a table in the dining room with emergency brochures Prepare now, keep your family safe.

    Talk to your kids about preparing for emergencies and what to do in case you are separated. Reassure them by providing information about how they can get involved.

    In Riverside County, disasters can hit any time.  Two that have impacted the area recently are Earthquakes and Wildfires.  With the recent 3.3 earthquake in Lake Elsinore and 4.5 earthquake in South El Monte (that was felt all the way to Beaumont), it's important to be prepared for these events.  In light of National Preparedness Month.  We will address how to prepare your kids for earthquakes.  Next blog will discuss how to prepare you kids for wildfires. 

    An earthquake is the sudden, quick shaking of the earth. It is caused by rock breaking and moving under the ground. Additional earthquakes, known as aftershocks, can occur for hours, days, or even months after an earthquake. These are usually smaller than the first earthquake. However, they could cause more damage to structures weakened by the first earthquake.

    Earthquakes can also cause tsunamis. Tsunamis are a series of waves caused by a large and sudden disturbance of the sea.


    Another earthquake that happens after the first earthquake. These are usually smaller than the first earthquake.


    The center of an earthquake. Vibrations are sent from the epicenter in many directions.

    Fault Lines

    Cracks in the rocks below the earth’s surface.

    Seismic Activity

    This is another word for earthquakes, along with tremors, quakes, and shakers.


    A machine that mea­sures an earthquake.

    All 50 states and 5 U.S. territories are at some risk for earthquakes. Earthquakes can happen at any time of the year and occur without warning. Scientists are working on a way to detect when an earthquake may happen.


    • Build an emergency kit.
    • Make a family communications plan.
    • Know the safe spots in every room—under a sturdy table or against an inside wall.
    • Secure household items.
    • Ask your family to hold earthquake drills—drop, cover, and hold on!


    • If you are inside: DROP to the ground. COVER yourself under a sturdy table or other heavy furniture. If there is nothing to get under, cover your head and neck with your arms and crouch near an inside wall. HOLD ON until the shaking stops.
    • If you are using a wheelchair or a walker with a seat: LOCK your wheels. COVER your head and neck with your arms, a pillow, a book, or whatever is available. HOLD ON and maintain your position with your head and neck covered until the shaking stops.
    • If you are in bed, stay there and cover your head and neck with a pillow.
    • STAY AWAY from windows, glass, lighting fixtures, or furniture that could fall, like bookcases.
    • STAY INSIDE! Do not use elevators!
    • If you are outside: Stay there. Move away from buildings, streetlights, and wires until the shaking stops. Be very careful before re-entering your home or other buildings. Be sure a parent or adult is with you.


    • Expect aftershocks. They are usually not as strong but can cause damage.
    • Do not enter a damaged building.
    • Open cabinets carefully. Objects might have moved and could fall on you.
    • Wear long pants, long sleeves, and shoes to protect your skin from getting scratched by broken objects.
    • Text, don’t talk. Unless there’s a life-threatening situation, send a text so that you don’t tie up phone lines needed by emergency workers. Plus, texting may work even if cell service is down.

    Watch this video with your kids

    Ready.gov Earthquake Preparedness Video

    Earthquakes are prone to causing other disasters such as water or fire disasters.  Keep our number handy:

    SERVPRO of West Riverside City


    We are here for you 24/7

    We are trained to handle emergency disasters.  We have the tools, gear and experience needed to handle water or fire damage. 

    How to Prepare Your Riverside Home for an Earthquake

    9/17/2020 (Permalink)

    drop cover and hold blue diagram for people in wheelchair, using a cane, or walker Stay Safe During an Earthquake: Drop, Cover, and Hold On

    A new study suggests that the Ridgecrest quakes have increased the chances of another big one occurring, this time in southern California. A big enough quake along the Garlock—magnitude 7.5 or bigger, by the researchers' calculations—could spark a quake along the San Andreas that travels southward toward Los Angeles.  From National Geographic.

    Take action now, before an earthquake hits.

    • Secure items that might fall and cause injuries (e.g., bookshelves, mirrors, light fixtures).

    • Practice how to Drop, Cover, and Hold On by participating in a ShakeOut earthquake drill (www.ShakeOut.org).

    • Store critical supplies and documents.

    • Plan how you will communicate with family members.

    To prevent potential injuries, take the time to secure your space. Secure items that might fall, fly, or slide in an earthquake (see www.earthquakecountry.org/step1). Imagine if the room was picked up and shaken up and down and side to side and then determine what items would be thrown around. Periodically review the locations where you spend time—your home, workplace, or school—to look for potential hazards and secure them.


    1. Cabinet doors can fly open allowing contents to crash to the floor; secure them with latches.

    2. Objects such as framed photos, books, lamps, and other items that you keep on shelves and tables can become flying hazards. Secure them with hooks, adhesives, or earthquake putty to keep them in place. Move heavy or breakable items to lower shelves.

    3. Mirrors, pictures frames, and other hanging items should be secured to the wall with closed hooks or earthquake putty. Do not hang heavy objects over beds, sofas, or any place you may be seated.

    4. Electronics such as computers, televisions, and microwave ovens are heavy and expensive to replace. Secure them with flexible nylon straps.

    5. Bookcases, filing cabinets, china cabinets, and other tall furniture should be anchored to wall studs, (not drywall), or masonry. Use flexible straps that allow them to sway without falling to the floor.

    6. Secure your water heater, refrigerator, and other major appliances with the appropriate straps screwed into the wall studs or masonry to help keep them from falling over and rupturing gas or electric connections. Gas appliances should have flexible connectors to absorb the shaking while reducing the risk of fire.

    ASSEMBLING EMERGENCY SUPPLIES Take the time now to collect the emergency supplies you would need if the power was out, water supplies were cut off, and grocery stores were not open. You can build your supplies over time by adding a few items as your budget permits. Basic emergency supplies should include the following, most of which you probably already have in your home.

    WATER – Ensure you have at least 1 gallon of water per person per day for at least 3 days. (Store a longer than 3-day supply of water, if possible). An average person needs to drink about 3/4 of a gallon of fluid daily. Individual needs vary depending on age, gender, health, level of activity, food choices, and climate. You may also need stored water for food preparation.

    FOOD – Store at least a 3-day supply of non-perishable food for members of your household, including pets. Consider special dietary needs (e.g., infant formula). Include a non-electric can opener for canned food.

    FLASHLIGHT, RADIO, and CELL PHONE CHARGER – You will need to be able to charge these items without electricity. Your flashlight and radio should be either hand-cranked or battery-powered, and stored with extra batteries. Your cell phone charger should be hand-crank, solar, or able to be charged from a car outlet.

    MEDICAL – Include first aid kit, prescription and non-prescription/over-the-counter medications, and medical supplies.

    SANITATION – Pack supplies for sanitation, such as hand sanitizer, towelettes, paper products, and plastic bags, for use when water resources are limited.

    ASSISTIVE TECHNOLOGY – Include battery backup power for power-dependent mobility devices, oxygen, and other assistive technology needs.

    CLOTHING AND BLANKETS – Ensure you have clothing with long sleeves and long pants, thick-soled shoes, and work gloves to protect yourself after the earthquake, and a sleeping bag or warm blanket for each person, if you live in a cold-weather climate.

    WHISTLE – Include a whistle to signal for help.

    CASH – Store cash in case ATMs are not functioning after the earthquake.

    FIRE EXTINGUISHER – Earthquakes can cause fires to break out; have a fire extinguisher so you can put out any small fires. Use a fire extinguisher only if you are physically capable.

    Consider storing supplies in several locations if possible. This means having basic supplies of food and water in locations, including your workplace, your vehicle, and, if possible, other places you and members of your household regularly spend time (e.g., house of worship, community center, and school). It is important to consider the unique needs of your family, including access and functional needs, and the needs of children and pets. You may need to include: extra water; special food, such as infant formula or pet food; and supplies or equipment, such as diapers, glasses, or medical equipment. Download Emergency Supply Checklist at www.ready.gov/build-a-kit.

    DEVELOP A COMMUNICATIONS PLAN Your family may not be together when an earthquake hits, so it is important to know how you will contact one another and how you will get back together in case of an emergency. Landline and cellular phone systems are often overwhelmed following a disaster, so you may need to use text messaging or social media to communicate with family and friends. Keep important numbers written down in your wallet in case you cannot access the contact list in your phone. For more information, including a sample household communications plan, visit www.ready.gov/make-a-plan.

    Check with your insurance agent regarding coverage for earthquakes.  Most likely your normal homeowners policy will not cover damage from earthquake.  It might cover if the earthquake caused a fire, then damage from the fire would be covered. 

    Should you experience damage from an earthquake, SERVPRO can inspect for FREE.  Keep us in mind for those unexpected disasters, and be prepared.  

    SERVPRO of West Riverside City


    "We are Faster to Any Size Disaster"

    National Preparedness Week 3: Prepare for Disasters in Riverside City

    9/14/2020 (Permalink)

    dark skies, orange and red flames in the background with a white barn on the forefront In 2019, 87% of wildfires were caused by humans.

    With fires taking place all over California, being prepared hits close to home especially for residents in Azusa, Yucaipa and those near Sequoia National Forest.  

    The information from Ready.gov helps limit the impacts that disasters have on you and your family.  Know the risk of disasters in your area and check your insurance coverage. Learn how to make your home stronger in the face of fires, earthquakes, heat waves and other common hazards and act fast if you receive a local warning or alert.

    In this blog we will discuss how to prepare for wildfires and extreme heat.  Look for our next blog covering being prepared for earthquakes.


    Wildfires can ruin homes and cause injuries or death to people and animals. A wildfire is an unplanned fire that burns in a natural area such as a forest, grassland, or prairie. Wildfires can:

    • Often be caused by humans or lightning.
    • Cause flooding or disrupt transportation, gas, power, and communications.
    • Happen anywhere, anytime. Risk increases with in periods of little rain and high winds.
    • Cost the Federal Government billions of dollars each year.


    • Leave if told to do so.
    • If trapped, call 9-1-1.
    • Listen for emergency information and alerts.
    • Use N95 masks to keep particles out of the air you breathe.


    Prepare NOW

    Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts. Sign up for email updates about coronavirus from the Centers for Disease Control and Prevention (CDC). Check AirNow.gov for information about your local air quality.

    • Know your community’s evacuation routes and find several ways to leave the area. Drive the evacuation routes while following the latest guidelines from the Centers for Disease Control and Prevention (CDC) and your state and local authorities to prevent the spread of COVID-19. Have a plan for pets and livestock. Remember that some shelters do not accept pets.
    • Prepare for long-term social distancing by gathering emergency supplies. Include cleaning supplies, non-perishable foods, first aid supplies, and water. Consider gathering soap, hand sanitizer that contains at least 60 percent alcohol, household cleaning supplies, and masks to help slow the spread of COVID-19. Set aside supplies in case you must evacuate to your safe location. After a wildfire, you may not have access to these supplies for days or even weeks. Don’t forget the needs of pets. Keep in mind each person’s specific needs, including medication. Obtain extra batteries and charging devices for phones and other critical equipment. Being prepared allows you to address smaller medical issues at home, alleviating the burden on urgent care centers and hospitals.
    • Being prepared allows you to avoid unnecessary excursions and to address minor medical issues at home, alleviating the burden on urgent care centers and hospitals.
    • Remember that not everyone can afford to respond by stocking up on necessities. For those who can afford it, making essential purchases and slowly building up supplies in advance will allow for longer time periods between shopping trips. This helps to protect those who are unable to procure essentials in advance of the pandemic and must shop more frequently. In addition, consider avoiding WIC-approved products so that those who rely on these products can access them.
    • If you already have one at home, set aside a respirator, like an N95 respirator, to keep smoke particles out of the air you breathe. Respirators are not meant to fit children. Due to COVID-19, it may be difficult to find respirators. While cloth face coverings, surgical masks, and dust masks provide protection from exposure to COVID-19, they will not protect you from smoke inhalation. To ensure that healthcare workers have access to N95 respirators, it is best to limit your exposure to smoke rather than buy respirators.
    • Designate a room that can be closed off from outside air. Close all doors and windows. Set up a portable air cleaner to keep indoor pollution levels low when smoky conditions exist.
    • Keep important documents in a fireproof, safe place. Create password-protected digital copies.
    • Use fire-resistant materials to build, renovate, or make repairs.
    • Find an outdoor water source with a hose that can reach any area of your property.
    • Create a fire-resistant zone that is free of leaves, debris, or flammable materials for at least 30 feet from your home.
    • Review insurance coverage to make sure it is enough to replace your property.
    • Pay attention to air quality alerts.

    Extreme Heat

    Extreme heat is a period of high heat and humidity with temperatures above 90 degrees for at least two to three days. In extreme heat your body works extra hard to maintain a normal temperature, which can lead to death. In fact, extreme heat is responsible for the highest number of annual deaths among all weather-related hazards.


    • Extreme heat can occur quickly and without warning.
    • Older adults, children and sick or overweight individuals are at greater risk from extreme heat.
    • Humidity increases the feeling of heat as measured by a heat index.


    • Find air conditioning.
    • Avoid strenuous activities.
    • Wear light clothing.
    • Check on family members and neighbors.
    • Drink plenty of fluids.
    • Watch for heat cramps, heat exhaustion and heat stroke.
    • Never leave people or pets in a closed car.


    Prepare NOW

    Find places in your community where you can go to get cool while following the latest guidelines from CDC about social distancing to reduce the spread of COVID-19.

    Try to keep your home cool:

    • Do not rely on a fan as your primary cooling device.  
    • Cover windows with drapes or shades.
    • Weather-strip doors and windows.
    • Use window reflectors such as aluminum foil-covered cardboard to reflect heat back outside.
    • Add insulation to keep the heat out.
    • Use a powered attic ventilator, or attic fan, to regulate the heat level of a building’s attic by clearing hot air.
    • Install window air conditioners and insulate around them.
    • Learn to recognize the signs of heat illness. For more information visit: www.cdc.gov/disasters/extremeheat/warning.html

    If you are directly impacted by fire, or even smoke damage we have years of experience on remediating damage.  We can help, and we offer FREE inspections!  Call us 951-351-8033

    What to do when smoke and ash invade your Riverside home.

    9/9/2020 (Permalink)

    orange smoke in the sky In the wake of a fire that has covered homes with smoke and ash, it’s important to begin cleanup as soon as possible.

    SERVPRO of West Riverside, CA  is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

    IICRC has many tips and suggestions for consumers. Please consider the following information from the IICRC regarding fire and smoke restoration:

    In the wake of a fire that has covered homes with smoke and ash, it’s important to begin clean up as soon as possible in order to prevent permanent damage or discoloration from soot residue. The IICRC provides the following tips for fire victims facing clean up:

    • Safety is most important. Wear an N-95 ANSI-approved dust mask (like a

    painter’s mask) and work gloves during cleanup.

    • Ventilate the home. Place a box fan in an open window to draw

    smoke-odor laden air and char out of the building.

    • Replace ventilation filters as soon as possible, then run the ventilation system to filter-out smoke-related particles.
    • Clean the exterior of the building of fire-damaged debris, smoke and char particles. Exterior cleaning includes washing off the building, sidewalks, driveways and decks with detergent and fresh water scrubbing followed by rinsing.
    • Clean the interior by dry HEPA (High Efficiency Particulate Air), vacuuming the ceiling, upper and lower walls and then flooring. In some situations, detergent wet cleaning must be applied to remove a smoke film which impacts and absorbs onto surfaces.

    Vacuum contents and upholstery. Make sure your house or building vacuum is HEPA rated, otherwise, you risk blowing smoke and soot into the air.

    • Draperies, clothing and machine-washable items such as towels

    may be dry cleaned or laundered.

    • Unless the upholstery manufacturer says otherwise, use a mild alkaline cleaner to neutralize acid in smoke, soot, char and ash.
    • Most exterior walls (brick, stone, wood, paint, siding) and eaves can be cleaned by spraying with a detergent, agitating soot with a soft-bristled brush, pressure washing from bottom to top, then rinse from top to bottom.
    • When smoke and soot damage and residue is moderate or heavy, or you cannot complete smoke and soot odor removal on your own, consider hiring a professional who is certified in fire and smoke damage restoration to cleanup and restore your home or business and belongings.
    • Check with your insurance provider to determine if smoke damage from outdoor sources is covered under your policy. Insurance companies can often provide a list of credible restoration companies from which property owners can choose.
    • If the fire has warped or distorted the structure, consult a general contractor who can also be found in the IICRC list of approved restorers.

    Reduce smoke exposure outdoors

    • Take it easier during smoky times to reduce how much smoke you inhale. If it looks or smells smoky outside, avoid strenuous activities such as mowing the lawn or going for a run.
    • Know your air quality. Smoke levels can change a lot during the day, so wait until air quality is better before you are active outdoors. Check your state or local air quality agency’s website or airnow.gov for air quality forecasts and current air quality conditions. On AirNow, you can also sign up to get email notifications, download an air quality app, or check current fire conditions. In addition, some communities have visual range programs where you can assess smoke conditions by how far you can see.
    • Have enough food and medication on hand to last several days so you don’t have to go out for supplies. If you must go out, avoid the smokiest times of day.
    • Reduce smoke in your vehicle by closing the windows and vents and running the air conditioner in recirculate mode. Slow down when you drive in smoky conditions.
    • Do not rely on dust masks or bandanas for protection from smoke. If you must be out in smoky conditions, an N95 respirator can protect you, if it fits snugly to your face and is worn properly.
    •  Have a plan to evacuate. Know how you will get alerts and health warnings, including air quality reports and public service announcements (PSAs). Public advisories can provide important information such as changing smoke conditions and evacuation notices. Know your evacuation routes, organize your important items ahead of time, and know where to go in case you have to evacuate.

    Professional restoration technicians  know that damage increases and restoration costs escalate the longer neutralization, corrosion control and cleaning is delayed. When homeowners prolong the restoration of their home, they extend the effects brought on by the smoke exposure.

    When hiring a fire and smoke removal professional in your area, make sure that the technician is a certified Fire and Smoke Restoration Technician (FSRT) to ensure they are educated on the latest techniques for proper remediation. In some cases, a mold remediator may also be necessary as the volume of water used to combat fires can result in an abundance of standing water within a property, leading to mold growth.

    For more details, visit https://cdn.ymaws.com/www.IICRC.org/resource/resmgr/docs/112018_cawildfiredoc.pdf

    Need a professional? Call SERVPRO of West Riverside City 951-351-8033 today. We are here to help 24/7. 

    You can follow us on Facebook: https://www.facebook.com/westriverside/

    National Preparedness Month- Week 2: Build A Kit

    9/7/2020 (Permalink)

    white background orange lettering announcing National Preparedness month, are your ready. After an emergency, you may need to survive on your own for several days. Are you prepared?

    In California, we are affected by wild fires and earthquakes.  However, any other natural disaster can hit at any time.  Week 2 of National Preparedness Month is building a kit.  Do you have the essential items for you and your family should you lose power?  Or if all stores are closed? 

    Gather supplies that will last for several days after a disaster for everyone living in your home.  Don’t forget to consider the unique needs each person or pet may have in case you have to evacuate quickly. Update your kits and supplies based on recommendations by the Centers for Disease Control.

    Here are some tips on building a kit from Ready.gov:

    After an emergency, you may need to survive on your own for several days. Being prepared means having your own foodwater and other supplies to last for several days. A disaster supplies kit is a collection of basic items your household may need in the event of an emergency.

    Make sure your emergency kit is stocked with the items on the checklist below. Most of the items are inexpensive and easy to find and any one of them could save your life. Headed to the store? Download a printable version to take with you. Once you take a look at the basic items consider what unique needs your family might have, such as supplies for pets or seniors.

    Basic Disaster Supplies Kit

    To assemble your kit store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag.

    A basic emergency supply kit could include the following recommended items:

    • Water (one gallon per person per day for at least three days, for drinking and sanitation)
    • Food (at least a three-day supply of non-perishable food)
    • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
    • Flashlight
    • First aid kit
    • Extra batteries
    • Whistle (to signal for help)
    • Dust mask (to help filter contaminated air)
    • Plastic sheeting and duct tape (to shelter in place)
    • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
    • Wrench or pliers (to turn off utilities)
    • Manual can opener (for food)
    • Local maps
    • Cell phone with chargers and a backup battery
    • Download the Recommended Supplies List (PDF)

    Additional Emergency Supplies

    Since Spring of 2020, the CDC has recommended people include additional items in their kits to help prevent the spread of coronavirus or other viruses and the flu.

    Consider adding the following items to your emergency supply kit based on your individual needs:

    • Cloth face coverings (for everyone ages 2 and above), soap, hand sanitizer, disinfecting wipes to disinfect surfaces
    • Prescription medications
    • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
    • Prescription eyeglasses and contact lens solution
    • Infant formula, bottles, diapers, wipes and diaper rash cream
    • Pet food and extra water for your pet
    • Cash or traveler's checks
    • Important family documents such as copies of insurance policies, identification and bank account records saved electronically or in a waterproof, portable container
    • Sleeping bag or warm blanket for each person
    • Complete change of clothing appropriate for your climate and sturdy shoes
    • Fire extinguisher
    • Matches in a waterproof container
    • Feminine supplies and personal hygiene items
    • Mess kits, paper cups, plates, paper towels and plastic utensils
    • Paper and pencil
    • Books, games, puzzles or other activities for children

    Maintaining Your Kit

    After assembling your kit remember to maintain it so it’s ready when needed:

    • Keep canned food in a cool, dry place.
    • Store boxed food in tightly closed plastic or metal containers.
    • Replace expired items as needed.
    • Re-think your needs every year and update your kit as your family’s needs change.

    Kit Storage Locations

    Since you do not know where you will be when an emergency occurs, prepare supplies for home, work and cars.

    • Home: Keep this kit in a designated place and have it ready in case you have to leave your home quickly. Make sure all family members know where the kit is kept.
    • Work: Be prepared to shelter at work for at least 24 hours. Your work kit should include food, water and other necessities like medicines, as well as comfortable walking shoes, stored in a “grab and go” case.
    • Car: In case you are stranded, keep a kit of emergency supplies in your car.

    Whether it's a flood, earthquake, fire, or extreme weather, we must work together as a team to help ensure our family, businesses, places of worship, and neighborhoods are prepared. Contact SERVPRO of West Riverside City to find out how we can help make it “Like it never even happened,” in your life.

    SERVPRO of West Riverside City 951-351-8033

    We are here to help during those devastating circumstances.  

    September is National Preparedness Month, Riverside Residents Are You Prepared?

    9/2/2020 (Permalink)

    Logo-at the top a green cell phone, check list, bear flashlight,  & battery, In black National Preparedness Month SERVPRO's Emergency Preparedness Plan can help you because, "Disasters Don't Wait. Make Your Plan Today."

    National Preparedness Month is recognized every September to promote community disaster planning, with the theme for 2020 being “Disasters Don’t Wait.  Make Your Plan Today.” 

    With August behind us, we are still seeing an extremely active fire season we are also faced with extra preparations and precautions due to COVID-19... preparing yourself, your loved ones, and your property for a disaster situation is of the utmost importance.  Ready.gov offers weekly National Preparedness Month themes to help organize your preparations:

    Week 1 (September 1st-5th): Make a Plan

    Determine lines of communication, designated meeting places in case of separation, and responsibilities for each member of your household.  Depending on the needs of your family, you may require additional planning steps.

    Week 2 (September 6th-12th): Build a Kit

    Gather supplies for each member of your family.  You kit may include food, clean water, medications, pet foods, communication devices, and batteries.  Keep your kit as compact as possible, and in an easily accessible location, in case evacuation becomes necessary.

    Week 3 (September 13th-19th): Prepare for Disaster

    In the Panhandle of Florida, one of the most common disasters you may face is a hurricane.  To prepare for such an event, be sure to follow local and national news as it pertains to hurricane tracking, check your insurance coverage, and make sure your disaster preparedness kit is built. If a storm is forecasted to hit in your area, follow the direction of local officials concerning shelter and evacuation orders.

    Week 4 (September 20th-26th): Teach Youth About Preparedness

    Make sure children’s needs are included in your preparations.  Include their items in your disaster kit, talk with them about protocols and procedures in the event of a disaster situation, and answer any questions they may have.

    As a leader in clean up and restoration, SERVPRO of West Riverside is Here to Help in the event your property is damaged by a fire, or sustains damage as a result of an earthquake or any other disaster situation.   Serving the inland empire, our team is “Faster to Any Size Disaster!”  To learn more about our services, call 951-351-8033.

    For more information about National Preparedness Month, visit 


    Rain Rain Go Away, Beware of Flooding in Riverside!

    8/31/2020 (Permalink)

    homes with street flooded with rain water and a car in the flood water Two feet of rushing water can sweep away most vehicles — including SUVs and pick-ups.

    It is important to remember that floods caused by rain can occur anywhere, with floodwaters rising gradually or flash floods striking suddenly. Water's powerful force can easily overtake vehicles and people.

    Safety tips for driving in heavy rain:

    • If you must drive in the rain, drive slowly and steadily.  Pull over and stop if it is raining so hard that you cannot see.
    • Six inches of water will reach the bottom of most passenger cars, causing loss of control or possible stalling.
    • One foot of water will float most vehicles.
    • Two feet of rushing water can sweep away most vehicles — including SUVs and pick-ups.
    • Stay away from water that electrical or power lines have fallen into; electric current passes through water easily.
    • Stay off your cell phone unless you must report severe injuries or call for help.

    Safety tips for walking or cycling on urban trails:

    • Move to higher ground and never go into a culvert! If you are on a streamside trail during a rainstorm use the alternate trail up to street level to avoid underpasses and culverts.
    • NEVER take shelter in a culvert, under a bridge, or in an enclosed space, especially in low elevations . Always go to higher ground out of the flow of water.
    • Do not walk or bike through moving water. Six inches of moving water can cause a person to fall.
    • If lightning is present, do not stand under or near an isolated tree or group of trees.
    • Never allow children to play around drainage ditches or viaducts, storm drains or flooded areas.

    Localized street flooding:

    • In underpasses and some areas that are geographical low-points, water cannot be expected to disappear down the storm inlets instantly; the pace and volume of the rainfall may be too quick and too great to immediately drain off. It takes time for the system to accommodate the rainfall.
    • If you know that your street tends to flood because it is located in a low point, be sure to move your vehicles to higher ground whenever rain is forecast.

    Hazards in Your Riverside Home After Flooding

    When water enters your home from a structural breach or through natural flooding scenarios, it can be a hazardous situation for your riverside residence. Knowing these risks and what to do about them can be enough to protect those that matter most and help to protect some of your belongings and possessions in the earliest stages of flood losses as well.

    Many of the hazards that can exist after flood damage in Riverside  homes are universal to any disaster, whether natural flooding or roof/property damage is to blame for the intruding water. Our SERVPRO professionals are often not the first individuals in a damaged home after a flood loss situation, so understanding these hazards before entering the property can keep you safe until our qualified technicians arrive to begin mitigation work.

    • Structural Concerns

    One of the most pressing concerns for those inspecting the damage to their house is oversaturated materials like ceiling assemblies. Sagging materials are often a strong indication of overweight drywall and insulation that can collapse and injure those underneath it. Wall systems are also at risk for becoming oversaturated beyond the capabilities of drywall screws in studs. These are the areas where our team can perform controlled demolition to help with the drying process and protect other materials nearby.

    • Electrical Shock Hazards 

    When standing water reaches outlets near the floor of your home, or electrically charged equipment still powered on, it can cause the pooling water in the area to become electrified. Unless you can be confident that no hazard exists, such as the power getting severed to the structure, do not enter standing water.

    • Contamination Concerns 

    Natural flooding presents a real risk of contamination to materials, contents, and occupants. We have disinfection products and cleaning practices that remove these bacterial threats from structural framework remaining installed before full-scale build back begins.

    We understand the urgency that you feel when your home gets flooded, but keeping yourself and your family safe should be your priority. Our SERVPRO of West Riverside City team is standing by whenever you need us to help.

    Be Prepared for a Commercial Loss in Your Riverside Workplace

    8/26/2020 (Permalink)

    If you have water or fire damage in your property right now, call us at 951-351-8033 RIGHT NOW. Don’t wait to mitigate - the longer damage sits unattended, the more likely it will develop secondary damage.

    If you or someone you know works in a large commercial building, you may benefit from preparing a workplace emergency preparedness kit! SERVPRO of West Riverside City is passionate about preparedness, and as we operate out of a large commercial space, we know how beneficial a kit could be in the event of an emergency.

    As you’re building a kit, whether it’s generally applicable and stored in a shared office space, or specific to you and kept at your desk - it’s important to choose the right storage material and to keep your kit updated. Using airtight, water-proof bags and containers to store a kit could keep your supplies in working condition. Additionally, consider transportable containers, such as a backpack.

    Whether general or specific, consider the following items to include in your kit:

  • A large flashlight and extra batteries.
  • A first aid kit.
  • Surgical masks or dust masks.
  • Water purification tablets.
  • Prepackaged foods. Emergency survival food ration bars are ideal for storage and consumption.
  • Mylar emergency blankets.
  • Bottled water - plan for one gallon of water per person per day for at least three days, for both drinking and sanitation.
  • An emergency whistle attached to a lanyard.
  • Maps of your local area.
  • Duct tape.
  • Work gloves.
  • Hand warmers.
  • Hand sanitizer and moist towelettes.
  • Plastic garbage bags.
  • Non-prescription medications such as pain relievers.
  • Contact lens solution.
  • Matches.
  • It’s important to pack supplies for three to seven days. If your commercial workplace ever experiences a large loss, or a disaster, while you are at work, know that making a kit like this could help keep you and your coworkers safe. 

    If your property experiences a Large Loss in the future, you can always count on SERVPRO of West Riverside City to assist in restoring your property. We roll in after disaster ready to dry, clean, and restore – but there is always a few things that need to be handled before we can start our work. This would include emergency response from your utility companies or plumber, or even emergency services from the Fire Department.

    Being time sensitive after a Large Loss is crucial. Even if we can’t start restoration work immediately, make sure to call SERVPRO as soon as possible. Doing this will ensure that our project manager is able to communicate with you throughout the process of the emergency response, and is prepared to respond to your property for mitigation and restoration as soon as we are able. Don’t wait to call – if you know your property needs mitigation or restoration work.

    Safety comes first, but when it’s time to restore - call SERVPRO of West Riverside City at 951-351-8033.

    National Senior Citizen Day August 21st!

    8/18/2020 (Permalink)

    a woman and her daughter at her elderly neighbors front door talking, smiling. Spend time with the senior citizens you know. Let them know they are appreciated and loved.

    On August 21st, National Senior Citizens Day recognizes the achievements of the more mature representatives of our nation.

    The day provides an opportunity to show our appreciation for their dedication, accomplishments, and services they give throughout their lives. 

    One way to show we care about our seniors is to ensure they are prepared for an emergency resulting from a storm or natural disaster.  Here are 3 ways READY.GOV recommends for our seniors:

    1. Get a kit. 

    The first step is to consider how an emergency might affect their individual needs.   A plan to make it on their own, for at least three days. It’s possible that they will not have access to a medical facility or even a drugstore. It is crucial that they and their family think about what kinds of resources they use on a daily basis and what they might do if those resources are limited or not available.

    Basic Supplies: Think first about the basics for survival – food, water, clean air and any life sustaining items they require. Consider two kits. In one kit put everything they will need to stay where t hey are and make it on their own for a period of time. The other kit should be a lightweight, smaller version they can take with them if they have to leave their home.

    Recommended basic emergency supplies include: 

    • Water, one gallon of water per person per day for at least three days, for drinking and sanitation 
    • Food, at least a three-day supply of non-perishable food and a can opener if kit contains canned food 
    • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both 
    • Flashlight and extra batteries w First aid kit 
    • Whistle to signal for help 
    • Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
    • Moist towelettes, garbage bags and plastic ties for personal sanitation 
    • Wrench or pliers to turn off utilities 
    • Local maps 
    • Pet food, extra water and supplies for your pet or service animal
    • Make a Plan for What they Will Do in an Emergency

    For every aspect of their daily routine, plan an alternative procedure. Make a plan and write it down. Keep a copy of their plan in their emergency supply kits and a list of important information and contacts in their wallet. Share their plan with family, friends, care providers and others in their personal support network.

    • Create a Personal Support Network
    • Develop a Family Communications Plan
    • Deciding to Stay or Go
    • Consider Your Pets
    • Staying Put
    • Evacuation
    • Fire Safety
    • Contact Your Local Emergency Information Management Office
    • Be Informed Some of the Things They Can Do

    To prepare for the unexpected, such as assembling an emergency supply kit and making an emergency plan are the same regardless of the type of emergency. However, it’s important to stay informed about what might happen and know what types of emergencies are likely to affect their region. For more information about specific types of emergencies, visit www.ready.gov or call 1-800-BE-READY. Be prepared to adapt this information to their personal circumstances and make every effort to follow instructions received from authorities on the scene. With these simple preparations, they can be ready for the unexpected. Prepare For Emergencies Now. Information For Older Americans. www.ready.gov

    Their wealth of knowledge, skill, and experience offer so much. They deserve the respect and dignity their achievements earn them. Supporting our senior citizen to live their lives to the fullest and as independently as possible. 

    HOW TO OBSERVE #SeniorCitizensDay

    • Spend time with the senior citizens you know.  Let them know they are appreciated and loved.  
    • Volunteer at a retirement home. Share your smile with those who may not otherwise get a visitor today. 
    • If you are a senior citizen, check for special discounts and promotions that may be offered at stores and restaurants in your area.


    Part II-National Non Profit Day August 17th: Project Boon

    8/17/2020 (Permalink)

    colorful display of circles against white background. In each circle, lists a service ad the number of items provided. Project Boon operates events that bring together those in need, those willing to help, and the resources that make a difference.

    Project Boon amplifies the power of community through events that bring together committed individuals, organizations, and the underserved.

    Their name, boon, means the general good created by meaningful, accessible action. It comes out of a simple idea: that we’re all connected, and we all have the ability to help one another.

    About Project Boon

    Project Boon, a 501(c)(3) nonprofit organization, is based in Rancho Cucamonga, California. As found on their website, They act as the organizing force behind a host of events every year, and while assisting the underserved is one of their primary achievements, they are also proud to:

    • Show people the power they have to change the lives of others and how to use this knowledge.
    • Offer a meaningful experience to the beneficiaries, participants, donors, and sponsors of events and create a lasting sense of community following these events.
    • Engage professionals, executives, and companies, demonstrating the human impact of their business contributions.

    Why Project Boon?

    Project Boon operates events that bring together those in need, those willing to help, and the resources that make a difference.

    When we were children, the neighborhood pulled together when a family down the street faced tough times. Our community made an immediate impact, and we knew the human connection.

    Now, our mission is to help people connect with and rediscover the community to which we all belong—next door or a world away—by supporting our neighbors in need.

    Board Member Matt Frechette

    I  wanted to highlight Matt Frechette who is one of the board members of Project Boon.  He is one of the many members who help support and run the initiative of Project Boon.  Matthew Frechette is the Executive Vice President & co-founder of MyTPG and the founder of Be Intentional Inc. He loves to help protect and grow small businesses and individuals who want to live a life of abundance. He does this by having fun, making a difference, and being intentional. He helps protect businesses from the state, the IRS, and themselves and helps promote individuals. Matthew believes culture is very important in the workplace, community, and home. He has supported multiple charities and been a part of many charity boards. He sees Project Boon as an organization of leaders intentionally having fun and making a difference.

    Back Pack Event & Grocery Distribution

    Project Boon recently hosted a Back Pack Event and Grocery Distribution in July. 

    They teamed up with The Hitch Burger Grill, Hillside Community Church, Firm Media, and OmniTrans to host a drive-thru back-to-school backpack event and grocery distribution for underserved families in Rancho Cucamonga and the surrounding areas. The event was held at The Hitch Burger Grill, in Rancho Cucamonga on July 26. Each family had the opportunity to receive fresh groceries, and school children were provided with backpacks filled with school supplies.

    The event was on a first-come, first-serve, and they asked that attendees not line up early. Each family could receive one bag of groceries, and each child was given one filled backpack, with a maximum of two per car.

    Project Boon received support for the effort by accepting donations of school supplies that could be dropped off at specific locations.  Some of the items donated included:

    • Backpacks for young boys and girls and older teens
    • Pencils, pens, markers
    • Pencil boxes
    • Paper & notebooks
    • Rulers
    • Glue
    • Binders & folders

    One Business, Propel Chiropractic was able to contribute 90 filled backpacks to families in need! 

    Project Boon was able to accomplish this successful event with the  help of many supporters. Because of the generosity of the community, they distributed backpacks to 600+ students and provided groceries to 300+ families. Cars lined up for miles, and they were able to serve everyone who joined. Check out their social media post within Facebook

    please visit the Project Boon website at www.projectboon.org for more information on how to donate or get involved in future events. 

    SERVPRO of West Riverside City encourages all  to look to support a non-profit organization.  We highlighted two with Clear the Shelters and Project Boon, but there are many nonprofit organizations.  Through nonprofits, awareness, research, and aid reach the people who need it most. Nonprofits also produce tremendous benefits to their surrounding communities and the broader world. Take some time to learn more about nonprofits. Understanding that the funding for these organizations often satisfies more than the mission statement will help us see the benefits of supporting nonprofit organizations.

    Top 5 things Riverside Residents Need to Have on Hand to Prepare for a Storm

    8/13/2020 (Permalink)

    Living in Riverside we get the occasional storm that will knock out power for a period of time, especially during high winds.

    These 5 thing will come in handy in a time of a storm that cause power loss.

    • Canned goods and a manual can opener

    Now everyone knows in a natural disaster that canned fruits, vegetables and even things like canned beans are a great food supply. They will last a long time and offer you the nutrients you need. 

    However, opening a can without a can opener can be difficult and sometimes not possible. Make sure to add a can opener to your set so in a time of disaster you have access to canned goods. 

    Here are some additional items to have :

    • Crackers
    • Trail mix and other nuts (for those without allergies)
    • Protein/Breakfast Bars
    • Canned tuna, salmon, etc.
    • Canned Soup
    • Dried Fruit
    • Ensure/ Non-refrigerated individual cartons of organic milk
    • Batteries (big and small)

    One of the most important things you’re going to need in the event of a storm is power and if you don’t have a generator, you’re going to be relying on batteries to get you through the day.

    Not only are they going to be powering the flashlights you’re using to see at night, but they’re going to be powering other things as well that you’ll have to remember. For example, don’t forget to stock up on your hearing aid batteries if that’s one of the things you use. 

    • Water

    The most important thing, and everybody pretty much knows this, is you want to have drinking water on hand but what everybody doesn’t really know is how much do you need?

    The American Red Cross recommends that you have one gallon, per person, per day in the event of a natural disaster. So that means a family of four, over five days is going to need 20 gallons of water.

    Your water could be out longer than 3 days, or fresh water could become You can also buy water purification tablets or a filtering system at a camping store or online.

    • Cash is King

     When the power is out, credit cards and ATMs are a no-go so cash is a must have. Always keep a handy amount ready to go in case the storm fallout lasts longer than you anticipated and you need to get more supplies or fill up your gas tank.

    If your home or business ends up sustaining damage from inclement weather, call SERVPRO of West Riverside City as soon as possible - we can help you get your property restored to preloss condition. Don’t wait to mitigate - call us as soon as you see storm damage on your property: 951-351-8033.

    Part I Non Profit National Day- Clear the Shelters

    8/12/2020 (Permalink)

    A brown and white puppy with its paw through the kennel, touching a woman's hand Visit the links within the article to locate a shelter dog that might fit your family! Let's Clear the Shelters Riverside!

    We observe Aug. 17 as National Nonprofit Day to acknowledge the positive impact that nonprofit organizations have on our local communities and around the world.

    NonProfitPro gives 5 ways you can do this, here are two ways:

    • Give Voice to Your Cause: Use the hashtag #nationalnonprofitday on your social media channels to be seen and create awareness for your organization among those who may not know about your cause, its goals and why it’s important to get involved.
    • Thank Your Volunteers: To commemorate this special day of recognition, thank your volunteers for their support and call those who are regularly active and advocating on their behalf.

    SERVPRO of West Riverside would like to highlight two non-profit organizations that Riverside Residents can participate within our own community.  We will cover Part 1 today and Part 2 on August 17th

    Part I -Animal Rescues

    SERVPRO of West Riverside city is a huge supporter of dogs.  Especially those in need of loving homes.  Our shelters here in Riverside are full and many families are looking for fur babies and don't realize shelters are a great place to find that special pup.  During current conditions with COVID-19, dogs can provide companionship and help relieve stress and anxiety.  

    Clear the Shelters 

    NBC4 and Telemundo 52 announced the return of their successful Clear The Shelters™ pet adoption drive from August 1-31, 2020. The virtual campaign will raise awareness about the importance of pet adoptions while practicing safe social distancing measures and feature online platforms to make it easy for people to adopt during the COVID-19 pandemic.  

    About Clear the Shelters

    NBC and Telemundo owned stations are teaming up with hundreds of shelters across the country to host Clear the Shelters, a nationwide pet adoption drive in August 2020 that helps find loving homes for animals in need. More than 411,000 pets have found their forever homes since 2015.

    You can check out local Riverside Shelters by clicking on this link:

    Clear the Shelters

    How to help Riverside County Animal Services

    Riverside County Animal Services is joining forces again with NBC and Telemundo for the annual Clear the Shelters campaign.  The Information is from their website:

    Riverside County will be offering pets at a $20 adoption fee during the month of August at its two participating shelters in Jurupa Valley and Thousand Palms.

    Due to the coronavirus pandemic, adoptions are still being handled by appointment only and pet meet-and-greet opportunities will be handled virtually when possible. The number to call for appointments is 951-358-7387. Visit www.rcdas.org, look through the available pets, make a note of the animal ID number, and give us a call at 951-358-7387 to schedule an adoption appointment.

    This year’s Clear the Shelters for Riverside County Animal Services will not include a one-day mega event with hundreds of adopters, also due to COVID-19 and social distancing guidance from federal, state and local officials.

    “It will be a much different Clear the Shelters for us and many others,” Animal Services Director Julie Bank said. “However, we appreciate NBC and Telemundo and the corporate sponsors for continuing in this mission to saving shelter pets.”

    In the five years since Riverside County Animal Services has participated, thousands of pets were saved from its shelters and found homes with loving families. More than 410,000 pets found homes during the international campaign’s history. 

    “We’re living in a different world right now,” Bank said. “It’s a stressful time. We know, of course, animals provide us with great comfort. We believe the human-animal bonds are growing that much stronger during all the lockdowns and work-from-home periods."

    For those that are unable to adopt, or already have a full house of pets, there is still a way to participate. NBC and Telemundo are teaming with GreaterGood.org, which has a website established to allow anyone to donate to shelters and rescue groups.

    Locals can donate directly through Riverside County Animal Services’ website; here’s a link:


    Mary S Roberts Pet Adoption

    Cards for a Cause  

    When you purchase a box of cards through our Cards for a Cause fundraiser, you not only spread joy by letting friends and family know you are thinking of them with hand-written cards, but you are also helping the Mary S. Roberts Pet Adoption Center with our mission and allowing us to help many more homeless dogs and cats in our community.Each box of 30 greeting cards costs $31.50 (including tax). Holiday Card box includes 50 cards for $31.50.

    •  $13 from the cost of each box will directly benefit the Mary S. Roberts Pet Adoption Center.
    •  A purchase of one box of cards will cover the cost of microchipping two pets, helping them return home.
    •  A purchase of two boxes of cards covers the cost of rabies and other deadly disease prevention for one pet.
    •  And, a purchase of three boxes will spay or neuter one pet, helping to reduce pet overpopulation.
    •  Watch this video to see the cards in each box: https://youtu.be/yBRJi1bhnu8.
    •  Click here to see the Holiday Card box, which includes 50 cards for the same $31.50 price: https://youtu.be/MREG2XcfBBE.
    •  The fundraiser will close on August 15 at 11:59pm (PST).
    •  Free pick-up of your greeting cards will be available at Mary S. Roberts Pet Adoption Center upon arrival of our bulk order by approximately September 1.
    •  Alternately, priority mail shipping may be added to your card order for $12 per box. Cards will ship from the Mary S. Roberts Pet Adoption Center approximately 2 weeks after fundraiser closes, and tracking numbers will be provided at that time.

     Don't have a need for cards right now? You may choose to make a donation below instead.

    Make a Donation

    Dates Cards are Available- 

    Cards are not being offered at this time, but check her website for other ways to donate.  

    • From Monday, 03 August 2020 12:00 AM to Saturday, 15 August 2020 12:03 AM

    How SERVPRO Riverside City Removes Water from Different Types of Flooring

    8/10/2020 (Permalink)

    bathroom tile floor being dried by green machinery and green mat We dried the floor with the boost target drying system and dying mats. It provides controlled, targeted heat to the surface. We saved the floors!

    SERVPRO has the Knowledge for Flooring Restoration After Riverside Water Loss Events

    Your home has many different flooring types, and our SERVPRO professionals have different tools and equipment that can help to restore these after water losses. Many materials compose the construction of your home's flooring, walls, and ceiling systems. Different strategies are necessary to remove water and moisture from these structural elements because so many materials make up your home. Our team of professionals has extensive training and experience to provide the ideal approach for whatever wet surface we encounter. 

    Recognizing what tools are best for actions like water removal in your homes gets determined during the initial evaluation and damage assessment. Scoping the job is a process where our project manager and crew chief work with the customer to identify preloss conditions and pre-existing conditions so that we can return the property to its original state as efficiently and cost-effectively as possible. 

    Can You Remove Water from Carpeting?  

    In areas like your living room and bedrooms, carpeting is one of the typical flooring types encountered in area homes. When migrating water reaches the fibers of carpeted floors, this moisture can get quickly absorbed. It is critical to remove water from carpeting as soon as possible so that moisture does not penetrate the padding and, eventually, the subflooring material. When reconstruction is necessary, the cost of recovery amplifies. Some of the water removal tools and practices for carpeted floors include: 

  • Carpet Wands – Wands are fierce attachments for wet vacuums and extractors that can pull water from the surface layer and the padding of carpeted floors. These tools are wise choices when the padding is getting replaced. 
  • Weighted Extractors – Stand on and ride on extraction tools can force the surface layer of carpeting and the padding together against the subflooring. This action forces moisture to the surface for an onboard vacuum to remove. 
  • Floating Practices – By placing a centrifugal air mover between the top and padding layers of carpeted floors, we can dry both of these materials simultaneously in a floating process. This style is risky as it could cause de-lamination from the primary and secondary backing of the carpet. 
  • Is Wood Flooring Salvageable After Water Damage?  

    The composition of wood surfaces, especially flooring, makes it a sensitive material to standing surface water. Absorption can happen quickly, which can be disastrous if the water does not get removed quickly. Within as little as 48 hours, saturation can reach the point where it begins to warp and distort wood planks, leaving no option but removal and replacement. Some of the approaches for drying wood floors include: 

  • Air movers
  • Drying Mat System
  • Tenting 
  • Does Standing Water Damage Tile?  

    Many homeowners believe that tile flooring is impenetrable, even to standing water. While it is far more difficult for water to breach even the grout joints between floor tile, a small opening or breach in this water-tight seal can allow penetration to the mortar bed and subflooring material. The water beneath tiling can be destructive and hard to detect initially. Our SERVPRO team can address potential concerns with a simple three-step formula for removing water: 

  • Extraction – We cannot determine the damage that standing water has done in areas like the kitchen or bathroom until we have removed it. There are multiple extractors, but often wet vacuums and electric submersible pumps are the common implements. 
  • Surface Moisture Meter – With pooling water addressed, our technicians can work to determine the damage to tile flooring and other exposed materials. Finding moisture pockets often falls to a surface moisture meter device or probing tool to identify if damp areas exist beneath the top layer. 
  • Drying Mats – If pockets of moisture get detected with thermal imagery and surface meters, we can lay drying mats to slowly draw moisture from the mortar bed and subflooring materials to preserve and protect these areas. 
  • While you might not be able to avoid water loss incidents, you can choose the team that oversees your property's restoration and recovery. No matter what materials become affected by water exposure, our SERVPRO of West Riverside City team can help.

    Contact us today at (951) 351-8033.

    Visit our website for Water Damage information.

    How is SERVPRO of Riverside assisting in the fight against COVID-19?

    8/5/2020 (Permalink)

    Solid orange roof, bright greens shield in background, dark green banner with words 'CERTIFIED",  Orange SERVPRO logo. When you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence.

    COVID-19. It is on everyone's mind daily and the height of most people's concerns.

    How is SERVPRO assisting in the fight against this virus? SERVPRO of Riverside is providing proactive cleaning services to customers that want to take measures to protect themselves, their families, and their employees in this fight against Coronavirus. This is not the first time that SERVPRO has taken to the front lines in a pandemic. We have encountered everything from the common cold to the swine flu, and now Coronavirus. Our highly trained professionals have been fighting pandemics for years and adhere to all CDC Guidelines when doing it. We are a firm believer in helping the members of our community stay healthy and ahead of the curve when it comes to health hazards. 

    Proactive cleaning takes many forms, all of which should be performed by a trained professional. We have many cleaning products including sterilizing and disinfecting solutions that we use to combat airborne and direct contact diseases. Some are fogged into buildings and others are sprayed directing onto surfaces and wiped off. Dwell time is the duration a product is allowed to sit on a surface in order to perform its function. We always allow for proper dwell time and cleanup of all solutions in order to provide maximum effectiveness in sterilization and disinfecting of buildings.

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. So how does it work? It’s grounded in our unique 3 C’s:

    • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.
    • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.
    • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community.

    So when you see the Certified: SERVPRO Cleaned shield, you can walk in with confidence. Because you’ll know the #1 choice in cleanup and restoration was there.

     If you or anyone you know is interested in proactive cleaning for their home or business, please contact us and we will be happy to assess your needs and provide you with some peace of mind during these trying times. 

    Are you interested in our Commercial Services, or are you a consumer who wants to learn more?

    Riverside Schools…Back to School or Virtual Classes, Protecting Our Kids and Students against COVID-19

    8/3/2020 (Permalink)

    a flyer with a list of tips for students Young ones can practice these steps to avoid the spread of COVID-19. Call SERVPRO for a free estimate on our Certified: SERVPRO Cleaned.

    August is back to school month for Riverside Students.  However, due to COVID-19, there is still uncertainty when students will actually return to normal school classrooms. 

    A note from Riverside Unified School District states,  "As we prepare to welcome you back to the 2020-21 school year, we are diligently working on every aspect of the RUSD school experience from health and safety to the program choices for students and staff. This is a very challenging time as community health circumstances are changing daily".

    For now, it looks like classes will continue virtually at home.  But, what can parents do to plan and prepare for closed schools?  Why the concern of sending them back to classroom environment?  How can we keep our homes safe and sanitized for our kids? 

    Parents can help protect their family from COVID-19 by practicing and promoting everyday healthy habits. The CDC provides guidance.  Use this checklist to plan and take action.


    Practice and reinforce good prevention habits with your family

    • Avoid close contact with people who are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.

    Keep your child at home if sick with any illness

    If your child is sick, keep them at home and contact your healthcare provider. Talk with teachers about classroom assignments and activities they can do from home to keep up with their schoolwork.

    Be prepared if your child’s school or child care facility is temporarily dismissed

    Talk with your employer about sick leave and telework options in case you need to stay home with your child. Consider planning for alternate child care arrangements.


    Keep track of school dismissal updates

    Read or watch local media sources that report school dismissals or stay in touch with your school.

    • Talk to your school about options for digital and distance learning
    • Discourage children and teens from gathering in other public places while school is dismissed to help slow the spread of COVID-19 in the community
    • Seek guidance from your school administrator to determine when students and staff should return to schools

    Duration of school dismissals will be made on a case-by-case basis based on the most up-to-date information about COVID-19 and the specific situation in your community. Students and staff should be prepared for durations that could last several days. Administrators should work with their local health authorities to determine duration of dismissals.


    The more people a student or staff member interacts with, and the longer that interaction, the higher the risk of COVID-19 spread. The risk of COVID-19 spread increases in school settings as follows:

    • Lowest Risk: Students and teachers engage in virtual-only classes, activities, and events.
    • More Risk: Small, in-person classes, activities, and events. Groups of students stay together and with the same teacher throughout/across school days and groups do not mix. Students remain at least 6 feet apart and do not share objects (e.g., hybrid virtual and in-person class structures, or staggered/rotated scheduling to accommodate smaller class sizes).
    • Highest Risk: Full sized, in-person classes, activities, and events. Students are not spaced apart, share classroom materials or supplies, and mix between classes and activities.

    COVID-19 is mostly spread by respiratory droplets released when people talk, cough, or sneeze. It is thought that the virus may spread to hands from a contaminated surface and then to the nose or mouth, causing infection. Therefore, personal prevention practices (such as handwashingstaying home when sick) and environmental cleaning and disinfection are important principles that are covered in this document. Fortunately, there are a number of actions school administrators can take to help lower the risk of COVID-19 exposure and spread during school sessions and activities.


    The CDC recommends the following for cleaning and sanitizing

    This guidance is intended for anyone, whether you own a business, run a school, or want to ensure the cleanliness and safety of your home. Reopening America requires all of us to move forward together by practicing social distancing and other daily habits to reduce our risk of exposure to the virus that causes COVID-19. 

    1. Normal routine cleaning with soap and water will decrease how much of the virus is on surfaces and objects, which reduces the risk of exposure.
    2. Disinfection using EPA-approved disinfectants against COVID-19 can also help reduce the risk. Frequent disinfection of surfaces and objects touched by multiple people is important.
    3. When EPA-approved disinfectants are not available, alternative disinfectants can be used (for example, 1/3 cup of bleach added to 1 gallon of water, or 70% alcohol solutions). Do not mix bleach or other cleaning and disinfection products together--this can cause fumes that may be very dangerous to breathe in. Keep all disinfectants out of the reach of children.

    Some surfaces only need to be cleaned with soap and water. For example, surfaces and objects that are not frequently touched should be cleaned and do not require additional disinfection. Additionally, disinfectants should typically not be applied on items used by children, especially any items that children might put in their mouths. Many disinfectants are toxic when swallowed. In a household setting, cleaning toys and other items used by children with soap and water is usually sufficient. Find more information on cleaning and disinfection toys and other surfaces in the childcare program setting at CDC’s Guidance for Childcare Programs that Remain Open.

    SERVPRO of West Riverside City is also a resource for cleaning and sanitizing your home, childcare facility or schools.  We use EPA Hospital grade products that are safe for children.  We can tailor the cleaning and disinfecting to your needs.  Ask for our Certified: SERVPRO Cleaned service.

    We are here to help.  Call us for a free estimate:  951-351-8033

    SERVPRO of West Riverside City Spotlights our Very Own Ellie on National Mutt Day!

    7/29/2020 (Permalink)

    photo 1- puppy in a crate, photo 2-a larger reddish dog smiling , photo 3- a reddish dog with a yellow bandana SERVPRO of West Riverside loves Ellie and her owner is happy she rescued a mix breed. She brought joy to their lives!

    Unlike most of our doggy days, National Mutt Day, on July 31, focuses on the mixed breed dogs who sometimes get overlooked. This holiday inspires people to learn more about adopting one.

    Dogs are special and there are many national holidays to prove it.  

    National Mutt Day also brings attention to the many great mixed breed dogs in need of homes. In fact, they benefit from the spotlight so much that we celebrate mixed breed dogs not just once, but twice a year! On both July 31 and December 2, join us in celebrating all the mutts and mixed breed dogs that make our lives so great.

    In 2010 we rescued our Ellie from the IVHS in Pomona.  It was December, the dog we went to pick up had been given to another person.  My son, Josh,  was devastated!  Josh was in middle school, and I felt he was now old enough to help care for a dog.  As he sobbed at the shelter for "Kelly" the 2yr old German Shepherd mix, he originally wanted, we attempted to console him.  Staff members  tried to find other dogs that he might like.  One shelter employee thought maybe the puppies might do the trick.  There was one puppy in a cage all by herself.  A sign posted outside the cage read "aggressive", but how could a sweet little pup be aggressive? 

    We asked about this puppy, and asked if Josh could hold her.  They opened the crate and handed over this precious, reddish and white speckled pup who looked like a little lion…. he instantly fell in love.  She was listed as a Cattle dog mix.  So I asked about the aggressive behavior noted on the cage.  They said she was in a kennel with other puppies but she was biting them, so they separated her.  I asked if she could be trained to address this behavior, their response was, "all dogs can be trained out of their bad behavior".  This was enough to make me want her even more. 

    We took Ellie home in December after she was fixed, I was a little worried that she was too young, but they would not release her to us without this happening.  We brought home this 10 week old puppy and named her Ellie.  Here we were with an aggressive dog, who did not liked to be cuddled, she barked…a lot, and if you know cattle dogs, they are very high energy dogs that need a job to address that energy.  Once all her shots were up to date, we enrolled her in obedience training at "It's a Dog's World" in Chino.  They provided training in a park like setting, a more natural environment for a dog.  They had us purchase a Gentle Leader Harness, which is an amazing way to leash your dog.  After the course, we continued with socialization with other dogs and people. 

    As she matured, she grew into this beautiful unusual reddish color with white spots and speckles.  She was no longer aggressive, and she allowed us to hug her, but only for a few minutes!  We love her more than anything and we were so happy we spent the time and energy to get her to this amazing loyal creature. 

    If you are not sure about rescuing a dog especially not knowing the type of temperament they have, I hope this story motivates you.  If you spend the time and work with them, I do believe you can train a dog out of any bad habits!  You may need help from an obedience class, and it will be a lot of work, but nothing is better than the satisfaction of rescuing a dog in need of a loving home!

    How to Observe National Mutt Day

    • Adopt a mixed breed dog
      There are lots of great dogs out there who lack a home just because they don't have the right pedigree. But you can do your part to change all that. Getting any dog is a big responsibility, but a mixed breed will likely be healthier, happier, better behaved — and live longer than a purebred of the same age.
    • Donate to your local shelter
      Not in the position to adopt a mutt? You can still help out your local shelter with a donation. Your money goes to things like food, toys and medicine. Every dollar counts, so you can really make a difference in the lives of all the dogs at the shelter.
    • Volunteer to help out
      If donations aren't your style, you can always volunteer. Shelters need volunteers to befriend the dogs, play with them and take them for walks. A few hours of your time can make a big difference in their happiness and happy dogs stand a better chance of getting adopted.

    Visit your local shelter to see available adoptable dogs, or ones who need rescuing. Here are a few:  

    Riverside County of Animal Services

    Pet Harbor

    Mary S. Roberts Pet Adoption

    Inland Valley Humane Society

    Camping with Your Family this Summer? Here are Some Fire Pit Safety Tips

    7/27/2020 (Permalink)

    red, orange and yellow flames in the dark With the increasing popularity of fire pits, knowing how to use them safely has become even more important.

    This time of year, Americans look forward to gathering around a fire pit or campfire with family, especially with travel restrictions currently in place. 

    But what can be an enjoyable evening can turn into a fire tragedy if you’re not careful. In this article, we address how to safely enjoy your fire pit or campfire.

    With the increasing popularity of fire pits, knowing how to use them safely has become even more important. Follow this advice when setting up and using a fire pit.

    • Keep flammable material and fluids, such as gasoline, diesel fuel, kerosene and charcoal lighter fluid, away from the fire pit while in use.
    • Never use flammable fluids such as gasoline, alcohol, diesel fuel, kerosene and charcoal lighter fluid to light or relight fires.
    • Exercise the same precautions you would with an open fire.
    • Don’t wear loose fitting or flammable clothing such as nylon.
    • Keep a three-foot safety zone around the fire pit. Do not allow children to use the fire pit. Keep children and pets away.
    • Don’t burn trash, leaves, paper, cardboard or plywood. Avoid using soft wood such as pine or cedar that can pop and throw sparks. Seasoned hardwood is best.
    • Don’t overload the fire pit. Before starting the fire, make sure that the lid will still close to extinguish the fire in an emergency.
    • Check the wind direction before you light the fire.
    • Keep a fire extinguisher, garden hose or bucket of water nearby.

    Campfire Safety

    Follow these tips to stay safe around your campfire.

    • Don’t build a fire in hazardous, dry conditions or if the campground, area or event rules prohibit campfires.
    • Use an existing fire ring if available.
    • Choose a site that is at least fifteen feet away from tent walls, shrubs, trees or other flammable objects. The site should not have low-hanging branches overhead.
    • Keep a three-foot safety zone around the campfire.
    • Keep a bucket of water near your campfire.

    When you’re ready to put out your fire, follow these guidelines:

    • Allow the wood to burn completely to ash, if possible.
    • Pour lots of water on the fire; drown all embers, not just the red ones. Pour until hissing sounds stop.
    • Stir the campfire ashes and embers with a shovel. Make sure everything is wet and cold to the touch.
    • Scrape the sticks and logs to remove any embers.
    • If you do not have water, use dirt. Mix dirt or sand with the embers and stir until all material is cool. Do not simply bury the fire, as the fire can smolder and catch roots on fire that will eventually get to the surface and start a wildfire.

    If you’ve suffered fire damage to your home or business, call SERVPRO of West Riverside City today at 951.351.8033

    We’re Here for You

    The team at SERVPRO of West Riverside City has specialized training and experience in fire restoration services, natural disaster and storm damage cleanup, water damage remediation and chemical cleanup. Call SERVPRO of West Riverside City  (951.351.8033) any time.

    How Riverside Businesses Can be Proactive and Not Reactive in the Event of a Disaster

    7/22/2020 (Permalink)

     Emergency Response Plan flyer, listing its benefits on white back ground, black ink and green icons Emergency Ready Plan is a no cost assessment of your property, great value at no cost! Call us 951-351-8033

    For a business owner, a worst-case disaster scenario involving fire or water damage can seem unthinkable until it suddenly becomes reality.  

    In the aftermath of a disaster, a quick response time by a disaster recovery company such as SERVPRO of West Riverside City, can help minimize property damage.

    Owners need to have a quick and convenient emergency disaster plan that connects them with vendors, necessary contacts, and pertinent information when disaster strikes.  The SERVPRO Emergency Ready Plan (ERP) is a respected industry tool during a disaster event. An ERP is so valuable , that in the midst of the confusion and panic that often surround a disaster, an owner or manager can be provided a sense of calm and clarity in reaching out for expert help.  

    Our June edition of Restoration Newsline helps us with 4 key areas to remember when building an emergency plan.

    1.  Identify your facility's greatest threats in order to assess the overall severity of the event.  

    During the discovery mode, what are your greatest threats (i.e. fires, tornadoes, floods, etc.)?  Look at your locations.  Do you have any that would be in a "tornado alley," at risk for hurricane damage, or subject to deep freezing temperatures?  Try to think outside the box, without becoming a doomsday prepper!

    2.  Document all vital information and establish clear communication activities.

    An ERP needs to contain critical property information that can help speed up response time after a disaster occurs. Consider including any documented prior loss history, and identify and label utility shut off locations, and prioritize your key contacts.  Prior loss history can provide first responders and restoration vendors with historical information on your facility's condition.  Proper utility identification will allow for quicker response times for emergency shut off, requests and key contact information is vital to starting the recovery process, allowing you to quickly contact key personnel and answer priority questions.  

    3.  Practice!  Practice!  Practice!  There is no "textbook" event, so expect the unexpected.

    You should conduct practice sessions to make sure everyone is clear on the process.  Always have clear evacuation routes in your ERP, and set a distribution chain for your key contacts and various locations.  

    4.  Keep it updated, and have all necessary information communicated with your insurance company and emergency restoration vendors.  

    The best way for the recovery to begin is remaining proactive by always keeping your ERP updated.  Your SERVPRO representative can help you keep your ERP up-to-date.  People will come and go, updates will be made to the facility, and utilities can change.  This should be a dynamic document that changes as your business does.  If you don't keep it updated, you'll be several steps behind when disaster strikes.  

    Are you interested in a free demonstration of how the Emergency Response Plan works?  It's a free service that can be maintained by you or your SERVPRO Representative.  It will not take too much of your time.  It will contain as much information as you would like it to.  If you would like more information, visit our website.  

    Contact us at SERVPRO of West Riverside City.  

    We are a phone call away 951-351-8033

    What can Cause Plumbing Issues on your Riverside Property? Here are 8!

    7/20/2020 (Permalink)

    A room with gray carpet, yellow walls and a women's restroom brown door, with green machinery placed on the carpet, 7 of them A water fountain leaked and flooded this room at a school. SERVPRO of West Riverside extracted the water and complete the drying process.

    Plumbing - the home maintenance that nobody wants to do or ever think about until there is a real problem.

    It’s not your fault; we’re all guilty. The only way to really understand why you should keep up on it is to educate yourself on all of the worst case scenarios and what causes them. We’ve compiled a list of some of the biggest plumbing issues and we hope it will make you see exactly why you need to stay vigilant.

  • Corroded Pipes
  • As materials like iron and galvanized steel age, they begin to fall apart. Pipes that are out of sight and out of mind are usually the ones that are affected by these issues. The older the pipes, the closer you are to dealing with corrosion issues.
  • Tree Roots
  • Nature is an unpredictable source of plumbing issues. Trees fall into this category, especially when it comes to plumbing. They are unpredictable due to the fact that they are underground. Tree roots can warp and break pipes causing leaks and/or sewage backups. There are ways to fix this (remove the tree or use a chemical root killer).
  • City Sewer Collapse
  • Old sewer pipes made of materials such as asbestos and concrete can collapse over time. When this happens, sewage will flow along the path of least resistance, including up through a home/business’s drain(s); such as sanitary sewer line. Damage like this is the responsibility of the city/other jurisdiction.
  • Pipe Burst
  • Pipes burst or leak for any number of reasons. Most pipes are hidden within walls or between floors. Because of this, when a leak occurs, water may come down from a first-floor ceiling beneath a bathroom or down the top of a wall beneath the leak.
  • Major pipe leaks
  • These are fairly common. Watch for these warning signs
  • discolored stains on the walls or ceiling
  • higher water bills
  • lower water pressure
  • odd behavior from the water heater
  • If leaks escape your attention, the danger of flooding is likely. Know where the water main shut-off valve is located.
  • Slab Leaks
  • These are insidious leaks that are hard to spot because they occur down in the stone foundation of a home. These leaks are a waste of water and can cause serious damage to a building’s foundation if not fixed.
  • Loss of Freshwater - Broken Water Main
  • Never ignore signs of a broken water main. This includes unexplained dampness on the lawn or drop in water pressure.
  • Blocked/Damaged Sewer Line
  • This type of damage can be caused by materials coming from the building blocking the pipes or from the aforementioned tree roots. Sewage backups can cause a serious health risk for anyone in the building.
  • These eight types of damage can cause moderate to severe damage to homes and businesses. Depending on the type of water that comes into the house or the type of pipes that you’re dealing with, it could be damaging to the health of the people in the building. The best way to avoid plumbing issues and the damage that comes with it is to keep an eye on it and make sure to keep up on maintenance. So stay alert and keep the plumbing damage to a minimum!

    If you do experience damage from plumbing issues, you can always contact us for your cleaning and restoration needs at:


    Contact us

    SERVPRO of West Riverside City offers FREE home or business inspections.  

    We practice safe social distancing and our technicians are required to wear masks and gloves.  Your health and safety is of greatest importance.

    How Can Riverside Residents Support National Pet Fire Safety Day-July 15, 2020

    7/15/2020 (Permalink)

    reddish dog with a red fire hat on standing with a flame in the background. At SERVPRO West Riverside City, we have taken all precautions to keep Ellie, our cattle dog safe in the event of a fire or emergency.

    National Pet Fire Safety Day takes place every year on July 15, and it’s a day to learn how to keep your pet safe in a fire.

    For many Riverside residents, pets are our most precious asset so it makes sense that we observe a day to keeping them safe during one of the scariest things we can imagine. It was started by the American Kennel Club and ADT Security in 2009 to help pet owners learn safety measures to protect their beloved pets and homes from fire, and it’s a great opportunity to learn how to keep your fur baby safe.

    Preventing a Fire

    Open flame exposure is one of the most common ways that your pet may accidentally start a fire in your home.

    • Never having unsupervised candles
    • Fires in your fireplace should also be monitored
    • Having flameless candles and an enclosed fireplace instead
    • Puppies love chewing and may chew on loose wire
    • Secure loose wires and ensure they are out of reach from your pets
    • Never put a glass bowl on a wooden porch as the sun’s rays can heat the bowl, causing a fire on your wooden deck
    • Try using a ceramic water bowl or stainless-steel dishes instead.

    Preparing for a Fire

    The number one step in preparing your pet and family for a fire is to talk with your family to determine an emergency plan than includes your pet.

    • Practice this plan with the whole family
    • Make sure everyone knows whose job it is to grab your pet and whose it is to grab your emergency supplies
    • Items to pack in your pets emergency bag:  food, medication, water, a photo of your pet, leashes and carriers, and medical records
    • Make sure you know where he or she likes to hide and how to get him or her out of that hiding spot quickly
    • Put a decal or sticker in your home’s front window indicating the number and type of pets you have to cut down on the time firefighters spend searching for your pet. 
    • In case your pet escapes during the course of a fire, make sure that the contact information on their collar and microchip is up to date.
    • install smoke detectors connected to emergency response services so that even if you pet is home alone, should a fire occur, help can still be signaled and dispatched.

    During a Fire

    As part of your emergency response plan, make sure to grab your pet’s leash or carrier as you grab your pet and escape the building.

    • Outside your home will be chaotic, and your pet may try to escape to a safer area, so it is important to keep them nearby and secure.
    • If it takes too long to locate or secure your pets, as much as you may not want to, leave, open the door, and call for them once you are outside and at a safe distance from the fire.
    • You should never delay escape or endanger yourself or your family to rescue your family pet.
    • Once responders get there, immediately inform them your pet is still inside so they can continue looking for your pet.

    You can obtain a free window cling by going to www.adt.com/pets or at AKC Responsible Dog Ownership Days events. Details are available at www.akc.org.

    At SERVPRO West Riverside City, we have taken all precautions to keep Ellie, our cattle dog safe in the event of a fire or emergency.  We are now in peak fire season.  These tips will help save the lives of our pets.  

    What can Riverside Residents do During Drought Conditions

    7/13/2020 (Permalink)

    dried out brown weeds with purple flowers with brown hills in the background Southern California is known for limited rainfall causing drought conditions. In Riverside County, the dry conditions are cause for concern.

    Nearly every part of the U.S. experiences periods of reduced rainfall.

    Planning in advance for a drought can protect us in dry years.  Southern California is especially known for limited rainfall causing drought conditions.  In areas such as Riverside County, the dry conditions and warmer summer weather are also a cause for concern.  Concerns range from threats of fire, watering your yard, and limiting water usage.

    The best way to prepare for a drought is to conserve water. Make conserving water a part of your daily life.  Ready.gov gives these great tips!

    Indoor Water Conservation Tips Before a Drought


    • Never pour water down the drain when there may be another use for it. For example, use it to water your indoor plants or garden.
    • Fix dripping faucets by replacing washers. One drop per second wastes 2,700 gallons of water a year.
    • Check all plumbing for leaks and have any leaks repaired by a plumber.
    • Retrofit all household faucets by installing aerators with flow restrictors.
    • Install an instant hot water heater on your sink.
    • Insulate your water pipes to reduce heat loss and prevent them from breaking.
    • Install a water-softening system only when the minerals in the water would damage your pipes. Turn the softener off while on vacation.
    • Choose appliances that are more energy and water efficient.


    • Consider purchasing a low-volume toilet that uses less than half the water of older models. Note: In many areas, low-volume units are required by law.
    • Install a toilet displacement device to cut down on the amount of water needed to flush. Place a one-gallon plastic jug of water into the tank to displace toilet flow. Make sure it does not interfere with the operating parts.
    • Replace your shower-head with an ultra-low-flow version.


    • Instead of using the garbage disposal, throw food in the garbage or start a compost pile to dispose it.

    Outdoor Water Conservation Tips Before a Drought


    • Check your well pump periodically. If the automatic pump turns on and off while water is not being used, you have a leak.
    • Plant native and/or drought-tolerant grasses, ground covers, shrubs and trees. Once established, your plants won't need as much watering. Group plants together based on similar water needs.
    • Don't buy water toys that require a constant stream of water.
    • Don't install ornamental water features (such as fountains) unless they use re-circulated water.
    • Consider rainwater harvesting where practical.
    • Contact your local water provider for information and assistance.


    • Position sprinklers so water lands on the lawn and shrubs and not on paved areas.
    • Repair sprinklers that spray a fine mist.
    • Check sprinkler systems and timing devices regularly to be sure they operate properly.
    • Raise the lawn mower blade to at least three inches or to its highest level. A higher cut encourages grass roots to grow deeper and holds soil moisture.
    • Plant drought-resistant lawn seed. Reduce or eliminate lawn areas that are not used frequently.
    • Don't over-fertilize your lawn. Applying fertilizer increases the need for water. Apply fertilizers that contain slow-release, water-insoluble forms of nitrogen.
    • Choose a water-efficient irrigation system such as drip irrigation for your trees, shrubs and flowers.
    • Turn irrigation down in fall and off in winter. Water manually in winter only if needed.
    • Use mulch around trees and plants to retain moisture in the soil. Mulch also helps control weeds that compete with plants for water.
    • Invest in a weather-based irrigation controller—or a smart controller. These devices will automatically adjust the watering time and frequency based on soil moisture, rain, wind, and evaporation and transpiration rates. Check with your local water agency to see if there is a rebate available for the purchase of a smart controller.


    • Install a new water-saving pool filter. A single back flushing with a traditional filter uses 180 to 250 gallons of water.
    • Cover pools and spas to reduce water evaporation.

    SERVPRO of West Riverside City is available for any questions.  Ready.gov is a source we use to help guide our neighbors through various situations.  We especially use their storm, fire season, and flooding tips and much more.  We can assist when you do sustain damage from these causes.  Call us for a free inspection-951-351-8033

    Riverside Summer Fire Safety Tips When using your Grill

    7/8/2020 (Permalink)

    A black Smoker Grill closed against a cream brick wall and a young man standing back from grill Our choice of grill is a smoker, nothing beats the taste of smoked flavored ribs. Practice safe grilling Riverside!

    Summer is the time of the year for outdoor activities, but it also carries increased risk of fires started by outdoor cooking, fire pits and campfires.

    This article will give Riverside residents important safety guidelines for grilling food outdoors. 

    NFPA provides the following statistics:

    • July is the peak month for grill fires (18%), including both structure, outdoor or unclassified fires, followed by June (15%), May (13%) and August (12%).
    • The grill had not been cleaned in more than one-quarter (29%) of the home grill structure fires.
    • The leading area of origin for structure fires involving grills was an exterior balcony or open porch, and 44 percent of the property damage from grill structure fires resulted from fires that started there.
    • Five of every six grills involved in home fires were fueled by gas (84 percent), while 12 percent used charcoal or another solid fuel.
    • Gas grills were involved in an average of 8,900 home fires per year.  Leaks or breaks were primarily a problem with gas grills.
    • Charcoal or other solid-fueled grills were involved in 1,300 home fires per year.

    General Grill Safety

    • Only use propane and charcoal grills outdoors. This will minimize the risk of fire and exposure to toxic gases and potential asphyxiation.
    • Position the grill several feet away from house siding and deck railings. Don’t locate it under eaves and overhanging branches.
    • Place the grill a safe distance from lawn games, play areas and foot traffic. Keep children and pets from the grill area by creating a three-foot safety zone around the grill.
    • Use long-handled barbecue tools. Wear short sleeves or roll them up when cooking on the grill.
    • Periodically clean out the grease or fat that has built up in trays below the grill.
    • Keep a bucket of water near your grill.

    Charcoal Grills

    • At the start of grilling season, make sure your grill is clean and free of ash and grease.
    • Purchase the appropriate starter fluid and store it out of reach of children and away from heat sources. Never use any flammable or combustible liquid other than charcoal starter fluid.
    • Never add charcoal starter fluid after coals or kindling have been ignited.

    Propane Gas Grills

    • Follow the manufacturer’s instructions on how to set up the grill and maintain it.
    • At the start of grilling season, check the burners for clogs, make sure all hoses and connections are secure, and restock the propane if needed.
    • Check the propane cylinder hose for leaks before using it for the first time each year. A soap and water solution applied to the hose will bubble up to reveal escaping propane. If you detect a leak, turn off the tank and grill. If you can stop the leak, don’t use the grill until you have it serviced by a professional. If the leak won’t stop, call the fire department.
    • If you smell gas while cooking, get away from the grill and call the fire department. Do not attempt to move the grill.
    • Use only propane cylinders manufactured after April 2002 with overfill protection devices (OPD).
    • Never store propane cylinders in buildings or garages.

    If you’ve suffered fire damage to your home or business, call SERVPRO of West Riverside City today at 951.351.8033

    We’re Here for You

    The team at SERVPRO of West Riverside City has specialized training and experience in fire restoration services, natural disaster and storm damage cleanup, water damage remediation and chemical cleanup. Call SERVPRO of West Riverside City  (951.351.8033) any time.

    How Can Riverside Families Celebrate July 4th, 2020 with COVID-19 Orders Still in Place

    7/1/2020 (Permalink)

    a child holds a sparkler in his hand with with the other end lit with sparkles, behind a welder holding a blow torch. Did you know? Sparklers burn at 1200 Fahrenheit? That is hot enough to cause third degree burns and start a fire with just about anything.

    Summer is traditionally known for fireworks, barbeques, and picnics with loved ones.

    Fireworks are beautiful to see and enjoy while being outside on a summer night, but it can also be dangerous.  This year can pose a change due COVID-19 and the CDC guidance regarding social distancing.  Many cities may not hold their annual fire work show.  Riverside typically hosts a show at  Mt. Rubidoux or La Sierra parks, however, reports indicate that Riverside will not host the show.  This is because of a need to reduce costs to balance the city budget and also to avoid large crowds during the COVID-19 pandemic.

    This may tempt many households to purchase fireworks and have their own 4th of July celebration. There are many reasons they are illegal in Riverside. Riverside County has very diverse terrain. The vegetation is very dry where fireworks can easily start a brush fire.  More fires are reported on July 4th than any other day of the year, according to the National Fire Protection Association. Fireworks started an estimated 19,500 fires in 2018, including 1,900 structure fires, 500 vehicle fires, and 17,100 outside and other fires. In 2018, U.S. hospital emergency rooms treated an estimated 9,100 people for fireworks related injuries; half of those injuries were to the extremities and 34% were to the eye or other parts of the head. Children younger than 15 years of age accounted for more than one-third (36%) of the estimated 2018 injuries. These injury estimates were obtained or derived from the U.S. Consumer Product Safety Commission’s 2018 Fireworks Annual Report by Yongling Tu and Jason Ng.

    Did you know?

    That sparklers burn at 1200 Fahrenheit? That is hot enough to cause third degree burns and start a fire with just about anything. 

    What Can Families do July 4th 2020?

    Since many annual Independence Day events are canceled in 2020 because of the COVID-19 pandemic, what can families do to observe this holiday?  Here are 18 4th of July activities for families from CountryLiving.com. 

    18 4th of July Activities to Keep the Family Entertained All Day

    1. Throw a Family-friendly Fourth U-Pick Party
    2. Go Camping in Your Backyard
    3. Watch a Patriotic Movie Outside
    4. Plan a Soda Float Social
    5. Take a Family Bike Ride
    6. Play Patriotic Games
    7. Dine Al Fresco
    8. Create 4th of July Cocktails
    9. Make an Unforgettable Dinner
    10. Throw a Family Pool Party
    11. Go for a Family Picnic
    12. Spark Up the Sparklers (Not recommended in Riverside City)
    13. Bake a Red, White, and Blue Treat
    14. Stage a Hot Dog Eating Contest
    15. Play a Little Baseball
    16. Make DIY Decorations Together
    17. Eat Barbecue with Family
    18. Enjoy S'mores Around a Campfire

    ALL fireworks, including sparklers, are illegal in Riverside County. All fireworks are illegal because they cause serious injuries and very often, cause fires. Riverside County has very diverse terrain. The vegetation is very dry where fireworks can easily start a brush fire. Individuals who cause fires by using illegal fireworks will be held responsible for all suppression costs. These costs can run into the millions of dollars.

    Since Studies show that there is more property damage on the Fourth of July than any other day of the year it is a good idea to check with your home owner’s insurance company regarding your coverage relating to fireworks. If you are involved in illegal fireworks you may not be covered. This could be a costly celebration!

    If something happens to go wrong, and you experience fire damage, call SERVPRO of West Riverside City at 951-351-8033

    When your Riverside home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster, and you’ll need a caring expert to guide you through this crisis. SERVPRO of West Riverside City has the specialized fire and water damage equipment and expertise to help you through this tough time. We promise to treat your family with empathy and respect and your property with care. 

    Is Your Riverside Water Bill Too High?

    6/29/2020 (Permalink)

    white water filtration system pulled out from underneath a sink with brown cabinets. This water filtration system was leaking water causing damage to the kitchen and dining room, SERVPRO of West Riverside was there to help!

    It can be normal for your water bill to fluctuate from month to month - you may be watering your lawn more in the Spring or Summer, or doing extra laundry if you have guests visiting.

    As long as you know why your water bill is higher, there shouldn't be any cause for alarm. However, sometimes you may notice an unexpected large increase…and that could be a sign of water a water leak causing damage.

    To help you prevent severe water damage to your property, here are 4 common kinds of leaks to look out for that may be causing your water bill to be too high:

    Leaking Faucets

    A leaky faucet may just release a few drops of water, but if you wind up with a severe leak you could be wasting as much as 20 gallons of water every day. That’s why it’s important to check each faucet to make sure there are no visible signs of a leak.

    One way to check is by placing an empty cup underneath the faucet and making sure no water collects.  You’ll also want to take a look at the piping in the cabinets underneath the sink, and don’t forget to check your outside hoses and water sources as well!

    Leaking Pipes

    Plumbing leaks can sometimes be difficult to detect as many of your pipes may be hidden behind walls or above the ceiling.  Still, you can check all the visible fittings and fixtures for any signs of damage or leaking.

    As for your hidden pipes, you can pay attention to the ceiling and walls themselves. If you notice any signs of discoloration, deterioration, or mold, that can be a clue to the source of the problem.

    Leaking Toilets

    A continuously running toilet can waste as much as 200 gallons of water every day and cause your water bill to soar.

    One easy way to check if you have a leak is to dispense a few drops of food dye into the tank of your toilet.  If you see the color start to come into the bowl, that’s a sign of a potentially bad leak.

    Purification Systems / Water Softeners

    If you use a water softener or purification system, that could be the cause of your bill increase. These systems tend to produce more waste water than other plumbing systems.

    If you water bill is suddenly high, you want to make sure that these systems are working correctly and not producing excessive water waste. 

    Here at SERVPRO of West Riverside City, we are available 24/7 and can be at your home quickly to help you if you do have water damage.  Our local team is made up of the best advanced technicians with the training and equipment needed to handle any size disaster. 

    Water Damage? Respiratory Issues? Kitchen Appliance Maintenance Tips That Can Help!

    6/25/2020 (Permalink)

    4 pictures of water filtration system pulled out from under sink, plastic covering all doorways, Green machinery in a kitchen Riverside homeowner was very happy and his mind was put at ease, when we took all precautions for his son with respiratory issues.

    SERVPRO of West Riverside City assisted with a leak from water filtration system where the kitchen cabinets and dining room were affected.

    The young son of the homeowner had serious respiratory issues and the homeowner was very concerned about the water damage and the demo. To put the homeowner at ease, we contained off the work area, used air scrubbers and a HEPA vacuum.  The HEPA filter will capture small particles such as mold, bacteria, asbestos, lead, dust and many other airborne contaminants. Air scrubbers will continuously clean the air and provide a clean, healthy and productive environment.  HEPA (High-Efficiency Particulate Air) vacuums differ from conventional vacuums in that they contain filters that are capable of trapping extremely small, micron-sized particles. A true HEPA filter can trap 99.97 percent of all airborne particles larger than 0.3 microns.  Finally, we cleaned all affected surfaces. The homeowner was very happy and his mind was put at ease.

    What can you do to prevent such damage? 

    Some of the home floods commonly occur in the kitchen due to its many water outlets.  For most homes, the kitchen commonly incorporates multiple appliances that connect to a water supply line.   It is important to understand that water damages that occur in the kitchen may possibly spread past the kitchen and create larger damages throughout one's home.  Keep your home prepared by periodically checking the appliances to help reduce water damage incidents from occurring.   

    However, a few common items that may lead to a kitchen flood are as follows:


    Over time, the water supply line in a dishwasher may degrade.  This can lead to water leaking into enclosed areas under the appliance and rupture entirely.  Check this line twice a year by removing the kick plate at the front of the dishwasher and use a flashlight to inspect the space and surrounding areas.  If the area is wet with no explanation, this should be taken as a red flag.  The dishwasher water supply line shut off should be located under the kitchen sink; turn it off and call a plumber. 

    Under Sink System

    Underneath the sink, you may find a water filtration system.  As time passes, the lines can degrade and rupture.  A crack in the line can lead to flooding and potentially much worse.  Check the sink twice a year to avoid any costly damages.  

    Leaking Sinks

    If your kitchen or bathroom sink is leaking, you can find yourself dealing with water and possibly mold damage. The problem is, sometimes it is hard to know why it’s leaking and where it’s leaking from. So we wanted to go over a list of common causes of sink leaks so if you ever find yourself dealing with one you can go down this list and hopefully be able to either fix the problem yourself or better articulate the problem to a plumber/repairman.

    • Drain Leak: Leaks can come from a thinly sealed drain or from a  drain that is old and worn. It is possible to identify and fix this situation on your own by tightening the nuts located at the point where the pipes meet. However, if you feel uncomfortable doing it yourself, you can reach out to a plumber to check it.
    • Faucet Leak: This type of leak is easier to identify. Water puddling at the top of the sink when the faucet is turned on or water collecting under the sink can be big indicators. This is a problem generally caused by failing washers or worn-out gaskets, and possibly a faucet that needs to be completely replaced. Either way, you can generally take care of these problems on your own and should only need to call a plumber if you are uncomfortable attempting to do it on your own.
    • Leaks from the Rim Around The Sink: Simply put, this leak comes from an unsealed section between the sink and countertop. This can be fixed by re-caulking or tightening whatever connects the sink to the counter.
    • Loose Water Supply Connection: This leak is generally constant and is out of sight and fairly hard to identify. Usually caused by corrosion or a bad gasket in the connector. Tightening the connection or replacing the gasket can be the solution to the problem.
    • Clogged P-Trap: The P-section is a curved section of a pipe which prevents foul smells from seeping through the drains. If it gets clogged, it can prevent proper draining causing leaks. It’s possible you’ll just need to unclog it, but it might need to be replaced, which is definitely the job for a plumber.
    • Damaged O-Rings: This is what prevents leaks in the area where the faucet is being held in place. So if there is an issue with the O-ring, you could have quite the mess on your hands. Luckily this is something you should be able to just replace on your own.
    • Worn-Out Washers: This is one of the most common leak causes. Constant friction wears them out, and replacing them is something you can do on your own if you want to.
    • Corroded Valve Seat: Corrosion can be prevented with regular cleaning, but if the valve seat gets corroded to a certain point you would be better off contacting a plumber to let you know if it needs to be replaced or not.


    Moving the refrigerator may be tricky sometimes.  It's important to be cautious about its placement.  Moving the refrigerator too close to the wall may kink or break the water supply line.  However, having the refrigerator too far out may cause potential over-stress on the line and potentially cause the line to rupture.    Keep in mind, the plastic water supply line degrades over time and can crack or break.   To prevent water damages from potentially happening, it is advisable to remove the plastic line and replace it with a copper or stainless-steel line that has better durability.  

    Being prepared can help prevent a disastrous situation.   By regularly checking on these appliances, you will help avoid any catastrophic damages.  SERVPRO of West Riverside City is faster to any sized disaster, and we are here to help 24/7/365 to make it "Like it never even happened."

    The New and Improved Payroll Protection Program

    6/22/2020 (Permalink)

    headshot of woman with blond hair in a blue suit sitting with her hand resting on her chin Meet Shaila Chamberlain, a local Riverside CPA. She is very knowledgeable with small businesses!

    Shaila Chamberlain is a local Riverside CPA. If you are a business professional, you want to know that your accountant has the expertise required to get the job done.

    Shaila is part of Executive TEAM Referral, which SERVPRO of West Riverside is also a member of.  She has a bachelor’s in accounting from Texas Tech University and a master’s in business administration from Pepperdine University.  She has been working with small businesses for over 25 years and understand the unique challenges you face.

    We wanted to spotlight Shaila and her newsletter.  In a newsletter sent on June, 4, she discussed the topic, "The New and Improved Payroll Protection Program".  The information was very informative, and she gave SERVPRO the okay to share it in our blog.  In the same newsletter she highlighted SERVPRO of West Riverside City and our Certified: SERVPRO Cleaned service.  Take a look:

    Payroll Protection Program News (and a little personal commentary thrown in for good measure) – Many small businesses have taken on PPP loans – those SBA loans that were issued in a hurry over the last couple of months that were intended to ease the financial pain of government-mandated COVID-19 restrictions.

    The hook of the PPP, was that businesses could receive 2.5 times their average 2019 payroll in the form of an SBA loan, and would have that loan forgiven if they spent at least 75% of the money on payroll and no more than 25% on rent and a few other small expenses during an 8 week period beginning one day after the loan was received.  Like any major undertaking that is ill-conceived and poorly managed, it should come as no surprise that many business owners are finding the stipulations of the loan quite problematic.

    For starters, the loans were issued based on 2.5 times an average monthly payroll.  For our math-challenged friends in Congress, 2.5 times a monthly average payroll equates to about 10 weeks of payroll – Hard to spend 10 weeks of payroll in 8 weeks without some kind of “tweaking” along the way.  Hence, the 25% that currently may go towards rent and utilities  This is helpful for some businesses with high rent, low employee costs, but not all.

    Secondly and more importantly, the loans are intended to keep people working.  But this is at odds with near nation-wide orders to close businesses and shelter in place.  How do you keep employees working, when business is closed?

    Shut down, shelter-in-place and by the way, pay your employees at least as much as they made last year.

    And just to keep things interesting, give said employees a big, fat bonus of $600 per week to take unemployment instead, requiring business owners  to compete with the state and federal government to see how much we can pay people not to work. But I digress…

    Read more

    Certified: SERVPRO Cleaned

    Can We Ever Be Clean Enough?

    The good news -- business is slowly coming back!  The bad news -- Covid-19 is still out there.

    Getting back to business relies on getting customers back through your doors.  And that only happens if customers feel safe and secure in your space.

    Are you ready to help your customers and employees feel safe and communicate that you've chosen a higher standard of clean?

    My friends at SERVPRO of West Riverside City are offering a defensive cleaning program that goes beyond janitorial - A proactive viral pathogen cleaning.

    They will not only customize a cleaning plan to your specifications, they provide window emblems and signage to show your customers that you care about their health and safety.  Click now to find out more.

    Stay healthy.  Stay safe.  Stay positive.

    The content herein is for informational purposes and does not constitute legal, financial or tax advice.  

    If you would like more information or to be added to her email distribution for her informative newsletters, feel free to reach out to her:

    Shaila Chamberlain, CPA, CMA, MBA 

    Phone: 951.768.2969

    Email: shaila@schamberlaincpa.com

    Web: www.schamberlaincpa.com

    Riverside Elementary Schools Faces Major Water Damage from a Water Fountain

    6/17/2020 (Permalink)

    6 pictures 3 showing water soaked gray carpeting, 2 photos showing equipment drying, 1 picture with dry carpet. Water damage can quickly lead to a mold infestation and prevent kids from going to school. Contact SERVPRO for remediation.

    Education is something that Riverside residents take seriously, and that is why when a disaster threatens one of our local schools, it is critical to get this situation resolved immediately. 

    Water damage in a Riverside School is often among the situations that get overlooked by overseers as minuscule or non-threatening. Unfortunately, this is not the case. An inadequately or improperly cleaned and restored water damage incident can lead to many severe effects for the building and also those that use it.

    One of the first concerns is the penetration into flooring and wall materials like drywall, wood, and linoleum. In just a brief period these materials can become oversaturated and deform, break loose and fail. This hazard can affect both faculty and students and persist gradually after the water was presumably cleaned up with conventional approaches.

    Another pressing concern for school officials should be persistent dampness and moisture. These conditions could lead to hazardous secondary effects like mold growth which could affect those occupying the building. Our SERVPRO team utilizes moisture detection equipment to ensure that our efforts have successfully removed all of the water from the affected areas, not just the areas that can be readily seen.

    One of our local elementary schools experienced water damage from a drinking fountain. SERVPRO was called to mitigate the damage.  The water ran into several classrooms, hallways and an office area.   Our first step was to extracted the water.  This step removes the majority of the water from the property. By performing a thorough water extraction, SERVPRO of West Riverside Professionals help reduce the drying time and help to prevent mold and secondary water damage. Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. Nearly all building materials, like wood, drywall, and flooring materials, are porous and therefore retain water. This retained water can cause the materials to break down, warp, or cause mold damage.  We found it necessary to remove the baseboards, drill ventilation holes for drying, and then reset the baseboards. 

    The next step is drying and dehumidifying.  We will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your property. We will carefully monitor the progress using moisture meters until the materials return to acceptable drying goals. 

    • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
    • High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

    Our SERVPRO professionals are available 24/7 to help with water damage emergencies faced by any of our Riverside schools. This commitment ensures that your institution is getting highly trained restoration specialists with industry-leading equipment to overcome any level of water damage incident that you face.

    SERVPRO completed the job and made it, "Like it never even happened."  

    When you are responsible for the upkeep and maintenance of an entire school, there are often hundreds or even thousands of people to consider with every decision. Trust in the experience and rapid response of our SERVPRO of West Riverside City water restoration team to help you through every step of restoring the building. Give us a call today at (951) 351-8033.

    SERVPRO of West Riverside Has the Right Tools For the Job

    6/15/2020 (Permalink)

    manufacturer label of ServprOxide SERVPROxide Sanitizes hard and soft surfaces and disinfects as it cleans!

    Construction workers and skilled trade workers know that having the right tools for the job is crucial to getting the job done right the first time safely and effectively.

    Could you imagine a carpenter trying to build a house without a hammer or a saw? How about a mechanic repairing a vehicle without wrenches? The same logic can be applied to restoration technicians. Without the proper tools and equipment restoring a home or business to preloss condition is near impossible. 

    SERVPRO of West Riverside City utilizes some of the latest and greatest tools and equipment on the market. Equipping our technicians with the right tools and equipment is only part of SERVPRO’s winning formula. Training and experience also play a major role in the success of a restoration project. This is why our technicians and drying specialists are some of the most well trained, certified, and most importantly experienced professionals around. In our industry disaster can strike at a moment's notice. Having enough and the right type of equipment on hand is key to a fast response time, and when you’re dealing with water or fire damage, a speedy response can be the difference in a small water cleanup and a major restoration project. 

    SERVPRO is known nationwide for being the industry leader in the residential and commercial restoration industry, but did you know SERVPRO of West Riverside City also offers residential and commercial cleanings as well? That’s right the same company that you have trusted for years to mitigate and restore your home or business after a water or fire loss, also offers deep cleaning and proactive cleanings for homes and businesses. 

    What is a deep cleaning?

    When SERVPRO of West Riverside City is called out to a home or business for deep cleaning services, our customer usually has experienced an event that calls for a more comprehensive cleaning than a maid service or janitorial staff can provide. There could be biological factors or environmental restrictions like hazardous materials or other types of contaminants present that require specialized equipment and training to clean. After a fire SERVPRO technicians will use specialized dry-chem sponges to heavily clean and remove smoke and soot damage from walls and ceilings. HVAC systems can be deep cleaned using SERVPRO’s specialized duct cleaning systems that will remove built up dust and debris from customer's ductwork. Carpets can be cleaned, sanitized, and restored using SERVPRO’s proprietary professional cleaning and restoration products and equipment during a deep cleaning. Deep cleaning services are far more in depth and substantially more thorough than your typical cleaning service. 

    What is a proactive cleaning?

    Proactive cleanings are great for homes and businesses that want to minimize their exposure to viruses and bacteria. Proactive cleaning procedures consist of cleaning and disinfecting the structure of the facility along with high traffic areas and surfaces. High traffic areas are areas that many people pass through or congregate in like a conference room or lobby. High traffic surfaces are surfaces that people often come in contact with like handrails, door knobs, or water fountains. Both high traffic areas and surfaces are havens for bacteria, viruses and other microorganisms. With SERVPRO’s proactive cleaning service home and business owners can minimize their exposure to these types of threats.

    Foggers, Sprayers, Misters, and Ozone Generators

    Foggers, sprayer and misters are all trade names for different types of cleaning equipment utilized to distribute professional grade cleaning and restoration products. Foggers create thick fog that can be used in any number of applications like coating, sealing, and sanitizing building materials. Sprayers are also very versatile pieces of equipment that can be used to evenly coat building materials with cleaning and sanitizing products during the restoration and/or cleaning process. Misters can be very similar to sprayers but differ themselves by dispensing cleaning and sanitizing products at a far smaller particle size. This creates a fine mist that is capable of covering hard to reach or inaccessible nooks and crannies of a building’s structure. Ozone Generators are different from foggers, sprayers, and misters because they are typically used to clean and disinfect air instead of surfaces. You will find ozone generators in hotels, casinos, and other commercial buildings where large numbers of people congregate.

    Electric and Pump Sprayers - Pump sprayers are not all that different from the lawn sprayers you could find at Home Depot or Lowes, and are great for spraying cleaning solutions on carpet or treating a large area with antimicrobial products to prevent mold growth. Electric sprayers utilize an electric pump instead of a manual pumping system in traditional pump sprayers. This allows electric sprayers to produce a more consistent spray pattern or rate of dispersion and allow them to cover large areas very quickly. 

    Macro mist ULV Mister - Ultra-low volume (ULV) misters or macro misters compress liquid cleaning and sanitizing products like SERVPROXIDE or Benefect through a specially designed nozzle which produces a fine cold mist or aerosol. These types of misters produce extremely small droplets ranging in size from 1-150 micrometers and have a wide variety of restoration applications including disinfecting surfaces along with mold and odor control. Typically air tight containment is set up around the area to be treated, where technicians, donning personal protective equipment (PPE) like respirators, gloves, eye protection, and Tyvek suits, liberally mists the entire area to encapsulate unwanted odors and/or sanitize surfaces.  

    Thermal Fogger - Thermal foggers are very similar to mister in that they produce very fine aerosolized particles. They differ from them in the way they produce fog and the size of the particles they produce. Thermal foggers produce particles one micrometer or smaller and utilize heat to vaporize fogging solutions. When thermal fogging an area, air tight containment is erected around the area to be treated. Then a technician wearing the aforementioned PPE will liberally fog the entire area to sanitize surfaces and/or encapsulate unwanted odors.

    Ozone Generator - Ozone generators do exactly what the name infers, they create ozone. Ozone is created by splitting oxygen into two solitary atoms. Each oxygen atom then attaches itself to a whole oxygen molecule to create an ozone molecule. Splitting of these molecules can be accomplished in two ways, Corona discharge which uses electrical discharge to split atoms and ultraviolet (UV) radiation which uses UV light to split oxygen molecules. On a molecular level ozone is very unstable meaning that its molecular bonds break down very easily and quickly (typically about 20 minutes). When ozone molecules come in contact with odors and/or bacterial molecules they bond with them, then break down destroying the odor and/or bacterials.

    Have You Considered What Areas to Clean in your Riverside Store Before Reopening?

    6/10/2020 (Permalink)

    Sticker on a window with the words Certified: SERVPRO Cleaned with a reflection of a green servpro vehicle. Call SERVPRO for a higher standard of clean! 951-351-8033

    As business and stores begin opening their doors, more shoppers will be visiting stores, this means more hands touching things.

    By giving more attention to germ-prone areas, store workers play a significant role in preventing the spread of viruses. 

    How do you properly clean sections of a grocery or retail store? Read our store checklist below!

    Store Cleaning Checklist

    • Shopping carts: As carts are used throughout the day, constantly wipe down the touch areas of the cart (especially the handles) with disinfectant cleaner. Treat hand baskets the same way. Nightly power washing serves as a proactive measure to sanitize and prepare the carts for use the next day.
    • Checkout aisles: Cashiers (and with the assistance of baggers) should frequently clean the checkout area. The conveyor belt, rails on each side of the belt, customer counter, and the bagging area should be wiped down at pace with the number of customers passing through. 
    • Credit Card Machines: Keep credit card reading machines clean. Cash and plastic cards are known for harboring germs.
    • Restrooms: Public restrooms in a store probably already receive several cleanings per day, but with a recent emphasis on public health, it’s wise to increase the frequency of cleaning. Customer and employee restrooms should be sanitized throughout the day: floors, doors, stall walls/doors, all handles (including paper towel and soap dispensers), sinks, counters, baby changing sections, etc. Once the store is empty for the day, a more comprehensive cleaning should be done from top to bottom. Sanitize everything.
    • Floors: Floors are high-traffic areas, and grocery store floors get even more foot traffic now that restaurant traffic is prohibited beyond carry-out. For more efficient and thorough floor sanitization, consider using an industrial auto-scrubber.
    • Walk-in freezers and refrigerators: Because freezers and refrigeration units house more prepared food these days, it’s a best practice to keep them clean for food safety. Give extra attention to these areas where products are handled by customers. These areas should be routinely cleaned. At the time that works best for your store schedule, remove the items from the refrigerator or freezer and clean the surfaces with no-touch products. This mitigates contamination.

    Be aware of places where hands leave behind germs and coughs/sneezes may leave behind pathogens.

    Why Choose Certified: SERVPRO Cleaned?

    If you are need a deep and professional clean, trust your certified SERVPRO cleanup and restoration experts. Our team is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

    Why Choose SERVPRO Disinfectants

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

    Our proprietary disinfectant, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

    Trust your certified SERVPRO cleanup and sanitization experts and give us a call today!

    As always, we are here to help! Our team is available 24/7 to proactively clean businesses. 

    Visit our website SERVPRO of West Riverside City for more information on our Certified: SERVPRO Cleaned service. 

    Or Call us at 951-351-8033.

    SERVPRO of West Riverside City Helps a local Manufacturing Company with Disinfecting

    6/8/2020 (Permalink)

    fogger spraying into room with chairs and brown desks SERVPRO of West Riverside disinfected and sanitized this local manufacturing facility.

    When you receive a call that a local manufacturing company is requiring to have their facility disinfected, SERVPRO of West Riverside was there to help.

    We were ask by Wayne Tallman from  HRM Janitorial company if we handled disinfecting and sanitizing.  Due to Covid-19 a company he regularly maintained was requiring disinfecting and sanitizing in addition to their regular cleaning and maintenance. 

    Beyond the cleaning performed by a janitorial company, business owners and companies must understand that persons infected with the SARS-CoV-2 virus and/or COVID-19 that enter their property will potentially infect others and deposit the virus on surfaces.

    According to the CDC, the virus is thought to spread mainly from person-to-person. This could be between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

    The CDC has set up a web page entitled Preventing COVID-19 Spread in Communities which addresses homes, childcare and K-12 schools, colleges and universities, work environments, healthcare settings, and large community events and mass gatherings.

    For business purposes, the CDC recommends routine environmental cleaning. This should include routinely cleaning all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs; and provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use. For structures that utilize an internal or external janitorial crews, it is recommended that they follow proper cleaning protocols established by the CDC.

    This is where SERVPRO of West Riverside City stepped in.  Fortunately for us, their regular janitorial maintenance company, HRM, is an amazing company and the facility was immaculate.  This is the first step that must be completed before disinfecting and sanitizing.  SERVPRO of West Riverside City came in and followed through with the following processes. 

    Why Choose SERVPRO

    When it comes to sanitization services, adapting advanced equipment is essential. During the time of a viral outbreak, it becomes critical. All around the world, Cleanup and Restoration companies are providing disinfecting sanitizing services, and SERVPRO is no stranger to these efforts. We always go out of our way to stay up to date with technology. Here at SERVPRO, "We utilize the most advanced equipment for cleaning." We have been in the biohazardous removal business for many years. 

    How does a ULV (Ultra Low Volume) Fogger help SERVPRO of West Riverside City sanitize and disinfect? 

    • Sanitization: A ULV fogger disperses water or solvent-based cleaners as a vapor in the air. ULV foggers make disinfection services go a little faster and make it easier to do regular cleaning maintenance at a quicker pace. "Our certified team knows how to protect your building." 
    • Effectiveness: ULV foggers can mist the disinfectant to as small as 20 microns in size to get into hard to reach areas. We use SERVPROXIDE disinfectant, a hospital grade disinfectant with the EPA's lowest toxicity rating. It is suitable for fogging/misting applications (not all disinfectants are!). 
    • Equipment: "Safety is important to us." Our techs can wear the proper equipment while using the ULV fogger, ensuring the job is done correctly and safely. Vapor-based equipment should always be used with protective masks and suits, to protect the respiratory system. 
    • Technique: Advanced equipment is essential, but training is also important. Our technicians have the knowledge and experience to help you sanitize your workplace. We can give you tips, explain our process, and make sure to come back regularly to help minimize germs and pathogens inside of your building.  

    We were able to assist this manufacturing facility accommodating their request to complete this during non business hours.  We followed up for further disinfecting and sanitizing at their request.  If you have specific needs we can work with you.  We can complete a one time cleaning or continual cleaning.   

    If you feel your business or facility may need cleanup and disinfection services, don't wait. Get in touch with SERVPRO of West Riverside City 951-351-8033.  We can handle small offices up to large manufacturing facilities.  Call us for more information or visit our website SERVPRO of West Riverside.

    Riverside Restaurant Owners, SERVPRO is here to HELP Reopen your Business!

    6/3/2020 (Permalink)

    Blurry background showing table number siting on the table. Reach out to SERVPRO of West Riverside City if you have any questions regarding the steps necessary to reopen your restaurant.

    As Riverside begins to reopen, your restaurant will be able to open for dine-in service. It will not go back to the way it was before COVID-19 right off the bat, but it is important to take precautions to protect you, your staff, and your customers to get back to normal. Here are some tips from the National Restaurant Association to help prepare you for reopening:

    • Understand the rules and limitations. Not all states will be following the same limitations, follow up on Restaurants Act to find California's reopening rules.
    • Follow established guidelines for reopening safely. Ensure you are following protocols for safe food handling, cleaning, and sanitizing. Implement employee health and hygiene as well as social distancing.
    • Deep clean and sanitize your restaurant. Hire a specialty service to deep clean every surface in your restaurant such as SERVPRO. We are uniquely prepared during this unprecedented time to clean and disinfect your restaurant according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 
      • Do not forget to sanitize the drive-thru station and all equipment if you have one. You can check out the CDC guidance and cleaning for more information.
    • Rethink the dining room. Space out tables and chairs, even your bar stools. Look into putting barriers between booths.
    • Get the word out. Communicate your plans so customers know you are taking proactive measures to provide a safe environment to dine in.
      • Update your websites and social media platforms
      • Have a sign outside your restaurant or in your window.
      • Email blast your customers.
      • Implement a “We’re back!” campaign.

    We are also happy to announce a new service!!

    We are proud to launch Certified: SERVPRO Cleaned—a cleaning and disinfecting program that SERVPRO offers to commercial locations to address the current COVID-19 pandemic. This is a level of clean that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When businesses chose SERVPRO, your employees, customers, and community can rest assured that you’ve selected a “higher standard of clean”—Certified: SERVPRO Cleaned

    Protect your staff and customers with a thorough deep clean from SERVPRO. Our team has been called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. We will even provide you with signage to hang in your window for your customers to see. Restaurant workers are serving our friends and families. Allow us to help protect what matters most.

    Visit our website for more information or call us at 951-351-8033.  We are available for questions.

    We Can Clean and Disinfect Your Riverside Gym

    6/1/2020 (Permalink)

    Photo of gym with gray floor with weights against a white wall, water cooler,  and two weight benches.    Free weights, weight machines, and exercise mats are all handled by so many people all loaded with germs that can lead to viruses. Let SERVPRO Help!

    As gyms and workout facilities start to open back up, gym-goers will be eager to get back into their workout routine.

    Before letting your members back into your doors, make sure that your gym is prepared for post-pandemic response to protect your staff and members.

    According to the CDC, the virus is thought to spread mainly from person-to-person. This could be between people who are in close contact with one another (within about 6 feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

    Gyms are hotbeds of germ activity because of people being so close together and constantly using the same equipment. By implementing enhanced disinfection guidelines in your gym, you can help minimize the spread of germs.

    Germ Hot Spots:

    • Free weights
    • Weight machines
    • Exercise balls
    • Exercise mats
    • Cardio machines

    Free weights, weight machines, exercise balls, and exercise mats are all handled by so many people that the equipment is loaded with germs that can lead to viruses like COVID-19 among other illnesses. As gym-goers start to use this equipment, they could be holding or lying on a slew of germs. According to a survey of over 1,000 gym-goers, 31.1% admitted they do not wipe down equipment after use.

    Wiping down equipment is not a new gym policy by any means, but to help your members keep peace of mind, read and enforce the tips below:

    • Provide hand sanitizer (at least 60% of alcohol) throughout the facility and require members to sanitize hands
      • At facility entrance, or before beginning fitness activities.
      • After using each piece of equipment.
      • Upon completing their fitness routine and leaving.
    • Provide disinfecting wipes for members to wipe down equipment surfaces that are in direct contact with skin after each use. Surfaces include:
      • Hand grips on cardio equipment (treadmills, bicycles, ellipticals, stair-steppers).
      • Hands grips on dumbbells, weight bars, and other strength-training systems.
      • Pads/cushioned components (fitness mats, bike seats, lifting benches)
      • Fitness balls, rope handles and other fitness equipment.
    • Any U.S. Environmental Protection Agency EPA-registered antimicrobial wipes are appropriate for performing individual wipe-down between uses.
      • Consider Benefect Botanical Disinfectant Wipes
    • Perform a thorough cleaning and disinfection of all skin-contact surfaces of equipment at the end of the day using an EPA-registered disinfectant.
      • Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC recommends usage of a labeled Hospital Grade disinfectant with claims against viruses similar to SARS-CoV-2.

    Reopen with a Professional Deep Clean

    Now, more than ever, it is important to provide a safe, clean environment for your staff and members. Bring them peace of mind by having your gym sanitized and disinfected by SERVPRO. Our cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. 

    SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to COVID-19 on hard, non-porous surfaces. As mentioned before, there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

    If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, please do not hesitate to call us 951-351-8033.

    Can you Clean Porous Materials as you do Non-porous Surfaces?

    5/27/2020 (Permalink)

    Room with tables and chairs being sprayed a fine mist Here we use we used a ULV fogger that can mist the disinfectant to as small as 20 microns in size to get into hard to reach areas.

    The CDC describes cleaning as removing germs, dirt, and impurities from surfaces or objects.

    The CDC describes cleaning as removing germs, dirt, and impurities from surfaces or objects. Cleaning works by using a detergent and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

    Some materials cannot be cleaned with detergent and water without being damaged. For this reason, paper and paper products are not able to be cleaned and/or disinfected. Cleaning methods typically used on water sensitive materials such as vacuuming or dry sponging would not be capable of removing enough soil and residue to be effective.

    Porous materials like carpet, area rugs, upholstered items, and draperies that are not water sensitive, can be wet cleaned using a Hot Water Extraction or Deluxe Preconditioner and Rinse method. Carpets can also be sanitized with SERVPROXIDE™ (product #100) following label directions, if needed.

    Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be wet cleaned using a variety of SERVPRO hard surface cleaners (general purpose cleaners) and cleaning methods. 

    Disinfecting of Non-porous Surfaces

    The CDC describes disinfecting as killing germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

    Not all surfaces can be disinfected. Because of the porosity of some materials, disinfection is not possible. This includes carpet, area rugs, upholstered items, and draperies.

    Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be disinfected using a variety of disinfectants within the SERVPRO product line. 

    Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. The CDC recommends usage of a labeled Hospital Grade disinfectant with claims against viruses similar to SARS-CoV-2.

    SERVPROXIDE™ (product #100) is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Per the CDC, this product can be used against SARS-CoV-2 when used in accordance with the directions for use against Norovirus Feline Calicivirus and Canine Parvovirus, Strain Cornell-780916, ATCC VR2016 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has EPA-approved claims for Feline coronavirus (Strain WSU 79-1683, ATCC VR 989) and Canine coronavirus (Strain 1-71, ATCC VR-809). As with all emerging-type pathogens, proper PPE use is of the utmost importance.

    SERVPROXIDE™ should be used in accordance with label directions.

    These disinfectants are normally applied using a spray bottle, pump-up sprayer, electric sprayer, or ULV Mister and must dwell on the surface for 10 minutes. Once again, follow label directions for the specific disinfectant being used.

    The CDC encourages the use of disinfecting wipes on electronic items that are touched often, such as phones and computers. Pay close attention to the directions for using disinfecting wipes. It may be necessary to use more than one wipe to keep the surface wet for the stated length of contact time. Make sure that the electronics can withstand the use of liquids for cleaning and disinfecting. Consider Benefect Botanical Disinfectant Wipes for this purpose.

    For more information about our Proactive Cleaning Services, call us at 951-351-8033!

    Certified: SERVPRO Cleaned – a defensive cleaning program

    5/25/2020 (Permalink)

    Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table.  Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

    Let us help you get back to business

    As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

    Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

    Extensive training and specialized products

    As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

    From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

    3 C’s – Consult, Clean, and Certify

    When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

    • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
    • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
    • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

    Call today for a Certified: SERVPRO Cleaned consultation

    We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

    Call SERVPRO of West Riverside City today at  951-351-8033 for your Certified: SERVPRO Cleaned consultation.

    * #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

    Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

    Riverside can Trust SERVPRO to Help Disinfect Schools and Universities

    5/20/2020 (Permalink)

    School hallway, red/white checkered tile, blue lockers, drinking fountain, hallway leads to glass doors You can count on SERVPRO of West Riverside to Clean and Sanitize Riverside Schools and Universities! Call us 951-351-8033

    COVID-19 has taken the world by surprise and it is still unknown how much longer the pandemic will last.

    Riverside has been hit by the coronavirus and has made many residents frightened and worried about their safety.

    Those in charge of public spaces everywhere are responding to the pandemic threat by canceling events, recommending “social distancing,” and reminding people of best practices in hygiene.

    In March, Riverside schools and universities closed as a precautionary measure. It is unknown what impact there will be, but there are things we can do to be proactive before opening schools and universities back up/The World Health Organization released an advisory for schools that remain open to:

  • Inform students on how to protect themselves.
  • Promote best practices with hygiene like handwashing.
  • Cleaning & disinfecting school facilities (especially water & sanitation).
  • Increasing airflow and ventilation.
  • When it comes to preventing the spread of this virus, it is up to us as a community to do the best we can to remain informed and act with thoughtful consideration.

    Students and their parents trust administrators to address public health issues and we are here to offer our school cleaning services to help you put together an action plan that includes decontamination.

    Cleanliness is how to best be proactive and we are here to help. We are prepared to clean and disinfect your school or university, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

    SERVPRO Response to COVID-19

    Bring them peace of mind to your students and their families by having your school or university sanitized and disinfected by SERVPRO. Our cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

    Trust your certified SERVPRO cleanup and sanitization experts and give us a call today!

    SERVPRO of West Riverside City 951-351-8033

    Protect Your Riverside Childcare Workers and the Children they Care For

    5/18/2020 (Permalink)

    Flyer "SERVPRO Here to Help" with a blue kids table with colored letters laying on the table with red, black and yellow chair Here to help childcare workers and children attending daycares, we can clean and sanitize your facility!

    As we prepare to slowly start opening businesses, we all want to make sure that buildings are cleaned and sanitized, especially those with our little ones in it.

    When returning to work, no parent should have to stress about their children being safe while at a childcare program such as daycare. It is imperative to ensure that all high-touch surfaces and areas are cleaned and disinfected before children come in.

    Areas that should be cleaned include:






    -Common play areas

    High-touch surfaces include:



    -Changing tables


    -Light switches

    -Faucet handles




    -Crib railings

    Remember to always clean from the least contaminated areas (light switches, doorknobs) to the most contaminated areas (faucet, toilet, handle).

    Daycare Health Strategies:

    Daycare staff and parents can promote a healthy environment for children to follow. These healthy learning and play measures include:

    -Encourage hand washing with real soap for at least 20 seconds.

    -Put hand sanitizer in numerous stations around the facility for daycare workers and older children.

    -Provide disinfectant wipes for workers to wipe down items and surfaces such as toys, tables, chairs, learning stations, inside recreational areas, outside playground equipment, and other frequently touched items or surfaces.

    -Workers may wear disposable gloves when needed and appropriate.

    -Remind parents and workers of daycare sickness policy.

    -Coordinate with the facility cleaning team regarding special measures to be taken during flu and cold season or during periods of a significant increase in sickness.

    These measures are very simple and can help keep childcare programs happy and healthy. For more information about childcare precautions, visit the CDC.

    Need a Professional Deep Clean?

    It is never too late to have SERVPRO come into your daycare for disinfecting services. Our team is available 24/7 and is ready to help. Using advanced cleaning technologies, tools, and techniques, we clean to the most thorough standard. For worried parents and staff, you can encourage peace of mind by having a professional deep clean. We are here in your community and here to help. For more information about our cleaning services, call 951-351-8033.

    How Can SERVPRO Help Senior Living Facilities in Riverside City

    5/13/2020 (Permalink)

    A nurse standing over two elderly women sitting a couch and an elderly man sitting in a wheelchair with a nurse behind him Assisted living workers are serving and caring for our families. Allow us to help protect what matters most.

    With our most vulnerable citizens at risk, SERVPRO and Disaster Recovery Teams have been mobilizing cleaning crews to assisted living and senior nursing homes throughout the state.

    Recently, a new strain of the coronavirus, COVID-19, has been in news outlets all over the world. What exactly is COVID-19? Coronavirus disease 2019 (COVID-19) is an infectious disease caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).

    The disease has spread across the world since 2019, resulting in the 2019–20 coronavirus pandemic. A pandemic is an outbreak of a disease that is found over a wide geographic area and affects a substantial segment of the population.

    The Centers for Disease Control (CDC) reports that older adults and people with severe underlying chronic medical conditions like heart or lung disease or diabetes are at a high risk of developing more serious complications from COVID-19.

    SERVPRO of West Riverside City recommends that everyone protect themselves and others by following the advice of the CDC. The CDC urges people to immediately incorporate the following practices into their daily lives.

  • Wash hands often with soap and water or use hand sanitizer.
  • Avoid touching the eyes, nose, and mouth with hands that are unwashed.
  • Avoid close contact with people who are ill.
  • Obtain medical assistance if one becomes sick. Stay home to avoid infecting others.
  • Cover the mouth and nose with a tissue when coughing or sneezing. If a tissue is not available, use the inside of the elbow.
  • Wear a facemask.
  • Clean AND disinfect frequently touched surfaces, at least one or more times daily.
  • Typically, nursing homes and assisted-living centers take very proactive measures to prevent the outbreak and spread of infectious diseases such as the flu. Nursing homes all over the United States have been put on lockdown to keep COVID-19 out of the nursing home environment. Elderly patients who have contracted the virus have been put in quarantine or taken to the hospital. Workers are on high alert during this national state of emergency.

    When is it time to call in a professional cleaning service to clean, disinfect, and sanitize a nursing home or assisted living facility?

    Seek advice and assistance from a highly trained, well-informed, and experienced cleaning expert to answer this question. The most vulnerable are the elderly who have underlying ailments that compromise their immune system and their respiratory system. A competent cleaning professional can provide prevention strategies for a care facility, as well as a business, daycare, or residence.

    People recognize SERVPRO as the industry frontrunner for water damage restoration, fire damage restoration, and disaster recovery. The SERVPRO team also specializes in commercial and residential cleaning at a level that exceeds other cleaning services. Their enhanced cleaning goes beyond the general practices of the janitorial staff. Using advanced cleaning tools, technologies, and techniques, the SERVPRO professionals clean to the deepest level. They follow CDC guidelines and use only safe, hospital-grade cleaning solutions that eliminate germs.

    When SERVPRO comes into a facility for a deep clean to address germs and infection, they offer services that include disinfecting all floors and flat surfaces. To remove dust and mites that can cause or worsen a reaction, they clean air ducts, the HVAC system, and blinds. COVID-19 causes inflammation throughout the lungs, so removing dust and other particles that exacerbate inflammation creates a safer environment. Also, SERVPRO can clean drapes, upholstery, and carpet where dust, dirt, and germs hide.

    When there has been repeated sickness in a home, sometimes a professional deep-clean response is needed. Removing pathogens (COVID-19) and allergens (dust) might be just what is needed.

    When a SERVPRO team leaves a facility, the client can rest assured that their business, home, school, or church is clean, disinfected, and sanitary. SERVPRO professionals have received advanced training in restorations, cleanups, and cleaning maintenance. They are the pros who know how to serve.

    SERVPRO of West Riverside City can help with following facilities.

    Types of Facilities:

  • Hospitals
  • Assisted Living Centers
  • Outpatient Surgical Centers
  • Electronics and Machine Restoration
  • Hospice Facilities
  • Senior Living Facilities
  • Medical Office Buildings
  • Our professionals are available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

    We are here to help!  Call us at 951-351-8033.

    What Precautions is SERVPRO of West Riverside Taking

    5/12/2020 (Permalink)

    White N95 mask and blue protective gloves To protect our employees and our customers, we are required to wear appropriate personal protective equipment.

    During this pandemic many are already feeling the effects of stress, and throw in the added stress of water damage from rainfall leaks is highly distressing. 

    Niki of Kulture Konnect contacted us regarding water damage due to extended rain, to inspect the damage of both her home and business properties.  A concern of hers was allowing service people into her home while having two  kids in the home with the stay at home order.  We assured Niki that we would take all necessary precautions. 

    What precautions is SERVPRO taking due to COVID-19?

    In these times of stress and uncertainty, the threat of COVID-19 has many insureds unwilling to allow service providers into their home or business. The number one priority at SERVPRO is safety. All SERVPRO processes, procedures, and cleaning products adhere to and follow applicable CDC, EPA, and industry guidelines.

    To protect our customers and our employees, SERVPRO franchises, which are independently owned and operated, are required to wear PPE (Personal Protective Equipment) when entering a customer’s home to provide services. This protocol is relevant for services on ALL types of losses: water, fire, smoke, contents, cleanup, etc.

    To protect our employees and our customers, we are required to wear (at minimum) the following PPE when entering a customer’s home, regardless of what service we are providing:

    • Respiratory protection
    • Gloves
    • Goggles

    As an additional safety precaution, all equipment used is cleaned and decontaminated after EVERY job to help assure the equipment coming into your customer’s home is contaminant-free.  

    When it comes to disinfection and sanitization, SERVPRO of West Riverside cleanup practices follow applicable CDC guidelines and use EPA-approved products. We are here to help protect you and your family – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

    SERVPRO  = Peace of Mind

    During these unprecedented times,  SERVPRO of West Riverside City remains open and we are actively on the front lines responding to emergency service needs in addition the needs of our customers. 

    We have years of experience in biological hazards.  We understand our customer’s concerns and have standard operating procedures in place to protect both our customers and our employees

    Our procedures and products all adhere to CDC and EPA Guidelines.

    Now, more than ever we are Here to Help!  Trust your certified SERVPRO cleanup and sanitization experts. Health and safety are key during these pandemic times.  

    Call us 951-351-8033

    Heavy Rains in March caused Water Damage in nearby Riverside City

    5/11/2020 (Permalink)

    4 photos depicting black mold on a ceiling, and plaster on the white walls lifting. This was the damage that resulted from a water leak from rain last month.

    Rainfall and colder than usual weather going into March, is not something Californians are used to. 

    Californians experienced wetter than normal conditions into March that led us into our Stay-at-Home order.  Many experienced water leaks and flooding due to this rainfall.  One home owner, and business owner of Kulture Konnect, felt the effects at her place of business and also at her home. 

    Niki's work location began with a leak and turned into a stream of water coming through her office ceiling panels.  SERVPRO of West Riverside City, inspected the leak and provided guidance.  As for her home, we were able to inspect using photos, then performed an onsite inspection.  Why address water damage right away?

    The initial dangers of a roof leak are damage to the attic area. If there is no attic, or the size of the leak is really big, it will damage the interior ceiling. Affected ceiling paint will darken and ceiling plaster may bubble and expand. The leaking water will also damage paint and plaster on nearby walls. You can also expect damage on ceiling-mounted lights and fans.

    Did you know that secondary damage can occur after water damage in your home or commercial building?  If water damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed.

    After water leaks,  a home or business can develop mold from the moisture.  Black mold is the most common type resulting from chronic water intrusion. Toxic black mold growth is rare, but even non-toxic, black mold attacks wood framing, ceiling tiles, walls and floor coverings. Mold is difficult to get rid of, and can be costly.

     A roof leak repair should take the highest priority on your list of home maintenance issues.

    It is crucial that the source of the leak is fixed to make sure that it does not happen again.

    It may be hard to identify but this is one of the most important steps of restoration.

    Roofing leaks can develop for a variety of reasons: improper roof installation, wind or storm damage, and lack of maintenance. Keep in mind that most roofs are only meant to last 20 to 30 years so it could simply be time to replace your roof.

    SERVPRO of West Riverside City strives to prevent secondary damage every time we remediate water damage. Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

    In Niki's home SERVPRO of West Riverside City contained the area to begin the drying process.  We use scientific drying methods to draw remaining water and moisture from your property with air movers and dehumidifiers.  Then we clean and sanitize.  Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO of West Riverside can clean restorable items using a number of specialized cleaning techniques. We also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

    Our SERVPRO of West Riverside City team can work directly with your insurance provider to make the claim process simple. We achieve that by recording essential details and communicating with the insurance adjuster throughout the process. We also understand the importance of letting our customers know everything about the procedures we use during the restoration process. 

    When your residential or commercial property experiences a water damage incident, call SERVPRO of West Riverside City to know your options. We offer emergency cleaning and restoration services at any time of the day or night, call (951) 351-8033 to work with our experienced technicians.

    If you would like more information on how SERVPRO can help you, visit our website, we're available for your emergency needs 24 hours a day 7 days a week, including holidays! We are local to Riverside and ready to help.

    About Kulture Konnect

    If you would like to learn more about Kulture Konnect and how they can help your business, visit their website or their Facebook page.  They are amazing and offer Full design service, Websites, Social Media Management!   

    "Kulture Konnect can serve as your design and marketing department taking care of all – or complementing your internal – graphic design and marketing efforts. We are confident that our expertise in graphic design services like branding, print, website design and development, blogging, email marketing, SEO, content marketing, social media marketing, infographic design, e-book design and more will allow us to provide you with a complete and positive experience. Less"

    If you're re-opening your business and need some assistance, don't hesitate to reach out to them!

    Are You Feeling the Effects of Dry Hands?

    5/6/2020 (Permalink)

    white bathroom sink with mirror above, clear bottle of hand soap and hand lotion on the sink. Along with hand soap keep hand lotion, or better yet, hand cream at every sink to prevent dry hands.

    We hear of many complaining of dry cracked hands as a result of measures we need to take.  We are urged to follow the direction from CDC and health officials who have emphasized that regular hand washing is imperative to helping curb the spread of COVID-19.

    In this blog we will discuss the follow:  When do I need to wash my hands?  Tips from AAD on how to reduce risk of dry, chapped hands.  And what types of hand soaps and hand moisturizers should we look for?

    When do I need to wash my hands?

    Handwashing throughout the day is important, but even more important during an outbreak. Always remember to wash your hands in these situations:

    After returning from a public outing (grocery store, work, school, concert, sporting activity, hospital, nursing home, etc.).

    Before leaving the bathroom — both at home and in public bathrooms.

    After shaking hands during flu season and virus outbreaks.

    Before, during, and after preparing food, especially raw food.

    Before eating food.

    Before and after caring for someone at home who is sick with symptoms of vomiting or diarrhea.

    Before and after treating a cut or wound.

    After changing diapers or cleaning up a child who has used the toilet.

    After blowing your nose, coughing, or sneezing.

    After touching an animal, animal feed, or animal waste.

    After handling pet food or pet treats.

    After touching garbage.

    After putting on your shoes.

    After using public computers, touching public tables and countertops, cash and coins, other people’s phones, etc.

    Tips From AAD

    Don’t let dry cracked skin stop you from washing your hands regularly or from washing them at least 20 seconds.  We found tips from American Academy of Dermatology Association (AAD).

    We naturally have oils and wax on the outer layer of our skin which shields and guards our skin.  This maintains natural moisture.  With the increase of washing our hands with hand soap and the use of alcohol based sanitizers, this causes a break down of this barrier causing  dry, cracked hands.

    To reduce your risk of dry, cracked skin from handwashing, follow these tips from board-certified dermatologists:

    1. Use lukewarm water

    Not hot water, for at least 20 seconds, patting your hands dry with a towel. 

    1. Moisturize immediately after washing your hands.
      1. Pat your hands dry, then rub a pea-sized amount of moisturizer over your hands.
    2. Use moisturizers with mineral oil or petrolatum.
      1. Look for ointments and creams — the ones you squeeze out of a tube — as these are more effective than products you pump out of a bottle.
    3. Choose fragrance- and dye-free moisturizers.
      1. These are less irritating for your skin.
    4. When soap and water aren’t available, use hand sanitizer.
      1. The CDC recommends using hand sanitizer with at least 60% alcohol. Since these can be drying, apply moisturizer after your hands dry.
    5. Continue washing your hands, even if they feel dry.
      1. Washing your hands can remove harmful bacteria and viruses.

    Don’t believe everything you hear or see online. Using moisturizer after washing your hands does NOT negate your hand washing efforts, and there is NO evidence that using hand sanitizer makes you more vulnerable to infections or viruses.

    What Types of hand soaps and hand creams should we look for?  uclahealth.org helps us with some tips:

    How should we wash our hands to avoid skin dryness?

    Apply enough mild, fragrance-free soap to remove dirt, but avoid using so much that it creates a thick lather—this washes away natural oils. Wash with warm, not hot water, for at least 20 seconds, patting your hands dry with a towel. Once your hands are dry, apply a moisturizer immediately. Keep small travel sizes of creams in purse, gym bag, and at your work desk to make sure it is within reach.

    Are there any ingredients people should avoid when their skin is chapped?

    Products that contain fragrance can be irritating to chapped, sensitive skin. Creams and ointments are better than lotions. Hand sanitizers with too much alcohol can be drying to chapped skin. You can try a hand sanitizer with a moisturizing base, just know that it will not be as effective in killing viruses.

    Are there common misconceptions about what to look for in hand creams?

    Use hand ointment or cream instead of a lotion as these are more effective. Petrolatum (Vaseline) is still the most effective moisturizer out there.

    Are there other treatments besides hands creams that people should consider?

    At nighttime before going to bed, apply thick moisturizer and then cover with cotton gloves to increase absorption. Beauty product junkies can consider a moisturizing mask for hands. These glove-like masks are applied for 20 minutes, then washed off. Consider a humidifier at night—raising the humidity level in a room can help dry skin.

    Again, health and safety are key during these pandemic times.  Keep these tips in mind since this will likely be the "new norm" of regularly keeping our hands clean, and for minimum 20 seconds.  I use petroleum jelly every night and first thing in the morning.  I can see a difference taking these steps.  Please be safe!

    SERVPRO's Use of Personal Protective Equipment

    5/4/2020 (Permalink)

    Gray background a person wearing white personal protective equipment, with blue gloves & blue facemask with words in blue PPE Appropriate use of PPE keeps SERVPRO Technicians safe when performing Sanitizing and Cleaning.

    In our line of work, SERVPRO® technicians come into contact with hazards that could cause injury and must use special personal protective equipment or PPE. Some examples of these hazards could be environments with dust, fumes, smoke or some that pose a biological or chemical threat if exposed and viruses. All technicians are trained in identifying when PPE is necessary on a jobsite, what and how to wear each item. It is also extremely important to understand the limitations of the personal protective equipment, useful life and proper disposal procedures.

    On a CAT 3 site, you would see the following PPE on a SERVPRO® of West Riverside City technician:

  • Goggles: to protect technician’s eyes from hazardous materials
  • Respirator: to protect technician’s lungs from airborne contaminants
  • Suit/gloves: one-time use, disposable protective wear used to protect the technician’s skin from coming into contact with hazardous materials
  • CDC outlines how to DON and DOFF Personal Protective Equipment (PPE)

    How to Put On (Don) PPE Gear

    More than one donning method may be acceptable. Training and practice using your healthcare facility’s procedure is critical. Below is one example of donning.

  • Identify and gather the proper PPE to don. Ensure choice of gown size is correct (based on training).
  • Perform hand hygiene using hand sanitizer.
  • Put on isolation gown. Tie all of the ties on the gown. Assistance may be needed by other healthcare personnel.
  • Put on NIOSH-approved N95 filtering facepiece respirator or higher (use a facemask if a respirator is not available). If the respirator has a nosepiece, it should be fitted to the nose with both hands, not bent or tented. Do not pinch the nosepiece with one hand. Respirator/facemask should be extended under chin. Both your mouth and nose should be protected. Do not wear respirator/facemask under your chin or store in scrubs pocket between patients.*
  • Respirator: Respirator straps should be placed on crown of head (top strap) and base of neck (bottom strap). Perform a user seal check each time you put on the respirator.
  • Facemask: Mask ties should be secured on crown of head (top tie) and base of neck (bottom tie). If mask has loops, hook them appropriately around your ears.
  • Put on face shield or goggles. Face shields provide full face coverage. Goggles also provide excellent protection for eyes, but fogging is common.
  • Perform hand hygiene before putting on gloves. Gloves should cover the cuff (wrist) of gown.
  • Healthcare personnel may now enter patient room.
  • How to Take Off (Doff) PPE Gear

    More than one doffing method may be acceptable. Training and practice using your healthcare facility’s procedure is critical. Below is one example of doffing.

  • Remove gloves. Ensure glove removal does not cause additional contamination of hands. Gloves can be removed using more than one technique (e.g., glove-in-glove or bird beak).
  • Remove gown. Untie all ties (or unsnap all buttons). Some gown ties can be broken rather than untied. Do so in gentle manner, avoiding a forceful movement. Reach up to the shoulders and carefully pull gown down and away from the body. Rolling the gown down is an acceptable approach. Dispose in trash receptacle. *
  • Healthcare personnel may now exit patient room.
  • Perform hand hygiene.
  • Remove face shield or goggles. Carefully remove face shield or goggles by grabbing the strap and pulling upwards and away from head. Do not touch the front of face shield or goggles.
  • Remove and discard respirator (or facemask if used instead of respirator). Do not touch the front of the respirator or facemask.*
  • Respirator: Remove the bottom strap by touching only the strap and bring it carefully over the head. Grasp the top strap and bring it carefully over the head, and then pull the respirator away from the face without touching the front of the respirator.
  • Facemask: Carefully untie (or unhook from the ears) and pull away from face without touching the front.
  • Perform hand hygiene after removing the respirator/facemask and before putting it on again if your workplace is practicing reuse.*
  • * Facilities implementing reuse or extended use of PPE will need to adjust their donning and doffing procedures to accommodate those practices.

    Tips for School Age Children while Riverside Schools Remain Closed

    4/29/2020 (Permalink)

    father in black t-shirt overlooking his blond son in a white t-shirt, on a tablet Take a deep breath. Know that we are all in this together. And together we will get through it.

    Having school aged children at home during the stay-at-home order can be challenging! But there are some things we can do to help keep children focused on online or virtual school and activities to keep them busy.

    Keeping a routine is key

    Healthy Children.org recommends the first step: Take a deep breath. Know that we are all in this together. And together we will get through it.

    They also recommend to keep a routine.  Children thrive with a routine.  Daily expectations will keep them on track and focused.  Create a daily schedule that can be placed on the refrigerator where they can see it each day.  Be sure to include breaks from tele-work or schoolwork to relax and connect with each other.  Here are some ideas to help you create a daily schedule:

    • Wake up, get dressed and have breakfast at the normal time.
    • Decide where everyone can do their work most effectively and without distractions.
    • List the times for learning, exercise and breaks.
      • For younger children, 20 minutes of class assignments followed by 10 minutes of physical activity might work well.
      • Older children and teens may be able to focus on assignments for longer stretches, taking breaks between subjects.
      • Include your hours as well, so your children know when the work day is done.
    • Schedule time for nutritious lunches and snacks. Many schools are providing take-home school meal packages for students who need them.
    • Don't forget afternoon breaks as well!
    • Have dinner together as a family and discuss the day.
    • Enjoy more family time in the evenings, playing, reading, watching a movie or exercising together.
    • Stick with normal bedtime routines as much as possible during the week to make sure everyone gets enough sleep.

    CDC recommends keeping children active:

    Make physical activity intentional.  If you don’t plan it, it probably won’t get done.  Dedicate one-hour blocks of time for exercise each morning and afternoon, with ‘free exercise’ outside after ‘school’. For older children and teens, many coaches have been sending home training ideas. Be intentional about this and include it on their daily schedules.

    • Encourage your child to play outdoors—it’s great for physical and mental health. Take a walk with your child or go on a bike ride.
    • Use indoor activity breaks (like stretch breaks or dance breaks) throughout the day to help your child stay healthy and focused.
    •  Create Your Own Workout-Create your own “high intensity” workout with your family. Each person chooses their favorite moves, such as lunges, jumping jacks, squats, or even hops. Using a timer, do each workout move for 20 seconds, then take a 10-second break. Do four sets of each move, then take a 30 second break. This “interval training” is fun, fast-paced and really gets hearts pumping! 
    • Offer a challenge—i.e., challenge your kids to do a certain activity XX number of times, or challenge them to do X in XX number of minutes, with a reward for achieving this.
    • Have a dance party
    • Start planning your summer garden!
    • Create an obstacle course with toys and games from your garage.
    • If they play instruments, have them learn new songs.

    CDC recommends helping your child stay socially connected

    • Reach out to friends and family via phone or video chats.
    • Write cards or letters to family members they may not be able to visit.
    • Families can connect with Jackbox TV, for great family games. 

     Players play using their phones, tablets, or even computers as controllers – making it the perfect easy-in entertainment piece for your next game night or party.  It can be displayed using Zoom to play with others outside their home.

    • Create a scavenger hunt.  This can be done several ways.  Have neighbors place certain items on their windows for kids to find.  You can easily create one in your back yard.  It can also be played on Zoom, where a list of items will be called out.  Kids have 2 minutes to locate the item in their home… the person with the most items collected from the list is the winner!
    • Make dinner as a family; find recipes and tips for cooking with children safely on the Cooking with Kids webpage.

    Parents can be creative and be flexible.  You have to find a balance that works for your family. The goal should be to stay sane and stay safe.

    Understanding Water Damage To Your Riverside Home

    4/29/2020 (Permalink)

    White background with green lettering "Did you Know?" and black lettering explain causes of water damage Call SERVPRO of West Riverside City can help with your emergency water damage loss. We are open!

    Water Damage: Your Quick Reference Guide

    If you're like the majority of Americans, your home is your most valuable possession. As such, you want to do all that you can to protect it against man-made hazards and natural disasters. One of the most severe threats to the structural integrity and safety of your home is water damage. By learning more about what causes water damage in Riverside and how to correct it, you can keep your residential property in great condition:

    What Causes Water Damage?

    As water damage experts know, there are several factors that can lead to water damage. One of them includes natural disasters like floods and storms. Riverside water damage can also transpire as a result of household factors like cracks in the roof, overflowing washing machines, leaky dishwashers, and broken pipes.

    The Effects Of Water Damage

    Unfortunately, water damage can have a profoundly negative impact on your property. For example, the water can corrode your home's foundation, baseboards, and drywall. It can also ruin your electronics, appliances, upholstery, and furniture.

    According to Insurance Business America, “The number of water damage claims resulting from leaks has surged”.

    Water Damage Categories

    Generally, water damage is classified into three groups. They include:

    Category 1- Category 1 is referred to as clean water. This type of water damage poses no significant harm to you or members of your household. Category 1 water typically results from broken appliances and overflowing sinks.

    Category 2-  Category 2 water is referred to as grey water. This type results from broken sump pumps and toilets. This water can be contaminated with bacteria and is thus a threat to the safety of you and your loved ones.

    Category 3-  Category 3 water is water from the sewer. It is contaminated and can have an adverse impact on your health.

    Preventing Water Damage

    There are several strategies you can implement to prevent water damage from transpiring on your property. Some of them include:

    • Elevating appliances
    • Tightening faucets
    • Shutting off supply valves

    Even when you implement strategies to prevent water damage, excess water can erupt on your property at any moment. To ensure that your home is safeguarded against damage from standing water, call the professionals of SERVPRO of West Riverside City.

    Our IICRC-certified technicians will provide you with the detail-oriented, client-centered care that keeps you calm throughout the remediation process and leaves you satisfied with the results.

    Locally Owned Company with National Resources

    As a locally owned and operated business, SERVPRO of West Riverside City is strategically located to respond quickly to your flood and water emergency event. When water damage occurs in Riverside, we have the resources and personnel to help.  951-351-8033

    Bring Out That Grill...Safely, While We're Home

    4/27/2020 (Permalink)

    animated picture of charcoal grill with orange flames Would like more information on hiring a team experienced in Smoke & Fire Damage Restoration? Call SERVPRO of West Riverside City Today 951-351-8033

    Take advantage of being "safer at home" and bring out those grills!  The weather is getting nicer, so being outdoors can be a great stress reliever.

    To make sure you have a safe grilling season, we will provide a list of safety precautions, such as how to check your gas lines before you start grilling and where to place your grill. Grilling is supposed to be fun and relaxing. Don't let one grilling mistake ruin your spring! 

    Before you use your grill:

    Check the major connection points between the gas (propane) tank hose and the regulator and cylinder, and where the hose connects to the burners. Tighten if loose.

    • Check the gas (propane) tank hose for potential gas leaks. To do that:
    • Apply a light soap and water solution to the hose using a brush or spray bottle.
    • Turn the propane tank on. If there is a gas leak, the propane will release bubbles around the hose (big enough to see).
    • If there are no bubbles, your grill is safe to use.
    • If there are bubbles, turn off the tank and check connections If the leaks continue, then have your grill serviced by a professional before using it again.
    • If the leak doesn’t stop, call the fire department immediately.

    When the grill is on:

    • As you are cooking, if you smell gas, turn off the gas tank and burners.
    • If the leak stops immediately, get the grill serviced by a professional before using it again.
    • If the smell continues, move away from the grill and call the fire department immediately. Do not move the grill.

    Charcoal grills

    • There are several ways to get the charcoal ready to use. Charcoal chimney starters allow you to start the charcoal using newspaper as a fuel.
    • If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire once it starts burning.
    • Keep charcoal fluid out of the reach of children and away from heat sources.
    • There are also electric charcoal starters, which do not use an open flame. Be sure to use an extension cord rated for outdoor use.
    • When you are finished grilling, let the coals completely cool before disposing in a metal container.

    By following these steps this will help you have a safe and happy grilling season. 

    10 Things Never to Do When You Grill

    Play it safe and check out these 10 things you should never …

    • Never Leave the Grill Unattended

    Never walk away from a lighted grill, because the open flames present a fire hazard. Also, for safety's sake, always have a fire extinguisher on hand.

    • Never Use a Metal Brush

    Avoid using metal-bristle brushes to clean your grill grates; the bristles can break off and become lodged in your food. Instead, rely on a wad of aluminum foil, dish scrubbers, or clean damp rags to wipe your grill—preferably while the grates are still warm.

    • Don’t Run Out of Fuel

    Make sure you have enough propane (or charcoal) to finish cooking your food before you start. Keep a spare full propane tank or bag of charcoal on hand, just in case.

    • Don’t Use Lighter Fluid

    Avoid using lighter fluid or lighter-fluid-infused charcoal briquettes, because the chemicals can impart a nasty flavor to your food. That’s also why you should never use gasoline, kerosene, or oil to start your grill!

    • Banish Bacteria

    Avoid food contamination both on and off the grill by following safe handling procedures: wash your hands, keep the food in the refrigerator until you’re ready to grill, and don't prepare raw meats and vegetables on the same surface. To be sure meats are sufficiently cooked, use a grill-safe thermometer to check that they've reached the proper internal temperature (165 degrees Fahrenheit for poultry, 160 degrees Fahrenheit for ground meat, and 145 degrees Fahrenheit for steaks or roasts).

    • Skip the Sloppy Look

    Don't wear loose clothing, scarves, or dangling jewelry while grilling; these items can potentially catch fire in open flames. If you have long hair, tie it back or tuck it under a hat to avoid singeing your lovely locks.

    • Never Skip Resting Time

    As tempting and mouthwatering as that just-cooked steak may appear, don’t cut into it immediately, or you'll end up with a dryer, tougher piece of meat. Rest your meat for a few minutes to give the internal juices time to redistribute through the muscle fibers. You'll be rewarded with juicy goodness in every bite. 

    • Don’t Char, Grill!!

    Be careful not to overcook your meat. Not only does burned barbecue taste unappealing, but it also forms dangerous carcinogenic compounds, known as heterocyclic amines (HCAs), which have been linked to increased risks of pancreatic, colorectal, and prostate cancer.

    • Stay Away From Smoke

    Never stand directly over a smoky grill, and avoid inhaling the fumes. Grill smoke contains carbon monoxide as well as substances called polycyclic aromatic hydrocarbons (PAHs), which have been linked to increased risk of certain cancers—especially lung cancer.

    • Don’t Drink and Grill

    Grilling under the influence of alcohol can be a recipe for disaster. Wait to pop open a cold one until the grilling and food preparation is complete, then help yourself to a recreational beverage while your meat is resting.


    If you would like more information on hiring a team experienced in Smoke and Fire Damage Restoration Call SERVPRO of West Riverside City Today at (951) 351-8033

    Keeping Your Riverside Workplace Safe and Healthy

    4/22/2020 (Permalink)

    a SERVPRO worker smiling along with business owner, clean office with desk and chairs, with words "Here to Help" in orange. You can count on SERVPRO of West Riverside to follow CDC guidelines when cleaning your property!

    Workplace Specific Health Strategies

    What can employers do to promote a healthy work environment to minimize infectious diseases?

    A simple and efficient path to promote workplace health includes the following items:

    • Encourage hand washing with real soap for at least 20 seconds.
    • Put hand sanitizer in numerous stations around the office or facility.
    • Provide disinfectant wipes for employees to wipe down surfaces such as keyboards, mouse, desk, chair, pens, stylus, pencils, touch screens, etc.
    • Allow employees to wear disposable gloves.
    • Remind employees of the company's sick policy. Sharing virus or Influenza with workspace mates or the production crew could be very costly to all involved parties.
    • Coordinate with the facility cleaning team regarding special measures to be taken during flu season or during periods of significant employee sickness.

    These measures are very basic yet they go a long way to keep the workplace healthy and happy.

    When is the right time to call in a professional cleaning service to clean, disinfect, and sanitize the workplace?

    Seeking consultation and assistance from a highly trained, well-informed, and experienced cleaning professional to address workplace health and hygiene is both proactive and pre-emptive. Losing multiple teams or crew members to an outbreak of an infectious disease for a week or two could crush production efficiencies. An office or sales force outbreak could slow or halt sales generation and depress a revenue cycle. The cost of an absentee employee is so much more than paid sick leave.

    Qualified cleaning professional like SERVPRO of West Riverside City can provide prevention strategies for a business as well as for a school, daycare or church. People recognize SERVPRO as the industry leader for water and fire damage restoration and disaster recovery. SERVPRO of West Riverside City team also specializes in commercial cleaning at a level that exceeds other cleaning services. Using advanced restoration and cleaning equipment, SERVPRO experts clean to the deepest level.

    For a deep clean that can address germs and infection in an office workspace or industrial environment, the team at SERVPRO of West Riverside City offers a comprehensive solution that includes disinfecting all floors and flat surfaces. They can also address the more heavy-duty situations out on the plant floor and in the canteen, showers, and restrooms.

    SERVPRO of West Riverside City can make any business look, smell, feeling fresh and clean at the same time making it a sanitary and safe environment. Most people only think of a flooded house, a sewage spill, fire damage, or disaster recovery when they think of SERVPRO. But the professionals at SERVPRO of West Riverside City have been providing deep clean and regular maintenance for businesses, schools, daycares, churches, and homes for decades.

    Call SERVPRO of West Riverside City today to schedule your cleaning (951) 351-8033.

    Everything That Storm Damage Cleanup Entails for your Riverside Home

    4/20/2020 (Permalink)

    Animated picture of basement, flooded with blue water and chairs and brown dresser floating If your Riverside home has faced water damage from a storm, we are here to help. Give us a call and we can provide free inspection.

    After your Riverside neighborhood has been hit by inclement weather, now, to call SERVPRO of West Riverside City professionals to make everything look like new again.

    However, do you really understand the steps that will take place? Here’s a quick breakdown of everything that a storm damage cleanup job may entail, from start to finish.

    1) An Inspection of the Damage

    The first thing that the storm damage cleanup professional at  SERVPRO of West Riverside City will do is complete an assessment of damage. They’ll walk through your house and make a note of everything that the storm had affected. Any puddles of water, soaked carpeting, holes in the walls, and more will be thoroughly documented and photographed. The storm damage cleanup team at SERVPRO of West Riverside City will provide you with a punch list of everything that needs to be done.  We will also work with your home insurance company to help mitigate the situation. This assessment will contain costs, scope of work description and a timeline.

    2) Removing Any Existing Water

    After the storm damage cleanup company has received written permission to begin the restoration process Riverside, they will remove all content from the affected area and start the extraction of water that’s in your home. They’ll use special equipment soak up puddles that a simple set of towels cannot handle and ensure that every bit of standing water in your home is removed. They will go through every step necessary to complete this task, including blotting your carpeting and taking care of any sodden curtains. Know that any content damaged Riverside can also be service by SERVPRO.

    3) Running a Dehumidifier and Drying Everything Out

    Next, the storm damage cleanup crew will set up dehumidifiers for the drying process. They are necessary. The lack of puddles of standing water doesn’t mean that the job is over. Your floorboards, walls, carpeting, ceilings and everything else that received water damage could still be moist. That dampness, when left alone, will lead to mold. It’s SERVPRO of West Riverside City's duty to make sure that this mold doesn’t have a chance to set in, so they’ll go through the additional steps to completely dry every surface.

    4) Sanitizing the Space

    Once everything is dry, our team will start cleaning and sanitizing. This ensures that things like mold won’t be able to set up shop, so to speak. The storm damage cleanup crew will SERVPRO patented cleaning solutions to kill off any potential germs or irritants lurking in your formerly waterlogged home. This can only be done once all of the water has been removed, and those carpets and walls are now dry.

    5) Performing Restoration Services

    Finally, the last of the restoration services are completed. This consists of the storm damage cleanup crew going through and repairing holes in the walls and ceiling, replacing broken windows, and even repainting walls, if necessary. They will do everything required in order to make your home look just like it did before the storm – only cleaner. In addition, the best companies take the time to ensure that you’re pleased with the results.

    Call SERVPRO of West Riverside City today, if your home has experienced any water damage – large or small! 951-351-8033

    Twelve Things You Can Do to Prepare for Spring

    4/15/2020 (Permalink)

    green grass with yellow flowers in the forefront Ready to prepare your Riverside home for Spring? These steps can help prevent future issues!

    Done with Winter? Are your Ready to Prep for Spring?

    Here are 12 things you can do to prepare your Riverside home.

  • Clean your rain gutters. 
    Wind, animals, and gravity bring sticks, leaves, and other organic matter into your rain gutters, and chances are yours have accumulated their share of detritus over the winter. That's bad news for your home: When downspouts are clogged, rainwater can spill out of your gutters and around the perimeter of your house, putting it at risk for leaks and flooding. Get ready for spring showers by removing the mess from your gutters to ensure that the water will flow freely.
  • Change filters.
    To maintain optimal air quality in your home, it’s a good idea to replace your HVAC system's air filter seasonally as well as the filter in your kitchen range hood. While you're at it, consider changing the filters in your water purification system. Depending on your water, you might not need to change these as often as your HVAC filters, but it's not a bad idea to check them now. So, go ahead and welcome spring with new filters all around to keep your home clean and fresh, and your appliances in good working order. Need help ? See what SERVPRO of West Riverside City can do to help with our Air Duct and HVAC Cleaning Services.
  • Check vents.
    It’s a good time to check any vents along the foundation or in the attic. Look for missing or damaged screens, debris, signs of insect or rodent infestation, or other issues, and correct them before they have a chance to become bigger problems later in the season.
  • Service the Lawn Mower.
    Get your lawn mower ready for the season with a tune-up. If you didn’t do it in the fall, now’s the time to drain and replace oil, sharpen the blades, remove caked-on grass and mud, and lubricate moving parts.
  • Prep the gas grill.
    After a long winter spent cooped up indoors, you're probably eager for a sunny day and a burger hot off the grill. Get your outdoor cooking station ready for spring by scraping away any rust spots that developed over the winter, cleaning the grill inside and out, and checking the fuel tank hose for damage.
  • Clean Backyard Furniture
    As the weather warms up, outdoor entertaining may be just around the corner. Prepare for warmer days ahead by thoroughly hosing down all backyard furniture—chairs, tables, and lounge chairs—wiping away cobwebs, and bringing outdoor chair cushions out of winter storage.
  • Pamper the Lawn
    Once the danger of frost has passed and your grass starts to come out of winter dormancy, it’s time to jump-start your spring lawn-care routine. Address winter damage to your turf by seeding bare patches—although if you do reseed at this time of year, you should avoid spring applications of chemical weed or crabgrass treatments, which can harm new grass. Then get a head start on weed prevention by manually removing broad-leaf weeds before they have a chance to multiply. For cool-season grasses, spread a light application of fertilizer in early spring; for warm-season grasses, fertilization can wait until late spring or early summer.
  • Groom Shrubs and Trees
    Winter storms can be hard on your landscaping, resulting in broken tree limbs, ragged shrubs, and a garden full of organic debris. Get your yard ready for spring by removing broken or damaged branches, pruning summer-blooming trees and shrubs like butterfly bush and crepe myrtle, and raking up fallen leaves. For information on our Storm Damage services, click here.
  • Check the Roof
    Take advantage of the sun’s return to check your roof for cracked or missing shingles or tiles, and examine flashing around vents and the chimney for damage. While you’re at it, have the chimney cleaned and inspected by a professional.
  • Plant Bulbs
    Spring is the ideal time to plant summer-blooming flowers, which include beauties like dahlias and gladioli. Go ahead and get them into the ground as soon as the danger of frost has passed.
  • Clean Windows
    Winter storms and rain can leave your windows streaked and dirty. Improve your view of mellower weather and let more sun into the house by cleaning windows, both inside and out. Storm Damage ? Click here.
  • Test Alarms
    Let the change of season be your reminder to test all smoke alarms and carbon monoxide detectors for proper functioning. Change batteries if necessary. Alarms can malfunction as they age, so if yours are older than seven years, consider replacing them.
  • Happy Spring, Riverside! In need of SERVPRO of West Riverside City services? Questions? Visit our website or call us at - 951-351-8033

    Stay Healthy: 6 Tips for Avoiding Cold and Flu

    4/13/2020 (Permalink)

    Hands under running water, with white suds over hands To completely get rid of viruses from your skin, you need to scrub hard for 20 seconds or more.

    People who are exposed to cold and flu germs every day.

    Doctors, flight attendants, teachers -- know a thing or two about how to stay healthy when everyone around them is sick. Their suggestions can help you, too.

    Get a flu shot. It's the No. 1 thing you can do to prevent the flu.

    Wash your hands -- a lot. No matter what line of work you’re in, if you come in contact with people who are contagious, you have to wash your hands over and over, says Alan Pocinki, MD. Pocinki practices internal medicine at the George Washington University Hospital in Washington, DC.

    “Wash your hands as much as you can stand, and then some more -- especially after wrapping up a visit with someone who’s sick,” Pocinki says.

    It sounds so simple, but soap and water are the constant companions of doctors and nurses. To completely get rid of viruses from your skin, you need to scrub hard for 20 seconds or more. A good way to time yourself is to sing "Happy Birthday" twice while scrubbing the backs of your hands, between your fingers, and under your nails. It doesn't matter if the water's hot or cold -- the very act of scrubbing will physically remove the germs.

    Use alcohol-based hand sanitizer. If you can’t get to soap and water, sanitizer can kill cold and flu germs.

    Avoid getting close to people who are sick. For example, don't shake hands.

    “Doctors tend to be very cautious about hand shaking,” says Terri Remy, MD, medical director of Medical Associates at Beauregard in Alexandria, VA. “Just explain, ‘To keep transmission of colds and flu down, I’m not shaking hands. But hello! Nice to meet you!’ They understand.”

    Keep your surroundings clean. Arlington, VA, massage therapist Amanda Long asks clients to stay home if they feel bad. But to be safe, she sanitizes doorknobs and light switches between sessions. It's a practice she swears by.

    “My hyper-vigilance has paid off,” Long says. “I was sick more often when I worked in an office, where people pawed into shared candy dishes and generally just mingled in a crowded space without much attention to germs. Now that I don't have sick days, I don't get paid if I don't work. And I know my job is to heal, not pass on a cold or the flu.”

    Beth Geoghegan, a paramedic in South Florida, says she starts her day by cleaning her work space with virus-and-germ-killing soaps.

    “It may sound like overkill, but it’s not -- it’s awareness,” she says. “It’s a matter of looking at your environment and thinking, 'What could be contaminated?' All it takes is a tiny droplet. What could have a droplet on it? And I know someone was in my ambulance for 12 hours before I got there -- both patients and other paramedics. It may already look clean, but it might not be.”

    It’s also a matter of context. When Geoghegan gets home from a shift where nothing much happened, she launches into her normal activities. If it’s been a day filled with sick patients, she follows a different routine.

    “If I saw 10 patients today, and eight had flu symptoms, I’m likely to take my uniform off the minute I get home, put it in the wash, and get right in the shower. Because you just never know,” she says.

    Keep up a healthy lifestyle. It's important to look after your own health, says Ardis Dee Hoven, MD, an internal medicine and infectious disease specialist in Lexington, KY.

    “Do all the things we all should be doing on a daily basis anyway,” Hoven says. “Get adequate rest -- which people underestimate -- get good nutrition, don’t smoke, and keep your allergies controlled, because if they’re out of control, then your upper respiratory tree is already inflamed, which sets it up to more easily acquire a virus.”

    How Maintaining your Home can effect your Insurance Coverage

    4/8/2020 (Permalink)

    man in a suit in the back ground, holding an orange sign with the words in black, "Are You Covered" In general, an insurance company is not going to cover claims involving normal wear and tear.

    For some folks, insurance is a double-edged sword. They know they need insurance in case there’s a disaster, but they certainly don’t want to be faced with a disaster despite the “investment” in insurance. But, the fact of the matter is it’s a necessity and every homeowner should have it. It is a good thing.

    Generally speaking, a covered insurance claim is designed to “make you whole”. In other words, it gets your home to the pre-damage condition. In insurance-speak, this is called indemnity. The problem that arises here is claims can result in higher premiums or possible policy cancellations. There are some situations in which an insurance company may question the validity of a claim:

  • The costs of repairs or replacement do not exceed the policy deductible.
  • The damage and claim fall underneath the exclusions section of the policy.
  • The damage and claim could’ve been prevented. 
  • It’s possible the last point gave you pause. Surely, a natural disaster isn’t preventable. However, let’s say a natural disaster causes damage to a roof that’s in obvious disrepair. This may end up a denied claim. For this reason, we’ve decided to share some preventative measures and fixes that are more cost-effective to handle yourself versus using home insurance.  

    Take Care of Your Roof

    Remember when we mentioned the hypothetical roof problem?

    If maintained properly, roofs should last about 25 to 30 years. The first inspection should occur 10 years after installation with additional inspections happening every 3 to 5 years.

    As far as what you can do on your end, try to look over your roof at least twice a year. Check for damaged or missing shingles. Also, make sure to clean any gutter guards and downspouts so water can flow easily from the roof.

    When it comes to a roof, you typically have a good idea of when to use homeowners insurance. For example, if your roof is in great condition and damage is caused by a what your insurance policy considers a covered peril (i.e. fire, wind, hail, etc.), there’s a decent chance a claim is in order. On the other hand, if the damage is due to wear and tear or poor maintenance, a claim denial may be on the way.

    Prevent Water Leaks

    At SERVPRO of West Riverside City, we have extensive experience in dealing with water damage. It’s one of the most common house problems out there. Luckily, there are several relatively easy tasks you can take on yourself to prevent a water and insurance mess:

  • Properly caulk and seal showers and tubs.
  • Inspect pipes for leaks and cracks (have pipes repaired or replaced if needed).
  • In colder temperatures, insulate your pipes.
  • If you use a sump pump, test it every year.
  • Install sewer backwater valves in your drainpipes.
  • It’s worth noting that sewage backup, as well as the replacement and repair of sewer lines, tend to be excluded by insurance companies. But, some companies give the option to add specific endorsements that extend coverage to certain sewer issues.

    Maintain Your Water Heater

    Here’s the deal, water heater repairs and replacements are not usually covered by insurance. It’s also safe to say that if damage results from an old or malfunctioning water heater, your policy is not going to cover it. You have to stay on top of maintenance and replace equipment when necessary.

    Depending on the manufacturer’s recommendations, test your pressure-relief valve and flush the tank on a regular basis. If you hear the unit making loud or strange noises or you see rust-colored water leaking out, there’s probably an issue. Also, if the water heater is around 10 years old, it may be time for a new unit.

    Protect Your Foundation

    Many insurance policies exclude problems caused by cracks in the foundation which means proper care is key. Ensure the soil around your house slopes away from the foundation (6 inches over a distance of 10 feet). Additionally, safeguard your foundation from excess water by pointing sprinkler systems away from the home.

    If you start to notice signs of water in your basement (musty smell or water stains), apply water sealant to the walls and floors. Also, be on the lookout for evidence of mold. If it exists, it may be in your best interest to hire a mold remediation specialist. Mold is a pathogen that can be harmful to your health, so it’s better to be safe than sorry!

    Care For Your Appliances and HVAC 

    In general, an insurance company is not going to cover claims involving the malfunction or the normal wear and tear of  HVAC units and appliances. If there are issues, you usually have to either troubleshoot it on your own or hire a technician to make repairs. If your appliances shock you, it may be indicative of an electrical issue. Unless you are an electrician, it’s a smart idea to hire a professional to inspect.

    While it’s true there’s not a one-size-fits-all care manual for all appliances and HVAC units, there is one task that’s consistently recommended by all manufacturers: On a regular basis, check for damaged hoses and replace them immediately. With an HVAC unit, don’t forget to replace all the hoses every five years.

    Connect With A Professional To Handle Repairs And Inspections

    As you’re probably well aware of, insurance companies vary in what they do and don’t cover. It is good to seek advice from an insurance agent or consultant to get a definite answer as to when to use homeowners insurance.

    That being said, there is a chance your policy may cover various services offered by fire and water damage restoration companies. While wholly contingent upon the provisions of your policy, there could be coverage for services like biohazard cleanup, mold remediation, and fire and water damage inspection, cleanup, and restoration. It might also provide cover for reconstruction services as well.

    How do we know all this? At SERVPRO of West Riverside City, we’ve helped tons of customers navigate insurance claims related to our services. We accept all insurance and work with companies to ensure the claims process and paperwork go as smoothly as possible. 

    If you’re in the Dallas area and looking for certified professionals who handle fire and water cleanup, look no further! Connect with SERVPRO of West Riverside City today! 

    JMW Insurance Solutions Provides this Quick Tip

    Home Insurance Vs Home Maintenance

    Hey Marty Johnson here with JMW Insurance Solutions with a quick tip here for home insurance. Home insurance is designed for catastrophic losses, it's not a home warranty program so you must do your due diligence for normal wear and tear. You need to inspect your house. Check your roof and make sure that the normal wear and tear is being taken care of so when you file a home insurance claim they can't say it's normal wear and tear. I know, we pay our home insurance premium and then we get denied. I get it. keep a repair log for your home. Note the date, time and what you checked. A home insurance repair log of preventive maintenance goes a long way. Have a great day, be kind.

     JMW Insurance Solutions Blog

    Sewage Cleanup: Why It’s Important to Clean Your System

    4/6/2020 (Permalink)

    white background with green letters spelling "contact us" If you need sewage cleanup services in Riverside, SERVPRO of West Riverside City can help. Contact us today!

    Before the invention of indoor and outdoor plumbing systems, millions of people died from contaminated water and bacterial infections. Luckily, today, these diseases have been mostly eradicated. Plumbing systems work silently in the background to keep us safe, and our homes and communities clean. But what happens when sewage systems back up and sewage cleanup becomes a code red on your to-do list?

    Sewage is a bio-hazard and considered a Category 3 Blackwater, posing significant risks to your health. When sewage systems go awry, it must be dealt with efficiently, safely, and fast. Sewage cleanup is a labor-intensive and dangerous job. Homeowners should not attempt to clean up sewage unless it’s a tiny spill. Call a plumber and sewage cleanup specialist as soon as possible if you’re having problems with your system. Here’s what you need to know about caring for your sewage system so that you can prevent costly repairs in the future. 

    Why is it Important to Clean Your Sewage System Regularly?

    For homeowners, plumbing and septic systems are easy to overlook. These critical systems hardly give us any trouble, and it’s easy to forget about them while they work in the background, on autopilot, and silently. Most people don’t even think about their septic system unless something goes wrong. But a malfunctioning septic system can be an absolute nightmare to deal with. Sewage problems are not only costly to fix; they are a hazard to one’s health and property. While your septic system is working below ground to keep you and your home clean and safe, problems could be forming beneath the surface. Regular maintenance can prevent septic issues. 

    Clean the Drains to Maintain Sewage System Integrity

    A clogged pipe is the most common problem that your septic system will face if it’s not maintained correctly. As the months and years pass, debris will build up along the sides of the pipes. If water is taking way too long to drain, it could be indicating either a clogged pipe or a sewer system backup. 

    A professional should clean and inspect the property’s drains at least every two years. Why, you ask? Well, checking the drains at this interval ensures that any small problems are caught before they become big problems. A clogged drain that goes left unnoticed can cause significant damage to your home if it’s not fixed. Some signs of impending drain trouble include:

  • Strange noises coming from the drains (such as gurgling or knocking sounds)
  • Sink and shower drains that take too long to work
  • Appliances like dish and clothes washers taking too long to drain
  • While it’s a good idea to have a professional inspect the drains every two years, drains can become clogged in between these inspections. Homeowners can take steps to prevent drain issues in the meantime:

  • Never rinse greasy, oily, or corrosive substances down the drains
  • Do not flush solid objects down the toilet (paper towels, wipes, etc.)
  • Use natural cleaners to remove minor drain clogs
  • Even wipes that say “flushable” should never be flushed down the toilet. Creating a drain cleaner of baking soda and white vinegar can clear and clean the drains in-between plumbing inspections. 

    Clean the System to Prevent Bacterial Contamination

    If the sewage system gets backed up with clogged pipes and slow drains, bacteria has a perfect pathway into your home. Even if the pipes are only partially blocked, this gives pathogens the ideal environment to grow and multiply. Germs will gather within not just the shower and sink drains, but also in the appliances where you wash your dishes and clothes. In some cases, bacteria can leach out of the sewage system and contaminate the groundwater on your property. 

    Worst case scenario? The sewage system will completely back up. Wastewater will make its way into your home, contaminating your floors and carpets. If this happens, you’ll need to evacuate the home until a sewage cleanup and restoration specialist and a plumber can fix the damage and decontaminate your house. Sewage backups can destroy a basement or a bathroom. 

    Clean the Sewage System and Prevent Damaged Drains

    A clogged drain will make the plumbing systems corrode much more quickly than usual. With regular septic maintenance, you can extend the life of the pipes. Clogs will corrode the pipes rapidly, causing leaks that may go unnoticed for months. Fixing a leaking pipe takes time and money, and you may end up needing to replace flooring or drywall on top of it. 

    Another primary source of sewage system issues is pipe damage from tree roots. Tree roots will search for water, breaking through the pipes in search of moisture and nutrients. By regularly inspecting and cleaning your sewer system, you’ll be able to spot these issues before they become major headaches and hits to your wallet. 

    What do you do if you need sewage cleanup services?

    Sewage spills can cause significant damage to your property and pose a health risk to you and your family. You’ll need to contact a sewage cleanup professional in Riverside immediately if your septic system fails. The longer the contaminated water is left to pool in the home, the higher the risk of severe water damage and disease. 

    How can a professional sewage cleanup specialist help?

    Professional sewage cleaners have the skills, knowledge, and equipment to safely and appropriately remove unsafe blackwater from septic failures. They will clean and sanitize the home while decontaminating your property. If the home has water damage issues, a professional can perform necessary water damage restoration throughout the property as needed. In some cases, mold may form and pose another hazard on top of the sewage backup. Professional sewage cleaners can also remove mold and prevent future mold growth, keeping the air you breathe inside the home safe and clean. 

    If you need sewage cleanup services in Riverside, SERVPRO of West Riverside City can help. Contact us today to restore your home to its original condition. 

    How can SERVPRO of West Riverside City Help you as Many Remain Isolated?

    4/1/2020 (Permalink)

    green background white lettering: In Accordance with the CDC, SERVPRO recommends the daily cleaning of the following items: CDC recommends the daily cleaning of: Keyboards, phones/tablets, tables/counters. door knobs, light switches, toilets, & bathroom fixtures.

    We are Cleaning Specialists!

    The SERVPRO franchise network plays a vital role in protecting public health and safety. As the current COVID-19 crisis unfolds, orders have been promulgated to shelter in place and limit movements. All of these orders have recognized the vital importance of service providers necessary to maintain the safety, sanitation, and essential operation of critical infrastructure, residences, and businesses. According to the U.S. Department of Homeland Security Guidance on the Essential Critical Infrastructure Workforce dated March 19, 2020, the SERVPRO professional service providers are designated as “essential critical infrastructure workers” under the following provisions:

    • Workers such as plumbers, electricians, exterminators, and other services providers who provide services that are necessary to maintain the safety, sanitation, and essential operation of residences;

    • Workers to ensure continuity of building functions;

    • Workers who support hazardous materials response and cleanup; and

    • Workers supporting the operation and maintenance of facilities.

    As providers of essential services, the SERVPRO franchise network is prepared to address the most pressing disaster restoration, cleanup, and disinfection issues facing our customers, whether it involves emergency mitigation and recovery, or cleaning and disinfecting homes, schools, healthcare and quarantine facilities, public institutions, and businesses.

    SERVPRO is Here to Help during this time of need

    This is a reminder to our customers in Riverside and surrounding counties that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

    Specialized Training

    We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

    The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

    Specialized Products

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

    We are Here to Assist First Responders

    Our service is free to First Responders!  We have protocols in place and we are here to assist them in any way we can.  We are offering to disinfect ambulances and firetrucks as well as anything else.  

    If you have questions or concerns regarding our Proactive Cleaning, don't hesitate to call us.  We can address your concerns.  

    If your home or business needs deep cleaning services, call the experts today – SERVPRO of West Riverside City 951-351-8033.

    Commercial Restoration Company in Riverside City

    3/30/2020 (Permalink)

    Round globe of little green & blue circles & letters IICRC, "Institute of Inspection Cleaning & Restoration certification Our staff is trained in property damage restoration. From initial and ongoing training at SERVPRO Corporate Training Facility to IICRC certification.

    Damages to your business from water, fire, smoke or mold can mean lost revenue and potentially, lost customers. As many as 50% of businesses close down following a disaster, according to the latest research. To minimize business interruptions and downtime when disaster strikes, will require the assistance of a professional company who knows what to do and is "Ready for whatever happens." 

    When you are searching for such a restoration company, know that SERVPRO is a national brand that you can trust to get the job done right the first time.  

    Call SERVPRO of West Riverside City at (951) 351-8033 for your commercial building needs.

    Follow us and stay connected on facebook

    Who needs additional stress in an emergency situation?  It’s normal for the business owner to be anxious and confused during the initial aftermath of a disaster. Companies you may never have heard of show up immediately to take advantage of the crisis.

    SERVPRO of West Riverside City is the right restoration company to lessen the stress, help you make sound, calculated decisions that insure that your facility is mitigated properly. SERVPRO will stay there with you every step of the way and make calls to your agent and adjuster while you are there to gather and convey the necessary information.  

    SERVPRO of West Riverside City has the answers to most pertinent questions you need to know: 

    • Are we licensed?
    • Do we hold IICRC certifications?
    • Do we guarantee our work?
    • What type of equipment will we be using in your building?
    • Who manages the crew on-site?
    • How and when is payment due?
    • Do we have liability insurance?

    Here are the answers to those questions: 

    SERVPRO is licensed, IICRC certified and we guarantee the work done on your property. We use SERVPRO branded equipment, all jobs are managed by a crew leader and we carry the appropriate insurance coverage. When it comes to payment we work directly with your insurance company. If you are a self pay, we give you the estimate upfront and keep you informed when the project will be completed and when payment is due.

    Visit our website for more information regarding our training and certification. 

    IICRC Training and Certification

    The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

    Cleaning your Riverside Home for Spring, What you Might have Missed

    3/25/2020 (Permalink)

    Spring is just around the corner. Traditionally, people feel the need to deep-clean their homes once they feel the warm air arrive and can open their windows to welcome the new season. There are many areas in your home that you will want to clean once you begin tackling this spring-time chore. Here are a few tips to help you get started that you may not have considered.

    Wash Your Curtains and Drapes

    When you start your spring cleaning, one of the first things you should do is clean your window coverings. This includes blinds, shutters, curtains or drapes. This should be done early on in the process as dirt and dust from the coverings can fall to the floor below, so you don't want to clean your floor before the drapes.

    Test Your Smoke Detectors

    Another step that should be included in spring cleaning is testing your smoke detectors. Most detectors have a test button on them that allows you to ensure they are working. If they don't work, you probably just need to replace the batteries.

    Replace Water and Air Filters

    As part of your spring-cleaning checklist, be sure to replace water filters and air filters. Filters catch debris from water and air. When they get full, they cannot filter as effectively as they should. The filters should be routinely replaced to ensure that they can work efficiently.

    Clean Your Dryer Vent

    Your dryer vent can easily become filled with lint and debris. Clean the dryer vent to help improve drying time and energy efficiency and also to prevent a fire. The vent inside your dryer should be cleaned with each load, but in the spring, you should check your exterior vent as well, making sure there is nothing accumulating in the tubing from the dryer to the outside.

    Clean Your Grill

    Once it begins to get warmer, people start thinking about cooking and eating outside. Now is the perfect time inspect your grill, refill your tanks if it is a gas grill, and clean all the cooking surfaces so it is ready to use when you want to make delicious meals.

    Check Your Windows and Doors For Leaks

    As you spring clean, take the time to check your windows and doors for leaks or air drafts. If you feel outdoor air seeping in, the seals may need to be replaced.

    Check Your Plumbing for Leaks

    Lastly, take the time to check your plumbing for leaks. Look for leaks under your sinks and for leaking faucets. If you notice any leaks, call in a plumber to make the needed repairs.

    Are you looking to get your home clean for spring but lack the time to do it all yourself? Here at SERVPRO of West Riverside City, we can help you with some of your cleaning needs. We offer many services including fire and water clean-up services, mold remediation, and routine house cleaning, including duct cleaning and carpet cleaning. Give us a call at 951-351-8033 so we can get started today.

    How to Prevent Wind Damage to Your Riverside Property

    3/23/2020 (Permalink)

    blue skies with 3 palm springs blowing in one direction Riverside is known for strong winds, don't hesitate to contact SERVPRO of West Riverside City. We offer free inspections!

    There are many areas of the United States that have experienced heavy winds and storms this season and the strong powerful winds can cause significant damage to your home.  Wind damage can cause a range of destruction to your property from broken windows and fallen tree branches to more severe damage to the roof, garage, or car.  It can happen to your home directly from the strong wind or indirectly from the wind blowing debris into your house. 

    Wind Damage from Different Types of Storms

    Thunderstorms are the most common source of wind and storm damage but winds from hurricanes or tornadoes are stronger and can cause more severe damage.  It can produce many types of damaging weather such as lightning, hail, tornadoes, straight-line winds, flooding and more. Thunderstorms are responsible for over half of all wind damage cases in the U.S. but the storm damage repair may be more costly for hurricane or tornado wind damage.  Billions of dollars are spent on wind damage repair and storm damage restoration each year; understanding the nature of wind damage can help you limit the amount of damage to your property and save on restoration and repair costs. 

    It is important to know when a storm is approaching your area and what type of storm it is so you know the potential and level of damage to expect.   These wind damage facts will help you better understand the potential for wind damage and how to prevent it.  Here are some steps you can take to minimize the risk of damage to your home when severe weather strikes.

    Preventing Wind and Storm Damage

    Most wind damage is caused by flying debris either from plants or other structures and objects that are not secured.  If a storm is approaching your area, make sure any potential debris around your home such as patio furniture, toys, garbage cans, and other objects are either secured or brought inside.  Your doors and windows should also be secured to help minimize the potential storm damage to the home.

    Roof damage can be reduced during the construction phase when the roof deck and the shingles or membrane is applied over the decking. A well-designed roofing system will firmly anchor the trusses and decking to the walls and foundation to keep the entire roof from lifting off the building in a strong wind. Roofing material must be properly fastened to the deck. Weakly connected shingles will lift easily from the deck.

    Siding damage can be reduced at the construction phase as well. Properly fastened siding is less likely to lift off a structure in strong wind. Building codes will likely direct the minimum standards for connections. You, your architect, or your contractor may decide to exceed these minimums for a stronger and more storm resistant structure.

     Falling trees and tree limbs are another significant type of damage to structures in a windstorm. Tree maintenance to remove dead limbs or identify and remove weakened trees will reduce the likelihood of the structure being damaged.

    Mitigating Damage after a Storm

    Close any openings made in the structure by the wind. Roof openings and broken windows are the most common problem. Keep a roll of plastic sheeting that can be quickly cut to size and nailed over the opening.

    Keep your personal safety in mind and attempt such a closure yourself only if it can be done with little or no risk. Your insurance policy will likely cover the cost of emergency close up. Contact your agent or claims center to report the damage and seek advice on how to proceed.

    Falling trees and tree limbs can open a structure with sudden violence. A tree on a structure is a very serious personal and structural safety issue. A tree may look as if it will not shift position. But it can shift and cause serious injury to the unwary. A fallen tree may also mask other very serious safety issues, such as downed electrical wires. The wires may still be live and the tree itself energized. Contact your agent or claims center to report the damage and seek advice on how to proceed.

    If your home or business sustains wind damage during a storm, it is important to contact a storm damage restoration professional as soon as the storm is over to help limit and repair the damage.  SERVPRO of West Riverside City can respond immediately to storm and flooding conditions. Our quick response will help prevent secondary damage and help reduce restoration costs.

    Visit our website for more information regarding our services and why it is important to select a qualified services to assist with your damaged property.  It is for your safety and that of your family.  We make it our goal to help our neighbors!

    Have Storm or Flood Damage?

    Call Us Today (951) 351-8033

    The Truth About Mold in your Riverside Commercial Property

    3/16/2020 (Permalink)

    red and orange fire background on one half, green background with water drops on other half, green vehicles & contact info Let SERVPRO of West Riverside City handle the mold issues in your commercial building! Call us 951-351-8033

    Many people equate mold with gross, fuzzy, green stuff found on old and expired food.

    While this is very common; it is certainly not the only type of mold that may cause health effects for anyone encountering it. Mold can grow almost anywhere and on any surface where there is moisture and oxygen present.

    Unfortunately, the interior of your commercial building is no exception. Mold can come fast and furious with little to no warning signs and may pose an array of health effects. 

    At the end of the day mold and human contact simply doesn’t mix and by following a few simple steps you can lower the risk of your building being at risk of a mold infestation.

    • Stay Attentive – Mold is often not visible to the human eye. It is best to have a plan in place to regularly inspect your building. Places that contain high moisture levels are at the greatest risk. Musty smells, mold marks on carpeting, and fuzzy wall-stains are all signs that mold may be present and certainly worth noting when inspecting.
    • Plumbing – Plumbing issues are at the root of almost all mold scenarios. Things like roof leaks, pipe leaks, unsealed windows and door frames should be repaired by professionals immediately.
    • Moisture Levels – Mold loves moisture. It is best to have dehumidifiers and fans at all places necessary to reduce these moisture levels and cut out what mold needs most to grow!
    • Ventilation Systems – HVAC systems are the hardest parts of a building to keep mold-free. This is also one of the most important parts to keep mold-free because this is how air is spread throughout a building. If these vents contain moldy air, moldy air will surely be ventilated throughout, causing many more problems then what was originally there.
    • Call a Professional – If you suspect mold but can’t seem to pinpoint the source or are not sure how to remediate it, we highly suggest you contact a professional to inspect your commercial building. These professionals should have certain IICRC certifications and should take care of the issue right away.  SERVPRO will have your business back to operating as healthy as before!

    The highly trained mold remediation specialists at SERVPRO of West Riverside City pride themselves on responding FAST to stop the spread of any commercial mold and prevent any further damage. Using the latest mold remediation equipment and practices we are fully equipped to take on any problem your business may have.

    Click to learn more about Mold Remediation and Restoration.

    We are Cleaning Experts

    3/16/2020 (Permalink)

    gray virus cells floating with red back ground with letters "SERVPRO Here to Help?" in orange. Call us 951-351-8033. We hope all Riverside residence remain safe, follow guidelines as expressed by City & Gov organizations!

    SERVPRO of West Riverside City is Here to Help during this time of need.

    During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

    Specialized Training

    We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

    The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

    Specialized Products

    The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

    Call Today for a Proactive Cleaning

    If your home or business needs deep cleaning services, call the experts today – SERVPRO of West Riverside City, 951-351-8033

    Is Spring the Best Time to Clean Your Riverside Home?

    3/11/2020 (Permalink)

    white background with red vacuum, gray bucket, green/yellow sponge, spray bottle, brown sweeper,  brown broom, green dust pa Call SERVPRO of West Riverside City for your Spring Cleaning needs. We can handle the deep cleaning for you! 951-351-8033

    Spring seems to be the perfect time of year for deep cleaning your home due to the change in seasons. The weather is perfect for opening windows and letting the fresh air flow through your home.

    The truth of the matter is that spring cleaning could be the most boring task or could be the easiest.  It all depends on how you arrange tasks and the actions you take every day in order to have a clean and a cozy home.  Every Riverside new home or older home has its own unique characteristics and needs.  There are a few basics that anyone can fall back on when it comes to spring cleaning.

    Kitchens, bathrooms, bedrooms, living areas, washing, replacing, dusting, sorting…not sure where to start? Don’t feel overwhelmed, here are a few handy tips that can be used as a checklist to make your spring cleaning easier. We also recommend you have all cleaning products beforehand so you won’t be tempted to put it off.


    We recommend you start by cleaning something that needs to be shined, this task will be more appealing as you will see the results immediately.

    • Clean inside and outside of the refrigerator.  Take the opportunity to throw out expired food products since you will be emptying the shelves to clean them.
    • Clean stove and oven and wipe down microwave.
    • Wipe down shelves in cupboards and inside drawers.
    • Clean garbage disposal blades by grinding ice and freshen it with baking soda and/or citrus rinds.
    • Clean or replace your range hood filters.
    • Sweep and mop floors with a nice clean fragrance…You're done!


    This task could be one you would rather leave for last, but think of entering a fresh, clean bathroom. 

    • Wipe down shower and tub and re-caulk if your caulking has cracks or is moldy.
    • Clean toilet, counter tops, and mirrors.
    • Sweep and mop the floor.
    • Wipe down shelves in cupboards and inside drawers.
    • Clean/wash bath mats, shower curtain, rugs, etc.


    In case you have many bedrooms you can take one per day.

    • Wash all bedding including your mattress cover
    • Wash pillows (or replace if needed it)
    • Rotate and flip mattress
    • Organize and clean out closet (take the opportunity to collect clothing you no longer wear.  Place them in a bag and keep it somewhere you'll remember to take to a donation center).

    Living Areas

    These areas (living room, family room, loft, game room, dining room) are the most used, so we recommend you leave these for last so you can clean and organize them properly.

    • Vacuum/sweep and mop floor.
    • Polish furniture.
    • Dust electronics/media centers other.
    • Organize DVDs, remote controls, magazines, etc.
    • Clean sofas and pillows.

    Throughout the House

    This task can be done one per day and depending on the amount of work needed.

    • Dust furniture surfaces and ceiling fans.
    • Vacuum, wash or dry clean all carpets, rugs, and draperies.
    • Wipe down walls, baseboards, and light switches.
    • Wash windows (inside and out) and windowsills.
    • Wipe down blinds.
    • Change air filters.
    • Apply a light coat of wax to wood cabinets and furniture.

    Seasonal Maintenance:

    The following tasks are more for maintenance but essential.  Completing these tasks will reflect a well maintained home and will contribute to the safety of your family.

    • Test all smoke detectors (this should be done monthly).
    • Check caulking and weather stripping around windows and doors, inside and out.
    • Check for cracks on the exterior of your home and seal them up with proper caulking.
    • Clean sliding door track and apply silicone lubricant if necessary.
    • Oil moving parts of garage door.
    • Visually inspect roof for broken shingles and clean rain gutters.
    • Check your attic for evidence of roof leaks, and ensure your attic soffit vents are not blocked with insulation.
    • Pressure wash soffits, walkways, and roofing to rid of mildew.

    Contact us SERVPRO for your cleaning needs.  SERVPRO has the expertise to provide deep cleaning service, more than your basic house cleaning. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean, and comfortable living environment for you and your family.

    You know SERVPRO as a leader in Fire and Water Cleanup and Restoration, our staff is equipped with the knowledge to restore your property. If you would like to schedule service for your home or business, please call today! SERVPRO of West Riverside City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. 

    Don’t wait, be ready to enjoy your fresh, clean home by organizing the activities during the coming months with this useful checklist or by contacting us, don’t rush for spring or summer time we are here to give you a hand!

    Homeowner’s and Renter’s Guide to Mold Cleanup After Disasters

    3/4/2020 (Permalink)

    Cleaning up after a flood can pose health risks. You and your family should wait to re-enter your home until professionals tell you it is safe, with no structural, electrical or other hazards.

    Before you start cleanup activities, contact your insurance company and take pictures of the home and your belongings. Remember – drying your home and removing water-damaged items is your most important step for preventing mold damage.

    Is There a Problem?

    Was your home flooded? If so, and you were not able to dry your home (including furniture and other items) within 24-48 hours, you should assume you have mold growth. You need to completely dry everything, clean up the mold, and make sure you don’t still have a moisture problem.

    You may see or smell mold on clothing, drywall, furniture, cardboard boxes, or books, but it may also be hidden under or behind items like carpet, cushions, or walls.

    Mold Basics:

    Flood water may have carried sewage or chemicals into your home. This could expose you or your family to viruses, bacteria, disease carriers (such as mosquitoes), and parasites, as well as mold. To learn more about cleaning and disinfection go to: www.cdc.gov/healthywater/emergency/flood/standing.html.

    You can protect yourself and your family from mold exposure by following these steps.

    Before You Enter Any Moldy Site:

  • Protect yourself and loved ones against hazards. People with breathing problems like asthma or who have weakened immune systems should stay away from moldy sites. Children should not take part in disaster cleanup work. Check for loose power lines or gas leaks. Make sure the electricity and gas are turned off. Look for sagging ceilings or floors or other structural problems. Watch out for wet, muddy, or slippery floors.
  • Protect your mouth and nose against breathing in mold: wear at least an N-95 respirator. If you plan to spend a lot of time removing moldy belongings or doing work like ripping out moldy drywall, wear a half-face or full-face respirator. Basic information on using it is in OSHA’s general respiratory protection guidance.
  • Protect your skin. Wear protective gloves (non-latex, vinyl, nitrile, or rubber). Do not touch mold or moldy items with bare hands.
  • Protect your eyes. Wear goggles that provide complete eye protection. Choose goggles designed to keep out dust and small particles. Safety glasses or goggles that have open vent holes will not protect you against dust and small particles.
  • After You Leave a Mold Site:

  • Protect yourself and loved ones. Shower and change your clothes.  This will help you avoid carrying mold and other hazards back to your current living quarters.
  • Should I Do This Myself?

    This job may be too difficult or dangerous for you. It may be best to get help from experienced and qualified professionals if you can.  Hire a mold inspection or remediation professional affiliated  with or certified by the National Environmental Health Association (NEHA), the American Industrial Hygiene Association (AIHA), the Institute of Inspection, Cleaning and Restoration Certification (IICRC), or American Council for Accredited Certification (ACAC) to inspect, repair, and restore the damaged parts of your home. Your state also may regulate mold remediation.

    Sampling for mold is not usually recommended. Understanding the results can be difficult, and no matter what kind of mold is in your home, you need to clean it up and fix the moisture problem.

    If I Must Do This Myself, How Can I Do It Safely?

    Follow these steps:

  • Put on the personal protective equipment described above to protect your eyes, nose, mouth, and skin.
  • Remove standing water and wet materials. Use a wet vacuum to remove water from floors, carpets, and hard surfaces. Dry your home and everything in it as quickly as you can – within 24 to 48 hours if you can.
  • Open all doors and windows when you are working and leave as many open as is safe when you leave.
  • Open inside doors, especially closets and interior rooms, to let air flow to all areas. Take doors off their hinges if you need to.
  • Open kitchen cabinets and bathroom vanity doors; remove drawers, wipe them clean, and stack them to dry.
  • Open the attic access to let air flow to the attic. Before you open the attic door, make sure nothing will fall on you.
  • When electricity is safe to use, use fans and dehumidifiers to remove moisture. Do not use fans if mold has already started to grow, because the fans may spread the mold.
  • Clean with water and a detergent. Remove all mold you can see. Dry right away.
  • If you use cleaning products, do not mix cleaning products together. DO NOT mix bleach and ammonia because it can create toxic vapors.
  • Painting or caulking over mold will not prevent mold from growing. Fix the water problem completely and clean up all the mold before you paint or caulk.
  • Throw away items that can’t be cleaned and dried. Throw away anything that was wet with flood water and can’t be cleaned and dried completely within 24 to 48 hours. If you have precious items that you want to preserve, follow these guidelines from the Smithsonian Institute:
  •  www.si.edu/mci/english/learn_more/taking_care/mnm.htmlExternal.

    Safe Wildfire Smoke Damage & Ash Cleanup in Riverside City

    3/2/2020 (Permalink)

    It’s important for consumers to be aware of the many dangerous health effects caused by returning to smoke-salvageable and smoke-damaged buildings.

    It’s imperative that fire and smoke odor cleanup be performed correctly and safely to stave off any ill health effects and permanent property damage.

    Follow These Steps from our friends at IICRC:

    To help home and business owners returning to fire and smoke damaged properties, the IICRC offers the following tips:

    • Safety is most important. Wear an N-95 ANSI-approved dust mask (like a painter’s mask) and work gloves during cleanup.
    • Ventilate the home. Place a box fan in an open window to draw smoke-odor laden air and char out of the building.
    • Replace ventilation filters as soon as possible, then run the ventilation system to filter-out smoke-related particles.
    • Clean the exterior of the building of fire-damaged debris, smoke and char particles. Exterior cleaning includes washing off the building, sidewalks, driveways and decks with detergent and fresh water scrubbing followed by rinsing.
    • Clean the interior by dry HEPA (High Efficiency Particulate Air), vacuuming the ceiling, upper and lower walls and then flooring. In some situations, detergent wet cleaning must be applied to remove a smoke film which impacts and absorbs onto surfaces.
    • Vacuum contents and upholstery. Make sure your house or building vacuum is HEPA rated, otherwise, you risk blowing smoke and soot into the air. Draperies, clothing and machine-washable items such as towels may be dry cleaned or laundered.
    • Unless the upholstery manufacturer says otherwise, use a mild alkaline cleaner to neutralize acid in smoke, soot, char and ash.
    • When smoke and soot damage and residue is moderate or heavy, or you cannot complete smoke and soot odor removal on your own, consider hiring a professional who is certified in fire and smoke damage restoration to cleanup and restore your home or business and belongings. To find a trained and certified professional in your area, visit the IICRC website at www.IICRC.org and select “Locate a Certified Pro.”
    • Check with your insurance provider to determine if smoke damage from outdoor sources is covered under your policy. Insurance companies can often provide a list of credible restoration companies from which property owners can choose.
    • If the fire has warped or distorted the structure, consult a general contractor who can also be found in the IICRC list of approved restorers.

    When hiring a fire and smoke removal professional in your area, make sure that the technician is a certified Fire and Smoke Restoration Technician (FSRT) to ensure they are educated on the latest techniques for proper remediation. In some cases, a mold remediator may also be necessary as the volume of water used to combat fires can result in an abundance of standing water within a property, leading to mold growth.

    To find certified restorers in your area or to confirm the certification of any company that has contacted you, call the IICRC at 1-844-464-4272 or visit www.IICRC.org and select “Locate a Certified Pro.”

    Preparing Your Riverside Home to Transition from Winter to Spring

    2/26/2020 (Permalink)

    Green SERVPRO van in front of a hill of orange poppies, blue skies Is your Riverside property prepared for spring? Call us at 951-351-8033!

    There’s the feeling of spring in the air in West Riverside City.

    There are birds in the yard, and in Southern California wild flowers have made their appearance. Spring is just around the corner! And we know you are ready for it. Is your home? Here are a few things to think about when it comes to the transition from cold winter weather to the warmth and sunshine of spring.

    First on your list should be your gutters. They can be full of dead leaves, small branches, and even dirt from the rough weather. Get those gutters cleaned out right away so the spring showers don’t cause mold problems and water damage to interior walls, because that can be a big issue. Make sure the downspouts are directing water the right way, as well. Tough West Riverside winter weather could have caused them to change position.

    How’s your roof faring? Keep an eye on it to see if any leaks have started due to storm damage over the past few weeks and months. Take a look at any vents to see if vegetation or mold has take hold, obstructing air flow.

    The filters in your HVAC unit likely need to be changed, and you will want to clean out ducts, vents, and the system itself. Duct work can be hard to check, so you may need to contact West Riverside professionals to come out and help.

    Your windows have taken a beating, so you will want to inspect them for storm and water damage. Cracks, damaged weather stripping, improper fit; all these issues can cause problems down the road. Now is a great time to get them professionally cleaned and let that warmth and sunshine in!

    You can check your hoses and sprinkler systems at this time and replace anything damaged by all the storms and the water from rain. Fertilize the lawn and garden!  

    While you are inspecting your home, if you notice any severe storm damage, take pictures for insurance purposes, in case you need to file a claim.

    And don’t forget to call us here at SERVPRO of West Riverside City for all your repairs and clean-up needs! We specialize in water and storm damage, fire damage, and mold prevention. You can contact us by phone at (951) 351 8033, or visit us on our website: SERVPRO West Riverside City

    Filing a Water Damage Claim for your Riverside Home in 5 Easy Steps

    2/24/2020 (Permalink)

    white water heater, with a water puddle on concrete floor. Leaking water heaters that are not caught immediately always create problems for the homeowners. Call us right away so we can begin restoration.

    There are unique aspects to every type of insurance claim.

    When dealing with water damage, there is an urgent need to dry out your home before mold becomes a problem. Follow these steps to get the claims process moving as soon as possible:

    1. Notify the Insurance Company

    Once the flow of water from the pipe burst stops, contact your insurer. Do this immediately, even if it is 2 a.m. on Sunday. Leave a voice mail if nobody answers.  Explain your problem and ask the agent about your coverage. Ask for instructions, then write them down and confirm that you understand them. Request the preferred vendor list so that you can select water damage recovery experts in the Riverside area.

    2. Follow the Agent’s Instructions

    Instructions may involve filling out an insurance claim and preparing for a visit by the adjuster. It is essential to complete these tasks as quickly as possible. If the agent authorized you to contact a cleanup company, do so quickly. Cleanup needs to start as soon as possible.

    3. Take Photographs of the Flood Damage

    Now is the time to take photos to show what was affected. The adjuster needs to see the original damage. A smartphone is a terrific tool for documenting any issues.

    4. Begin the Recovery Process. Make sure that the damaged area is safe to enter. It may be necessary to turn off the power. Next, you should proceed to remove everything you plan to keep. Store undamaged items in a dry area. Send the damaged items out for restoration.

    5. Give the Adjuster a Tour of the Damage

    Provide the adjuster with your pictures and the information requested by the agent. If all the information is available, this should go smoothly.

    Once your insurance claim approval is complete and the local water damage recovery experts are on the job, your home will be on the fast track to restoration.

    The first 24 hours following a water loss is the most important in

    preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO  West Riverside will be on-site to help ensure a water damage is handled by completing the following steps.


    SERVPRO of West Riverside will inspect affected areas to determine the extent of water damage

    and will review the inspection with you to answer any questions before beginning any work.

    Emergency Services

    SERVPRO of West Riverside will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.


    To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO West Riverside will monitor the drying process. The updates will be consistently communicated to you.

    Restoration Services

    SERVPRO of West Riverside will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the job site will be conducted with you to help ensure the property was returned to preloss condition.

    Emergency Water Damage Tips

    Shut off the water source if possible or contact a qualified party to stop the water source. Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock. Remove as much excess water as possible by mopping and blotting. Place aluminum foil or wood blocks of furniture legs and wet carpeting. Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards. Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

    Don’t turn on ceiling fixtures if the ceiling is wet or enters rooms where ceilings are sagging from retained water.

    For more information on

    recovering from water damage,

    contact your local SERVPRO

    West Riverside City 951-351-8033.

    Staying Safe When Chemical Agents are Used for Commercial Property Water Restoration

    2/19/2020 (Permalink)

    5 jugs of various cleaning products with SERVPRO labels sitting on a metal shelf. If our technicians do plan to introduce any kind of chemical element to the restoration process, you will be fully informed.

    Chemical Agents and Commercial Water Removal

    The consequences of water damage can be huge, particularly for small businesses. Ultimately, every day that you can’t operate represents lost profits. This is why a fast and efficient restoration service is essential. At SERVPRO, we have a broad range of techniques that we can use to dry, clean, and repair your property quickly. In some instances, this does involve the use of strong chemicals.

    They might be cleaning products, chemical agents, or water treatments. If our technicians do plan to introduce any kind of chemical element to the restoration process, you will be fully informed. Do be aware, however, that your employees will not be allowed to access the affected area during this time. Commercial water removal in  Riverside is a complex process, and it requires your full cooperation.

    This simple guide to the most commonly used restoration chemicals will give you some information so that you can keep your workers safe.

    Antimicrobial Agents 

    This describes any chemical that is used to prevent the spread of microorganisms in water or on moist, damp materials. We will use these agents if we believe that black or gray liquid has entered the building, as it can be toxic.


    Our disinfectant products are not too dissimilar from the ones that your cleaners may use, but they are substantially stronger. They are able to kill 99% of all the organisms that they encounter, and they leave surfaces close to sterile. We may use formaldehyde, alcohol, or chlorine based products.


    The job of a sanitizer is to lower the number of microbes to a level that has been considered safe for ‘public use.’ Usually, sanitizing chemicals are combined with other cleaning agents, because they are not powerful enough to eradicate all organisms on their own. If bacteria remains and only sanitizer is used, there is a chance of it returning and we won’t take it.


    Sterilant is very effective because it eradicates fungi spores as well. This prevents the spread of mold in areas that have been affected by water damage. The downside to these chemicals is that they can’t be applied to every surface. Some materials will become damaged if brought into contact with sterilant, so we’re very careful about how we use them.

    Cooperation And Collaboration Will Keep You Safe 

    We’ll keep you in the loop at all times and explain what is happening throughout the restoration process. In exchange, we expect you to listen to our recommendations and vacate areas containing strong chemicals when advised. This is for your safety. You must inform all employees as to which spaces they can and cannot use during the repairs.

    Don’t forget that SERVPRO of West Riverside City is a local business. We are based in your area, so you can access our services at any time. We have access to state of the art drying equipment, and we can restore severely damaged items. Call us 24/7 at (951)351-8033.

    Riverside Area's Premier Option for Professional Water Removal Services

    2/17/2020 (Permalink)

    tile floor showing large water puddle below white kitchen cabinets Is this something your seeing after heavy rains? Call SERVPRO of West Riverside City 951-351-8033.

    Take No Chances, Call in SERVPRO for Water Damage Cleanup and Restoration

    Having a flood of any type occur on your property can leave behind overwhelming amounts of damage. Everything in your home that comes into contact with water requires special handling that you may need help with for cleanup.

    Water removal services are key to restoring your Riverside area property after leaks or flooding; they often help eliminate a variety of secondary damages that develop over time. You might not understand it, but ignoring it is totally out of the question. Do yourself a favor, locate a qualified restoration company to help get things under control.

    Small floods with less than 2-inches of water in any location of your home often have a pretty basic solution. SERVPRO technicians enter your home, assess the damages, and explain their services. If their tests show that the water does not contain contaminants of any kind, they bring in a variety of portable extraction equipment and remove water from your home safely. More or less a straight forward job that may or may not lead to repairs, painting, or general construction work in your home. Drying out all wetted materials is crucial to controlling any need for replacement.

    Large area floods often bring dirt and muck along for the ride, leaving large amounts of unknown waste throughout your home. These types of flooding incidents may not allow such an easy, simple solution. SERVPRO technicians run into more contaminants, biohazards, and safety issues with this kind of flood. Safe and secure services with specifically trained personnel accomplish the task. However, once they have taken care of the contamination, the restoration continues just like any smaller job would.

    The amount and type of water exposure you experience in your home have a severe impact on the results you receive. However, SERVPRO technicians have years of experience performing water removal services, obtain IICRC industry certifications, and have access to the equipment and resources necessary to handle any size job that occurs on your property.

    SERVPRO Technicians are on Call to Remediate Water Damage on Your Property

    While having water damage in your home is bad enough, the effects of water damage on your living environment should be more concerning. Several types of microorganisms spread throughout your home over time. Given the right conditions, these organisms pose a severe health concern, especially after making their way into your ventilation system, carpeting, and the indoor living environment.  

     Locating a company, like SERVPRO, in your area can give you access to air duct, carpet cleaning, and water damage services that make handling areas of vital importance easier. It is important to keep your living environment free of contaminants, ensuring that everyone in your family enjoys the best indoor environment quality possible. 

    Waterproofing is serious business, providing you with a way to keep the structure of your home intact while also maintaining a healthy living environment. SERVPRO can help you perform waterproofing services on your home and be there to provide you with emergency plumbing, water extraction, carpet cleaning, and a way to locate hidden moisture in your home. 

    SERVPRO makes every effort to provide 24-hour emergency services to all customers. With an array of advanced equipment, expertise, and other resources available, there is not much they cannot do. For those specialty items like electronics, we have contacts within the industry to provide you with restoration services that exceed your expectations. 

     With the sheer amount of situations involving water damage and natural disasters on the rise, water related cases soar throughout the area. It is becoming more and more meaningful for homeowners to locate a quality restoration company near them to reduce problems involved in water incidents. 

    We want to be the partner in home protection that you can count on to help during an emergency, someone you trust to protect the environment that you and your family call home. Our technicians care about your situation and provide you with the attention you deserve.  

    SERVPRO of West Riverside City can respond to your call for help, anytime, day or night. With 24-hour emergency services and expertly trained technicians, you could not receive a more qualified solution. (951)-351-8033. We stand ready, willing, and able to help!

    If an Appliance Leaks in Your Riverside Home You Need to Call Our Experts

    2/12/2020 (Permalink)

    letters in green spelling out, "Contact Us". Call SERVPRO of West Riverside City for effective and rapid water removal services at (951) 351-8033.

    Get Quick Water Removal Services For Your Riverside Residence After An Appliance Leak.

    Coming home to find that your living area is soaked with water from a leaking appliance like a washing machine, water heater, or air conditioner is irritating. Such leaks can ruin your house and its contents. Water can damage porous materials like carpets, insulation, and wood by warping or shrinking them. When a leak happens, you need to find its source and stop it.

    You also need to remove the water and fix the damage in an expedited manner to prevent further destruction to your hardwood floors, walls, carpets, and other items. With water intrusion, the best way to minimize damage is to hire professionals who provide water removal services in Riverside. The minute you notice that there is water in areas it should not be, you can contact SERVPRO franchise professionals to help you with the cleanup process. Our Water Damage Restoration Technicians (WRT) can remove the water quickly and dry the affected areas thoroughly.

    There are different categories of water damage, and we classify them according to severity. The severity varies from clean to gray to black. A big concern with appliance leaks is that the soaps and detergents you use daily contain chemicals that can diminish the quality of your flooring if they sit too long on it or if you do not clean them up properly. Clean water becomes gray water and gray water turns into black water the longer it remains on a surface.

    If the leak was significant and water spread to different rooms of the house, our crew can use powerful pumps to extract the water. Our extractors have three major components: a heater, pump, and vacuum. These three components remain in use when cleaning carpeting and upholstery. It's also crucial to identify all the moisture and remove it. Our SERVPRO crews have advanced moisture detection tools that can identify water pockets. 

    Our experts can use dehumidifiers and air movers to remove the moisture that could be on the floors, walls, ceilings of your house effectively to prevent wood rot and stifle the possibility of mold infestation. Our intention in every water removal job is to return a house to the condition it was in before the leak.

    Prompt Water Cleanup In Your Riverside Home Can Prevent Further Structural Damage

    You can feel the effect of water damage in your home within minutes when the water loss incident is caused by malfunctioning appliances, or an overflowing sink. The damage to the structure of the building or your belongings can be significant and needs prompt attention.

    Water can wreak more havoc the longer it goes without proper cleanup. The remediation specialists at SERVPRO understand a good deal of water damage situations and provide effective water cleanup services for Riverside homes. Time is a critical element in preventing permanent water damage to homes and their contents.

    If water pools on wooden flooring for an extended period, it can warp, cup, or buckle. Our technicians can dry your hardwood floors to prevent buckling, warping, or cupping from becoming permanent. Drying hardwood floors soon prevents secondary damage. Our crews position air movers to apply airflow underneath and on top of wood flooring. We use moisture meters to check the moisture content of the wood floors. If the moisture content is below 16%, we increase air temperature to expedite the evaporation process. If the floor finish delays evaporation, we can remove it or use a pin roller to perforate it so that moisture can escape.

    If water has pooled on your carpeted floor, our SERVPRO crew can use water damage mitigation and drying systems that can dry the carpet and pad without having to remove the pad. We call this method in-place drying, and it involves extracting water from the carpet thoroughly and using air movers and dehumidifiers than usual. In-place drying is only suitable if a carpet has not been exposed to water for over 72 hours. It offers the benefit of minimal disruption and less damage to the carpet since it is unnecessary to reinstall the carpet or cut seams.

    If the walls of your home are wet, we can dry them using the appropriate technique. Materials that impede evaporation of moisture from walls can slow down the drying process. Our technicians can remove such materials to speed up the process.

    At the initial sign of damage in your Riverside home, you can call SERVPRO of West Riverside at (951) 351-8033 for cleanup and restoration services. We’re Faster to Any Size Disaster.

    Handling Water Removal from Ceiling or Attic in Your Riverside Home Due to Rain

    2/10/2020 (Permalink)

    Water loss can affect any section of your Riverside home.

    While most spills leave water primarily on the floor of your main rooms, some cases might touch unusual spaces such as the ceiling or attics. These mostly happen when there is a leak in a supply line, or the roof is damaged allowing rainwater into the structure. Such situations are harder to deal with, so it is better to work with a professional water restoration team.

    If your home has an attic or ceiling, look for obvious leaking signs or any water spotting. Survey the rest of the home to be sure you don’t have a problem.

    Hopefully, you have already cleared out your gutters. If not, either get up on the roof yourself to remove the leaves that can cause a build-up leading to water finding its way into your home – or hire someone to do it. This is a common cause for leaks – during heavy rain, the water has to go somewhere, and its beyond frustrating, let alone expensive, when it gets into your house.

    While you’re on the roof, if its shingled, inspect all of it to ensure none of the shingles have blown off. Given the recent wind storms we had, that’s always a possibility. If you have a chimney, make sure there are no gaps, and seal them as soon as possible if you find one.

    Don’t forget to make sure your patio drains aren’t clogged from leaves. This time of year, a lot of trees are losing their leaves. With all of the wind and rain, it’s possible the drain could get clogged.

    Oh, and hopefully you also turned off your sprinklers if they are on a timer. There are few things more wasteful than having your sprinklers operating when in the midst of a rain storm. California still faces a drought, no matter how much rain fell.

    Efficient water removal from your West Riverside  home is possible when you understand the extent of the problem. A leak in the ceiling might spill over to the rest of the house or remain confined in the ceiling with the only visible signs being bubbling and sagging sections. You can take some steps to mitigate the problem before professional restorers arrive. Look for the main water line and shut it off. You should also try to catch the dripping water by placing buckets directly under the leaks or using towels to soak it up from the floors.

    Water removal from the ceiling requires considerable expertise for thoroughness and to minimize the amount of demolition needed. Having the right equipment also helps, especially during the drying phase to extract all the moisture. Our SERVPRO team includes IICRC certified WRT, Water Restoration Technicians, and ASD, Applied Structural Drying Specialists. We punch weep-holes to release water from the ceiling and minimize the weight on the panels without necessitating major demolition.

    In case the leak is caught in time before the water permeates deeply into the panels and joists in the ceiling, it is possible to avoid demolition. However, this makes the drying process more difficult. Our SERVPRO technicians combine the use of advanced equipment and advanced skills. For example, we can make dehumidification more effective by covering the wet ceiling with a plastic barrier and venting it into a dehumidifier. We bring a wide range of moisture control equipment to the loss sites, including:


    Water damage restoration dehumidifiers are key tools for drying and restoring your environment after water damage caused by leaky plumbing or a flood. Heavy duty and rugged, these dehumidifiers quickly and efficiently extract water, dry flooring and walls, and curb harmful mold growth. 

    Air Movers 

    Air movers are designed for water removal after flooding. The powerful airflow they create is able to move air rapidly around the affected space, allowing moisture to be evaporated from under carpets and sub-flooring, behind walls, upholstery, and more.

    Moisture Meters

    This tool searches for the presence of moisture in various building materials including drywall, wood, siding, tile, insulation, and carpeting.

    To deal with water damage effectively, call SERVPRO of West Riverside City to help. You can reach us at (951) 351-8033 any time. We’re Faster To Any Size Disaster.

    Four Questions Riverside Residents have asked Regarding Water Damage Restoration

    1/29/2020 (Permalink)

    SERVPRO of West Riverside city has assisted Riverside County residents with almost every type of water damage situation imaginable.  As professionals in the water damage restoration industry, we field questions about the recovering from water damages.  Below are a few of the questions that we are asked.

    Q: Should I clean up water damage myself?

    As a business, you may expect us to say no.  The honest answer is that it depends on the situation.  If the water damage that your home or business has incurred is minimal, it may be easy to handle the job yourself.  Nevertheless, one consideration to keep in mind is how to determine the depth of the water damage.  If there is water leakage behind a wall or above a ceiling, the amount of damage that you see could be limited.  Water between walls or above the ceiling can lead to massive amounts of mold damage.

    Keep in mind, we do free service call inspections, so our Project Managers or Crew Chief are more than happy to tell you whether or not this is something they think you can handle on your own.

    Q: How long does the drying process take?

    Naturally, all homeowners wonder when their house will be back to its normal self, and the answer usually depends on the extent of the damage.

    Dry out times vary to a number of conditions.  For instance, the amount of humidity in the air has a great effect on how fast an area can dry.  As a rule of thumb, a normal-sized residence takes about 2 to 3 days to dry completely when it has sustained substantial water damage.

    Further processes include:

    1. Water Mitigation and Extraction

    First, the company needs to curtail the effects of the flood water and moisture. This involves bringing in a heavy-duty extracting machine to remove the standing water. Next, the team has to prevent mold from growing. It only takes one day for mold to start growing. Finally, the professionals need to dry out the room using dehumidifiers and powerful drying systems. It generally takes about three days to do all this. The team needs to ensure the room is free of water damage before continuing on to the tear out stage.

    The IICRC further separates water intrusion into four classifications:

    • Class 1: Where a minimal amount of water has flowed onto materials that are predominately low porosity. This class of water damage requires limited mitigation and little moisture is left after the bulk of the water is removed, leaving a minimal amount of evaporation needed to finish drying. Examples would be a burst hot water tank on a sealed concrete floor or an overflowed toilet on a tile floor.
    • Class 2: Where there is a significant amount of water discharged and the exposed materials are medium to high porosity. There is a greater absorption of water into the materials and the water damage process is lengthened by the volume of water that needs to be removed and a lengthened drying time. Examples would be a ruptured pressurized water line inside a gypsum board wall, or a wooden floor joist system.
    • Class 3: Where a large amount of water, regardless of its category, is absorbed by highly porous materials, resulting in the highest rate of evaporation necessary to affect the water damage restoration process. Examples are a storm-forced leak, which floods a building’s interior and soaks carpeted areas, or broken water mains filling an underground parking area.
    • Class 4: Where water intrudes and is trapped by building materials and assemblies, which makes the restoration process difficult, time-consuming and expensive. Affected areas are highly porous or tightly confined and require special methods and equipment, longer drying time or substantial vapor pressure differentials. Examples would be storm water flooding of wooden, plaster, masonry or concrete enclosures or a severe sewage backup that permeates floor and wall systems.
    1. Reconstruction

    The amount of time it takes to reconstruct a room ultimately depends on how much the water affected. Professionals typically need to remove the drywall because it often absorbs moisture. Any insulation behind the wall usually also needs to be removed in case the water has compromised that. If the flooding occurred in a room with carpeting, then all of it must be taken out and replaced with something else. Depending on exactly how much damage occurred, it can take anywhere between a few days and a couple weeks to complete the work.

    Q: Do I need to leave my home during water damage restoration?

    If your residence has sustained a lot of water damage, the first concern you should have is your safety.  When major repairs are taking place, the indoor air quality suffers greatly.  Breathing in water-damaged (and often activated mold spores) air is unhealthy.  When we are commissioned to handle major repairs it is extremely likely that we’ll recommend for the client to evacuate the home.

    Q: Do I have to use the Restoration company my insurance company recommends?

    Absolutely not.  As a homeowner (or business owner) you can and should use the restoration company of your choice. 

    Do I have to use SERVPRO?  Nope, you don't have to!  But you should.  SERVPRO is an industry-leader when it comes to water damage cleanup.  We are backed by a fantastic team, excellent training, and we have all divisions in-house to help you handle your job from start to finish so you aren't dealing with various contractors.

    Do you have additional questions?  Give us a call today!

    SERVPRO of West Riverside City

    (951) 351-8033

    Explosive Growth of Manufacturing and Distribution in the Inland Empire Is Main Topic for Perfect Vision Expo Jan. 30

    1/27/2020 (Permalink)

    a flyer outlining date, time location and event information for this expo Come join SERVPRO of West Riverside at IE-Perfect Vision with Manufacturers, wholesalers, & distribution centers for enlightening information!!

    Come join SERVPRO of West Riverside City with other manufacturers, distributors, logistic companies, and importers at reRubber's huge conference facility in San Bernardino. The action starts at 10:30 with speakers, exhibitors, and networking.

    You can’t help but notice the change in the Inland Empire anytime your drive down the 60, the 215, the 10 or the 91. Huge distribution center buildings popping up like the poppies after a great rain. Semi-trucks lined up bumper to bumper filled with products moving to and from the docks, the trains, the manufacturers, and the DC’s.

    There’s another change that isn’t quite as visible, but the combination of tech advancements currently underway will revolutionize life worldwide. And the IE is right at the center of these monumental shifts in how we make things, move things, and buy things: Artificial intelligence, robotics, 3D printing, the internet of things, solar energy, electric vehicles, big data and more.

    The Perfect Vision 2020 Expo Is coming on January 30, at reRubber, LLC , 215 N Del Rosa Dr., San Bernardino 92408

    The purpose of the Expo is to bring together manufacturers, distributors, importers, DC’s and their suppliers of goods and services to get clarity on how these new technologies can help everyone in the IE grow sales and profits in the next decade. Details and tickets can be found at https://PerfectVision-IE.com

    Three highly regarded experts in their fields will keynote the expo.

    Shekhar Chandrashekhar - Smart Manufacturing Practice Lead at CMTC

    Shekhar Chandrashekhar is a leader, strategist, and innovator with a history of driving improvements that streamline operations, drive growth and increase profitability on a global scale. His advanced training in engineering management provides him with the ability to transform organizations, influence company and product positioning and drive a laser focus on priorities that support the company’s vision, goals, and positioning.

    As Smart Manufacturing Practice Lead at CMTC, Shekhar partners with a network of innovation institutes and industry 4.0 solution providers to assist manufacturers in digital transformation. He has vast expertise in IIOT, Agile, and data and information management.

    Jeffrey Amberg - Wealth Manager at Painter, Smith, and Amberg

    Jeff will speak on the subject of “An Economic Update: Current Narrative for 2020 and Beyond”

    • Can the current economic expansion last
      • Trade, Manufacturing, Energy and their impact on our future
      • Emerging technology trends that manufacturers should watch

    As a wealth manager at Painter, Smith and Amberg for the past 21 years Jeffrey has provided comprehensive financial advice and portfolio management, individually designed for his clients. His goal is to empower his clients to focus on what is most important in their lives - Faith, Family, Finances and Freedom.

    Carlos Garcia - CEO/CTO and founder, F.Y.I. Technologies, Inc.

    We live in a world where data is critical, and yet data is exposed to theft, destruction, or even piracy. Carlos will provide specific approaches for “Safeguarding Data in a High-Tech World.”

    The expo will run from 10:30 to 4:30 on January 30. Lunch is included, and is produced by E-TEAM Referral Network, a B2B networking organization.

    SERVPRO of West Riverside City will be there!

    Do you know what to do when the "Big One" hits?  We will be providing information on what to do in case we are hit with a large earthquake.  Are you prepared for an earthquake at your place of business?   Or what to do during an earthquake? 

    Visit our booth!  We will provide tips and also share information on our Emergency Response Program which is a free service to help your business prepared for any natural disaster.

    Details and tickets can be found at https://PerfectVision-IE.com

    Check Before You Burn in Riverside County

    1/20/2020 (Permalink)

    a red and orange flame to the left of the words Check Before You Burn, font in teal orange and red. The Check Before You Burn" initiative was created to reduce pollution and protect public health from the harmful emissions of wood burning.

    During late fall and early winter, the South Coast Air Quality Management District (South Coast AQMD) asks residents to participate in its "Check Before You Burn" program by not burning wood in fireplaces when unhealthful air quality is forecast. Under the program -- intended to help improve wintertime air quality --South Coast AQMD may issue mandatory no-burn alerts from November 1 through the end of February.

    No-burn alerts are issued for 24-hour periods for residential wood-burning fireplaces, backyard fire pits and wood stoves when emissions and stagnant weather conditions raise fine particulate pollution to unhealthy levels. Alerts are typically issued for the entire South Coast Air Basin, which encompasses all of Orange County and the non-desert portions of Los Angeles, Riverside and San Bernardino counties.

    Why do we need "Check Before You Burn"

    The Check Before You Burn" initiative was created to reduce pollution and protect public health from the harmful emissions of wood burning. Despite steady progress toward improved air quality, Southern California still has the worst pollution in the country. 

    Reduce Pollution Caused by Wood Burning

    Since November 1, 2011, wood burning in the South Coast Air Basin has been prohibited every year from November 1 through the end of February when no-burn alerts are issued due to forecasts of unhealthy levels

    There are plenty of wood-burning alternatives and resources to help you switch to cleaner-burning gas log sets.

    Reduce Health Risks Caused by Wood Burning

    Pollution from wood smoke contains very small particles.  These particles are the width of a human hair!  Because it’s so small, these particles can lodge deep in the lungs and cause a variety of respiratory health problems.

    Long-term exposure can lead to reduced lung function and chronic bronchitis. In some cases, prolonged exposure to this harmful substance may even lead to premature death. Short-term exposure can make existing respiratory conditions such as asthma or lung disease worse. It may also increase the risk of respiratory infections, and those with heart disease could even be at risk for heart attacks or arrhythmia. Young children and the elderly are especially vulnerable to the effects.

    How to Reduce Air Pollution from Wood Burning

    A wood-burning fireplace can cause pollution and be harmful to your lungs. But with some small changes, you can make a big difference. Here are some tips to help reduce pollution from your wood-burning fireplace:

    • Choose not to burn when air quality is already poor. Check the South Coast AQMD Air Quality Index in your local newspaper or visit www.aqmd.gov to monitor when the air quality is poor to avoid burning wood on these days. Pay close attention during wood-burning season - November to February - to ensure you are not burning wood when a mandatory no-burn alert has been issued for your area.  Save energy and reduce pollution during these months by wearing a sweater on chilly nights.
    • Reduce your need for fuel. Make your home more energy-efficient by installing ceiling insulation, and by weather stripping or caulking windows and doors. Close off unused rooms if you don’t have central heating.
    • Have your chimney professionally cleaned. Keep your chimney swept and ash area clean to improve air flow and reduce emissions. Chimneys should be professionally cleaned periodically to prevent creosote buildup and reduce the potential for chimney fires. Store wood outdoors, off the ground and with the top covered.
    • If you do burn wood, start fires with softwood kindling such as pine or fir. Always burn “seasoned” or dry wood. These woods are generally low in density, ignite easily, burn fast and hot and will heat the firebox and flue quickly. Hardwoods such as oak can take longer to ignite, but they burn slower and produce less smoke. Remember to use smaller fires in mild weather.
    • Never burn garbage and other materials. It can cause toxic smoke that can be extremely harmful to you and your neighbors.
    • Watch chimney for smoke. Properly burning fires should give off only a wisp of white steam. The darker and thicker the smoke, the more pollution the fire emits, and the more fuel it wastes.
    • Beware of overnight heating. Do not leave open fires unattended or let them burn overnight. This can lead to a back draft of smoke in your home, causing hazardous indoor air pollution. Build a small, hot fire and let it burn out completely, closing the damper when finished.
    • For heating, switch to a cleaner wood-burning alternative. An EPA-certified wood stove emits up to 70 percent less particulate emissions and uses 30 percent less fuel.
    • Replace your wood-burning fireplace with a natural-gas insert. The particle pollution from one wood stove is equivalent to that emitted by 3,000 gas furnaces producing the same amount of heat per unit.
    • Remember... If you can smell smoke, you are breathing smoke!

    How do I know if a no-burn alert has been issued?

    Residents can obtain no-burn alert information by: 

    • Signing up for South Coast AQMD Air Alerts sent via e-mail;
    • Using South Coast AQMD’s interactive residential no-burn alert map by entering an address or ZIP code in the search area; or
    • Calling 866-966-3293 for Check Before You Burn information.

    Information from our friends at South Coast  AQMD

    Our first responders are amazing hard-working men and women and they do their very best to provide awareness and prevention. First responders work hard to prepare everyday citizens to make our emergencies a little more manageable.

    Consider SERVPRO as your second first responder. We do our best to provide awareness and prevention to all who meet us. We don’t want you to have a disaster or damage. No one wants their lives, or homes to be turned upside down. That is why we do our best to provide you with the knowledge and tools to prevent them.

    Be sure to thank a first responder today and let them know how much their hard work is appreciated. Don't forget to mind "Check Before You Burn" regulations for the safety of you, your neighbors, and our first responders.

    10 Crucial Things To Know Before You Start Driving In The Rain

    1/15/2020 (Permalink)

    view through a windshield with drops of rain view of palm trees and gray clouds In Riverside County we experience flash floods frequently, this information is vital in keeping ourselves and passengers safe.

    In Riverside County we experience flash floods frequently, this information is vital in keeping ourselves and passengers safe.

    Driving in rain, whether a sprinkle or a heavy downpour, can be one of the most difficult driving situations a driver encounters. Rainy conditions are directly associated with higher accident rates. No matter what part of the country you live in, it is almost certain that you will be required to drive your vehicle in the rain at some point. Knowing how wet roads and reduced visibility affects the way your vehicle handles will help you drive safely in rainy conditions.

    Nearly half (46%) of all weather-related car accidents — more than 700,000 a year — are due to rain.1 As we may experience more soggy weather, it's imperative that all drivers are schooled on how they can safely maneuver their vehicle and avoid weather-related auto accidents, which often cause car insurance rates to rise- Mercury Insurance

    Here are 10 tips for driving in the rain:

    Step 1. Exercise caution. Engine oil and grease build-up on roads and highways over time, and when combined with precipitation, you’ve got the equivalent of an automotive Slip ‘N Slide.

    Step 2. Slow down. Wet pavement causes tires to lose traction and vehicles become more difficult to handle.

    Step 3. Use headlights. Always use headlights in the rain – even if it’s just a sprinkle. Headlights help you see and be seen in wet weather.

    Step 4. Keep your windshield wipers in tip-top shape. Summer can wreak havoc on your blades, so get them checked before fall’s showers arrive.

    Step 5. Defog your windows. Precipitation can cause your windshield to quickly fog up, so use the front and rear defrosters to maximize visibility.

    Step 6. Avoid pooling water. By splashing through puddles you can impair your vision and other drivers’. Additionally, standing water often shields potholes and debris from view and it can reduce the effectiveness of your vehicle’s brakes.

    Step 7. If your car begins to hydroplane, do not brake or turn the wheel abruptly as this may cause your vehicle to go into a skid or spin. Take your foot off the gas and keep the wheel straight until your car reclaims traction.

    Step 8. Increase your following distance. Slick roads, wet brakes and reduced visibility can lead to collisions. Give other vehicles plenty of room and brake early with reduced force.

    Step 9. Don’t use cruise control. It can cause your car to accelerate when hydroplaning and reduces driver attentiveness.

    Step 10. Drive in the tracks of the car in front of you. This allows the vehicle ahead to displace any standing water that’s on the road.

    By employing these safe driving techniques you can keep yourself and your passengers safe during fall and winter drizzles and downpours. Rainy roads can be dangerous, but if we all slow down and use extra caution, rainy days might actually be a little brighter.

    Indicators Your Riverside Home May Have Hidden Water Damage

    1/13/2020 (Permalink)

    A man in a white t-shirt with a clear glass to a wall and up to his ear to listen. If you are hearing sounds of dripping water, rushing water, it seems that your home might have already become a victim of water damage

    When most people hear the phrase Water Damage, they think of water heater issues, overflowing sinks, and water leaking through the ceiling.

    And while those are disastrous examples of what a water damage event can look like, sometimes a less dramatic situation can cause quite a scene.

    Detecting water damage can be a difficult task as often water damage losses don’t become evident right away. In fact, most of them exist over a prolonged period before being identified and restored. By that time, the underlying problem causing the water damage becomes really severe and managing it becomes extremely difficult. For avoiding any such situation and ensuring that you contact the water restoration company before the problem turns bigger, you must get acquainted with the preliminary warning signs. The section below would introduce you to the most common indicators of water damage.  

    Sound- If you think that all the signs of water damage are meant to be seen, you are wrong. There are some signs that can be heard. If you are hearing sounds of dripping water, rushing water, or creaking floorboards, it seems that your home might have already become a victim of water damage. It’s true that such sounds might also occur in spite of having a healthy plumbing system; however, still, you must get your home checked for water damage if you hear the sounds constantly.  

    Smell- You must also keep your nose alert for detecting moisture or water damage in your home. Dampness boasts a distinct odor; it might resemble the pungent smell we usually associate with mold. So, when checking your home for water damage, you should look for smell besides other obvious indicators.  

    Puddles- If there’s a leak in your home’s plumbing system or if something in the system is dripping, you might soon see pools of water develop along the problematic area. Whenever you find any unusual puddle, do monitor it and find out whether it returns after being cleaned up. A puddle that comes back even after being cleaned up might be a sign of a seepage or leak.  

    Mold- Mold typically occurs only when there’s water damage. You might not need to hire a water damage restoration service provider if condensation in the bathroom has resulted in mold formation. However, you will have to treat mold as a sign of excessive moisture formation in certain parts of your house and do the needful for getting those affected areas dried as quickly as possible. Getting rid of mold is also necessary for health reasons; that’s because exposure to mold might make you and your family members suffer from allergy, headaches, and nausea.  

    Coolness- Are you finding it hard to heat up your home? If yes, treat the problem as a sign of dampness in your walls. Accumulated moisture will tend to draw out heat of the walls so that it can get evaporated. This makes the walls and the entire home much colder.  

    Discoloration- Here, it must be noted that discoloration can occur due to a number of reasons; so, it’s important to make sure that the discoloration in your home is actually a result of water damage. If the discoloration has been caused by water “streaks” running down along an end of your house, it’s definitely a sign of water damage. In most cases, those streaks occur due to an overfull gutter. 

     If you notice any of these or other signs of a potential water loss contact a plumber to determine and repair the source of the loss, and if you are having trouble locating a plumber we can make a referral. After the cause of water loss has been fixed contact SERVPRO of West Riverside City for restoration and repair of your damaged property.  

    Notice Standing Water? 3 Surprising Threats to Be Aware Of

    1/8/2020 (Permalink)

    a street flooded by rain water showing a car submerged in the water, with houses in the background A car is stranded in Riverside after heavy rain caused flooding on Sunday, Sept. 7, 2014. (Picture Credit : ABC7 viewer Matt Willhite).

    3 Surprising Threats Associated With Standing Floodwaters

    A flood can be one of the most devastating natural disasters you will experience during your lifetime. Floodwaters have the potential to completely devastate any area they pass through. At their worst, floods can lift homes off their foundations and crash through walls. Even a small flood can cause damage to your home by saturating your flooring and wall materials with water.

    All homeowners need to be aware of the dangers that floodwaters pose so that they can take action to protect themselves in the aftermath of a flood. Standing floodwaters come with a variety of damages and threats. Learn about three surprising threats you should be mindful of as you assess the damage to your home following a flood.

  • Electrocution
  • One of the deadliest risks associated with floodwaters is electrocution. Water is a powerful electrical conductor. When floodwaters come into contact with any electrical outlets or wires inside your home, the water has the potential to become electrically charged.

    If you step into a pool of this standing floodwater or any exposed part of your body comes into contact with the water, the electrical charge stored in the water could pass through your body and cause serious harm.

    Utility companies will typically shut down the electrical grid in any areas affected by a flood, but you should never assume that there is no electrical power to your home. Only a restoration professional with advanced training should enter your home to verify that the power is off at the breaker box and no electricity is circulating through your home.

    After a flood or other natural disaster you need to be careful to avoid electrical hazards both in your home and elsewhere.

  • Shut off electrical power and natural gas or propane tanks in your home to avoid fire, electrocution, or explosions.
  • NEVER touch a fallen power line. Call the power company to report fallen power lines. Avoid contact with overhead power lines during cleanup and other activities.
  • Do not drive through standing water if downed power lines are in the water.
  • If you believe someone has been electrocuted, call or have someone else call 911 or emergency medical help.
  • Explosions         
  • If your home is equipped with any appliances that rely on natural gas as a power source, the risk of explosion is present after a flood. Floodwaters can dislodge the pipes that feed natural gas into your home. This creates gas leaks that can trap a buildup of gas inside your residence.

    The smallest spark could cause the gas to explode, causing further damage to your home and putting the life of anyone inside the residence at risk. Experienced restoration professionals can detect gas leaks before they begin working to clean up the mess left behind by a flood.

    You can take the necessary precautions to address the gas leak, allowing you to maximize your safety after floodwaters recede. Never enter your flooded home if the possibility of a gas leak is present.

  • Disease
  • Another serious risk associated with floodwaters is disease. The transmission of many communicable diseases can be facilitated by standing floodwaters. Some of these diseases include cholera, typhoid fever, malaria, and West Nile virus.

    The water that floods your home during a natural disaster can also become contaminated with raw sewage. Bacteria and other pathogens thrive in the standing water, which makes your flooded home a serious health hazard.

    Exposure to contaminated flood water can cause:

  • Wound infections
  • Skin rash
  • Gastrointestinal illness
  • Tetanus
  • Leptospirosis (not common)
  • Because of these potential diseases, it's important that you don't come into contact with floodwaters without the proper safety gear. A company that specializes in restoring residential properties following a flood will have the experience and products needed to eliminate the threat of flood-related disease from your home.

    A restoration specialist can use powerful chemicals that will disinfect and sanitize all of the surfaces within your home once the flood water has been removed. These same chemicals can also prevent mold growth in your home.

    Floods are inherently dangerous, but the dangers don't stop once the active flooding subsides. Standing flood water in your home can increase the risk of electrocution, explosions, and disease transmission following a flood.

    Contact SERVPRO of West Riverside City to handle your restoration needs after a flood so that you can avoid any associated dangers created by standing floodwaters.

    Winter Weather in Riverside Brings Cold Temperatures, Do Your Pets Get Cold?

    1/1/2020 (Permalink)

    Rain drops on a window, dog dressed in a hat and scarf, kitten in a blanket SERVPRO of West Riverside loves our furry friends. Keep them warm during the cold wet winter months. Mascot Ellie wears a scarf and hat to keep warm.

    You're probably already aware of the risks posed by warm weather and leaving pets in hot cars, but did you know that cold weather also poses serious threats to your pets' health?

    Here are some tips to keep your pets safe during cold weather:

    Winter wellness: Has your pet had his/her preventive care exam (wellness exam) yet? Cold weather may worsen some medical conditions such as arthritis. Your pet should be examined by a veterinarian at least once a year, and it's as good a time as any to get him/her checked out to make sure (s)he is ready and as healthy as possible for cold weather.

    Know the limits: Just like people, pets' cold tolerance can vary from pet to pet based on their coat, body fat stores, activity level, and health. Be aware of your pet's tolerance for cold weather, and adjust accordingly. You will probably need to shorten your dog's walks in very cold weather to protect you both from weather-associated health risks. Arthritic and elderly pets may have more difficulty walking on snow and ice and may be more prone to slipping and falling. Long-haired or thick-coated dogs tend to be more cold-tolerant, but are still at risk in cold weather. Short-haired pets feel the cold faster because they have less protection, and short-legged pets may become cold faster because their bellies and bodies are more likely to come into contact with snow-covered ground. Pets with diabetes, heart disease, kidney disease, or hormonal imbalances (such as Cushing's disease) may have a harder time regulating their body temperature, and may be more susceptible to problems from temperature extremes. The same goes for very young and very old pets. If you need help determining your pet's temperature limits, consult your veterinarian.

    Provide choices: Just like you, pets prefer comfortable sleeping places and may change their location based on their need for more or less warmth. Give them some safe options to allow them to vary their sleeping place to adjust to their needs.

    Stay inside. Cats and dogs should be kept inside during cold weather. It's a common belief that dogs and cats are resistant than people to cold weather because of their fur, but it's untrue. Like people, cats and dogs are susceptible to frostbite and hypothermia and should be kept inside. Longer-haired and thick-coated dog breeds, such as huskies and other dogs bred for colder climates, are more tolerant of cold weather; but no pet should be left outside for long periods of time in below-freezing weather.

    Make some noise: A warm vehicle engine can be an appealing heat source for outdoor and feral cats, but it's deadly. Check underneath your car, bang on the hood, and honk the horn before starting the engine to encourage feline hitchhikers to abandon their roost under the hood.

    Check the paws: Check your dog's paws frequently for signs of cold-weather injury or damage, such as cracked paw pads or bleeding. During a walk, a sudden lameness may be due to an injury or may be due to ice accumulation between his/her toes. You may be able to reduce the chance of iceball accumulation by clipping the hair between your dog's toes.

    Play dress-up: If your dog has a short coat or seems bothered by the cold weather, consider a sweater or dog coat. Have several on hand, so you can use a dry sweater or coat each time your dog goes outside. Wet sweaters or coats can actually make your dog colder. Some pet owners also use booties to protect their dog's feet; if you choose to use them, make sure they fit properly.

    Wipe down: During walks, your dog's feet, legs and belly may pick up deicers, antifreeze, or other chemicals that could be toxic. When you get back inside, wipe down (or wash) your pet's feet, legs and belly to remove these chemicals and reduce the risk that your dog will be poisoned after (s)he licks them off of his/her feet or fur. Consider using pet-safe deicers on your property to protect your pets and the others in your neighborhood.

    Collar and chip: Many pets become lost in winter because snow and ice can hide recognizable scents that might normally help your pet find his/her way back home. Make sure your pet has a well-fitting collar with up-to-date identification and contact information. A microchip is a more permanent means of identification, but it's critical that you keep the registration up to date.

    Stay home: Hot cars are a known threat to pets, but cold cars also pose significant risk to your pet's health. You're already familiar with how a car can rapidly cool down in cold weather; it becomes like a refrigerator, and can rapidly chill your pet. Pets that are young, old, ill, or thin are particularly susceptible to cold environments and should never be left in cold cars. Limit car travel to only that which is necessary, and don't leave your pet unattended in the vehicle.

    Prevent poisoning: Clean up any antifreeze spills quickly, as even small amounts of antifreeze can be deadly. Make sure your pets don't have access to medication bottles, household chemicals, potentially toxic foods such as onions, xylitol (a sugar substitute) and chocolate.

    Protect family: Odds are your pet will be spending more time inside during the winter, so it's a good time to make sure your house is properly pet-proofed. Use space heaters with caution around pets, because they can burn or they can be knocked over, potentially starting a fire. Check your furnace before the cold weather sets in to make sure it's working efficiently, and install carbon monoxide detectors to keep your entire family safe from harm. If you have a pet bird, make sure its cage is away from drafts.

    Avoid ice: When walking your dog, stay away from frozen ponds, lakes and other water. You don't know if the ice will support your dog's weight, and if your dog breaks through the ice it could be deadly. And if this happens and you instinctively try to save your dog, both of your lives could be in jeopardy.

    Provide shelter: We don't recommend keeping any pet outside for long periods of time, but if you are unable to keep your dog inside during cold weather, provide him/her with a warm, solid shelter against wind. Make sure that they have unlimited access to fresh, non-frozen water (by changing the water frequently or using a pet-safe, heated water bowl). The floor of the shelter should be off of the ground (to minimize heat loss into the ground) and the bedding should be thick, dry and changed regularly to provide a warm, dry environment. The door to the shelter should be positioned away from prevailing winds. Space heaters and heat lamps should be avoided because of the risk of burns or fire. Heated pet mats should also be used with caution because they are still capable of causing burns.

    Recognize problems: If your pet is whining, shivering, seems anxious, slows down or stops moving, seems weak, or starts looking for warm places to burrow, get them back inside quickly because they are showing signs of hypothermia. Frostbite is harder to detect, and may not be fully recognized until a few days after the damage is done. If you suspect your pet has hypothermia or frostbite, consult your veterinarian immediately.

    Be prepared: Cold weather also brings the risks of severe winter weather, blizzards and power outages. Prepare a disaster/emergency kit, and include your pet in your plans. Have enough food, water and medicine (including any prescription medications as well as heartworm and flea/tick preventives) on hand to get through at least 5 days.

    Feed well: Keep your pet at a healthy weight throughout the winter. Some pet owners feel that a little extra weight gives their pet some extra protection from cold, but the health risks associated with that extra weight don't make it worth doing. Watch your pet's body condition and keep them in the healthy range. Outdoor pets will require more calories in the winter to generate enough body heat and energy to keep them warm – talk to your veterinarian about your pet's nutritional needs during cold weather.

    Cold weather safety for livestock

    Companion animals aren't the only animals in need of protection during the winter months. Livestock, including horses, have their own unique considerations and needs when the weather gets colder.

    Recognize the importance of early veterinary care: Schedule a veterinary exam early in the season to address any concerns before the harshest conditions arrive. This is a good time to discuss vaccinations, nutritional supplementation, deworming, and other parasite treatment needs. Veterinary attention is especially important for animals that are pregnant, and very young or very old animals may require special attention.

    Provide appropriate shelter from the elements: Livestock can generally tolerate cold temperatures, but wind, rain, or snow will require a greater expenditure of calories. With that in mind, be sure they have a way to get out of the elements, especially the wind. Blankets can help protect horses, but a structural shelter with proper ventilation and dry bedding is the best method of protection. If you do blanket your horses, be sure to check underneath often for signs of injury, infection, or malnutrition.

    Keep ice to a minimum to prevent injury, and remember to keep driveways clear so veterinarians and farriers can access your animals. Prevent mud management issues in the winter with proper preparation, whether that's through use of material like gravel, sand, or woodchips, or through other methods.

    Consider the amount and quality of feed: Besides taking shelter, livestock keep warm by expending energy, which means they need to consume enough calories to heat themselves. Consider talking with your veterinarian to develop a feed plan that meets your animals' nutritional needs. This may mean increasing the amount of feed available to your animals, and/or increasing the quality of feed. Very young, very old, or sick animals will typically have additional nutritional needs during the winter compared to healthy, middle-aged animals.

    Ensure access to water: It is crucial that your herd has access to fresh and unfrozen water. Tank heaters or heated buckets can help keep water at a temperature your animals are more comfortable drinking. Livestock will not consume adequate amounts of water if it is near freezing, and consuming enough water is important to your animals' health and well-being in winter months.

    Fire and Water Damage in Riverside Hotels

    12/25/2019 (Permalink)

    Cleaning and restoring your hotel, resort, convention center, or other hospitality business following a fire or water damage event can be a daunting prospect. Luckily, the experts at SERVPRO are here to help. We'll work with your management and staff to make sure any inconvenience to your guests is minimized as we isolate and fully restore the damaged areas.

    Fire and Water Damage

    Ruined flooring is perhaps the most obvious result of a water damage event. Water can destroy tile, vinyl, and wood flooring. It can also compromise the wooden sub-flooring beneath carpeting. Ceilings may also be affected as water leaking from one floor finds its way to the one beneath. Often times walls (or the bottom portions of them at least) will need to be replaced also, as they're made of porous materials that absorb water.

    Soot, smoke damage, and water damage can destroy furniture, artwork, and other hotel property. Customer and client property may be damaged also, adding to your already considerable financial burden.

    As costly as a fire or water damage event can be, the costs of not having the cleanup done correctly can be far greater. Improper or incomplete cleaning and restoration can lead to the growth of off-putting and potentially dangerous mold. Mold growth affects air-quality and is malodorous. Few things will damage the carefully maintained reputation of your resort, hotel or convention center quite so quickly as this toxic invader.

    Why SERVPRO of West Riverside City ?

    At SERVPRO of West Riverside City, we understand that response time is critical when dealing with a fire or water damage event. A fast response can limit damage and potentially reduce costs. We stand ready twenty-four hours a day, seven days a week to serve Inland Empires hotels.

    No job is too big or too small for SERVPRO. We scale our response teams and equipment to best suit any given situation and, should the need arise we'll mobilize one of our Commercial Large Loss teams.

    Whether you run a hotel, resort, school, or convention center, SERVPRO knows that you'll need to continue operating as cleanup and restoration are performed. We'll coordinate with your management to allow for normal operations to continue around the safely isolated cleanup area.

    There is no way to predict when a disaster can strike your business, but there are ways to be prepared for it when it does happen. Why is it important to be prepared? Well, a disaster occurring in your business has the potential to bring your operation to a screeching halt, which means your business could lose more money than it would if you had a plan in place to get things up and running again quickly. Some disasters can lead to a long road to recovery that is not only for commercial restoration but also being able to offer services, help your clients and customers, and start bringing money back in.

    SERVPRO of West Riverside City knows just how important a running business is to its owners and is able to establish a plan for your business called an ERP, or Emergency READY Profile.

  • A no-cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.
  • A Profile Document containing only the crucial information you will need in case of an emergency. It doesn’t take very long to complete, but it will save you a lot of time (and from one more headache) if you ever need it.
  • A guide to help you get back into your building following a disaster. By having an immediate plan of action, you can help minimize downtime. 
  • Establishes SERVPRO of Winter Park as your emergency mitigation and restoration provider. You have a provider that is recognized as an industry leader and is located right here for Winter Park and the surrounding area.
  • Identifies the line of command for authorizing work to begin. This saves time so that we can begin the work of mitigating the damage immediately, which can save you both time and money.
  • Provides important facility details such as priority contact information, priority areas, and shut-off valves. Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”
  • SERVPRO of West Riverside City provides a host of other restoration services too. In SERVPRO's fifty-years experience, we've become experts in dealing with mold removal, vandalism cleanup, document recovery, and even the isolation and cleanup of biohazards.

    Are you ready to set up an Emergency READY Profile for your business or have more questions on what the process is like? Give SERVPRO of West Riverside City a call today at (951) 351-8033.

    If you've experienced a fire, or water damage event, visit our website to learn exactly how our many services may be applied to the quick and efficient restoration of your establishment. Or even better, call SERVPRO now at 951-351-8033.

    How to Prevent Christmas Tree Fires in your Riverside Home

    12/23/2019 (Permalink)

    A Christmas tree positioned in front of curtains engulfed in orange and yellow fire flames. Christmas Trees can start a huge fire that can completely damage your Riverside home. Check out our safety guidelines.

    When showcasing a live tree in your home, the combination of tree dryness, electrical malfunction with lights and poorly located heating sources can make for a deadly combination.

    Christmas trees account for hundreds of fires each year. Typically, shorts in electrical lights or open flames from candles, lighters or matches start tree fires.

    Here are some tips from National Fire Protection Association

    Picking the tree

    • Choose a tree with fresh, green needles that do not fall off when touched.

    Placing the tree

    • Before placing the tree in the stand, cut 2” from the base of the trunk.
    • Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
    • Make sure the tree is not blocking an exit.
    • Add water to the tree stand. Be sure to add water daily.

    Lighting the tree

    • Use lights that have the label of a recognized testing laboratory. Some lights are only for indoor or outdoor use.
    • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
    • Never use lit candles to decorate the tree.
    • Always turn off Christmas tree lights before leaving home or going to bed.


    • More than one of every four home Christmas tree fires is caused by electrical problems.
    • Although Christmas tree fires are not common, when they do occur, they are more likely to be serious.
    • A heat source too close to the tree causes one in every four of the fires.


    When you have the joy of pets, there are precautions that need to be taken to keep them safe.  Make sure the tree can not be toppled over by the mischief pet pawing at the delicate ornaments that look ever so tasteful.  Loop twine or fishing line around the trunk and tie to a screw in the wall.  If there are cords on the floor they can be duct taped down to keep your pets from chewing on them.  Keep the needles cleaned up off the floor to keep your pets from licking them and possibly ingesting insecticides or flame retardants. 

    After Christmas

    Get rid of the tree after Christmas or when it is dry. Dried-out trees are a fire danger and should not be left in the home or garage, or placed outside against the home.

    • Check with your local community to find a recycling program.
    • Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

    SERVPRO of West Riverside team wants to ensure that everyone has a safety in mind. In the unlikely event that a fire were to occur, know that the SERVPRO team in Riverside is ready to assist 24/7 by calling 951-351-8033.

    8 Signs that Can Predict a Falling Tree in Riverside City

    12/18/2019 (Permalink)

    large tree branch hanging over a broken what fence This oversized tree branch broke off the main tree trunk due to not being maintained.

    Trees can be the perfect accent to the appearance of your home or property. However, they are also one of the most common sources of roof damage, especially during storms. With storm season among us in Central Florida it is important that homeowners and property managers alike are able to recognize some of the signs of trees that are more likely to fall.

    1. Leaning to One Side

    A slight lean of your tree should not be a huge concern since most trees do not grow perfectly straight. However, be wary of trees that lean uncomfortably in one direction, especially if in the direction of your roof. Leaning trees that are very close to the point of falling sometimes have exposed roots near the base and cracked soil on the opposite side of the lean. In some cases, the cause of the lean can be a weight distribution issue that can be balanced by pruning branches.

    2. Multiple Trunks

    If you have a tree with U-shaped multiple trunks, be sure to inspect for deep cracks and other signs of weakness. Mature trees are most at risk for splitting down the middle during heavy rains and stormy weather. To prevent the tree’s splitting, consider hiring a certified arborist who can attach cables between trunks and braces to strengthen their bonds.

    The best offense is a good defense when it comes to protecting your roof from falling trees. Take the time to inspect trees on your property and mark ones that match some of the above warning signs. Don’t be afraid to remove unstable trees, though you should call an arborist before attempting to fell the tree yourself.

    3. A Hole in the Trunk

    A cavity can form in the trunk of a tree when the tree prunes itself by dropping a branch. That can lead to decay inside the tree. This doesn’t always mean danger, though, according to the United States Department of Agriculture Forest Service. If there’s enough sound wood around the cavity, the tree probably won’t fall.

    4. Missing Bark or Deep Cracks

    An area where tree bark is missing, gashed or indented is called a “canker”. A canker can make a tree more likely to break at that spot, even if the wood looks OK, according to the International Association of Certified Home Inspectors (InterNACHI). Deep cracks in the bark are a bad sign, too.

    5. Dead or Falling Branches

    When trees start dropping bits of branches or entire branches, it’s a clue that something’s wrong. The tree tries to make itself smaller so there is not as much to feed. Dead branches are a major danger and can come crashing down even on a calm day, according to the USDA Forest Service

    6. Losing Leaves from the Outside In

    When a tree loses leaves in this pattern often it means something is wrong with the root zone. The root zone is where the tree gets nutrients and water — and it’s what holds the tree up. Without a healthy root system, a tree can fall more easily.

    7. Rotten Roots

    Root rot can be hard to spot. Look for mushrooms growing around the base of a tree. Fungi growing on the trunk can be another clue that the tree is rotting inside.

    8. Tight Branch Growth

    When branches grow close together in a V-shape, it’s a bad sign. A strong union will be U-shaped. Elm, maple, oak, yellow poplar and willow trees tend to break at weak forks. When the wind blows, these trees can fall apart. This problem is easiest to spot in winter after the leaves have fallen off.

    Risks After Roof Damage From Fallen Trees

    The roof is a protector of your home. So, make sure your trees are ready to withstand the stormy weather. A damaged roof may make it easier for your property’s interior to sustain additional damage from water and in many cases mold growth. If you have sustained roof damage, make sure to call a professional roofer to repair the damage. Also, should the roof be damaged during a storm, SERVPRO of west Riverside City is available 24/7 at 951-351-8033 to extract water and dry your property to prevent further damage.

    How Riverside Residents Can Avoid Claim Denials for Water Damage

    12/16/2019 (Permalink)

    Asking your insurance adjuster if you're more likely to be approved or denied when they're on-site is an opportunity to get answers to concerns.

    Home insurance claims stemming from water damage are among the most frequent of insurance claims around. We will cover water damage types, what damage is covered and what claims are typically made by homeowners. We will also cover why home insurance companies deny certain claims and how to avoid these denials.

    Types of Water Damage

    There are many kinds of water damage. Different homeowner’s insurance policies will cover different types of damages and situations. Some of the more common sorts of water damage that will show up on a policy as either covered or excluded from coverage include:

    • Water damage caused by heavy storms

    • Flood damage

    • Water backup or sewer backup

    • Accidental or sudden discharge

    • Overflow

    Home Insurance Claims for Water Damage

    Homeowners usually want to know what sorts of water damage will be covered by their policies. Common types of water damage inquiries are for leaks, such as from leaky roofs, toilets or pipes around the house that distribute water. Coverage for water damages will be determined by the damage’s origin, the policy that the homeowner signed up for and if the claimed damage is both sudden and accidental or if the damage was gradual.

    Gradual Damage

    Gradual damage is water damage deemed to occur slowly over a long period of time. Some forms of gradual damage will be hard to spot until it is too late, such as when the damage is occurring within the interior walls of a home. Though these sorts of issues can lead to structural damage down the road, most of these damage claims would be denied since they didn’t occur both accidentally and suddenly.

    Homeowners frequently make claims ultimately caused by gradual damage such as the following:

    • Leaky pipes, plumbing, and faucets damaging walls, floors, and ceilings.

    • Watering seeping in from foundation weaknesses or from holes around the home’s exterior.

    • Worn down tiles, flashing or other roofing materials that are allowing water to enter the home.

    • Damage due to corroded, moldy or rotting materials.

    • Electrical wiring that has become worn and less effective.

    • Sub-standard home repairs or non-repairs.

    Though not always, insurance companies may cover the “resulting damage” of issues or parts that originally wouldn’t have been covered by the present policy.

    If a homeowner wants to know the finer details of what is covered and not covered in their policies, then it’s best to consult the insurance company or their insurance broker or advisor. They can go over the exclusions and details of a homeowner’s insurance policy for complete coverage details.

    Reasons that Claims can be Denied

    Homeowners insurance claims can be denied for a variety of reasons. Gradual damage, coverage lapses or miscommunications are just a few reasons for claim denials. No matter the reason, the homeowner should request a complete explanation of why the claim is not being granted. This includes an elaboration of which part of the wording within the policy doesn’t apply to what the homeowner is seeking compensation for.

    Keep in mind that many people represent the home insurance organization during the claims process, so it’s a good idea to determine from whom the denial is coming from. Was it the contractor, an insurance agent or a claims adjuster? Each person has a different role within the organization, opening different paths for reviewing or negotiating through the process.

    One reason for the claim being denied was that it was for an issue that the homeowner had to specifically request or endorse beforehand. It’s one of the homeowner’s rights to know what conditions were covered on their policies for present and future reference, including the optional endorsements and features.

    How to Avoid Claim Denials

    • Keep records of home repairs, including the names of the professionals hired for the home’s maintenance.

    • Maintain an accurate account of the homeowner’s responsibilities and of the policies and exclusions of the insurance coverage package.

    • Implement periodic home maintenance, at least every spring and fall to mitigate and prevent damage.

    • Select the best insurance package for the specific needs of the home and look into extra features that can provide added value.

    Why Mold Protocol and Post-Remediation Testing is Recommended for your Riverside Home

    12/16/2019 (Permalink)

    Mold Remediation Protocol

    Mold Remediation protocol accurately assesses the proper treatment and removal of mold in areas of a building that have been affected by mold. Mold lab results can be combined with the findings of the professional mold inspection and an intimate understanding of the property’s layout. Using all of this knowledge and data, the remediation professionals can devise a plan that is tailored to the specific mold problems impacting a client’s property. Adhering to the protocol’s instructions ensures that the company performing the remediation can complete the process safely and promptly. Among other things, the protocol can specify when carpets, furniture, and other items that have been impacted by mold can still be cleaned and when it’s time for these materials to be removed.

    Steps of the Protocol

    The following are the steps required during the protocol process.


    The property’s present conditions are surveyed and discussed with a person who is authorized to handle the property’s affairs.

    Site Assessment

    The areas that were affected are given a physical site assessment. The site assessment accomplishes several functions: the site assessment visually inspects the damage(s), gathers temperature and relative humidity (RH) readings, takes air samples and direct samples for mold (if necessary), and collects room dimensions to draft the required floor and room drawings to specify the location(s) of concern.

    Air Sampling

    Non-viable spore trap air sampling is designed to get an approximation of the concentration of airborne microbial (fungal) spores. The most commonly used entrance of the property is used to collect at least one outside sample. After the outside sample is taken, air samples are gathered in the property’s areas of concern. If elevated airborne spore concentration levels are detected, this may mean that there is one or more indoor microbial reservoir(s). It may also mean that the microbial remediation plan must include either the cleaning of the HVAC system(s) or of personal effects within the building.

    Direct Sampling

    Direct sampling is used to pinpoint the type and relative concentration of the microbial spores that have affected tested materials. The direct sampling results are also used as source contamination reference material during the air sampling process.

    California State Guidelines

    At present, California has no state regulations about mold inspection, assessment, or remediation. Any business is subject to local requirements, such as for a business license. A company performing building construction or improvement valued at $500 or more (labor and materials costs) must have a state contractors’ license.

    Benefits of a Protocol

    A protocol ensure that mold contaminations are properly assessed to facilitate the remediation process. It protects property owners from having to pay for additional remediation fees. It also provides a safe and healthy environment for visitors, residents, remediation companies, and property owners.

    Why Post-Remediation Testing is Recommended

    Mold is not always visible and is capable of hiding away quietly inside of walls and deep under foundations eating away at the crucial structures of your home. It is also very common that complications related to the health of those who come into contact with mold are reported. Mold remediation, the treatment and/or removal of mold, can be costly but not nearly as costly as a failure to address the issue. The longer mold goes unnoticed and unmitigated, the further it can spread and more damage it can cause. If you discover a potential mold problem, you should absolutely have it tested and addressed. However, remediation efforts should always be followed up with a post-remediation mold test.

    Why Do I Need the Post-Remediation Test?

    A post-remediation test is sometimes referred to as a clearance test. It is essentially the same test that was conducted to find mold in the first place, only this time there should be no high concentrations of mold spores in the samples taken. If the air samples show the number of spores have been reduced to normal levels or below, the problem has been addressed correctly.

    If proper protocols are not followed, however, mold will continue to grow without you being aware of it. A post-remediation clearance test is the only true way to determine if your remediation was successful. Ordering the test allows you to either have the peace of mind of knowing your home is mold-free or have the remediation company revisit the remediation to achieve the necessary results.

    SERVPRO of West Riverside City

    Our franchise performs the remediation portion of the mold process and has certified professional mold technicians. If you believe you have a mold issue and are seeking the help of a highly trained professional, give us a call today at (951) 351-8033.

    I keep Experiencing Mold Regrowth in my Riverside Home

    12/11/2019 (Permalink)

    After drywall was removed, you can see mold on the shear wall.  After a water heater leak, mold was found underneath drywall on the shear wall.

    8 Reasons Mold Can Keep Coming Back

    Mold is stubborn. It can spread throughout a property very quickly and even cause a variety of health issues for individuals who occupy the same space. Mold is extremely persistent and has been known to return even after it has been cleaned. Many homeowners and business managers make the choice to handle mold issues themselves and try using ordinary cleaning methods that just are not effective when dealing with this type of problem. 

    What is Mold Exactly?

    Mold is commonly mistaken for and treated as a stain or dirt, however, mold is actually a living organism that grows, especially in damp places. Mold spreads by releasing microscopic spores into the air. In fact, mold spores are naturally in the air all around us. It is actually impossible to completely remove mold spores from the air. Understanding why mold can keep coming back can help ensure that you make the right decisions towards removing it if it becomes your problem to handle. Here are some reasons that mold can return in a property:

    1. Neglecting Water Damage

    Water damage can occur in numerous ways in properties including roof leaks, overflowing toilets, leaky pipes, faulty dishwashers, etc. Disasters happen. However, making sure that water is cleaned up and any moisture is removed from affected materials quickly can prevent further damage. Water damage that has been neglected or gone unnoticed can lead to mold growth in as quick as 48 hours.

    2. Cleaning Porous Materials

    DIY cleaning methods can sometimes be effective if the surface being cleaned is non-porous. Most cleaning methods will not work for porous materials, such as wood and drywall, because the mold will avoid the cleaning agent by retreating deeper into the material, only to resurface again later. Cleaning portions of the mold is ineffective if the nucleus is not destroyed. Affected materials should be carefully removed, discarded, and replaced to ensure the mold does not return.

    3. Painting Over Mold

    It is not uncommon to find that a previous mold problem was simply painted over to hide the temporarily hide the issue from new tenants or homeowners. The mold usually does not take long to eat through the paint and reappear. Not to mention, hiding the mold does nothing to solve the issue of damage spreading behind the wall.

    4. Excess Moisture and Ignoring Source

    Since mold thrives in damp areas, the first step to removing it is to reduce the moisture levels in a home. Disregarding the source of the mold issue only means that the problem may occur again. Call a professional to fix leaky pipes, broken air conditioning units, roof damage, etc. and use a dehumidifier to get the moisture out of the air. Similarly, it is important that all damp fabric is allowed to completely dry. Hang up towels so that they can fully dry. Kitchens, basements, and bathrooms are common places for mold.

    5. Indoor Humidity

    Mold is extremely common in Florida due to high humidity levels that allow mold to thrive. Making sure your air conditioning is running correctly and constantly can help prevent high humidity in your property making it more difficult for mold to grow. Indoor humidity that exceeds 60% can become a source for mold all on its own. Also, make sure that every room has proper ventilation so that any excess moisture in the air does not become stagnant and cause an ideal environment for mold to grow in.

    6. Generic Cleaning Products

    Generic or all-around cleaners will not work on mold. Bleach does not work for all species of mold. It can be effective on certain species of mold but inefficient for others sometimes making the situation worse. Make sure to experiment with natural alternatives and invest in mold-specific cleaners. Be generous as you spray and do not wipe it right away. The cleaner needs to work its magic and kill the living mold at its nucleus. The most effective method is to test for mold and receive a treatment protocol from a licensed mold assessor.

    7. Keeping Affected Items

    Some items may be permanently affected by mold. If an old couch has a lot of mold on it, you may have to get rid of it instead of trying to save it. Similarly, glass is easy to clean whereas wood is harder and will most likely have to removed and replaced. Wash clothing and discard any items deeply affected by the mold. This can minimize the risk of the mold spreading back to the structural components of your home. To be on the safe side, it is best to hire a professional remediation company with experience in salvaging materials affected by mold.

    8. Not Consulting Professionals

    If you have dealt with major water damage to your home, it is wise to try and get ahead of mold issues by consulting professionals. Experts know where mold is likely to fester, and they can use the best equipment and techniques to properly remediate the issue. You may not have the expertise to do everything yourself. They know why mold may be returning, and they have the tools to get rid of it for good. Investing in professionals' services protects your home, furniture and family's health. Proper air quality testing by an environmental hygienist can provide accurate insights into the type of mold you have, its source, areas affected, and how to remove it for your specific instance.

    Mold is persistent and can grow very quickly. If you have tried to remove it and it returns, know that this is normal. Oftentimes, homeowners can make a mold situation worse, which makes the remediation more costly. For the best results, call in professionals to keep mold from returning. The quicker you act, the better.

    SERVPRO is a leader in Fire and Water Cleanup and Restoration, but our professional mold remediation service can also make it "Like it never even happened."

    Preventing Mold in Commercial Properties in Riverside City

    12/9/2019 (Permalink)

    shear wall wood behind drywall shows white speckled mold A water leak caused drywall damage. Mold was found behind the drywall. SERVPRO was here to help!

    Mold growth in your commercial property can lead to structural damage to the property itself and health concerns for those exposed to it. There are many factors that can lead to mold growth as well as steps that can be taken as preventative measures. This article will cover both to keep you, the business manager or owner, better informed and prepared to handle a mold situation.

    How Mold Can Spread in Commercial Properties

    Mold thrives in damp, dark places. So you can find mold just about anywhere that moisture lingers in the air. Mold spores can cling to and grow on a variety of building surfaces including stone, brick, wood, drywall, and metal.

    Here are three factors that contribute to the formation and spreading of commercial mold.

    1. Moisture Due to Humid Conditions

    When outside temperatures fall during the fall and winter seasons, mold often begins to form indoors where the air is warmer and more humid.

    You can sometimes see condensation forming on the interior of glass windows and skylights. If this moisture drips down the walls and manages to penetrate into seams and cracks in the walls, it is very likely that mold will begin to grow.

    2. Water Leaks From Roof and Plumbing

    One of the biggest causes of mold infestations is leaks in the roof or leaky pipes in the walls. These leaks often go undetected for months or even years, allowing massive colonies of mold to fill the spaces in attics and inside walls and ceilings.

    This water damage combined with mold can cause tens of thousands of dollars in damage, and it often will require entire facilities to be shut down for mold restoration and remodeling.

    3. Condensation forming in an HVAC system

    Other troublesome spots where mold forms in commercial buildings are the heating, ventilation, and cooling (HVAC) system. Due to the heating and cooling of the metal ducts and vents, condensation often forms on these surfaces that are hidden away from view. These dark, damp places become a breeding ground for various types of mold.

    And the worst part is that the ventilation system then blows mold spores throughout the entire building. Those spores can lie dormant for a very long time. But once they come in contact with moisture, they can begin to grow and spread.

    How to Prevent the Spread of Mold in Commercial Properties

    Preventing the spread of mold should be a high priority for commercial property managers. Whenever mold or water leaks are discovered, swift action must be taken to prevent further growth and damage. Here are three strategies that need to be implemented consistently.

    1. Inspect Moisture-Prone Areas Regularly

    As noted above, the HVAC system needs to be routinely inspected for mold and moisture, particularly the evaporator coils and drain pans and pipes. Surfaces should be inspected, cleaned and disinfected once a year or more if necessary.

    Roof tiles should also receive a professional inspection annually, and attic spaces should be checked for water damage too.

    All kitchen and bath areas should be checked, including in the backs of cabinets and vanities, as mold thrives in dark spaces. And again, all surfaces should be cleaned regularly.

    2. Clean and Disinfect All Surfaces Frequently

    Routine cleaning cannot be emphasized enough. Not only should areas when mold and moisture are spotted be cleaned thoroughly, but all floors, walls and counter spaces should be disinfected regularly to kill spores that lie dormant.

    3. Use Dehumidifiers to Reduce Moisture in the Air

    Lastly, some commercial buildings that have routinely humid conditions might benefit from the use of dehumidifiers placed throughout the building or in conjunction with the HVAC system. These remove excess moisture from the air and make it difficult for mold spores to grow.

    Fighting commercial mold can be a challenge for business owners and commercial property managers, but by knowing what to look for - and by engaging in consistent and thorough cleaning practices - mold can be kept in check to provide a safe environment for everyone.

    What about Preventing Mold in your Maintenance Closet?

    Lack of Air Circulation

    Closets, in general, are a very common hiding place for mold. This is due to the fact that there is usually an absence of ventilation in closets. When you open a closet and then close it shut moist air can easily become trapped within. The moisture will usually lead to condensation on the wall without the chance of evaporation. This provides an excellent environment for mold to thrive in.

    How to Prevent

    The simplest task you can perform is to routinely check the walls in the closet for condensation. This can help you notice a moisture issue before it becomes a mold issue. However, the best way to prevent the problem is to create an avenue for air to circulate in and out of the closet. Installing air vents on the upper and lower areas of the closet door can help ensure better airflow and prevent moisture from being trapped

    Leaking Water Heater

    Many times, utility closets will share a space with a water heater. If the equipment has not been maintained, it is common for a leak to occur.

    How to Prevent

    Be sure to run routine checks on your water heater to make sure it is working efficiently for you and not causing a water damage situation in your closet which could lead to mold growth

    Mop Buckets and Cleaning Supplies

    Maintenance closets are usually deemed the perfect place for hiding mops, buckets, used towels, and other cleaning supplies. However, these items can lend to the moisture that gets trapped in your closet and leads to mold. This is especially true, for mop bucket spills!

    How to Prevent

    If possible, keep the items mentioned above away from your storage closet. If you must store them there, make sure that mop buckets are emptied and wiped dry. Mops should be squeezed of excess moisture and towels should only be returned to the closet if dry.

    Floor Clutter

    Clutter along the floor of your maintenance closet is the perfect opportunity to hide spills, moisture, and mold growth from your line of sight. 

    How to Prevent

    Try to keep clutter to a minimum and put loose items on shelves in your maintenance closet. This makes it much easier to identify moisture on your closet floor or even cleaning after water damage that may have seeped into the closet.

    Roof Tarps: Preventing Further Storm Damage to Your Riverside Home

    12/5/2019 (Permalink)

    mobile home white flat roof, blue square tarp cover held by sand bags on each corner This Yucaipa home experienced water leaking in the living room from the rain. We used a tarp to prevent further damage with upcoming rain.

    With the crazy winds and weather we have been experiencing, it is possible your home or business may be damaged by the elements.  Roof damage can be caused by heavy rains, winds or falling debris.

    To reduce the possibility of even more damage, some may use a roof tarp, offering a quick solution and a gap of time until better weather permits a safe inspection and repair.

    It seems like a good, and cheap, way to quickly cover the holes in the roof, stop the water leak, and prevent rodents from entering the home or business through those holes, although we do not recommend this as a permanent solution to the problem.

  • It will wear out over time.
  • It is only a temporary fix, and can cause more problems as time passes.
  • If the roof has water damage, mold could be growing in the affected areas.
  • Wind can move the tarp, leaving spaces uncovered and the roof will leak again.
  • If not installed properly, it could hold pools of standing water, aka, mosquitoes.
  • The tarp can increase the heat inside your home or business. Heat and moisture trapped under the tarp may cause mold and other damage inside your property.
  • Before you climb up to fix a tarp yourself, consider the following safety information:

  • Never get onto your roof during a lightning storm.
  • Steep roofing surfaces require specialized harness systems.
  • Falls from the roof account for 30 percent of construction accidents and up to 75 percent of fatalities.
  • Did you know SERVPRO of West Riverside City can help you with your damaged roof? SERVPRO of West Riverside City does more than just fire, water and mold restoration and clean-up. Our crew is well trained for storms; including installing a tarp on your roof! Our team has been trained on how to safely tarp a roof.

    The first step technicians take is inspecting the extent of the damage. You may also want to take photographs of the wind damage to the roof. The records from the technicians and your camera should be shared with the insurance company as evidence for y our claim. If possible, provide some pictures of the condition of your home before the storm.

    Removing Storm Debris

    If there are tree branches or other storm debris on top of your home, storm restoration technicians clean up the mess. They may also trim up any trees or bushes that pose further risk.

    Setting Up Tarps To Cover Holes

    Technicians work quickly to cover roof damage, such as holes, with tarps, plywood, and hardware. They'll lay out the tarp to provide a wide barrier that keeps moisture out of cracks and holes. The plywood is often used to secure the tarp, so further wind damage can be avoided.

    Preparing a Restoration Plan

    Once further storm damage is prevented, technicians create a plan for repairing the damage to your roof. In addition to carrying out the necessary permanent repairs, the home remediation experts may help you prepare a plan for preventing future wind damage.

    Prepare Today

    Many Riverside, homeowners are concerned when heavy storms hit their neighborhoods. You don't have to worry when you have taken steps to prevent roof damage. Don't wait until a storm hits to get professional advice on preparing your roof. Find the information you need and ease your concerns today.

    If your home or business' roof gets damaged during a storm give our office a call 951-351-8033. We are available 24/7 for calls and services. We will have a technician sent out to save the day as quickly as possible to your location! 

    We service all of Inland Empire and surrounding counties.  Call us, we're here to help!!

    SERVPRO Of West Riverside is "Always Here To Help" If You Experience Water Heater Overflow, Even During the Holiday!

    12/2/2019 (Permalink)

    water heater sitting in a puddle of water on the ground SERVPRO of West Riverside has helped many home owners with water damage leaks due to water heater issues. Call us were available 24/7!

    Water Heater Overflow Cleanup

    One of the most prevalent causes of indoor flooding is water heater overflows. These water heaters are usually located in, attics, garages, or a utility room closet; places people don't go very often. So, if a burst or leak happens, the homeowner or tenant likely would not find the problem until after a significant water intrusion has already occurred. If this were to happen to you, you'll want to stay calm, shut off the heater and water, and contact the SERVPRO of West Riverside professionals for help.

    SERVPRO of West Riverside has the professionals who are equipped to handle a water heater overflow. They have the knowledge, tools, and experience to deal with the situation safely and effectively whether it's your home or workplace that is in jeopardy.

    How Do Water Heater Overflows Happen?

    Water heater related floods usually occur due to a worn out seal or gasket, or from a leak in an older tank that rusted through. Sometimes a tank can actually explode or burst in a violent and dangerous manner. This could cause serious harm to anyone who is in the immediate vicinity of the water heater at the time of the explosion. Leaks are more common than bursts and have the potential to flood large portions of a home or garage if the leaking is undetected for days on end.

    A malfunctioning thermostat is usually the cause of a water heater burst. These thermostats are used to measure the temperature inside the tank to turn the heating elements off and on so that a preset desired temperature range can be maintained. In the event of a broken thermostat, the heating system inside the tank could stay on indefinitely and cause the water to boil. This boiling water turns into steam and builds up internal pressure inside the tank. This internal pressure will build up and eventually reach a point where the tank cannot hold it, which will result in a burst or even explosion.

    When such a burst occurs, steam and boiling water rush out of the tank, while cold water from the intake line flows into the tank. Normally, the line will shut itself off, preventing water entry when the tank if full. However, in this situation, the burst tank is never full because of the continual leaking, and the water from the main line flows through indefinitely. Water is entering the tank only to leak back out and flood the area around and below the water heater. The only upside to this scenario is that someone will likely hear the loud burst  and investigate and discover the problem before too much damage has occurred and remediation can be started.

    A leak, on the other hand, operates quietly and floods your home, garage, or workplace a little at a time. Usually, it will happen when one of your heating tank's fittings becomes damaged or corroded. This can provide a gap that allows water to escape. This flooding is not violent like a burst or explosion, but it can still be extremely destructive to property and sometimes dangerous to humans or pets. Regular maintenance and inspections of your water heater will increase awareness of possible problems. A professional can replace the anode, flush the corrosion from your tank, as well as check all valves and gaskets for problems or warning signs.

    What are the Hazards of Water Heater Overflows?

    With the added elements of high temperature and late detection, the number of threats with water heater flooding exceeds that of normal flooding. Here are some things to look out for in the event of a water heater overflow:

  • Hot water burns – The initial burst of water from a heater is scalding hot, so be sure not to rush in, especially if you see steam. Use protective clothing before attempting anything. Ideally, call SERVPRO of West Riverside to do the job for you. (951) 351-8033
  • Potential fire starter – Flooding doesn’t just create an electrical hazard, it can also short-circuit your electrical system and create sparks. Faulty electrical wiring is one of the most common causes of fire.
  • Water damage – When the water spills beyond the immediate surroundings of the heater and gets into your living and work spaces, the threat of water damage arises. Water can ruin carpets, damage wood, corrode metals and toast expensive appliances and machinery.
  • Mold growth – Mold spores can activate in places where there’s sufficient moisture and organic matter to sustain them. If your property was flooded by an overflowing heater, there’s a good chance that mold growth can follow suit. While seemingly harmless at first glance, mold can irritate our noses and skin when its spores are inhaled. Under certain conditions, mold colonies can turn black and toxic. The poison they produce has been linked to neurological disorders and even cancer.
  • Contact SERVPRO of West Riverside now at (951) 351-8033

    A water heater overflow is an emergency that should be addressed rapidly and decisively. The longer you wait the worse it can get and attempting to repair the water heater and clean up the water yourself could be dangerous and risky. Contact an experienced professional through SERVPRO of West Riverside today for a quick and easy resolution to your problem. "We're Always Here to Help" 24 hours a day, seven days a week, all year long.

    Riverside, Are you Traveling for the Holidays? Here are Some Tips

    11/27/2019 (Permalink)

    With the holidays in full effect, it’s important to note safe travel practices before heading out on the road this year. Below you’ll find ways to help ensure a safe departure this holiday season - Read on to learn more!

    If you are traveling during the holiday season, don’t let the stress of the hustle and bustle get you down. Realize ahead of time that there are millions of others that are also traveling and take steps to help cope with the situations that may arise due to the busy holiday traveling season. Travelchannel.com has provided the following tips to help you survive and calmly get to your destination.


    • Do Your Research: Plan alternative routes when traffic gets overwhelming. Maybe there is a more scenic route that might take a little longer but has less traffic. When flying, be sure to check the airline’s restrictions ahead of time. Know the fees for carry-on luggage and checked bags.
    • Stay Connected: Load your smartphone with all the latest travel apps before leaving home. There are apps to provide updates on flights, airport lines, cheapest gas, cleanest bathrooms, etc. You name it and there’s probably an app for that!
    • Pack Light: If possible, avoid checking bags at the airport altogether.
    • Pack Earplugs: The best way to escape stressful surroundings is to escape to a quiet place. Pack earplugs to turn down the crying babies, loud music, or loud talker sitting in the next aisle!
    • Pack Snacks & Drinks: It’s more difficult to remain calm and make good decisions when you are hungry and your belly is growling. Always have snacks handy for when the need arises.
    • Ship the Gifts or Give Gift Cards: For lighter travel, ship your gifts ahead of time or give gift cards.
    • Travel on Off-Peak Days: The day before the holiday is always the most highly traveled. Try traveling on the actual holiday to avoid crowds and traffic.
    • Travel Early or Late in the Day: Flights that leave early in the day are on-time more often. And avoid heavier traffic on the highways by traveling by car through the night.

    Busy holiday travel is much easier to cope with if it is expected and planned for accordingly. While the hectic crowds and stress may not be completely avoided, one can definitely overcome the challenges by considering these tips when planning travel. 

    Driving long distance to visit family?

    With the holidays in full effect, it’s important to note safe travel practices before heading out on the road this year. Below you’ll find ways to help ensure a safe departure this holiday season - Read on to learn more!

  • Prepare your Vehicle for Long Distance
  • Check your wipers and fluids. Have your radiator and cooling system serviced. Simple maintenance can prevent many of the problems that strand motorists on the side of the road.

  • Plan Ahead
  • Before you get on a highway, know your exit by name and number, and watch the signs as you near the off-ramp. Drivers making unexpected lane changes to exit often cause accidents.

  • Do not cut in front of large trucks
  • Remember that trucks are heavier and take longer to make a complete stop, so avoid cutting quickly in front of them.

  • Beware of truck blind spots
  • When sharing the road with large trucks, be aware of their blind spots. If you can't see the truck driver in his or her mirrors, then the truck driver can't see you.

  • Check your emergency kit.  Contents should include a battery-powered radio, flashlight, blanket, jumper cables, fire extinguisher, first aid kit, bottled water, non-perishable foods, maps, tire-repair kit and flares.
  • Keep your eyes on the road
  •  Distracted driving is a major cause of traffic accidents. Even just two seconds of distraction time doubles the chances of an accident. Use your cell phone when stopped and never text while driving.

  • Leave early and avoid risks
  •  Leave early so you won't be anxious about arriving late and to accommodate delays. Road conditions may change due to inclement weather or traffic congestion.

  • Avoid extreme weather conditions
  • Ice, hail and snow make roads difficult to travel. Try to avoid driving through extreme weather conditions, and travel during daylight.

  • Remove ice and snow from your vehicle
  • Clear snow from your windows and roof to ensure that you have maximum visibility and are not creating a hazard for the vehicle behind you. Don't allow ice and snow to create additional blind spots on your vehicle.

  • Beware of the vehicle in front of you
  • Leave extra room between you and the vehicle in front so you can avoid snow and ice blowing onto your windshield or maneuver around patches of ice.

  • Slow down
  • With the extra highway congestion due to holiday travel, speeding becomes even more dangerous. Allow plenty of space cushion and reduce your speed.

  • Buckle up
  • Safety belts reduce the risk of fatal injury by 45 percent and are a simple way to increase your safety on the road.

    *Information courtesy of the American Trucking Associations

    Will you be Frying a Turkey or Roasting one in your Riverside Home?

    11/25/2019 (Permalink)

    Box 6 Tips for cooking turkey, a picture of the tip on top and below the words explaining the tip.  From Riverside Fire Dept 6 Tips from our Riverside Fire Department

    Riverside families will come together this holiday season.  Avoid tragic fires with these cooking tips.  

    Many families come together over the Holidays for their favorite turkey dinner. It's also a time where family members may want to join in the food preparation so fire safety is important. With the speed of deep-frying a turkey, the irresistible flavor, and juiciness that results, turkey frying has become a Thanksgiving tradition for some. But turkey fryers have the potential to cause fire and serious injury, which is why organizations like Underwriters Laboratories and the National Fire Protection Association advises against using them. If you plan to deep-fry your holiday bird, be sure you know how to safely use the fryer, and take these precautions to protect yourself, your guests and your home.

    Many first-timers fill the fryer with too much oil or attempt to fry a turkey that isn't entirely thawed. Both mistakes can cause serious fires. U.S. fire departments respond to more than 1,000 fires each year in which a deep-fryer is involved.

    Tips to help prevent deep fried turkey accidents

    • Keep outdoor fryers off decks, out of garages and a safe distance away from trees and other structures.
    • Make sure the turkey is thawed and dry before cooking. Ice or water that mixes into the hot oil can cause flare-ups.
    • Watch the weather. Never operate a fryer outdoors in the rain.
    • Place the fryer on a level surface and avoid moving it once it's in use.
    • Leave 2 feet between the tank and the burner when using a propane-powered fryer.
    • Follow the manufacturer's instructions to avoid overfilling. Oil can ignite when it makes contact with the burner.
    • Choose a smaller turkey for frying. A bird that's 8 to 10 pounds is best; pass on turkeys over 12 pounds.
    • Never leave fryers unattended.
    • Purchase a fryer with temperature controls and watch the oil temperature carefully. Cooking oil that is heated beyond its smoke point can catch fire. If you notice the oil is smoking, turn the fryer off.
    • Turn off the burner before lowering the turkey into the oil. Once the turkey is submerged, turn the burner on.
    • Wear goggles to shield your eyes, use oven mitts to protect your hands and arms and keep an "ABC" or grease-rated fire extinguisher close by. Do not to use water or a garden hose on a fire related to Turkey Fryers.
    • Skip the stuffing when frying turkey and avoid water-based marinades.
    • Keep children and pets away from the fryer at all times.
    • Once finished, carefully remove the pot from the burner, place it on a level surface and cover to let the oil cool overnight before disposing.
    • Opt for an oil-less fryer. This uses infrared heat, rather than oil, to cook the turkey.

    If you are cooking in the kitchen


    • Test the batteries in your smoke alarms. Press the test button on your units to make sure they work.
    • Prevent fires by making sure your oven and stovetop are clean and free of grease and dust.


    In 2015, U.S. fire departments responded to an estimated 1,760 home cooking fires on Thanksgiving. Unattended cooking was by far the leading contributing factor in cooking fires and fire deaths, and cooking equipment was involved in nearly half (48 percent) of all reported home fires.  Says ohsonline.com

    • Stay in the kitchen when cooking on the stovetop and keep an eye on the food.
    • Stay in the home when cooking your turkey as well, and check on it often.
    • If you must step away from your cooking, set a kitchen timer so you don’t get distracted by guests.
    • Keep children at least three feet away from the stove, oven, hot food and liquids. Steam or splash from vegetables, gravy, or coffee could cause serious burns.
    • Keep items that can catch fire, such as oven mitts, wooden utensils, and towels, away from the cooking area.
    • Make sure the floor is clear of tripping hazards such as children, toys, bags, or pets that could cause you to fall.
    • Keep knives out of the reach of children.
    • Turn pot and pan handles inward and away from the front or edge of the stove. If handles are turned outward, they could be jostled or knocked off the stove and spill, causing burns.
    • Keep electric cords from appliances such as electric knives or mixers from dangling off the counter in reach of a child.

    Should something occur and a fire breaks out SERVPRO of West Riverside City will be on hand.  We are ready to help, we are available during holidays.  Call us so we can take the stress off your shoulders in order to get your home back, "Like it never even happened." 

    SERVPRO West Riverside City


    Fire Damage in the Home You Rent in Riverside: Will Your Renter’s Insurance Cover You?

    11/20/2019 (Permalink)

    A document with the heading, "Renters Insurance". Knowing about the five major coverage areas is a good starting place. Work with your insurance agent, do your research.

    Experiencing a fire in your Riverside, CA, residence can be unsettling and stressful. Understanding how your renters insurance policy will cover you can provide some peace of mind during a challenging time.

    The Big Picture of Fire Coverage

     Renters are covered for fire damage, but policies can vary greatly. Knowing a bit about the five major coverage areas is a good starting place.

    Personal Property – This coverage allows you to be reimbursed for your personal property loss from a fire.

    Liability – This benefit allows payment to others if another person sustains loss or injury as a result of your home fire.

    Loss of Use – This coverage reimburses you for expenses you incur if you need to live outside your home while fire restoration proceeds.

    Mandatory Evacuations – This applies if you incur living expenses or loss due to a mandatory evacuation of your home.

    Natural Peril – If your fire started because of an extreme weather event or natural disaster, this provision requires your policy to cover your damages.

    There are a few specific renters insurance provisions that are worthy of consideration as they may vary between policies.

    Renter's Policy and Coverage Variables

    As with any insurance product, it is prudent to weigh all of the factors when evaluating your current policy or a new one. Comparing coverage limits and deductibles is a good place to start. Your policy will generally cover the professional fire restoration process, but one variable that can make a big difference is the personal property reimbursement provision. Replacement value coverage is far superior as it pays for the cost of replacing your items, not just their current value. It is a good idea to confirm that fire damage will be covered even if it is secondary to an event such as an earthquake. Finally, it’s important to understand whether there are exclusions or exceptions as to the cause of the fire.

    If you are preemptively investigating fire insurance for renters, this information may help you shop for the best coverage. If you’ve experienced a fire in your residence, understanding your renters insurance may help relieve your financial concerns and make an unsettling situation less stressful.

    There are many renters out there that don’t understand renters insurance, or they don’t think that they need it. Here are 5 myths and facts about renter’s insurance. According to State Farm:

  • MYTH: The landlord’s insurance covers your possessions. Don’t count on it. Most landlords’ insurance covers only the building and damages due to negligence. Coverage for some of the most common causes of property damage and loss, such as theft, vandalism, and fire, is entirely up to you. Without renter’s insurance, you may have to bear the financial burden of a loss on your own.
  • MYTH: Renters insurance is expensive. In this case, the numbers speak for themselves. According to the IIABA, the average renter’s policy costs just $12 a month for up to $30,000 in personal property coverage. That’s solid coverage for less than the cost of a couple cups of coffee a week.
  • Still concerned about price? Your insurer will work with you to find the combination of coverage and cost that suits your needs. You might even qualify for a discount by taking some simple home safety precautions or purchasing another policy, such as auto insurance, with the same insurer.
  • MYTH: You don’t need insurance if your stuff isn’t expensive. Most renters’ belongings cost more than they think. In fact the average person has over $20,000 worth of belongings that are probably not covered by a landlord’s policy.
  • Think that number is too high? Take a moment to add up the approximate cost of your computer, television, stereo, furniture, jewelry, and clothing. If a fire gutted your apartment tomorrow, would you have the cash to replace it all?
  • MYTH: Renters insurance covers only your possessions. In fact, renters insurance covers much more than just your personal property. The average policy also includes up to $100,000 in liability coverage. That means in the event of a covered loss, your insurer will help cover the costs if you’re held responsible for injuring another person or damaging another person’s property, including our landlord’s. Moreover, this coverage applies whether the incident occurred within your residence or elsewhere.
  • MYTH: Renter’s insurance is hard to get. The internet makes getting renter’s insurance easier than ever. You can research providers, compare quotes, and even find an agent online. Or, just as easily, you can place a quick call to an insurance representative. Answer a few questions and you’re likely to get a rate quote almost immediately.
  • Tips for Choosing the Right Biohazard Cleanup Service in Riverside City

    11/18/2019 (Permalink)

    2 men dressed in proper head to toe white personal protective gear. With mask, goggle and gloves.  Holding a trash bag. In addition to proper training and experience, a person involved in biohazard remediation must have proper personal protective gear or PPE.

     If you’ve found yourself in a position in which you require the services of a biohazard cleaning company, ensure that you hire the best biohazard remediation service for the job.

    Questions you should ask

    • How long have you been in business
    • What type of insurance does your company maintain
    • Are your registered with the State of California
    • How does the company respect privacy
    • What are your hours of availability

    Always Choose Trained Professionals

    • Because it’s traumatic: No one should have to deal with the personal impact of cleaning up after the traumatic loss of a loved one. A professional SERVPRO can get a situation cleaned up quickly, compassionately and discreetly.
    • Because it’s safer: Federal regulations classify all human and animal remains, including blood, urine, feces, vomit and bodily fluids, as biohazards. This is because they have the potential of carrying life-threatening pathogens such as Hepatitis B and C, AIDS, HIV, MRSA, Tuberculosis and many more. The safe cleanup and removal of bio-hazardous materials involves extensive analysis and detailed work, and the use of state-of-the-art cleaning and odor removal technologies.

    Need Biohazard Cleanup? Call Us Today – 951-351-8033

    Licensed Bonded & Insured

    • It is important to use licensed professionals because they conduct safe cleanup, removal and disposal of bio-hazardous waste. Additional considerations include being registered and compliant with OSHA and FEMA, federal agencies that oversee disasters and workplace safety. Cleanup crews will be coming into your home or the home of your loved one, so be sure the professional you choose is bonded and insured.

    Approved Vendors for Most Major Insurance Companies

    • In most cases, insurance will cover much or all of the cost of traumatic even cleanup. You can minimize or eliminate your out-of-pocket expenses by working with licensed and bonded professionals such as SERVPRO of West Riverside City who will deal directly with insurance companies, saving you one more headache in this already difficult process.

    We provide cleanup and recovery services for many biohazard situations. These include the following:

    • Suicide/death accidents
    • Homicide cleanups
    • Blood cleanup
    • Accident cleanup
    • Hoarding scenes
    • Animal waste/remains
    • Chemical spills
    • Tear gas cleanup
    • Meth lab cleanup


    Q: Can I just use my regular cleaning or janitorial service for biohazard cleanup of blood or bodily fluids?

    A: Not unless your regular cleaning or janitorial service has been properly trained and equipped to handle biohazard cleanup and waste such as blood or bodily fluids, and has a legal place to dispose of the recovered biohazardous waste.

    Q: Who pays for bio-recovery services?

    A: In many cases home, business or auto insurance will pay for bio-recovery services. Ultimately the property owner may be responsible for cost of the service.

    Q: Can I have an employee of my business clean the scene?

    A: Federal Regulation 29cfr1910.1030 states that no employee can be placed in a position to be exposed to biohazard cleanup of blood spills without first:

    1. Receiving Blood Borne Pathogen (bbp) training.
    2. Having a written BBP exposure control plan.
    3. Having been provided personal protective equipment.
    4. Having been offered Hepatitis B vaccine and exposure evaluation and follow-up.
    5. Being provided with a method to remove and properly store the bio-hazardous waste in properly marked containers for disposal at an approved site.

    Universal Precautions and Protective Attire in California

    Following the OSHA Blood Pathogens Standard, the state of California has delineated the universal precautions, and associated protective attire, that must be utilized when workers are exposed to blood, other bodily fluids, and other biological materials. This includes workers in the healthcare as well as the biohazard remediation industries.

    Essential protective attire mandated by the state of California, following OSHA protocols, includes:

    • Disposable gloves
    • Protective gowns or uniforms (there is a preference, although no mandatory requirement, that this type of protective gear be disposable)
    • Protective eyewear and masks or face shields

    For more information please visit:

    The other OSHA requirements for blood cleanup include:

    • Immediately limit access to the area contaminated by blood, bodily fluids, or potentially hazardous biological materials.
    • Cleanup blood, fluids, and materials as quickly and thoroughly as possible.
    • Dispose of the collected blood (and other materials) together with the items used to cleanup these biomaterials in a proper biohazard receptacle.
    • Sanitize all items that came into contact with blood, fluids, or biological materials.
    • If sanitation is impossible, any contaminated items need to be removed and properly disposed of.
    • Although not a specific OSHA requirement, deodorization is another step taken when it comes to comprehensive remediation of a traumatic scene or other situation in which blood or other biomaterials are present.
    • Properly dispose of all protective gear utilized in the blood cleanup process.
    • Safely and properly transport all items designated for disposal to a licensed biological material and hazardous waste disposal provider.


    The OSHA requirements for cleaning up biohazardous waste are designed to fulfill the underlying mission of the agency. The mission of OSHA, since its creation, is “to assure safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education, and assistance.” Thus, the agency maintains resources of different types that are designed to ensure that a business with workers exposed to biohazardous waste is able to develop suitable safety protocols.  See

    Storm Chasing Companies, Should Riverside Residents Trust Them?

    11/13/2019 (Permalink)

    A laundry room with a white washer and dryer, walls charred and covered with soot and smoke damage This home caught fire in Riverside, be prepared with phone numbers. Inform your insurance agent & Call SERVPRO of West Riverside City 951-351-8033

    Don't be scammed by storm chasers.

    Contractor duo trolled neighborhoods after storms, offering to fix damaged homes. The duo stole more than $770,000 in down payments from storm-traumatized homeowners — without fixing the homes. Many victims were elderly.  These storm chasers have a new roof: They received up to 20 years in prison. This story ended in justice but all too often home and business owners are taken advantage of by less than reputable people.

    You can keep scammers away. Protect your family, bank account and yourself from crooks: Stay alert, ask questions and go slow and pay attention to details.

    Contact your insurance agent don’t trust that the contractor will file the claim for you. No one should be filing a claim on your insurance but you. This is a good time to talk with your agent about if you should even file a claim or not. You may need additional information like estimates from a reputable company.  

    After a damage to your car or home...Take photos of the damage and passengers. You can prevent fake injury and damage claims.

    Contact your state insurance department or National Insurance Crime Bureau (1-800-835-6422) to report a scam. You can also report a scam with the BBB 

    Check with your insurance company about policy coverage and specific filing requirements. Save all receipts, if temporary roofing repairs are necessary. Know what your deductible is and know when to file a claim.

    Although you may be anxious to get things back to normal, avoid letting your emotions get the better of you. Don't be pressured into making an immediate decision with a long-term impact. Be proactive in selecting a business and not reactive to sales solicitations. It is common for storm chasers to call and knock on your door.

    For major repairs, take time to shop around and get 3-4 estimates based on the same specifications and materials. Check out references that are at least one year old, verify with your local government to find out whether or not businesses are required to be licensed/registered to do work in your area, and check with your local building inspector to see if a building permit is required.

    Be wary of door-to-door workers who claim to have leftover materials from a job “down the street” or who do not have a permanent place of business. If salespeople go door-to-door, check to see if your community requires them to have solicitation permits.

    Be leery if a worker shows up on your doorstep to announce that your home is unsafe. If you are concerned about possible structural damage in your home, have an engineer, architect or building official inspect it. While most roofing contractors abide by the law, be careful allowing someone you do not know inspect your roof. An unethical contractor may actually create damage to get work. This goes for Mold Remediation also. Contact an independent environmental specialist to perform an air quality test. Or ask if they do the test themselves or do they have a third party perform the test. If the mold inspection company does the testing or the roofer does the inspection what do you think the odds of them finding work for themselves to perform are?

    Require a written contract agreement with anyone you hire. Be sure their name, address, license number, if applicable, and phone number are included in the contract. Read and understand the contract in its entirety, and don’t sign a blank contract. A copy of the signed contract is to be given to you at time of signature. What certifications does the company have?

    Storm damages change based on your location.  We here in the California area experience  wildfires and strong winds.  But in other areas they experience tornadoes or hurricanes. It's still important to be informed on the various kinds of storms that could occur in your area. Be prepared on who to contact.  Have numbers handy on your phone. Inform your insurance agent and Call a trusted company, call SERVPRO of West Riverside City 951-351-8033

    Mold Prevention that Work for Your Riverside Home

    11/11/2019 (Permalink)

    wall behind a sink shows evidence of black speckled mold. SERVPRO of West Riverside City specializes in mold cleanup and restoration, Our crews are highly trained restoration professionals.

    Although there are a variety of challenges that residential and commercial property owners can experience, the presence of mold is particularly problematic.

    This is the case for many reasons, including the fact that mold can cause health problems and decrease the structural integrity of one’s property. There are ways to prevent the growth of mold, but your best course of action is hiring a professional mold remediation company. Try implementing some or all of the following six mold prevention tips:

  • Invest In A Dehumidification System.
  • One of the best ways to prevent the growth and proliferation of mold is to invest in an air conditioner that features a dehumidification system. These systems are effective in removing moisture from your property. Once the moisture is removed, the mold is deprived of one of the vital nutrients that help it grow.

  • Be Cautious When Turning The AC Off.
  • Make sure that you are cautious when you turn off your air conditioner. In climates that are humid, a long-standing period of inactivity can enable humidity levels to become dangerously high. If the humidity level becomes extremely high, it creates the moist environment necessary for mold to grow and thrive.

  • Use Insulation.
  • Another strategy you can use to prevent mold is the use of insulation. By installing insulation as well as vapor barriers, you can prevent condensation from accumulating on objects like plumbing fixtures, beams, and water pipes.

  • Avoid Standing Water.
  • Stagnant water can become a breeding area for mold. Since this is the case, make sure that you keep your tubs, showers, sinks and all other wet regions of your property free of standing water.

  • Review Your Applications.
  • Another strategy for mold prevention is application review. Make sure that all of your construction, design, and architectural applications are effective in preventing water from coming in contact with the interior of your property and goods. Specific regions of concern include poorly designed balconies, pitched roofs, improperly installed flashing, doors, windows, thin stucco, and vapor barriers.

  • Maintain Structure Regularly.
  • One final way to help prevent mold growth is to ensure that the integrity of your building envelope is maintained. You can achieve this objective by investing in regular roof flashing, caulking, sealing, and inspections of the exterior.


    Mold can be a severe problem for residential and commercial property owners to handle. However, using the prevention tips and tricks outlined above can help you keep your property mold-free. In the event that mold growth does transpire, call a professional restoration company. They have extensive experience in the mold remediation field and can assist with your mold restoration needs.

    If you suspect Mold

    If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

    What to Do:

    ·         Stay out of affected areas.

    ·         Turn off the HVAC system and fans.

    ·         Contact SERVPRO of West Riverside City for mold remediation services.

    What Not to Do:

    ·         Don’t touch or disturb the mold.

    ·         Don’t blow air across any surfaces with visible or suspected mold growth.

    ·         Don’t attempt to dry the area yourself.

    ·         Don’t spray bleach or other disinfectants on the mold.

    About Our Mold Remediation Services

    SERVPRO of West Riverside City specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

    If You See Signs of Mold, Call Us Today – SERVPRO of West Riverside City 951-351-8033

    Riverside Landlord Versus Tenant Flood Responsibilities

    11/6/2019 (Permalink)

    downstairs basement flooded with water, a water heater and dresser halfways underwater.  2 chairs floating., Flooding can be stressful and confusing. Once you and your family are safe, it is time to think about repairing and restoring your home or business.

    Flooding  can be stressful and confusing. Once you and your family are safe, it is time to think about repairing and restoring your home or business.

    Homeowners, business owners and renters alike now have to navigate the waters of insurance coverage. For homeowners, the process is likely clear. For landlords and tenants, however, it may be a bit more complicated. What does commercial property insurance cover? What does renter’s insurance cover?

    Landlord Responsibilities

    The first step as a landlord is to know your insurance coverage. Flood insurance is not typically part of general property insurance. Talk to your agent about your specific policy. Landlords are responsible for the following in the case of a flood:

    • Whether insurance covers flooding or not, you as the property owner are still responsible for returning the dwelling to a safe, livable situation for your tenants. This must be done in a reasonably timely manner, so contact a water restoration specialist as soon as possible to avoid secondary damage from occurring. 

    • Damages to the building are covered by the landlord, including all appliances that were not purchased and installed by the tenants. Flooring, drywall, electrical and other structures are under the property owner’s purview as well. 

    Tenant Responsibilities

    The landlord is not responsible for all damage, so as the tenant it is important to obtain renter’s insurance and know what is covered. As with landlords, flood coverage is not typically included in basic insurance, so talk to your agent about the details. Tenants should know the following information:

    • As a renter, your personal belongings are covered under your insurance. 
    • Relocation, if the apartment or dwelling is unlivable, is usually covered by your insurance and rent does not need to be paid during that time. You may choose to discontinue the lease if the damage is severe. 

    Whether you are the landlord or tenant, obtain the appropriate insurance coverage. Understand what your property or renter’s insurance covers, and what your responsibilities are in the case of a flood in Riverside. 

    What's Next

    You went downstairs to switch over your laundry and realize your laundry room is flooded and you need to call SERVPRO of West Riverside City, what are they going to ask? 

  • Callers Name/Customer Name - Who will be responsible for decision and billing. 
  • Property Address 
  • Customer Phone Number 
  • Insurance Company, Claim Number, Deductible amount, insurance adjuster(if assigned yet) - Some of these items may not be known right away but are very important to ensure the insurance is able to be communicated with during the process. 
  • What, where, when - What broke, a pipe, toilet overfilled, storm related? What areas of the home is damaged, how big of an area, what kind of flooring? When did it happen?
  • Has the source been corrected or stopped? Before services can be effective by SERVPRO you may need to have a plumber correct or stop the leak.
  • If you call us day or night, you'll speak to a local representative to help guide you threw the next steps.  

    Now that we got the question completed, were scheduling services to begin and load up the vans.  

    Storm or Flood Damage? Call Us Today 951-351-8033

    SERVPRO West Riverside City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPROs corporate training facility, to regular IICRC-industry certification, you can rest assured our staff is equipped with the knowledge to restore your property.

    Why Do We Have Red flag fire danger in Riverside?

    11/4/2019 (Permalink)

    black background with yellow and orange fire flames in the forefront.   In less than 30 seconds, a small flame can turn into a major fire. Protect yourself and your family by preparing in advance.

    Fire is FAST!

    In less than 30 seconds, a small flame can turn into a major fire.  There is little time to escape. It only takes minutes for thick black smoke to fill your home.

    Santa Anas are dry, warm (often hot) winds that blow westward through Southern California toward the coast. They're usually seasonal, and typically occur between October and March and peak in December. They originate when high pressure systems form over the high-elevation deserts of the Great Basin between the Sierra Nevada's and the Rocky Mountains. Air from the system flows clockwise, so winds on the southern side of the system push west towards the Pacific Ocean.

    The winds pass over the mountains between coastal California and the inland deserts. As they flow downslope, the air gets compressed and rises in temperature at a rate of almost 29 degrees per mile of descent. While air's temperature rises, its relative humidity drops, commonly to less than 20 percent and sometimes to even less than 10 percent. The winds also increase dramatically in speed when they're forced through narrow mountain passes and canyons.

    By the time the winds hit the coastal areas, they're very dry, warm, and moving fast. This is what makes them problematic. They dry out vegetation, making it better fuel for a fire—and once a fire starts, the winds fan the flames and help spread them.  From Mentalfloss.com.

    The California of Forestry & Fire Protections says, " A Red Flag Warning is issued for weather events which may result in extreme fire behavior that will occur within 24 hours. A Fire Weather Watch is issued when weather conditions could exist in the next 12-72 hours. A Red Flag Warning is the highest alert. During these times extreme caution is urged by all residents, because a simple spark can cause a major wildfire. A Fire Weather Watch is one level below a warning, but fire danger is still high."

    According to the National Fire Protection Association:

    • Seventy-one percent of households have a fire escape plan, but only 47% of those have practiced it.
    • One-third believe they have at least six minutes before a fire in their home becomes life-threatening.
    • Only 8% said their first thought was to get out when they heard the smoke alarm.

    It's clear from this survey that many in our community probably don't understand the life-threatening risks from heat and toxic smoke produced in a modern home fire. Fire departments need to re-enforce these messages about the characteristics of fire: Fire is FAST. Fire is DARK. Fire is HOT. Fire is DEADLY!

    Thirty years ago, people had 17 minutes to escape a home fire: now they have about two minutes. New construction practices and materials, as well as the furniture inside, cause fires to burn faster. Another hazard found in many homes is synthetic materials such as rubber, plastic or foam. When those materials burn, they can cause cyanide poisoning. Most people who die in a fire die from smoke inhalation, not burns.

    Fire is FAST!

    In less than 30 seconds, a small flame can turn into a major fire. 

    Fire is HOT!  If you inhale the super-hot air in a home fire, it will scorch your lungs.  Heat is more threatening than flames.  Room temperature can rise to 600 degrees F at eye level. 

    Fire is dark!  If you wake up to a fire you may be blinded disoriented and unable to find your way around your home.  Fire isn't bright.  But quickly produces black smoke and complete darkness.  

    Fire is DEADLY!  The odorless, colorless fumes from a home fire can lull you into a deep sleep. You may not wake up in time to escape.  Smoke and toxic gases kill  more  people than flames do. 

    Plan it

    The first step is working with your household to develop a plan for home. IAFC’s Ready, Set, Go! Program’s "Your Personal Wildland Fire Action Guide" provides handy checklists that will walk you through creating a family disaster plan, building emergency kits, identifying where to get wildfire updates from, and knowing when to evacuate. 

    Homeowners can reduce their risk of loss to wildfire this time of year by making simple and low-cost improvements to their home and landscape. Some of these activities are typical fall home maintenance projects, such as:

  • Removing dead branches from trees and shrubbery (fall is a great time of year to prune bushes and trees, reducing the ability for fire to move up from shrubs into trees);
  • Removing leaves from gutters and roofs;
  • Removing weeds (that are drying out) from around the home especially within the first 5 feet of the home; and
  • Making sure vents are screened and cleared of debris
  • Being prepared is the key.  Riverside is not out of danger. We still have potential winds through March.  If you would like to read about more tips, check out our website under SERVPRO Blogs

    Pet Fire Safety Protecting Your Riverside Pets from Potential Danger

    10/30/2019 (Permalink)

    SERVPRO of West Riverside mascot Ellie, a cattle dog, sitting on a chase lounge SERVPRO of West Riverside mascot Ellie is happy to know her owner has prepared an emergency plan in the event of a fire.

    Emergencies can happen at any moment and can come in a myriad of ways. While we may never be able to fully prevent such events from happening, we can prepare ourselves and our pets for when they do.

    The American Red Cross put together important tips concerning fire safety in your home. Use this list to ensure that you and your furry friends are prepared should a fire break out. 

    Home fires are the most common disaster that the American Red Cross responds to – and also the most preventable.

  • The best way to protect your pets from the effects of a fire is to include them in your family plan. This includes having their own disaster supplies kit as well as arranging in advance for a safe place for them to stay if you need to leave your home.
  • When you practice your escape plan, practice taking your pets with you. Train them to come to you when you call.
  • In the event of a disaster, if you must evacuate, the most important thing you can do to protect your pets is to evacuate them, too. But remember: never delay escape or endanger yourself or family to rescue a family pet.
  • Prevent Your Pets from Starting Fires

    The National Fire Protection Association estimates that nearly 1,000 home fires each year are accidentally started by the homeowners' pets. The American Kennel Club and ADT Security Services have joined forces to provide the following tips:

  • Extinguish Open Flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
  • Remove Stove Knobs - Be sure to remove stove knobs or protect them with covers before leaving the house - a stove or cooktop is the number one piece of equipment involved in your pet starting a fire.
  • Invest in Flameless Candles - These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
  • Secure Young Pets - keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.
  • Help Firefighters Help Your Pets

  • Keep pets near entrances when away from home. Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.
  • Affix a pet alert window cling and write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets. Make sure to keep the number of pets listed on them updated.
  • Pets become a part of our families, and we need to remember that we need to have plans in place for them too when it comes to safely evacuating a home in case of a fire. And remember, if you are victim of a house fire, SERVPRO® of West Riverside City can help #LikeItNeverEvenHappened.

    Riverside, How to Protect yourselves from IDENTITY THEFT AND INTERNET SCAMS

    10/28/2019 (Permalink)

    Words across the top, "Own it. Secure it. Protect it."  Below these words, "2019 National  Cybersecurity Awareness Month." As technology continues to evolve, cybercriminals will use techniques to exploit technology to steal your identity, personal information, & money.

    Today’s technology allows us to connect around the world, to bank and shop online, and to control our televisions, homes, and cars from our smartphones.

    With this added convenience comes an increased risk of identity theft and Internet scams. #BeCyberSmart on the Internet—at home, at school, at work, on mobile devices, and on the go.


    • The total number of data breaches reported in 2018 decreased 23% from the total number of breaches reported in 2017, but the reported number of consumer records containing sensitive personally identifiable information (PII) exposed increased 126%. Identity Theft Resource Center, “2018 End-of-Year Data Breach Report”, 2018
    • Credit card fraud tops the list of identity theft reports in 2018. The Federal Trade Commission (FTC) received more than 167,000 reports from people who said their information was misused on an existing account or to open a new credit card account. Federal Trade Commission, “Consumer Sentinel Network Data Book 2018”, 2019.
    • Consumers reported $905 million in total fraud losses in 2017, a 21.6% increase over 2016. Experian, “Identify Theft Statistics”, 2019.


    As technology continues to evolve, cybercriminals will use more sophisticated techniques to exploit technology to steal your identity, personal information, and money. To protect yourself from online threats, you must know what to look for. According to the FTC, these are the top three kinds of threats reported in 2018:

    • Identity theft is the illegal acquisition and use of someone else’s personal information to obtain money or credit. Signs of identity theft include bills for products or services you did not purchase, suspicious charges on your credit cards, or new accounts opened in your name that you did not authorize.
    • Imposter scams occur when you receive an email or call from a person claiming to be a government official, family member, or friend requesting personal or financial information. For example, an imposter may contact you from the Social Security Administration informing you that your Social Security number (SSN) has been suspended, in hopes you will reveal your SSN or pay to have it reactivated.
    • Debt Collection scams occur when criminals attempt to collect on a fraudulent debt. Signs the “debt collector” may be a scammer are requests to be paid by wire transfers or credit cards. In 2018 there was a spike in requests for gift cards and reloadable cards as well.


    • Double your login protection. Enable multi-factor authentication (MFA) to ensure that the only person who has access to your account is you. Use it for email, banking, social media, and any other service that requires logging in. If MFA is an option, enable it by using a trusted mobile device, such as your smartphone, an authenticator app, or a secure token—a small physical device that can hook onto your key ring. Read the Multi-Factor Authentication (MFA) How-to-Guide for more information.
    • Shake up your password protocol. According to NIST guidance, you should consider using the longest password or passphrase permissible. Get creative and customize your standard password for different sites, which can prevent cyber criminals from gaining access to these accounts and protect you in the event of a breach. Use password managers to generate and remember different, complex passwords for each of your accounts. Read the Creating a Password Tip Sheet for more information.
    • Be up to date. Keep your software updated to the latest version available. Maintain your security settings to keeping your information safe by turning on automatic updates so you don’t have to think about it, and set your security software to run regular scans.


    Stay Protected While Connected: The bottom line is that whenever you’re online, you’re vulnerable. If devices on your network are compromised for any reason, or if hackers break through an encrypted firewall, someone could be eavesdropping on you—even in your own home on encrypted Wi-Fi.

    • Practice safe web surfing wherever you are by checking for the “green lock” or padlock icon in your browser bar—this signifies a secure connection. • When you find yourself out in the great “wild Wi-Fi West,” avoid free Internet access with no encryption. • If you do use an unsecured public access point, practice good Internet hygiene by avoiding sensitive activities (e.g., banking) that require passwords or credit cards. Your personal hotspot is often a safer alternative to free Wi-Fi. • Don’t reveal personally identifiable information such as your bank account number, SSN, or date of birth to unknown sources. • Type website URLs directly into the address bar instead of clicking on links or cutting and pasting from the email.


    If you discover that you have become a victim of cybercrime, immediately notify authorities to file a complaint. Keep and record all evidence of the incident and its suspected source. The list below outlines the government organizations that you can file a complaint with if you are a victim of cybercrime.

    • FTC.gov: The FTC’s free, one-stop resource, www.IdentityTheft.gov can help you report and recover from identity theft. Report fraud to the FTC at ftc.gov/OnGuardOnline or www.ftc.gov/complaint
    • US-CERT.gov: Report computer or network vulnerabilities to US-CERT via the hotline: 1-888-282-0870 or www.us-cert.gov. Forward phishing emails or websites to US-CERT at phishing- report@us-cert.gov.
    • IC3.gov: If you are a victim of online crime, file a complaint with the Internet Crime Complaint Center (IC3) at http://www.IC3.gov.
    • SSA.gov: If you believe someone is using your SSN, contact the Social Security Administration’s fraud hotline at 1-800-269-0271.

    Checking your Riverside home after a fire, Taking the Appropriate Steps to Stay Safe

    10/23/2019 (Permalink)

    black and white image of a structure burned down, with the words, "What can you do now to Fireproof your home?" If your experience a fire, SERVPRO of West Riverside City can help relieve stress. We can work with your insurance agent to determine the next steps.

    It's scary to think of experiencing a home fire.  Being prepared will help you get through this stressful process.  It can happen to anyone at any time.  The key is knowing what to do in advance should you experience a home fire.  Here are some important tips from our friends at American Red Cross.

    Do not cut or walk past colored tape that was placed over doors or windows to mark damaged areas unless local authorities advise that it is safe to do so. If a building inspector has placed a color-coded sign on the home, do not enter it until you get more information, advice and instructions about what the sign means and whether it is safe to enter your home.

     If you have children, leave them with a relative or friend while you conduct your first inspection of your home after the fire. The site may be unsafe for children, and seeing the damage firsthand may upset them and cause long-term effects, including nightmares.

    Check for Structural Damage

  • Check the outside of your home before you enter. Look for loose power lines, broken or damaged gas lines, foundation cracks, missing support beams or other damage. Damage on the outside can indicate a serious problem inside. Ask a building inspector or contractor to check the structure before you enter.
  • If the door is jammed, don’t force it open – it may be providing support to the rest of your home. Find another way to get inside.
  • Damaged locks should be taken apart and wiped with oil. If locks can’t be removed, squirt machine oil through a bolt opening or keyhole, and work the knob to distribute the oil. Hinges should also be thoroughly cleaned and oiled.
  • Sniff for gas. If you detect natural or propane gas, or hear a hissing noise, leave the property immediately and get well away from it. Call the fire department after you reach safety.
  • If you have a propane tank system, turn off all valves and contact a propane supplier to check the system out before you use it again.
  • Check for smoke and embers throughout the home, including the attic.
  • Beware of animals, such as rodents, snakes, spiders and insects, that may have entered your home. As you inspect your home, tap loudly and often on the floor with a stick to give notice that you are there.
  • Damaged objects, such as furniture or stairs, may be unstable. Be very cautious when moving near them. Avoid holding, pushing or leaning against damaged building parts.
  • Is your ceiling sagging? That means it got wet – which makes it heavy and dangerous. It will have to be replaced, so you can try to knock it down. Be careful: wear eye protection and a hard hat, use a long stick, and stand well away from the damaged area. Poke holes in the ceiling starting from the outside of the bulge to let any water drain out slowly. Striking the center of the damaged area may cause the whole ceiling to collapse.
  • Is the floor sagging? It could collapse under your weight, so don’t walk there! Small sections that are sagging can be bridged by thick plywood panels or thick, strong boards that extend at least 8–12 inches on each side of the sagging area.
  • If the weather is dry, open windows and doors to ventilate and dry your home.
  • If power is out, use a flashlight. Do not use any open flame, including candles, to inspect for damage or serve as alternate lighting.
  • Disconnect and check all appliances for water damage before using them.
  • Make temporary repairs such as covering holes, bracing walls, and removing debris. Save all receipts.
  • Take photographs of the damage. You may need these to substantiate insurance claims later.
  • Checking Utilities and Major Systems


  • Check each telephone to see if it is still on the hook. Hang up any phones that aren’t. Wait a few minutes, and then pick up one phone to listen for a dial tone to know whether you have working telephone service.
  • If you don’t have a dial tone, try unplugging all the phones. Plug in one at a time and listen for dial tone. This will help you determine if the phone itself is broken or the service is completely out. If it is, contact the telephone company to report the problem and request repair.
  • Electrical, Plumbing and Heating Systems

  • If you see sparks, broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker.
  • If there is a pool of water on the floor between you and the fuse box or circuit breaker panel, use a dry wooden stick to try to reach to turn off the main fuse or breaker, but do not step or stand in water to do that. If you cannot reach the fuse box or breaker panel, call a qualified electrician for assistance.
  • Inspect the panel box for any breakers that may have tripped. A tripped breaker may indicate damaged wiring inside your home. Do not turn them on. Call an electrician.
  • Use a flashlight to inspect fuses. Replace broken fuses with exactly the same amperage rating and never use an object such as a coin or strip of metal to bypass the protection that fuses provide.
  • If you suspect sewage lines are damaged, avoid using sinks, showers or toilets and call a plumber.
  • If water pipes are damaged, turn off the water at the main valve. Call a plumber for assistance.
  • If you have a heating oil tank system, turn off all valves and contact a professional specializing in maintenance of such equipment before using it again.
  • Checking Household Items

    •  Normal household items, such as cleaning products, can cause toxic fumes and other hazards if they mix. See our household chemical safety tips.
    • Spilled chemicals that don’t pose a health risk must still be carefully cleaned up. Wear rubber gloves and discard spilled chemicals and rags used for cleaning according to the advice of local authorities.
    • Throw away food, beverages and medicine exposed to heat, smoke or soot. Food that was in the freezer can be used if it still has ice crystals on it. If not, discard it.

     Make Sure to:

  • Stay out of any building that has water around it.
  • Keep away from loose or dangling power lines. Report them immediately to the power company.
  • Contact your insurance agent. Do not discard damaged goods until an inventory has been taken. Save receipts for money spent relating to fire loss. Your insurance agent may provide immediate help with living expenses until you are able to return home and may offer assistance for repairs.
  • National Cybersecurity Awareness month-Riverside are you Aware?

    10/21/2019 (Permalink)

    blue sky, white clouds on the forefront wifi symbol, cell phone, key, lock, and an armor There are many ways to protect ourselves from cyber attacks. Internet of Things and Online Privacy are two areas we can focus on.

    Cybersecurity is the practice of protecting systems, networks, and programs from digital attacks. These cyber attacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes.

    Implementing effective cybersecurity measures is particularly challenging today because there are more devices than people, and attackers are becoming more innovative.

    With the help from our friends at Homeland Security, SERVPRO of West Riverside City hopes our Riverside neighbors find these tips regarding Internet of Things and Online Privacy helpful.


    Internet of Things (IoT) or smart devices refers to any object or device that is connected to the Internet. This rapidly expanding set of “things,” which can send and receive data, includes cars, appliances, smart watches, lighting, home assistants, home security, and more. #BeCyberSmart to connect with confidence and protect your interconnected world.


    • Cars, appliances, wearables, lighting, healthcare, and home security all contain sensing devices that can talk to another machine and trigger other actions. Examples include devices that direct your car to an open spot in a parking lot; mechanisms that control energy use in your home; and tools that track eating, sleeping, and exercise habits.

    • New Internet-connected devices provide a level of convenience in our lives, but they require that we share more information than ever.

    • The security of this information, and the security of these devices, is not always guaranteed. Once your device connects to the Internet, you and your device could potentially be vulnerable to all sorts of risks. • With more connected “things” entering our homes and our workplaces each day, it is important that everyone knows how to secure their digital lives.


    Shake up your password protocol. Change your device’s factory security settings from the default password. This is one of the most important steps to take in the protection of IoT devices. According to NIST guidance, you should consider using the longest password or passphrase permissible. Get creative and create a unique password for your IoT devices. Read the Creating a Password Tip Sheet for more information.

    Keep tabs on your apps. Many connected appliances, toys, and devices are supported by a mobile application. Your mobile device could be filled with apps running in the background or using default permissions you never realized you approved— gathering your personal information without your knowledge while also putting your identity and privacy at risk. Check your app permissions and learn to just say “no” to privilege requests that don’t make sense. Only download apps from trusted vendors and sources.

    Secure your network. Properly secure the wireless network you use to connect Internet-enabled devices. Consider placing these devices on a separate and dedicated network. For more information on how you can secure your network, view the National Security Agency’s Cybersecurity Information page.

    If you connect, you must protect. Whether it’s your computer, smartphone, game device, or other network devices, the best defense is to stay on top of things by updating to the latest security software, web browser, and operating systems. If you have the option to enable automatic updates to defend against the latest risks, turn it on.


    The Internet touches almost all aspects of our daily lives. We are able to shop, bank, connect with family and friends, and handle our medical records all online. These activities require you to provide personally identifiable information (PII) such as your name, date of birth, account numbers, passwords, and location information. #BeCyberSmart when sharing personal information online to reduce the risk of becoming a cyber crimes victim.


    • 64% of U.S. adults have noticed or been notified of a major data breach affecting their sensitive accounts or personal data. Smith, Aaron. “Americans and Cybersecurity.” Pew Research Center: Internet, Science & Tech. April 27, 2017.

    • Roughly half of Americans (49%) feel that their personal information is less secure than it was five years ago. Ibid.

    • 58% of Americans age 50 and older are more likely to feel that their personal information has become less safe in recent years: 58% of Americans in this age group express this opinion. Ibid.

    • 69% of consumers believe companies are vulnerable to hacks and cyberattacks. PricewaterhouseCoopers. “Consumer Intelligence Series: Protect.me.” PwC. 2017.


    Double your login protection. Enable multi-factor authentication (MFA) to ensure that the only person who has access to your account is you. Use it for email, banking, social media, and any other service that requires logging in. If MFA is an option, enable it by using a trusted mobile device, such as your smartphone, an authenticator app, or a secure token—a small physical device that can hook onto your key ring. Read the Multi-Factor Authentication (MFA) How-to-Guide for more information.

    Shake up your password protocol. According to NIST guidance, you should consider using the longest password or passphrase permissible. Get creative and customize your standard password for different sites, which can prevent cyber criminals from gaining access to these accounts and protect you in the event of a breach. Use password managers to generate and remember different, complex passwords for each of your accounts. Read the Creating a Password Tip Sheet for more information.

    Be up to date. Keep your software updated to the latest version available. Maintain your security settings to keeping your information safe by turning on automatic updates so you don’t have to think about it, and set your security software to run regular scans.

    If you connect, you must protect. Whether it’s your computer, smartphone, game device, or other network devices, the best defense against viruses and malware is to update to the latest security software, web browser, and operating systems. Sign up for automatic updates, if you can, and protect your devices with anti-virus software. Read the Phishing Tip Sheet for more information.

    Play hard to get with strangers. Cyber criminals use phishing tactics, hoping to fool their victims. If you’re unsure who an email is from—even if the details appear accurate— or if the email looks “phishy,” do not respond and do not click on any links or attachments found in that email. When available use the “junk” or “block” option to no longer receive messages from a particular sender.

    Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab coffee. What many people don’t realize is that these seemingly random details are all that criminals need to know to target you, your loved ones, and your physical belongings—online and in the real world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are—and where you aren’t—at any given time. Read the Social Media Cybersecurity Tip Sheet for more information.

    Keep tabs on your apps. Most connected appliances, toys, and devices are supported by a mobile application. Your mobile device could be filled with suspicious apps running in the background or using default permissions you never realized you approved—gathering your personal information without your knowledge while also putting your identity and privacy at risk. Check your app permissions and use the “rule of least privilege” to delete what you don’t need or no longer use. Learn to just say “no” to privilege requests that don’t make sense. Only download apps from trusted vendors and sources.

    Stay protected while connected. Before you connect to any public wireless hotspot—such as at an airport, hotel, or café—be sure to confirm the name of the network and exact login procedures with appropriate staff to ensure that the network is legitimate. If you do use an unsecured public access point, practice good Internet hygiene by avoiding sensitive activities (e.g., banking) that require passwords or credit cards. Your personal hotspot is often a safer alternative to free Wi-Fi. Only use sites that begin with “https://” when online shopping or banking.

    Six Things Riverside Homeowners Should Do After a Home Fire

    10/16/2019 (Permalink)

    A home in the forefront surrounded by trees and brush, with trees on fire in the background Wildfires can ruin homes and cause injuries or death to people and animals. Learn what to do after a home fire.

    Wildfires can ruin homes and cause injuries or death to people and animals.

    A wildfire is an unplanned fire that burns in a natural area such as a forest, grassland, or prairie. Wildfires can:

  • Often be caused by humans or lightning.
  • Cause flooding or disrupt transportation, gas, power, and communications.
  • Happen anywhere, anytime. Risk increases with in periods of little rain and high winds.
  • Cost the Federal Government billions of dollars each year.

  • Leave if told to do so.
  • If trapped, call 9-1-1.
  • Listen for emergency information and alerts.
  • Use N95 masks to keep particles out of the air you breathe.
  • Here are the six things you should do after a home fire: 

    1. Call your insurance agent immediately. You will be getting calls at all hours of the day from public adjusters and contractors who will try to offer you a deal on putting your house back together. These calls can create a lot of stress and confusion. I suggest you speak to no one but your agent to discuss your options at this point in the process.

    2. Ask about restoration companies that can help with cleaning up soot, boarding up windows, and other construction. Immediately after a fire, especially if it is a minor one, you’ll need to clean up any soot or water damage. It is important to hire a reputable service to deal with these issues. Ask your agent or insurance adjuster to recommend a few different companies. They deal with these situations more often than you do and likely know of some businesses that fit your needs. Many of these restoration companies have connections to good contractors, engineers, and architects, as well.  SERVPRO of West Riverside City is here to help.

    3. Separate damaged property from undamaged property. The insurance company will need a detailed inventory list from you after they inspect the loss. Separating your damaged property from your undamaged property will make it easier for you to make a list of your damaged items. This list needs to include the date you purchased each item, the brand name, the price you paid, and the serial number, model, or description of each item. If the item was a gift, be sure to indicate that as well.

    It’s a good idea to submit your receipts with this inventory list. If the receipts were destroyed in the fire, or you didn’t keep any receipts, request copies of prior bank statements. This can make obtaining duplicate receipts easier. Keep in mind that photos of any damaged items are always helpful if receipts are not available.

    4. Save undamaged property from further destruction. Any items that are not damaged should be put in a safe place, even if it means putting them in storage. Insurance adjusters are typically fair when it comes to adding additional costs for storage.

    5. Cooperate fully with the insurance company’s investigation. When a fire claim is reported to an insurance company, it is given top priority. Usually the adjusters come out to see the loss within 24 to 48 hours. To help settle your claim in a timely manner and to your satisfaction, be sure you are available and on time for all meetings, that you return calls promptly, that any requested paperwork is completed as quickly as possible, and that you contact the company or your agent immediately with any questions.

    6. Find somewhere to stay if you can’t live in your home. Most homeowner’s policies include “Loss of Use or Loss of Rents” coverage, which will pay for the food, clothing, and shelter that you and your family may need for a specified period of time. Keep in mind that your policy will pay for “like kind and quality” living arrangements. You may want to save the Ritz for a special occasion and instead stay in a more reasonably priced hotel.

    What to do before disaster strikes

    • Review your homeowner’s policy to be sure you have replacement cost coverage, loss of use coverage, and adequate dwelling coverage. The last thing you want to hear after a fire is that you were underinsured.

    • Save all your receipts and put them in a metal fireproof box or in a storage facility off the premises, such as a safety deposit box. Better yet, scan the receipts and save them to a computer file. Taking a video of your entire home and the possessions within it is the next best thing to receipts. This will show the insurance company what sort of lifestyle you had prior to the claim.

    • Be sure to have smoke detectors in every room of your home to ensure that everyone gets out of the house or apartment safely in the event of a fire. Have exit ladders and fire extinguishers handy, and know how to use them.

    • Discuss escape strategies and plans with your family prior to a fire, and consider a fire drill to help ensure everyone’s safety.


    10/14/2019 (Permalink)

    The words, "Own Secure Protect -> It.  Oct 2019 National Cybersecurity Awareness Month How can you be proactive to stay safe online and, “Own IT. Secure IT. Protect IT.”? #BeCyberSmart and take these steps to connect with confidence.

    Now more than ever, consumers spend increasing amounts of time on the Internet. With every social media account you sign up for, every picture you post, and status you update, you are sharing information about yourself with the world. How can you be proactive to stay safe online and, “Own IT. Secure IT. Protect IT.”?

    #BeCyberSmart and take these simple steps to connect with confidence and safely navigate the social media world.


    • 3.48 billion people worldwide now use social media worldwide. That’s an increase of 9% from 2018. Put another way: 45% of the total world population are using social networks.

    From: Kemp, Simon. “Digital 2019: Global Digital Overview.” DataReportal. January 30, 2019.  https://datareportal.com/reports/digital-2019

    • Digital consumers spend nearly 2.5 hours on social networks and social messaging every day. Gwi.

    “Latest 2019 Social Media User Trends Report.” GlobalWebIndex. 2019. https://www.globalwebindex.com/reports/social.

    • 69% of U.S. adults use at least one social media site (New) berry, Christina. “130 Social Media Statistics That Matter to Marketers in 2019.”

    Hootsuite Social Media Management. March 13, 2019.  and the average American has 7.1 social media accounts.(Ibid.)



    • Remember, there is no ‘Delete’ button on the Internet. Share with care, because even if you delete a post or picture from your profile seconds after posting it, chances are someone still saw it.
    • Update your privacy settings. Set the privacy and security settings to your comfort level for information sharing. Disable geotagging, which allows anyone to see where you are—and where you aren’t—at any given time.
    • Connect only with people you trust. While some social networks might seem safer for connecting because of the limited personal information shared through them, keep your connections to people you know and trust.
    • Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab coffee. What many people don’t realize is that these seemingly random details are all that criminals need to know to target you, your loved ones, and your physical belongings—online and in the real world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are—and where you aren’t—at any given time. Read the Social Media Cybersecurity Tip Sheet for more information.
    • Speak up if you’re uncomfortable. If a friend posts something about you that makes you uncomfortable or you think is inappropriate, let him or her know. Likewise, stay open-minded if a friend approaches you because something you’ve posted makes him or her uncomfortable. People have different tolerances for how much the world knows about them, and it is important to respect those differences. Don’t hesitate to report any instance of cyberbullying you see.
    • Report suspicious or harassing activity. Work with your social media platform to report and possibly block harassing users. Report an incident if you’ve been a victim of cybercrime. Local and national authorities are ready to assist you.

    SERVPRO of West Riverside City encourages our neighbors in Riverside to review more information regarding Cybersercurity on NICCS.

    NFPA Announces "Not Every Hero Wears a Cape. Plan Your Escape!" as the theme for Fire Prevention Week

    10/9/2019 (Permalink)

    A father and son sit at the kitchen table going over a plan with the words, "Not Every Hero Wears a Cape. Plan Your Escape!" The most important aspect of fire prevention lies in awareness. Youngsters should be educated in smoke and fire safety.

    The National Fire Protection Association (NFPA) has announced “Not Every Hero Wears a Cape. Plan and Practice Your Escape!” as the theme for Fire Prevention Week, October 6-12, 2019. 

    This year’s campaign recognizes the everyday people who motivate their households to develop and practice a home fire escape plan; these seemingly basic behaviors can have life-saving impact.

    “Not Every Hero Wears a Cape. Plan and Practice Your Escape!” focuses on what a home escape plan entails and the value of practicing it. These messages are more important than ever, particularly because today’s homes burn faster than ever.  Synthetic fibers used in modern home furnishings, along with the fact that newer homes tend to be built with more open spaces and unprotected lightweight construction, are contributing factors to the increased burn rate.

    A home escape plan includes working smoke alarms on every level of the home, in every bedroom, and near all sleeping areas. It also includes two ways out of every room, usually a door and a window, with a clear path to an outside meeting place (like a tree, light pole or mailbox) that’s a safe distance from the home. Home escape plans should be practiced twice a year by all members of the household.

    Home Fire Escape Planning and Practice Home fire escape planning and drills are an essential part of fire safety. A home fire escape plan needs to be developed and practiced before a fire strikes.

    Home fire escape planning should include the following:

    • Drawing a map of each level of the home, showing all doors and windows

    • Going to each room and pointing to the two ways out

    • Making sure someone will help children, older adults, and people with disabilities wake up and get out

    • Teaching children how to escape on their own in case you cannot help them

    • Establishing a meeting place outside and away from the home where everyone can meet after exiting

    • Having properly installed and maintained smoke alarms

    • Home fire escape practice should include the following:

    • Pushing the smoke alarm button to start the drill

    • Practicing what to do in case there is smoke: Get low and go. Get out fast.

    • Practicing using different ways out and closing doors behind you as you leave

    • Never going back for people, pets, or things

    • Going to your outdoor meeting place

    • Calling 9-1-1 or the local emergency number from a cell phone or a neighbor’s phone

    Smoke Alarms

    • Smoke alarms detect and alert people to a fire in the early stages. Smoke alarms can mean the difference between life and death in a fire.

    • Working smoke alarms cut the risk of dying in a home fire in half.

    • Install smoke alarms in every sleeping room, outside each separate sleeping area, and on every level of the home, including the basement. • Test smoke alarms at least once a month using the test button.

    • Make sure everyone in the home understands the sound of the smoke alarm and knows how to respond.

    If a wildfire is threatening your home:

    • Create a plan for evacuation that includes alternate routes out of the danger area.

    • Have prepacked kits with essentials such as medicine, family records, credit cards, a change of clothing, and food and water.

    • Create a family communication plan that designates an out-of-area friend or relative as a point of contact to act as a single source of communication.

    • Prepare a plan for the care of pets and other animals.

    • Sign up for wildfire alerts.

    • Take steps to protect family, friends, or neighbors who have disabilities.

    • Stay aware of local fire conditions. When told to evacuate, go promptly. If you feel unsafe, do not wait for an evacuation order—leave immediately.

    A special note must be made about the elderly. The U.S. Fire Administration has found that seniors, while making up only 14 percent of the population as a whole, account for 38 percent of all fire-related fatalities. If you have an aged person living in your residence, see to it that he or she has eyeglasses, hearing aids and other necessary devices within arm’s reach while sleeping. Move all bulky furniture that could interfere with an escape from the building. And never leave heated blankets or other electronic equipment on for so long that it could catch fire.

    About Fire Prevention Week

    NFPA has been the official sponsor of Fire Prevention Week since 1922. According to the National Archives and Records Administration's Library Information Center, Fire Prevention Week is the longest running public health and safety observance on record. The President of the United States has signed a proclamation declaring a national observance during that week every year since 1925. Visit www.firepreventionweek.org for more safety information.

    For more information about Fire Prevention Week and “Not Every Hero Wears a Cape. Plan and Practice Your Escape!,”along with a wealth of resources to help promote the campaign locally, visit fpw.org.

    National Cybersecurity Awareness Month 2019

    10/7/2019 (Permalink)

    The words, "Own it.  Secure it.  Protect it. " A picture of a lock. The words: "2019 National Cybersecurity Awareness Month" When you’re traveling— whether domestic or international—it is always important to practice safe online behavior and take proactive steps to secure In

    Held every October, National Cybersecurity Awareness Month (NCSAM) is a collaborative effort between government and industry to raise awareness about the importance of cybersecurity and to ensure that all Americans have the resources they need to be safer and more secure online.

    NCSAM 2019 will emphasize personal accountability and stress the importance of taking proactive steps to enhance cybersecurity at home and in the workplace. This year’s overarching message – Own IT. Secure IT. Protect IT. – will focus on key areas including citizen privacy, consumer devices, and e-commerce security.


    In a world where we are constantly connected, cybersecurity cannot be limited to the home or office. When you’re traveling— whether domestic or international—it is always important to practice safe online behavior and take proactive steps to secure Internet-enabled devices. The more we travel, the more we are at risk for cyberattacks. #BeCyberSmart and use these tips to connect with confidence while on the go.


    Before You Go

    • If you connect, you must protect. Whether it’s your computer, smartphone, game device, or other network devices, the best defense against viruses and malware is to update to the latest security software, web browser, and operating systems. Sign up for automatic updates, if you can, and protect your devices with anti-virus software. Read the Phishing Tip Sheet for more information.

    • Back up your information. Back up your contacts, financial data, photos, videos, and other mobile device data to another device or cloud service in case your device is compromised and you have to reset it to factory settings.

    • Be up to date. Keep your software updated to the latest version available. Maintain your security settings to keeping your information safe by turning on automatic updates so you don’t have to think about it, and set your security software to run regular scans.

    • Keep it locked. Lock your device when you are not using it. Even if you only step away for a few minutes, that is enough time for someone to steal or misuse your information. Set your devices to lock after a short time and use strong PINs and passwords. Read the Creating a Password Tip Sheet for more information.

    • Double your login protection. Enable multi-factor authentication (MFA) to ensure that the only person who has access to your account is you. Use it for email, banking, social media, and any other service that requires logging in. If MFA is an option, enable it by using a trusted mobile device, such as your smartphone, an authenticator app, or a secure token—a small physical device that can hook onto your key ring. Read the Multi-Factor Authentication (MFA) How-to-Guide for more information.

    During Your Trip

    • Stop auto connecting. Some devices will automatically seek and connect to available wireless networks or Bluetooth devices. This instant connection opens the door for cyber criminals to remotely access your devices. Disable these features so that you actively choose when to connect to a safe network.

    • Stay protected while connected. Before you connect to any public wireless hotspot—such as at an airport, hotel, or café—be sure to confirm the name of the network and exact login procedures with appropriate staff to ensure that the network is legitimate. If you do use an unsecured public access point, practice good Internet hygiene by avoiding sensitive activities (e.g., banking) that require passwords or credit cards. Your personal hotspot is often a safer alternative to free Wi-Fi. Only use sites that begin with “https://” when online shopping or banking.

    • Play hard to get with strangers. Cyber criminals use phishing tactics, hoping to fool their victims. If you’re unsure who an email is from—even if the details appear accurate—or if the email looks “phishy,” do not respond and do not click on any links or attachments found in that email. When available use the “junk” or “block” option to no longer receive messages from a particular sender. Read the Phishing Tip Sheet for more information.

    • Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab coffee. What many people don’t realize is that these seemingly random details are all that criminals need to know to target you, your loved ones, and your physical belongings—online and in the real world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are—and where you aren’t— at any given time. Read the Social Media Cybersecurity Tip Sheet for more information.

    • Guard your mobile device. To prevent theft and unauthorized access or loss of sensitive information, never leave your equipment—including any USB or external storage devices—unattended in a public place. Keep your devices secured in taxis, at airports, on airplanes, and in your hotel room.

    National Preparedness Month Week 3: Teach Your Youth to Prepare for Disasters such as Wildfires, Earthquakes of Flooding Sept 15-21

    9/18/2019 (Permalink)

    A mother with young son and daughter discussing what to do in an emergency at the kitchen table. Help children know what to do before, during and after a flood, wildfire or earthquake. This will help Riverside children "Be Prepared not Scared."

    In recent years, devastating earthquakes, floods and wildfires have highlighted the need to prepare for natural disaster.

    However, according to the Federal Emergency Management Agency (FEMA), half of Americans have not discussed or developed a family emergency plan.  View the tips below from our friends at FEMA.  Understand the disasters that could hit our Riverside area. 


    Earthquakes are the shaking, rolling or sudden shock of the earth’s surface. Earthquakes happen along cracks (called fault lines) in the earth's surface. Earthquakes can be felt over large areas, although they usually last less than one minute. Earthquakes cannot be predicted — although scientists are working on it!  All 50 states and 5 U.S. territories are at some risk for earthquakes. Earthquakes can happen at any time of the year.

    What to do before, during and after an Earthquake


    • Build an emergency kit.
    • Make a family communications plan.
    • Know the safe spots in every room – under a sturdy table or against an inside wall.
    • Ask your family to hold earthquake drills – drop, cover, and hold on!


    If inside:

    • DROP to the ground.
    • Take COVER under a sturdy table or other heavy  furniture. If there is nothing to get under, cover your face and head with your arms and crouch near an inside wall.
    • HOLD ON until the shaking stops.
    • STAY AWAY from windows, glass, lighting fixtures, or furniture that could fall – like bookcases.
    • Do not use elevators!

    If outside:

    • Stay there. 
    • Move away from buildings, streetlights, and wires.
    • Stay out in the open until the shaking stops. Buildings could collapse and hurt you.

    If trapped under debris:

    • Cover your mouth with your shirt.
    • Do not scream – you could breathe in dust.
    • Tap on a pipe or wall so rescuers can find you.


    • Expect aftershocks. They are usually not as strong but can cause damage.
    • Open cabinets carefully. Objects that have moved could fall on you.
    • Wear long pants, long sleeves and shoes to protect your skin from getting scratched by broken objects.
    • Text, don’t talk. Unless there’s a life-threatening  situation, if you have a cell phone, send a text so that you don’t tie up phone lines needed by emergency workers. Plus, texting may work even if cell service is down.

    Words to know

    • Seismic Activity

    Another word for earthquakes, along with tremors, quakes and shakes

    • Fault Lines

    Cracks in the rocks below the earth’s surface

    • Aftershock

    A smaller earthquake that follows the main shock or previous earthquake

    • Epicenter

    The center, or focus, of an earthquake, from which seismic waves are sent spherically in many directions

    • Seismograph

    A machine that measures an earthquake


    Each year more than 2,500 people die and 12,600 are injured in home fires in the United States. But unlike other disasters, home fires can be prevented! It’s important to know this: Fire is fast! There is no time to gather anything or make a phone call. In just two minutes, a fire could kill you. In five minutes, a house could be swallowed in flames. Fire is hot! Heat and smoke could be even more dangerous than the flames. Breathing in really hot air could burn your lungs, and fire produces poisonous gases that can make you sleepy and unable to escape. Fire is dark! It can be hard to find your way out of your house in a fire. Fire is deadly! Fire uses up oxygen you need to breathe and produces smoke and poisonous gases that kill.

    Every single person in The United States, no matter where they live, or what kind of home they live in is at risk of a home fire.


    • Create a fire escape plan and practice it twice a year.
    • Have smoke alarms in every bedroom and every floor of the house.
    • Remind your parents to test the smoke alarms in your house every month.
    • Find two ways to get out of each room. A window might be a second way if the door is blocked by fire or smoke.
    • Practice feeling your way out of the house in the dark or with your eyes closed.
    • Sleep with your door closed. It helps prevent fires from spreading quickly.


    • Get low and go! Crawl under smoke to an exit. Heavy smoke and deadly gases collect along the ceiling.
    • If you hear a smoke alarm, get out fast! You may only have a few seconds to escape.
    • If smoke is blocking the door, use your second way out of the room or house.
    • Feel the doorknob and door before opening it. If either is hot, leave the door closed and use the second way out.
    • If you see smoke coming around the door, use the second way out.
    • If you do open a door, open it slowly and be ready to shut it quick if there’s smoke.
    • Don’t hide from firefighters! They may look scary with all of their equipment, but they are there to help you.
    • Tell firefighters if there are any pets trapped in the house. Don’t try to get them yourself!
    • If your clothes catch on fire, stop-drop-roll! Stop, drop to the ground, and cover your face with your hands. Then roll over and over or back and forth until the fire is out.


    • Don’t go back into any building unless a firefighter or your parents say it is safe


    Flooding happens during heavy rains, when rivers overflow, when ocean waves come onshore, when snow melts too fast, or when dams or levees break. This is the most common natural-weather event. Flooding may be only a few inches of water, or it may cover a house to the rooftop. Floods that happen very quickly are called flash floods.

    Floods can occur in every single U.S. state. Some floods develop slowly, and some can build in just a few minutes. People who live in low-lying areas – near water or behind a levee or dam – are at even greater risk.

    Did you know?  Flooding can change familiar places, like walkways, roads and fields. Avoid walking through water. It might be deeper than you think!


    • Build an emergency kit.
    • Make a family communications plan.
    • Tell an adult if you hear a flood warning on the TV or radio.


    • Listen to authorities and safety officials.
    • If there is any possibility of a flash flood, move immediately to higher ground.
    • Help your family move important items to an upper floor.
    • Do not walk through moving water. Even 6” of water can make you fall.


    • Stay away from flood water. It could be contaminated, meaning contain dangerous substances.
    • Stay away from moving water. It can knock you off your feet.
    • Stay out of the way of emergency workers so they can do their job easily.

    Words to know

    • Flood Watch -A message that flooding is possible and to listen to local radio or TV news and weather for more information. You may receive an alert on a cell phone.
    • Flood Warning- A message that flooding will occur soon, if it hasn’t already, and to move to higher ground or evacuate immediately
    • Flash Flood- A flood that can happen within minutes or hours of heavy rainfall, a dam or levee failure, or city drains overflowing
    • Levee/Dam -A manmade structure to contain or prevent water from moving past a certain point

    Riverside it prone to earthquakes, flooding and wildfires.  Teach your kids about these natural disasters so they understand the damage they could cause and what they should do before, during and after a natural disaster.  Be Prepared Not Scared.  Be ready.  Contact SERVPRO of West Riverside City, we are "Faster to Any Disaster". 

    National Preparedness Month Week 3: Teach Your Youth to Prepare for Disasters Sept 15-21

    9/16/2019 (Permalink)

    Mother sitting at the dining table with her two young daughters reviewing emergency plan with them. It's important to teach kids about disasters preparedness. Make it fun, have them help put together an emergency kit. "Be Prepared Not Scared".

    The phrase "The better you're prepared, the less you're scared" goes for kids as well as adults.

    When talking to kids about disasters, it is important to teach them about disasters, without scaring them. It's a balancing act between the facts and potential impacts of a disaster and empowering them with actions they can take to be safe. Being open about what you are doing as a family to prepare before disasters happens is comforting. When possible, involve kids in activities like putting together the disaster supplies kit.

    The best thing you can do for younger children is to create a safe environment around them. You can't really teach an infant or toddler about Drop Cover and Hold in an earthquake, but you can reduce the likelihood they will get hurt from falling book shelves, pictures and other furnishings around them. For more information on reducing earthquake hazards in your home visit our Prepare your Home page

    As kids get older

    For most kids, you can start introducing safety actions at about 4-years-old. Don't overwhelm them with too much information at once. Teach one safety action such as Drop, Cover and Hold, and follow up with actually doing it so they can demonstrate they understand. Practice with them until you are satisfied they know what to do. As kids get older, you can talk about how a disaster is something that could hurt people or cause damage. Explain that nature sometimes provides "too much of a good thing" -- fire, rain, and wind. Explain how important it is to make a Family Disaster Plan. Teach children:

  • How to call for help
  • When to call each emergency number
  • To call the family contact if separated
  • To keep personal identification information in their possession at all times
  • Let them help with testing smoke detectors or building the family kit.
  • You can get them their own backpack and have them assemble a kit for themselves.
  • When you involve your kids in getting your family ready, you are insuring they understand the family plan and are building life skills that will come in handy as they grow up!
  • Be Prepared, Build a Kit

    Being prepared for an emergency isn't just about staying safe during a disaster. It's about how to stay comfortable, clean, fed, and healthy afterwards – when a storm or disaster may have knocked out electricity.

    If you lost power, how would you eat? The refrigerator can’t keep foods cold. The microwave can’t warm things up. You might not get clean water out of your faucets. How would you find out whether it was safe to play outside? Not from the TV or computer!

    That’s why it’s important for families to work together to build an emergency kit before an emergency strikes. There should be enough food, water, clothing, and supplies to last for at least three days.

    Here are some items you and your family will need:

  • Non-perishable food (such as dried fruit or peanut butter)
  • First aid kit
  • Extra batteries
  • Matches in a waterproof container
  • Toothbrush, toothpaste, soap
  • Paper plates, plastic cups and utensils, paper towels
  • Water – at least a gallon per person, per day
  • Battery-powered or hand-cranked radio
  • Sleeping bag or warm blanket for each person
  • Flashlights
  • Whistle to signal for help
  • Can opener (manual)
  • Local maps
  • Pet supplies
  • Baby supplies (formula, diapers)
  • Additional Emergency Supplies

    Consider adding the following items to your emergency supply kit based on your individual needs:

  • Prescription medications
  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Glasses and contact lense solution
  • Infant formula, bottles, diapers, wipes, diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important family documents such as copies of insurance policies, identification and bank account records saved electronically or in a waterproof, portable container
  • Sleeping bag or warm blanket for each person
  • Complete change of clothing appropriate for your climate and sturdy shoes
  • Household chlorine bleach and medicine dropper to disinfect water
  • Fire extinguisher
  • Matches in a waterproof container
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates, paper towels and plastic utensils
  • Paper and pencil
  • Books, games, puzzles or other activities for children
  • Maintaining Your Kit

    After assembling your kit remember to maintain it so it’s ready when needed:

  • Keep canned food in a cool, dry place
  • Store boxed food in tightly closed plastic or metal containers
  • Replace expired items as needed
  • Re-think your needs every year and update your kit as your family’s needs change.
  • Kit Storage Locations

    Since you do not know where you will be when an emergency occurs, prepare supplies for home, work and vehicles.

  • Home: Keep this kit in a designated place and have it ready in case you have to leave your home quickly. Make sure all family members know where the kit is kept.
  • Work: Be prepared to shelter at work for at least 24 hours. Your work kit should include food, water and other necessities like medicines, as well as comfortable walking shoes, stored in a “grab and go” case.
  • Vehicle: In case you are stranded, keep a kit of emergency supplies in your car.
  •  SERVPRO of West Riverside city is local and available 24/7, keep our information in your emergency contact list.  We are here to help!

    National Preparedness Month -Week 2: Make a Plan- Life Saving Safety Skills, Sept 8-14

    9/11/2019 (Permalink)

    Owners practicing an evacuation with a white medium size dog sitting in the back of an SUV with back hatch open Remember, during a disaster what’s good for you is good for your pet, get them ready today. If you leave your pets behind, they may be lost/injured.

    National Preparedness Month is recognized each September to promote family and community disaster and emergency planning now and throughout the year. The 2019 theme is "Prepared, Not Scared." 

     Today, we have the ability to predict with more accuracy than ever dangerous tornadoes, hurricanes, winter storms, and floods. We know the areas that are prone to earthquakes and areas that are susceptible to wildfires, and we can tell hours in advance whether a tsunami will hit our shores.

     However, in spite of all the capabilities for advance warnings, we are still not quite up to speed at preparing for these disasters. Many really believe that it can’t happen to us.

     Some simple, quick preparations could make the difference between life and death for your family. Here are several steps you can take to be ready for a disaster from our friends at Ready.gov.

    What You Should Know About Life Saving Skills

    • Know basic preparedness skills to protect your family and home.
    • Eliminate common electrical and fire hazards around your house and property.
    • Install smoke, carbon monoxide, and natural gas alarms and test them monthly.
    • Teach children what to do when they hear smoke, carbon monoxide, and natural gas alarms.
    • Place natural gas detectors on every level of your home and test them monthly.
    • Know how to turn off utilities like natural gas in your home.
    • Talk to your landlord or building manager about evacuation routes and fire safety.
    • Develop and practice a family communication plan and discuss it with your family.
    • Have emergency supplies in place at home, at work, and in the car.
    • Pay attention to alerts and warnings.
    • Know two ways out of your home in the event of a fire and practice evacuation plans.
    • Set some money aside from your income in case of an emergency.

    Safety Skills

    Learn First Aid & CPR 

    Take a first aid and CPR class. Local American Red Cross chapters can provide information about this type of training. Official certification by the American Red Cross provides, under the “good Samaritan” law, protection for those giving first aid.

    Get more information about the supplies in a first aid kit.

    Learn to Use a Fire Extinguisher

    Make sure you have one or more up-to-date fire extinguisher and be sure everyone knows where they are kept and how to use them. You should have, at a minimum, an ABC type.

    The U.S. Fire Administration recommends that only those trained in the proper use and maintenance of fire extinguishers consider using them when appropriate. Contact your local fire department for information on training in your area. Get more information about preparedness for a fire emergency.

    Know how to shut-off Utilities

    Natural Gas

    Natural gas leaks and explosions are responsible for a significant number of fires following disasters. It is vital that all household members know how to shut off natural gas.

    Because there are different gas shut-off procedures for different gas meter configurations, it is important to contact your local gas company for any guidance on preparations and response regarding gas appliances and gas service to your home.

    When you learn the proper shut-off procedure for your meter, share the information with everyone in your household. Be sure not to actually turn off the gas when practicing the proper gas shut-off procedures.

    • If you smell gas or hear a blowing or hissing noise, open a window and get everyone out quickly. Turn off the gas, using the outside main valve, if you can, and call the gas company from a neighbor’s home.
    • Caution: If you turn off the gas for any reason, a qualified professional must turn it back on. NEVER attempt to turn the gas back on yourself.


    Water quickly becomes a precious resource following many disasters. It is vital that all household members learn how to shut off the water at the main house valve. 

    • Before an emergency happens, locate the shut-off valve for the water line that enters your house and label this valve with a tag for easy identification. Make sure all household members know where it is located.
    • Make sure this valve can be completely shut off. Your valve may be rusted open or it may only partially close. If so, replace it.
    • Cracked lines may pollute the water supply to your house. It is wise to shut off your water until you hear from authorities that it is safe for drinking.

    The effects of gravity may drain the water in your hot water heater and toilet tanks unless you trap it in your house by shutting off the main house valve. (This is not the street valve in the cement box at the curb – the street valve is extremely difficult to turn and requires a special tool.)


    Electrical sparks have the potential of igniting natural gas if it is leaking. It is wise to teach all responsible household members where and how to shut off the electricity.

    • Locate you electrical circuit box. For your safety, always shut off all the individual circuits before shutting off the main circuit.


    Plan to Evacuate

    A wide variety of emergencies may cause an evacuation. In some instances you may have a day or two to prepare, while other situations might call for an immediate evacuation. Planning ahead is vital to ensuring that you can evacuate quickly and safely, no matter what the circumstances.

    Before an Evacuation

    • Learn the types of disasters that are likely in your community and the local emergency, evacuation, and shelter plans for each specific disaster.
    • Plan how you will leave and where you will go if you are advised to evacuate.
      • Identify several places you could go in an emergency such as a friend’s home in another town or a motel. Choose destinations in different directions so that you have options during an emergency.
      • If needed, identify a place to stay that will accept pets. Most public shelters allow only service animals.
      • Be familiar with alternate routes and other means of transportation out of your area.
      • Always follow the instructions of local officials and remember that your evacuation route may be on foot depending on the type of disaster.
    • Develop a family/household communication and re-unification plan so that you can maintain contact and take the best actions for each of you and re-unite if you are separated.
    • Assemble supplies that are ready for evacuation, both a “go-bag” you can carry when you evacuate on foot or public transportation and supplies for traveling by longer distances if you have a personal vehicle. 
    • If you have a car:
      • Keep a full tank of gas in it if an evacuation seems likely. Keep a half tank of gas in it at all times in case of an unexpected need to evacuate. Gas stations may be closed during emergencies and unable to pump gas during power outages. Plan to take one car per family to reduce congestion and delay.
      • Make sure you have a portable emergency kit in the car.
    • If you do not have a car, plan how you will leave if needed. Make arrangements with family, friends or your local government.

    During an Evacuation

    • A list of open shelters can be found during an active disaster in your local area by downloading the FEMA app
    • Listen to a battery-powered radio and follow local evacuation instructions.
    • Take your emergency supply kit.
    • Leave early enough to avoid being trapped by severe weather.
    • Take your pets with you, but understand that only service animals may be permitted in public shelters. Plan how you will care for your pets in an emergency now.
    • If time allows:
      • Call or email the out-of-state contact in your family communications plan. Tell them where you are going.
      • Secure your home by closing and locking doors and windows.
      • Unplug electrical equipment such as radios, televisions and small appliances. Leave freezers and refrigerators plugged in unless there is a risk of flooding. If there is damage to your home and you are instructed to do so, shut off water, gas and electricity before leaving.
      • Leave a note telling others when you left and where you are going.
      • Wear sturdy shoes and clothing that provides some protection such as long pants, long-sleeved shirts and a hat.
      • Check with neighbors who may need a ride.
    • Follow recommended evacuation routes. Do not take shortcuts; they may be blocked.
    • Be alert for road hazards such as washed-out roads or bridges and downed power lines. Do not drive into flooded areas.

    After an Evacuation

    If you evacuated for the storm, check with local officials both where you’re staying and back home before you travel.

    • Residents returning to disaster-affected areas after significant events should expect and prepare for disruptions to daily activities, and remember that returning home before storm debris is cleared is dangerous.
    • Let friends and family know before you leave and when you arrive.
    • Charge devices and consider getting back-up batteries in case power-outages continue.
    • Fill up your gas tank and consider downloading a fuel app to check for outages along your route.
    • Bring supplies such as water and non-perishable food for the car ride.
    • Avoid downed power or utility lines; they may be live with deadly voltage. 
    • Stay away and report them immediately to your power or utility company.
    • Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.

    SERVPRO of West Riverside City encourages our neighbors to take steps to plan for a disaster, "Be Prepared not Scared" should a natural disaster take place in our Riverside City.  Add our contact information to your emergency list.  We can help ease the stress should you face a loss due to a disaster.  We can make it "Like it never even happened." 

    SERVPRO of West Riverside City

    Contact number: 951-351-8033

    Website: https://www.SERVPROwestriversidecity.com/

    Google: https://SERVPRO-west-riverside.business.site

    Yelp: https://www.yelp.com/biz/SERVPRO-of-west-riverside-city-riverside-4

    National Preparedness Month -Week 2: Make a Plan to Prepare for Disasters Sept 8-14

    9/9/2019 (Permalink)

    emergency supplies on a table with the words, "Have enough food, water and meds to last for at least 3-7 days." An emergency food storage of canned and nonperishable items, as well as bottled drinking water are essential. Plan ahead!

    The only certain thing about disasters is that nothing is certain about disasters.

    Natural or manmade, a disaster can happen at any time, and your family may not be together when they strike. Having a plan in place can help your family reconnect with one another and maximize their safety. But you have to plan to make a plan, and Ready.gov has the steps that you need to do this.

    Step 1: Answer these questions

    • How will we receive emergency alerts and warnings?
    • What is our shelter plan?
    • What is our evacuation route?
    • What is our family communication plan?

    The discussions that these questions will lead to can build the foundation of your family’s disaster strategy.  What emergency alerts are available? 

    Wireless Emergency Alerts (WEA) are alerts sent at the right time to help keep you safe during an emergency. With WEA, warnings can be sent to your mobile device when you may be in harm's way, without the need to download an app or subscribe to a service.  These messages are sent by authorized government alerting authorities through your mobile carrier.  What types of alerts will you receive?

    • Extreme weather, and other threatening emergencies in your area
    • AMBER Alerts
    • Presidential Alerts during a national emergency

    Emergency Alert System (EAS) EAS is a national public warning system that requires broadcasters, satellite digital audio service and direct broadcast satellite providers, cable television systems, and wireless cable systems to provide the President with a communications capability to address the American people within 10 minutes during a national emergency.

    EAS may also be used by state and local authorities, in cooperation with the broadcast community, to deliver important emergency information, such as weather information, imminent threats, AMBER alerts, and local incident information targeted to specific areas.

    NOAA Weather Radio is an automated 24-hour network of VHF FM weather radio stations in the United States that broadcast weather information directly from a nearby National Weather Service office.  NWR broadcasts official warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.  It also broadcasts alerts of non-weather emergencies such as national security, natural, environmental, and public safety through the Emergency Alert System.

    Step 2: Know the needs of your household

    Your family’s daily living needs can dictate p